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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6570 Views
  • 23 replies
  • 2 likes
  • 6570 Views
  • 23 replies
  • 2 likes

Unable to change from Premium Family to Premium Student

My Question or IssueI have received a confirmation email from SheerID that verifies my Student discount (received in October), but when I follow the link and press "Change plan" and choose the student premium plan, it just brings me to a page that sa...

  • Visitor
  •   My Question or Issue I have received a confirmation email from SheerID that verifies my Student discount (received in October), but when I follow the link and press "Change plan" and choose ...
  • Mozer
  • Composer
  • 396 Views
  • 1 replies
  • 0 likes
  • change plan
    Premium family
    Premium Student
  • 396 Views
  • 1 replies
  • 0 likes

Cannot purchase Spotify Family because the 1 month trial completed

I tried to buy subscribe to Spotify Family with my account but after I finish adding in my payment information it tells me I can't take the deal because I have already done the 1 month trial and so I'm not eligible. That's fine except there isn't any...

  • Visitor
  • I tried to buy subscribe to Spotify Family with my account but after I finish adding in my payment information it tells me I can't take the deal because I have already done the 1 month trial and so I...
  • 引きこもり
  • Roadie
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Unable to pay for premium

Hi, can someone pleeease get in touch with me and help me out here. I have been a premium customer for a several years now (since the beginning?) and find myself in a situation where I am unable to pay for the service anymore. (a bit strange, not bei...

  • Casual Listener
  • Hi, can someone pleeease get in touch with me and help me out here.   I have been a premium customer for a several years now (since the beginning?) and find myself in a situation where I am un...
  • KaitlynColin
  • Casual Listener
  • 906 Views
  • 6 replies
  • 1 likes
  • 906 Views
  • 6 replies
  • 1 likes

You didn't give me the correct subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Student to Family, Hulu?

PlanStudent PremiumCountryUnited StatesDeviceiPhone 10sOperating SystemiOS 13 I think My Question or IssueI currently have a student plan with Hulu, & I let my mother use my account to see how she liked Spotify. Turns out she loves it so I’m consider...

  • Visitor
  • Plan Student Premium Country United States Device iPhone 10s Operating System iOS 13 I think   My Question or Issue I currently have a student plan with Hulu, & I let my mother use...
  • Bethany_Dawn
  • Community Legend
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Got charged without being told i was going to be

Plan:Free accountCountry:U.S. DeviceiPhone 8+Operating SystemiOS 13.3.1 My Question or Issue:i quit using spotify a while ago and i got a notification today that i got charged for what was seemingly for a premium account membership. i haven’t been on...

  • Visitor
  •   Plan: Free account Country: U.S.   Device iPhone 8+ Operating System iOS 13.3.1   My Question or Issue: i quit using spotify a while ago and i got a notification today th...
  • kkeit
  • Visitor
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Took a premium account but did not get it

PlanPremiumCountryThe NetherlandsDeviceIphone 6Operating SystemiOS 12.4.4 My Question or IssueI took a spotify premium and there was the conformation by withdraw 1 cent from my bankaccount but if i go to the spotify app there is no premium. In the at...

  • Visitor
  •   Plan Premium Country The Netherlands Device Iphone 6 Operating System iOS 12.4.4   My Question or Issue I took a spotify premium and there was the conformation by withdraw 1 ce...
  • OneByBoo
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Charged twice in a month

PlanPremiumCountrySouth Africa DeviceHuawei Operating SystemAndroid Oreo My Question or IssueWhy in the world am I being charged twice?! I only have one account and no one has logged on to my account so why am I charged twice in one month. Your conta...

  • Visitor
  • Plan Premium Country South Africa  Device Huawei  Operating System Android Oreo    My Question or Issue Why in the world am I being charged twice?! I only have one accou...
  • OneByBoo
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Charged Twice

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Paid Subscription

I've paid my subscription for the month and now I'm getting an error message saying I haven't. The money has already been withdrawn from my bank. What needs to be done so this will not interfere with me listening to my custom playlists?PlanPremiumCou...

  • Casual Listener
  • I've paid my subscription for the month and now I'm getting an error message saying I haven't. The money has already been withdrawn from my bank. What needs to be done so this will not interfere with...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot cancel premium subscription

I used to have a premium version of spotify, but after a few months I decided that i want to resign. I deleted the app and cancelled the subscription and forgot about it.After some time i realized that it is still changing my card. The problem is tha...

  • Casual Listener
  • I used to have a premium version of spotify, but after a few months I decided that i want to resign. I deleted the app and cancelled the subscription and  forgot about it. After some time i...
  • Xenia
  • Moderator
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

Superuser Contribution Amex payment failing because you suck, spotify

PlanPremiumCountry USADeviceIrrelevantOperating Systemsimilarly irrelevant My Question or Issue My payments fail when using my AMEX card. I will not go back to using PayPal. This issue has been around for at least four years based on my cursory searc...

  • Casual Listener
  • Plan Premium Country  USA Device Irrelevant Operating System similarly irrelevant   My Question or Issue  My payments fail when using my AMEX card. I will not go back to usin...
  • Gv46
  • Casual Listener
  • 992 Views
  • 4 replies
  • 2 likes
  • 992 Views
  • 4 replies
  • 2 likes

Superuser Contribution DEBITO NO ACREDITADO EN SPOTIFY

PlanPremiumArgentina DeviceSamsung j2proOperating System Android My Question or IssueI have an automatic debit on my uala card for 300 Ars of spotify, in the spotify application it is not yet credited that I am already paid.

  • Visitor
  • Plan Premium Argentina   Device Samsung j2pro Operating System  Android   My Question or Issue I have an automatic debit on my uala card for 300 Ars of spotify, in the spotif...
  • Ivan
  • Spotify Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

subscription

PlanFree/PremiumCountry U.S. Device(iPhone 7, Chromebook)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI am being charged $10 monthly for spotify but I cannot login to my account but the hulu account works fine. I am trying to sync up...

  • Visitor
  • Plan Free/Premium Country U.S.   Device (iPhone 7, Chromebook) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I am being charged $10 monthly for spotify but I c...
  • OneByBoo
  • Roadie
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

which Songs is best for increase business sales

My Company making a business growth video like increase digital marketing institute franchise in mumbai, delhi, pune, bangalore and etc.please suggest me that which song and cover music will be best

  • Visitor
  • My Company making a business growth video like increase digital marketing institute franchise in mumbai, delhi, pune, bangalore and etc. please suggest me that which song and cover music will be best
  • OneByBoo
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • Business Idea
  • 305 Views
  • 1 replies
  • 0 likes

Subscription cancelled 4months ago but still being charged

PlanFreeCountryUkDeviceiphone 8Operating SystemiOS 10 My Question or IssueCancelled my premium subscription November 2019 and have still been getting chargers every month since even though my account is saying “free” and on all other devices and I’m ...

  • Visitor
  • Plan Free Country Uk Device iphone 8 Operating System iOS 10   My Question or Issue Cancelled my premium subscription November 2019 and have still been getting chargers every month sin...
  • OneByBoo
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Country doesn't change after updating billing information

PlanPremiumFrance (Changing to Germany) DeviceChrome, Mac My Question or IssueI'm trying to change my billing option from France to Germany.When I select Germany and enter my billing details, it changes the provider but it doesn't show any changes re...

  • Visitor
  • Plan Premium France (Changing to Germany)   Device Chrome, Mac   My Question or Issue I'm trying to change my billing option from France to Germany. When I select Germany and enter...
  • OneByBoo
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Government Subscription Discounts

PlanPremiumCountryUSA My Question or IssueDo government employees get a discount for Spotify Premium?

  • Visitor
  • Plan Premium Country USA   My Question or Issue Do government employees get a discount for Spotify Premium?
  • Ivan
  • Spotify Legend
  • 2910 Views
  • 1 replies
  • 0 likes
  • 2910 Views
  • 1 replies
  • 0 likes

Subscription cancellation

PlanFamilyCountryMXDeviceSamsung A70Operating SystemAndroid 9 My Question or IssueIf I have a pending balance for a Family plan and I cancel it witouth paying, the pending balance will still there?

  • Newbie
  • Plan Family Country MX Device Samsung A70 Operating System Android 9   My Question or Issue If I have a pending balance for a Family plan and I cancel it witouth paying, the pending ba...
  • Billy-J
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Church account

Hey. I'm looking to set up a business account so that the people in our church can get Church made playlists for people to go to. How do I go about doing that? Is it different than a personal account? Thanks. Steve

  • Visitor
  • Hey. I'm looking to set up a business account so that the people in our church can get Church made playlists for people to go to.  How do I go about doing that? Is it different than a persona...
  • egx
  • Visitor
  • 6168 Views
  • 2 replies
  • 0 likes
  • 6168 Views
  • 2 replies
  • 0 likes