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I have developed an app that utilizes the Spotify iOS SDK. Unfortunately, when I submitted my app to the Apple App Store, it was rejected. Apple provided the following information:
“To resolve this issue, please attach documentary evidence in the App Review Information section in App Store Connect evidencing that you have all necessary rights or permissions to the third-party audio or video streaming, catalogs, and discovery services in your app. The documentation from Spotify should include specific rights (authorization) to stream their content in your app. Please note that providing links to Spotify’s generic terms and conditions are not sufficient to resolve this issue.”
I have tried numerous approaches to get a response from Spotify. First, I tweeted @SpotifyPlatform and did not receive a response. Next, I had numerous direct message conversations with @SpotifyCares on Twitter but they were unable to help. Additionally, I submitted an application to build a commercial app about two months ago and still have not received a response. Finally, I tried reaching out to Spotify’s customer support but they were also unable to help.
How can I go about getting in contact with someone at Spotify who has the authorization to provide the necessary permissions I need? Thank you in advance for any help you are able to provide!
I’ve been developing an app and just now found the form you included in your post. Wondering if you were able to figure this out? Have you heard back yet and / or have you found a better way to contact them?
@spotifyjosh or @_milena would either of you be willing to look into this problem for me? I would be immensely grateful!
Those other two people didn’t respond to you? Who are they anyway?
I am working on an iOS application that is using the Spotify API so interested in this topic. Also had issues with App Store review related to 3rd party service/HW with another app.
TL;DR: I would try to get this resolved via Apple by an App Review Board appeal or suggesting a guideline change pointing to the Spotify developer terms.
I will try to post my experience once I submitted my app.
Hi. Just checking in. Wondering if you’ve heard anything?
Hey Matthew, I got my app approved after submitting an appeal to Apple. I would recommend looking at laszloxgergely's comment in this thread; it outlined the approach I used for getting approval from Apple. I still am hoping to receive approval from Spotify to become a commercial application so if anyone has any advice on how to accomplish this, I would really appreciate it!
Congrats! I haven’t submitted yet but I’ll use your tactics. I haven’t heard back from Spotify at all either. I’ll let you know. Thanks! Oh, what’s your app? I’d love to check it out.
I am in exactly the same boat at the moment. I've sent a message to Apple yesterday quoting the Spotify developer terms and restrictions. I'll let you guys know how that went. If that doesn't succeed we'll have to figure out how to reach spotify for written consent somehow.
I just got word from Apple and they have approved my request (Yay!) after pointing them to the correct areas in the terms of service and restrictions of spotify. So I guess that's the way to go.
Was the problem solved for you?
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