This is an archive of my Cover Letter for when I applied to the Summer Internship for Consumer Product Marketing at Spotify in January 2022.
You can check out my current Spotify Star Portfolio by going here.
Comments are closed. If you would like to contact me, please email me or reach out to me on LinkedIn.
Cover Letter:
Dear Spotify Recruiting Team,
I am excited to be applying for the Summer Internship for Consumer Product Marketing at Spotify.
I am passionate about Spotify and music and have been a user and volunteer for the past 10 years. One of my favorite things to do is read Spotify news and stay up to date with what's happening in the music and tech industries. I've looked at just about every Spotify newsroom article and other marketing releases since I started using Spotify and I am very familiar with Spotify's marketing. When Spotify posts a new announcement or releases a new feature, I'm always one of the first to check it out and let other people know about it.
I started using Spotify 10 years ago in September 2011 when it launched in the USA, and then shortly after that I got involved in the Spotify Community forum right from the start after it launched in February 2012. The Community Managers noticed my posts were really helpful and soon after I started posting in the Community, I became a founding member of what is now known as the Spotify Stars Program. I have been the longest member of the Stars Program for almost 10 years now. I recently celebrated 10 years since I started using Spotify with a green Spotify logo cake. I made a post about the cake in the Community and I'm so grateful for all the love shown for my last 10 years. Because of Spotify, I have been able to discover so many artists and meet amazing Spotify users and employees. 💚
In 2014, I was invited to visit the Stockholm office for the first Star Jam and after that visit I was inspired and knew I had a new dream to work at Spotify someday and pursue a career in the music industry. I then wrote a post in the Spotify Community titled "My Spotify Dream" and I then tried to share it with co-founder Martin Lorentzon and I really thought nothing would happen. I was amazed to see that Martin reposted it on Twitter and shared it with others at Spotify, and that Daniel Ek shared it on Facebook. Today, Martin continues to follow what I post about Spotify on Twitter, and I'm really thankful for that. Ever since then I've been working hard towards that dream.
While volunteering in the Stars Program, I'm always keeping up with the latest issues that users are having and how I can help solve them, as well as keeping up with new features so I can teach users how to use them. My volunteer work in the Stars Program has been all so that I can connect and share my passion for music with other people, help users get back to enjoying the music, and help improve the Spotify app.
Thank you for your consideration. I am excited to be considered for this internship or another job opportunity at Spotify in the future. I am confident that my skills will be helpful at Spotify. If given the opportunity for this internship, I believe it will help me improve my skills and learn more about marketing and the music industry.
Portfolio:
What I currently do:
I currently volunteer as a member of the Spotify Stars Program. I help solve problems that users and artists encounter, help report bugs, beta test new versions and features, and provide feedback.
• Solve problems that users and artists encounter while using Spotify: Read posts in the Spotify Community forum and reply back with help. I also help and reply to users on Reddit. I help users so they can get back to enjoying music and I help artists so their music can be heard.
• Write, edit, and publish blog posts, announcements, and help guides for the Spotify Community when needed
• Keep an eye on the Spotify Community for posts that violate the guidelines
• Find and report problems with the Spotify Community website (bugs, layout errors, security, etc) and follow up and make sure they get fixed
• Help report bugs: When I find a bug in the Spotify app or website or find a report from a user, I pass the information on to the right people and follow up and make sure they get fixed.
• Beta test new app versions and features
• Provide feedback to Spotify about the app, new app versions and features, and the Spotify Community
• I am the longest member of the Spotify Stars Program since 2012: I interact with the other Stars to make sure they feel welcome in the program and mentor them when they need help and show them how to improve their skills.
• Communicate with the Spotify Community staff and fellow stars (Slack & Video Calls)
• Stay up to date on all things Spotify: I search the internet and find all of the latest Spotify news every day so that I can stay up to date with all things Spotify and do a better job at helping out by being aware of what's new and what's happening. I also look to see what people are saying about Spotify on social media and if there are any problems people are talking about that might need to be looked into.
Stats:
• Spotify user and Stars Program member for 10 years
• 22,000+ posts in the Spotify Community forum (more details here)
• 1,000+ posts helping users on the r/truespotify and r/spotify Reddit pages
• Reported many Spotify Community and Spotify App bugs (too many to count)
Key Projects:
• April 2021: Help Guide: New Your Library view (iOS & Android)
• October 2020: Help Guide: (Test) New Your Library view (iOS & Android)
Expand below for more info:
In April 2021, I came up with a plan to support the new Spotify mobile "Your Library" design by writing a help guide that would be released at the same time that the new design was released to users. This guide (approved by Product Managers) helped users learn what was new and how to use the new design and allowed them to leave their feedback. I then followed up and replied to user questions to help them use the new design. I also came back to let users know how their feedback improved the new design in future updates. This guide was seen across the Spotify company and was used by Customer Support so they would be in the know about the new design right away to better help users. Previously I helped users with the beta test of this new design and improved on this to help all users with the public release.
My thinking was that because this was such a big change to Spotify's most used platform (mobile), a detailed help guide was needed. I'm happy with how this project turned out.
• February 2022: Blog Post: 10 Year Evolution: Spotify Community
• February 2022: Blog Post: 10 Year Evolution: Spotify Apps
• August 2021: Blog Post: Spotify Virtual Star Jam 2021
• February 2021: Blog Post: Stream On: Spotify announces new HiFi sound quality
Continued down below
↓ ↓ ↓
