Reset password when Password forgotten

[kivk]

Is this possible? I can login by using the code I can get by mail. But when attempting to reset or change the PW I should enter the current PW which I have forgotten...

[Koyubi]

Hey @kivk , great question and you're not alone in running into this!

The key thing to know is that there are two separate flows — one for changing your password (which requires your current password) and one for resetting a forgotten password (which doesn't). It sounds like you're landing on the wrong one!

Here's what to do:

First, make sure you're fully logged out of Spotify on the website. If you go to the reset page while still logged in, it redirects you to the account change page — which is why it's asking for your current password. Click your name at the top and choose Log Out, then head back to the reset page.

Once you're logged out:

1. Go to spotify.com/password-reset
2. Enter the email address or username linked to your account
3. Follow the instructions in the reset email Spotify sends you

No current password needed at all — just access to your email inbox. If you don't see the email, check your spam/junk folders or any filtered folders.

Since you mentioned you can already receive login codes by mail, you should be good to go. Hope that sorts it out! 🎧. Let me know if this helps as a solution!