API Falsely reports “ User not registered in the Developer Dashboard”

[shameers]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have a few friends registered testing my app. It works fine for most of them and myself. It’s just one user where it only sometimes reports “User not registered in the Developer Dashboard”. Definitely doesn’t make sense because 1) he’s registered and 2) it works sometimes with his account. 

 

[Prague]

Hiya shameers,  so it’s possible that there may be an issue with your Spotify app's authentication process, which is causing intermittent issues with this particular user's account. Here are a few things you could consider to help troubleshoot the issue:

1. Check the user's account status: Verify that the user's Spotify account is active and in good standing. They may also want to check their email and spam folders for any communication from Spotify that could be related to their account.

2. Review your app's authentication process: Review your app's authentication process to ensure that it's working as intended. Specifically, check to see if the authentication process is consistently verifying the user's account status and whether any errors or exceptions are being thrown during the process.

3. Review the logs: Check the logs generated by your app to see if any errors or exceptions are being recorded when this user tries to access the app. This can help you identify any specific issues that are unique to this user's account.

4. Test with other user accounts: Test your app with other user accounts to see if you can replicate the issue. If the issue is unique to this user, it may be a problem with their account specifically.

If the issue persists despite checking the user's account status, reviewing the app's authentication process, and testing with other user accounts, it's possible that there may be a bug or issue with the Spotify API itself.

Let me know what comes of your findings,

-Prague the Dog

[shameers]

I think it's a bug on Spotify's end since it works on every other account I tested with consistently, and just this user only gets the“User not registered in the Developer Dashboard” error sometimes. 

[sdroy]

I too have this problem. It works for all users except this particular user. Is it because they are older and logged in via "facebook"? Please advise.