3 month PayPal free trial not eligible

[Ksouz]

Plan

Free/Premium

Country

USA

Device

(iPhone 

Operating System

(iOS 10

My Question or Issue

Im trying to sign my mom up for the 3 free month trial by signing up with PayPal- it says she's not eligible but she's never had a Spotify account. 

[Billy-J]

Hey @Ksouz, thanks for reaching out to the Community!

The payment method you're using with PayPal, has it been used to pay for Spotify Premium in the past, even for a different account? 

Also, could you try getting started with Premium using a different browser or private window? 

Let me know how this goes!

[Ali_Sia]

I'm a new user and subsribed to Individual Plan to get 3 months free trial usisng PayPal. But only got 1 month. I have never paid with paypal before

[Alex]

Hey @Ali_Sia,

Thanks for reaching out about this in the Community!

You'd need to make sure that the 3-moths trial offer has not expired in your country. 

Also, you might want to check if another family member has used your PayPal details to pay for their account in the past.

Keep us posted on how you get on.

[Ali_Sia]

Hi @Alex

I live in US and the email that I got from PayPal says Offer Ends 7/15/21

I recently created my PayPal account and I am the only one who uses it.

[CarlosE]

Hey @Ali_Sia,

Thanks for your reply.

In this case, we suggest reaching out to our Support team through any of these channels so they can take a look at your account and further assist you with this.

If you have any questions or need a hand with anything else, we'll be right here.

Cheers 🙂