403 VOLUME_CONTROL_DISALLOW on Volume Change for Set Playback Volume

[tawmae]

Plan

Premium

Country

Brazil

Device

PC

Operating System

Windows11

My Question or Issue

I am having an odd case with the Set Playback Volume endpoint for a specific user. They're using the regular Spotify windows app, but we have also tried other devices like an iPhone, but it always returns a 403. 

The code itself seems to be fine as I myself am unable to reproduce and no other users encounter the issue. So I wonder what might be the cause for that.

Other endpoints work without any issues.

Response:
{
"error" : {
"status" : 403,
"message" : "Player command failed: Cannot control device volume",
"reason" : "VOLUME_CONTROL_DISALLOW"
}
}


Request URL: 

https://api.spotify.com/v1/me/player/volume?volume_percent={newVolume}&{deviceId}