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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4090 Views
  • 23 replies
  • 2 likes
  • 4090 Views
  • 23 replies
  • 2 likes

Free trial not activated.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI applied for 3 month free premium trial. Spotify verified my bank by withdrawing and crediti...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I appli...
  • OneByBoo
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Am I able to get a Google Home Mini with my Spotify Premium w/ Hulu subscription?

Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?

  • Casual Listener
  • Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Can't Redeem Google Home Mini

I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50. How do I resolve this?

  • Visitor
  • I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50.  How do I resolve thi...
  • Billy-J
  • Spotify Star
  • 1239 Views
  • 3 replies
  • 0 likes
  • 1239 Views
  • 3 replies
  • 0 likes

Student Subscription changed to Family plan and won't change back

PlanStudent Premium (originally)CountryUSDeviceASUS laptop, Motorola X4 My Question or IssueBefore, I subscribed to student premium with hulu and it was working fine. Recently, I noticed my hulu wasn't working and checked to find that my account subs...

  • Casual Listener
  • Plan Student Premium (originally) Country US Device ASUS laptop, Motorola X4     My Question or Issue Before, I subscribed to student premium with hulu and it was working fine. Rec...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

I signed up "advanced" renewal to make use of offer

PlanPremiumCountryIndia Device(iPhone XS, Macbook Pro late 2016)Operating System(iOS 13) My Question or IssueI signed up and paid for annual Spotify India Premium offer, as it was up for 699/year instead of 1299/year. My current subscription doesn't ...

  • Casual Listener
  • Plan Premium Country India   Device (iPhone XS, Macbook Pro late 2016) Operating System (iOS 13)   My Question or Issue I signed up and paid for annual Spotify India Premium offe...
  • Billy-J
  • Spotify Star
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Annual in advance subscription UK

PlanPremiumCountryUK DeviceSamsungOperating SystemAndroid My Question or IssueFor the last 2 years I have purchased a Spotify Premium subscription in advance with 12 months for the price of 10. I would like to do this again, can you tell me how pleas...

  • Regular
  • Plan Premium Country UK   Device Samsung Operating System Android   My Question or Issue For the last 2 years I have purchased a Spotify Premium subscription in advance with 12 m...
  • Billy-J
  • Spotify Star
  • 1185 Views
  • 3 replies
  • 0 likes
  • Advance
    annual
    Subscription
    U.K.
  • 1185 Views
  • 3 replies
  • 0 likes

Student Subscription Failed

 PlanPremiumCountry Device(oppo f5)Operating System(Android ) My Question or IssueWhy it keeps telling me to update my details and subscription failure. I paid my premium last November 30,2019. How can I fix this? Hoping for fast action.

Screenshot_2019-12-07-01-48-16-90.png
  • Visitor
  •   Plan Premium Country   Device (oppo f5) Operating System (Android )   My Question or Issue Why it keeps telling me to update my details and subscription failure. I paid my prem...
  • osornios
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • Premium payment failed
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Existing Premium w Hulu account disconnected

I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year. After I updated my credit card details on spotify, my Hulu account is gone. Poof. Disappeared. Spotify support tells me ...

  • Regular
  •   I have been a spotify premium subscriber for going on seven years. I just signed up to the Hulu add on (w ads) earlier this year.  After I updated my credit card details on spotify, my ...
  • Peter
  • Spotify Legend
  • 1305 Views
  • 5 replies
  • 0 likes
  • Hulu
    Premium
  • 1305 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify ended my Hulu subscription without notice

I have had Spotify Premium with Hulu (US) since March 2018In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info. Because I updated my payment info Spotify decided t...

  • Visitor
  • I have had Spotify Premium with Hulu (US) since March 2018 In June 2019 my bank merged with another bank and changed names, so brand new debit cards were sent out and I had to update my payment info...
  • Peter
  • Spotify Legend
  • 3836 Views
  • 7 replies
  • 3 likes
  • 3836 Views
  • 7 replies
  • 3 likes

Solved!! Chaning from single premium to family

Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the remaining month of the promotion or I will pay family w...

  • Casual Listener
  • Hi, I subscribed to Premium on November with a promotion paying 9,99 for 3 months but now I want to subscribe to family premium. I would know what happen if I change subscription. Do I loose the rema...
  • OneByBoo
  • Roadie
  • 873 Views
  • 1 replies
  • 0 likes
  • 873 Views
  • 1 replies
  • 0 likes

Spotify for Samsung Gear Fit2 Pro (in countries outside of the US)

PlanPremiumCountrySouth Africa DeviceSamsung Gear Fit2 Pro I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being compatible). I have been greatly disappointed to learn that Spotify can only b...

  • Casual Listener
  • Plan Premium Country South Africa  Device Samsung Gear Fit2 Pro   I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being com...
  • SGK33
  • Visitor
  • 613 Views
  • 2 replies
  • 1 likes
  • 613 Views
  • 2 replies
  • 1 likes

want to renew a premium gift

PlanPremium (gift)CountryUnited StatesDeviceAnyOperating SystemAny My Question or IssueLast December I bought my niece a year of Spotify Premium (not Family, not Student, no Hulu or other extras) via a Spotify e-card that I bought directly on the Spo...

  • Casual Listener
  •   Plan Premium (gift) Country United States Device Any Operating System Any   My Question or Issue Last December I bought my niece a year of Spotify Premium (not Family, not Stud...
  • OneByBoo
  • Roadie
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Student subscription

Device: IpXI have free plan with Spotify now. I've tried to get Student premium. I got my student status verified already. They sent me an email to get the discount validated till Oct 26 2020. However, when I tried to get the discount, it says I have...

  • Casual Listener
  • Device: IpX I have free plan with Spotify now. I've tried to get Student premium. I got my student status verified already. They sent me an email to get the discount validated till Oct 26 2020. Howe...
  • nhuthao
  • Casual Listener
  • 781 Views
  • 6 replies
  • 0 likes
  • 781 Views
  • 6 replies
  • 0 likes

Going on Vacation to central america

I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan

  • Casual Listener
  • I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan
  • Chuloboy61
  • Casual Listener
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

payment issue help me to keep enjoy spotify

PlanPremiumCountryKorea DeviceiPhone 8+ My Question or Issue Hello users. I joined spotify on last year when i was in Malaysia, i paid with Card which issued on Malaysia. But now i back to my country (South Korea), and my Malaysia Card has been close...

  • Visitor
  • Plan Premium Country Korea   Device iPhone 8+   My Question or Issue   Hello users.    I joined spotify on last year when i was in Malaysia, i paid with Card whic...
  • Maxim
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

I got charged for Spotify Premium 3 months free trial

I tried Spotify premium for 3 months for free using my Globe prepaid and got charged. Will I be able to get a refund since it is a free trial? If yes, how?

  • Visitor
  • I tried Spotify premium for 3 months for free using my Globe prepaid and got charged. Will I be able to get a refund since it is a free trial? If yes, how? 
  • OneByBoo
  • Roadie
  • 708 Views
  • 1 replies
  • 1 likes
  • globe
    Premium
    Subscription
  • 708 Views
  • 1 replies
  • 1 likes

Can't access own spotify with premium subscription (HACKED)

PlanPremiumCountryNL My Question or IssueI can't login into my account with premium anymore. I know the username because it was logged in to my phone. I don't know the password and password forgot doesn't seem to link to go to my e-mail anymore. I do...

  • Visitor
  • Plan Premium Country NL   My Question or Issue I can't login into my account with premium anymore. I know the username because it was logged in to my phone. I don't know the password and p...
  • OneByBoo
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family was never able to log into family plan

PlanPremium FamilyCountryUSDeviceiPhone 8Operating SystemLatest ios My Question or IssueI got premium family to share with my girlfriend and no matter what we tried she couldnt log in and was stuck with ads. She logged out and back in through the lin...

  • Casual Listener
  • Plan Premium Family Country US Device iPhone 8 Operating System Latest ios   My Question or Issue I got premium family to share with my girlfriend and no matter what we tried she could...
  • Peter
  • Spotify Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Spotify premium and Hulu

Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the Premium $10/month + Hulu bundle that apparently doe...

  • Visitor
  • Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the ...
  • KossB
  • Roadie
  • 2340 Views
  • 3 replies
  • 0 likes
  • 2340 Views
  • 3 replies
  • 0 likes

Cancelled my subscription but I'm still paying

I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not subscribed. Also, I am not able to use your chat f...

  • Visitor
  • I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not...
  • Emilia_8
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes