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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83721 Views
  • 30 replies
  • 5 likes
  • 83721 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45718 Views
  • 19 replies
  • 3 likes
  • 45718 Views
  • 19 replies
  • 3 likes

Superuser Contribution My confirmation pin won't accept and I keep on getting "Oops, something went wrong. etc."

PlanFree (Trying to apply Premium with student discount) CountryPhilippines DeviceSamsung Galaxy J7 Prime Operating SystemAndroid My Question or IssueI am using a mobile payment method and my prepaid sim is SMART. Everytime I type the confirmation pi...

  • Visitor
  •   Plan Free (Trying to apply Premium with student discount)   Country Philippines   Device Samsung Galaxy J7 Prime   Operating System Android   My Question or Is...
  • Peter
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

My gift card doesn't work

I have tried everything "Spotify" has told me to do and my gift card it's still not working. I think it has a problem. The card number is: Snipped by Rock Star - Gift Card Info

  • Visitor
  • I have tried everything  "Spotify" has told me to do and my gift card it's still not working. I think it has a problem. The card number is: Snipped by Rock Star - Gift Card Info
  • Luan
  • Spotify Star
  • 228 Views
  • 1 replies
  • 1 likes
  • 228 Views
  • 1 replies
  • 1 likes

Family premium but currently had subscription for a year from a gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello! I currently have a premium subscription for Spotify for a year. I got the deal from C...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Rene01
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Plano familiar - trabalho no exterior

PlanPremium FamiliarCountryBrasilDeviceiPhone 7 My Question or IssueMoro em uma região de fronteira, entre o Brasil e o Paraguai. Incluí meu esposo no plano familiar mas ele trabalha no Paraguai, ou seja, ele vai pro Paraguai de manhã e volta a noite...

  • Visitor
  • Plan Premium Familiar Country Brasil Device iPhone 7   My Question or Issue Moro em uma região de fronteira, entre o Brasil e o Paraguai. Incluí meu esposo no plano familiar mas ele trab...
  • Billy-J
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Spotify charged me two times for the same month via Paypal

Hello, I wanted to pay my Spotify family subscription using some money I already had on PayPal and my credit card. I've been paying this way for more than a year now with no problems. Anyway, somehow I received two payment attempt. One was successful...

  • Newbie
  • Hello, I wanted to pay my Spotify family subscription using some money I already had on PayPal and my credit card. I've been paying this way for more than a year now with no problems.   Anyway...
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Prueba Gratis

Hola qué tal estoy pensando en obtener la prueba gratis de 30 días me pide que meta mi tarjeta de crédito/débito la pongo y me marca error, me gustaría saber si forzosamente se tiene que tener saldo completo para que me pueda pasar la suscripción o c...

  • Visitor
  • Hola qué tal estoy pensando en obtener la prueba gratis de 30 días me pide que meta mi tarjeta de crédito/débito la pongo y me marca error, me gustaría saber si forzosamente se tiene que tener saldo ...
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Cannot access to my Spotify Premium account but the payment is still done

PlanPremiumCountryNew ZealandDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueHi Spotify I have another facebook account used for Spotify service. But I have already deleted facebook account and I cannot access the account anymore. The...

  • Casual Listener
  • Plan Premium Country New Zealand Device Samsung Galaxy Operating System Android   My Question or Issue Hi Spotify I have another facebook account used for Spotify service. But I have a...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

No payment option seems to work

PlanPremiumCountryDenmarkDeviceIBM compatible Operating SystemWindows 10My Question or IssueNo payment option seems to work. I've tried PayPal and two credit cards. I have tried all payment options in incognito mode as well, as similar threads sugges...

  • Visitor
  • Plan Premium Country Denmark Device IBM compatible 😄 Operating System Windows 10 My Question or Issue No payment option seems to work. I've tried PayPal and two credit cards. I have tr...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Não consigo acessar a conta PREMIUM

PlanFree/PremiumCountryBrazilDeviceSamsung J4Operating SystemAndroid / Windows 10My Question or IssueEstou recebendo uma confirmação de cobrança no valor da assinatura Premium no meu e-mail, porém ao acessar a minha conta ainda está como FREE. Isso e...

  • Visitor
  • Plan Free/Premium Country Brazil Device Samsung J4 Operating System Android / Windows 10 My Question or Issue Estou recebendo uma confirmação de cobrança no valor da assinatura Premium no me...
  • Luan
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Can I still have Hulu on Non-Student Premium?

PlanPremiumCountryUSA My Question or IssueIf I have the student's Spotify premium with hulu and am no longer a student, will I still have hulu when I'm switched over to the non-student premium plan? Can I be grandfathered in?

  • Newbie
  • Plan Premium Country USA   My Question or Issue If I have the student's Spotify premium with hulu and am no longer a student, will I still have hulu when I'm switched over to the non-stude...
  • Luan
  • Spotify Star
  • 1023 Views
  • 1 replies
  • 0 likes
  • 1023 Views
  • 1 replies
  • 0 likes

Superuser Contribution have had premium with hulu for a while now and it says my hulu is not active

US Plan Premium auto pay I have had hulu as part of my premium since about a month after the promo started. All of a sudden hulu says my account is not active. Also, it is no longer mentioned on my spotify account info. My account was active and fine...

  • Visitor
  • US   Plan  Premium auto pay   I have had hulu as part of my premium since about a month after the promo started. All of a sudden hulu says my account is not active. Also, it is no...
  • xtan
  • Regular
  • 2144 Views
  • 9 replies
  • 1 likes
  • 2144 Views
  • 9 replies
  • 1 likes

Two accounts on same credit card - how to change?

PlanFree/PremiumCanada Deviceiphone, imacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, an ex-friend of mine runs his Spotify account on my credit card, the same I use for my personal account. When I changed my credi...

  • Newbie
  • Plan Free/Premium Canada    Device iphone, imac Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi, an ex-friend of mine runs his...
  • Bittencourt
  • Spotify Star
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

3 Months Promo??

I never bought a spotify promotion, but the 3 month promotion has disappeared for me ...(Note: the promotion of 1.99 brl)

  • Casual Listener
  • I never bought a spotify promotion, but the 3 month promotion has disappeared for me ... (Note: the promotion of 1.99 brl)
  • EletronNeo
  • Casual Listener
  • 686 Views
  • 2 replies
  • 0 likes
  • 686 Views
  • 2 replies
  • 0 likes

Don't play selected languages

Hello, how I can select which languages I don't wanna listen to?PlanPremiumCountryCZ DeviceN/AOperating SystemN/A My Question or Issue

  • Newbie
  • Hello, how I can select which languages I don't wanna listen to? Plan Premium Country CZ   Device N/A Operating System N/A   My Question or Issue  
  • Brunelicia
  • Community Legend
  • 251 Views
  • 1 replies
  • 2 likes
  • 251 Views
  • 1 replies
  • 2 likes

Problem with Subscription

PlanPremium CountryItaly DeviceiPhone XR Operating SystemiOS 12 My Question or IssueI canceled my € 9.99 monthly subscription and joined a Spotify Family group, I would like to know if it is possible to get a refund for the month I paid but I would n...

  • Casual Listener
  • Plan Premium   Country Italy   Device iPhone XR   Operating System iOS 12   My Question or Issue I canceled my € 9.99 monthly subscription and joined a Spotify Family...
  • WalterWhite001
  • Casual Listener
  • 379 Views
  • 4 replies
  • 0 likes
  • 379 Views
  • 4 replies
  • 0 likes

Solved!! Cancelling student subscription and then asking for it again

I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then some months later I ask for it again sending the d...

  • Casual Listener
  • I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then...
  • Billy-J
  • Spotify Star
  • 2154 Views
  • 3 replies
  • 0 likes
  • 2154 Views
  • 3 replies
  • 0 likes

Hulu

PlanPremiumCountryUnited StatesDeviceGalaxy S9Operating SystemAndroid My Question or IssueWhy do I no longer have access to my Hulu with Spotify bundle? I know that you're no longer able to Sign-up for the bundle deal, but I had the deal before it wa...

  • Casual Listener
  • Plan Premium Country United States Device Galaxy S9 Operating System Android   My Question or Issue Why do I no longer have access to my Hulu with Spotify bundle? I know that you're no...
  • Billy-J
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Cobrança indevida de premium

PlanFreeCountryBrasilDeviceMoto G7Operating SystemAndroid My Question or IssueEstou sendo cobrada pelo serviço premium e não estou conseguindo usufruir do mesmo, como posso resolver esse problema?

  • Casual Listener
  • Plan Free Country Brasil Device Moto G7 Operating System Android   My Question or Issue Estou sendo cobrada pelo serviço premium e não estou conseguindo usufruir do mesmo, como posso r...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Ayuda, una cuenta ajena a la mia esta pagando con mi tarjeta

Ayuda, una cuenta que no es mia esta usando mi tarjeta como metodo de pago, no se como cancelarla, y spotidy no tiene contacto

  • Visitor
  • Ayuda, una cuenta que no es mia esta usando mi tarjeta como metodo de pago, no se como cancelarla, y spotidy no tiene contacto  
  • Billy-J
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Customer service

Spotify customer service is a sad joke. First of all, the fact that i have to communicate with them via Twitter is ridiculous. Second, they did absolutely nothing to help me. I signed up for spotify premium because of the hulu bundle. 6 months later ...

  • Visitor
  • Spotify customer service is a sad joke. First of all, the fact that i have to communicate with them via Twitter is ridiculous. Second, they did absolutely nothing to help me. I signed up for spotify ...
  • Guido
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes