1 month free premium

[Ous020]

Hello ,

25 march i signed in for spotify premium i had 1 month free it worked perfectly but now the premium is gone i only can shuffle but it took only 5 days not a month

pls help me

Plan

Free

Country

The Netherlands

Device

(iPhone 11)

Operating System

(iOS 13 Android Oreo, Windows 10,etc.)

My Question or Issue

[Ivan]

Hey there @Ous020, 

Thanks for reaching out - we’re here to help!
 

If you’re having trouble signing up to an introductory offer, remember that you won’t be eligible if you’ve already had or tried Premium in the past. 

Check out this help page to find out if you've used Premium before. 

Hope this helps. Let us know how it goes. 

[Ous020]

Hey no i didn’t try it before this is the first time it worked perfectly for 5 days but now it doesn’t work anymore 

[Ivan]

Hey there @Ous020, 

Thanks for keeping us in the loop.
 

Is it possible that you're logged in to the wrong account? Sometimes Spotify users create more than one account for different reasons. In such a case you might have two or more accounts. If you're accidentally logged in to the wrong account, you won't be able to see Premium features. 

We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts. 

Hope this helps. Keep us posted.