403 User not approved for app [Granted quota extension]

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403 User not approved for app [Granted quota extension]

shantanuraj
Regular

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My Question or Issue

- I created an app recently and it seemed to work fine within my test users added via the dashboard.

- I requested a quota extension to allow non-test accounts to login, it was approved.

shantanuraj_1-1623360422475.png

- But when I try to access the app from a user account that was not on my test users list I get a 403 error "User not approved for app"

shantanuraj_2-1623360654609.png


TLDR: Spotify API is still restricting my app to the test-users list even though an extension was granted.

5 Replies

ohej
Spotify
Spotify
Hi

This sounds like a bug. Can you send a private message with the client id? Then I'll have the team investigate.

shantanuraj
Regular
Hi,
I sent you the client id over PM.
Thanks!

Portmusic
Visitor

Hi @ohej - I'm having the same issue. I just sent you a PM with the client ID. Can you please let me know if it's the same bug, or if you need anything else from my end? Thank you! 

ohej
Spotify
Spotify

Hi @Portmusic 

 

Thanks, I got your PM and will investigate with the team and report back as soon as possible.

ohej
Spotify
Spotify

Hi @Portmusic 

 

This isn't the same issue as above. We don't see any indication of 403's coming from the APIs for the client id you sent.

Can you add more details on the issues you're experiencing?

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