I have Premium for Family, but only one person can listen at a time. Why?





To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have their own account yet, they can sign up here.


Once all family members have their own accounts, you can then invite each member to your Premium for Family plan by following these steps: 

  1. Go to your account page.
  2. Click Premium for Family in the menu on the left.
  3. Click SEND INVITE.
  4. Enter the email address of the person you want to invite and click SEND INVITE. A confirmation email will be sent to you when they accept the invite and are added to the plan.

Once each family member joins the family plan, they should be able to enjoy the Premium features with no issues. 


However, you'll need to make sure that, if they're accepting the invite on the same device it was sent from, the owner who sent the invite has logged out of their account page first.


Don't forget to log out on all devices and ask your family members each to use their own login details when using the app. This way, everyone can listen to music from their own device at the same time.



For more information regarding the Premium for Family plan, check out this support article.




This Spotify Answer was submitted by @Noah.


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