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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9650 Views
  • 23 replies
  • 2 likes
  • 9650 Views
  • 23 replies
  • 2 likes

Re: Non-car Bluetooth devices displaying in Car View mode

I have been changed wrongly since I got the new family plan. They have charged me 9,99€ like it’s was a premium account and on top of that I was also charged 14,99€ on my paypal account. Please contact me back, I need money back. Additionally I have ...

  • Visitor
  • I have been changed wrongly since I got the new family plan. They have charged me 9,99€ like it’s was a premium account and on top of that I was also charged 14,99€ on my paypal account. Please conta...
  • osornios
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Subscription payment

My Question or IssueI subscribed for a month through my debit card on may 12, 2020.. accidentally i paid twice... So i thought my extra payment will be carried out to another 1 month... Supposed to be my premium is only until june 12 but i overpayed ...

  • Visitor
  • My Question or Issue I subscribed for a month through my debit card on may 12, 2020.. accidentally i paid twice... So i thought my extra payment will be carried out to another 1 month... Supposed to...
  • osornios
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't upgrade to premium via gcash virtual pay american Express

PlanFree/PremiumCountryPhilippines DeviceVivoOperating SystemAndroid/Windows My Question or IssueI cannot upgrade my account to premium for 3 months via Gcash Virtual Pay American Express. I created my account last may and i decided today that I'll u...

  • Casual Listener
  • Plan Free/Premium Country Philippines   Device Vivo Operating System Android/Windows   My Question or Issue I cannot upgrade my account to premium for 3 months via Gcash Virtual ...
  • Rak13
  • Casual Listener
  • 6832 Views
  • 4 replies
  • 0 likes
  • 6832 Views
  • 4 replies
  • 0 likes

Superuser Contribution When trying to extend student premium school form does not load and clears after input

Basically the title, when trying to extend premium the school form does not load and keeps clearing after manual input. Tried 3 different browsers and incognito versions.

  • Newbie
  • Basically the title, when trying to extend premium the school form does not load and keeps clearing after manual input. Tried 3 different browsers and incognito versions.
  • Xenia
  • Moderator
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Error on promo email plan

PlanPremiumCountryBrazilDeviceXiaomi mi 5Operating SystemAndroid Oreo My Question or IssueHi,I´ve received some emails with 3-month premium plan. Valid until 30/06/2020.I accepted my new subsctiption by email link, but when I finished the subsctiptio...

  • Casual Listener
  • Plan Premium Country Brazil Device Xiaomi mi 5 Operating System Android Oreo   My Question or Issue Hi, I´ve received some emails with 3-month premium plan. Valid until 30/06/202...
  • Luan
  • Spotify Star
  • 765 Views
  • 5 replies
  • 0 likes
  • 3 months
    Premium
    promo
  • 765 Views
  • 5 replies
  • 0 likes

Re: Payment error

I've pay for the wrong account how can I contact the Spotify assistance for resolve this problem

  • Casual Listener
  • I've pay for the wrong account how can I contact the Spotify assistance for resolve this problem
  • Billy-J
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

My Spotify says "in 2 months" on the timestamp. What does it mean?

i just got back from a out of country trip and i switched my spotify account back to the country i am living in and i added a couple songs but in the time stamp they say in two months. i am so confused, what does it mean? and i am also kind of worrie...

Screen Shot 2019-08-02 at 11.35.18 AM.png
  • Casual Listener
  • i just got back from a out of country trip and i switched my spotify account back to the country i am living in and i added a couple songs but in the time stamp they say in two months. i am so confus...
  • adr_vas
  • Newbie
  • 743 Views
  • 6 replies
  • 0 likes
  • 743 Views
  • 6 replies
  • 0 likes

Payment error

Heyy, Im trying to activate my premium trail by filling in my payment method and card information for later subscriptions. But it keeps loading when i click on “START MY SPOTIFY PREMIUM” and nothing happens after that. What should i do? I also tried ...

  • Casual Listener
  • Heyy, Im trying to activate my premium trail by filling in my payment method and card information for later subscriptions. But it keeps loading when i click on “START MY SPOTIFY PREMIUM” and nothing ...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Solved!! 6 months free. No option to accept

PlanPremiumCountryUKDeviceSamsung A71Operating SystemAndroid My Question or IssueGot a new Samsung A71 from Samsung directly and was offered 6 months free Spotify. But no option to accept this or even check my premium account. App version is 8.5.60.1...

  • Casual Listener
  • Plan Premium Country UK Device Samsung A71 Operating System Android  My Question or Issue Got a new Samsung A71 from Samsung directly and was offered 6 months free Spotify. But no optio...
  • Billy-J
  • Spotify Star
  • 785 Views
  • 5 replies
  • 1 likes
  • 785 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Upgrade to premium family

PlanPremiumCountryIndia My Question or IssueI just upgraded my account to family premium but cannot add my family members.Does it take time for an account to upgrade?

  • Casual Listener
  •   Plan Premium Country India   My Question or Issue I just upgraded my account to family premium but cannot add my family members. Does it take time for an account to upgrade? &nbs...
  • Elena
  • Moderator
  • 669 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 669 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution I didn't receive the 3-month trial.

PlanoPremiumCountryBrasilDevicePC/ AndroidOperating SystemMoto G 5 / WINDOWS 10 My Question or IssueI went to Premium for the gift card, I didn't receive the 3 month trial that was announced.

  • Visitor
  • Plano Premium Country Brasil Device PC/ Android Operating System Moto G 5 / WINDOWS 10   My Question or Issue I went to Premium for the gift card, I didn't receive the 3 month trial th...
  • Elena
  • Moderator
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have bought Samsung S20+ but can't redeem 6 month promotion

PlanFree/PremiumCountry: United States Device(Samsung Galaxy S20+) My Question or IssueI am using my app to activate 6 month premium for Samsung via my new phone, whenever i press "Try 6 Months Free" it opens up another screen, where it says. Unable ...

  • Casual Listener
  • Plan Free/Premium Country: United States   Device (Samsung Galaxy S20+)     My Question or Issue I am using my app to activate 6 month premium for Samsung via my new phone, wh...
  • Katerina
  • Spotify Legend
  • 2176 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 2176 Views
  • 3 replies
  • 0 likes

Superuser Contribution Using Premium Account on 2 Android devices, only Shuffle Replay is offered like FREE Acc.

PlanFree/PremiumCountryGermanyDeviceGalaxy Tab A / Huawai P30 liteOperating SystemAndroid My Question or IssueMy Premium Account works proper in Windows App. Why does my Android Apps offer only Shuffle since several day, how could this be fxed. I tri...

  • Casual Listener
  • Plan Free/Premium Country Germany Device Galaxy Tab A / Huawai P30 lite Operating System Android   My Question or Issue My Premium Account works proper in Windows App. Why does my Andr...
  • Elena
  • Moderator
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My premium plan has changed without my knowledge

I'm using premium for one plan for almost 3 years. There was a problem about payment earlier and when i checked, i saw my plan has changed to premium family. I tried to switch back to premium for one plan but i got "seems like you are not suitable fo...

  • Casual Listener
  • I'm using premium for one plan for almost 3 years. There was a problem about payment earlier and when i checked, i saw my plan has changed to premium family. I tried to switch back to premium for one...
  • Elena
  • Moderator
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

Superuser Contribution Credit Card Update

Dear Spotify Development team, would you be able to check the payment process. My credit card expired, and by updating with the same Number but new expiration date and Security code. The system is unable to take it. So will my account will be disable...

  • Casual Listener
  • Dear Spotify Development team, would you be able to check the payment process.   My credit card expired, and by updating with the same Number but new expiration date and Security code. The sys...
  • Katerina
  • Spotify Legend
  • 1683 Views
  • 8 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 1683 Views
  • 8 replies
  • 0 likes

Superuser Contribution Samsung a71 6 month premium trial not loading

PlanFreeCountryUkDeviceSamsung A71 My Question or IssueI have recently purchased a samsung a71 and I am unable to load the 6 month free premium trial offer. When i look at the premium tab I am only given monthly trial options. I have not had a premiu...

  • Casual Listener
  •   Plan Free Country Uk Device Samsung A71   My Question or Issue I have recently purchased a samsung a71 and I am unable to load the 6 month free premium trial offer.  When i...
  • Xenia
  • Moderator
  • 2695 Views
  • 8 replies
  • 0 likes
  • 2695 Views
  • 8 replies
  • 0 likes

Inquiry About Spotify Free Trial Benefits

9.99/monthFree Premium for 3 months Canada Macbook Pro 2018 IOS 10 Hello,So I just recently registered for the free 3 month trial for Spotify premium, and I was wondering, are there are any restrictions until I'm done the trial version and fully pay?...

  • Visitor
  • 9.99/month Free Premium for 3 months  Canada   Macbook Pro 2018  IOS 10    Hello, So I just recently registered for the free 3 month trial for Spotify premium, and I ...
  • Maxim
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Finished the payment but still in Free

I have finished my payment for Spotify Premium and the money was debited from my account, but Premium has still not been activated for me. (I have a Student Discount, I paid for it via Google Pay and I am in India.)I am attaching the receipt, please ...

  • Regular
  • I have finished my payment for Spotify Premium and the money was debited from my account, but Premium has still not been activated for me.  (I have a Student Discount, I paid for it via Google ...
  • Billy-J
  • Spotify Star
  • 567 Views
  • 9 replies
  • 0 likes
  • Account
  • 567 Views
  • 9 replies
  • 0 likes