Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello! New to the forums here, would appreciate any and all help!
I've been using Spotify for a year without problems, but yesterday when i opened the Spotify client on my computer, it instantly disconnected my Ethernet connection and it was set on "Limited Connection". The problem only seems to happen with Spotify as the connection works fine without it. I've only encountered this problem since yesterday and i was hoping to get some assistance with this matter!
I've looked up online solutions with no avail:
Tried clearing my cache
Added exceptions to my firewalls
Updated my router firmware
However the problem still exists. Is there any way i can fix this?
Hmm...that's definitely unique. When you say spotify client, are you referring to the web client or the desktop application? Also, is that application on Windows or Mac and what version is it?
If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?
Hello, Thank you for the reply!
I'm running the Spotify desktop application on Windows 8. I was confused as to why my connection was being disconnected as well! I haven't encountered any problems with the application until now.
I haven't heard of anything in Spotify causing your internet connection to disconnect. Can you isolate this to Spotify or is it happening with any other services? Is it possible that your provider does not allow streaming or flags your data usage when it reaches high levels?
If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?
Hi!
I too have recently problems with spotify disconnecting my internet.
It is definitely caused by some recent update, since i have been using spotify app more than year withnout problems. I changed by ISP, but it was ok for about 2 months in that new locations. It occured some time ago, and could be even a month ago as occured to author of this thread.
Enviroment:
- windows 7
- Spotify desktopp app
- Wifi, connected through cisco router in my possesion.
Symptoms:
- when launched desktop app, my internet are periodically disconnected (with few seconds "online" states)
- spotify cannot play songs, since most of the time, it is in offline mode (internet it disconnected)
- router LEDs are withnout change and other people connected to wifi have their internet, so it affects connection only on PC level
I KNOW that it is probably caused by ISP/router having problems with spotify network communication, but since it worked on same machinery (pc, router, ISP, ...), some recent update introduced problematic network behavior.
So my question: is it behavior "by design" and "as intended", or will be patched and fixed someday?
Thanks
this problem is NOT unique as many posters have incorrectly claimed.
Im running the desktop app on windows 10 through an ethernet connection and simply loading the "app" disconects me from the internet.
I'm also using the Spotify client on Windows 10. This issue is pretty rare but it gets fixed once I restart my laptop.Sometimes even that doesn't. Everytime I open the Spotify desktop client my ethernet says 'No Internet'.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…