Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
194969 Views
123 replies
12 likes
- 194969 Views
- 123 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22178 Views
28 replies
4 likes
- 22178 Views
- 28 replies
- 4 likes
Leaving Starbucks, will I lose all my playlists?
PlanPremium through StarbucksCountryUS DeviceiPhone XROperating System14.4.1 My Question or IssueI am quitting Starbucks, and want to keep and start paying for my Premium account. When my free Premium account expires after leaving Starbucks, what wil...
Plan Premium through Starbucks Country US Device iPhone XR Operating System 14.4.1 My Question or Issue I am quitting Starbucks, and want to keep and start paying for my Prem...
Spotify Star
1915 Views
1 replies
0 likes
- 1915 Views
- 1 replies
- 0 likes
Deleting a member from family premium
Hi, I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account? This member would like to keep his account and subscribe for...
Hi, I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account?&...
Spotify Star
413 Views
1 replies
0 likes
- 413 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Premium tab in app not working
PlanFreeCountryEnglandDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueWhen I am pressing on the premium tab I am just getting a "that didn't work, try again" message. I have tried uninstalling and reinstalling the app, logging out...
Plan Free Country England Device Samsung Galaxy S20 Operating System Android My Question or Issue When I am pressing on the premium tab I am just getting a "that didn't work...
Casual Listener
1398 Views
4 replies
0 likes
- 1398 Views
- 4 replies
- 0 likes
Superuser Contribution double charges
PlanPremium DuoCountryHungary Device(iPhone 6s, Samsung A51) My Question or IssueI used to have a Family premium subscription. The bank card it was linked with has expired. Upon renewing it the simple premium option was set up and charged accordingly...
Plan Premium Duo Country Hungary Device (iPhone 6s, Samsung A51) My Question or Issue I used to have a Family premium subscription. The bank card it was linked with has expired...
Moderator
395 Views
1 replies
0 likes
- 395 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Paid for the premium account but still it’s showing free account
PlanPremiumCountryIndiaDeviceiPhone XOperating SystemiOS 14.4 My Question or IssueI paid for the premium account but I can’t access it , it’s still showing free
Plan Premium Country India Device iPhone X Operating System iOS 14.4 My Question or Issue I paid for the premium account but I can’t access it , it’s still showing free
Moderator
684 Views
1 replies
0 likes
Payment Problems
Premium
Subscription
- 684 Views
- 1 replies
- 0 likes
[Community][Partnership] Denon AVR Free Spotify Offer
Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify Basic to Free Premium. Am I remembering correctly?...
Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify...
Spotify Star
535 Views
1 replies
0 likes
Partnership
- 535 Views
- 1 replies
- 0 likes
[Other] Japan family mart gift card
I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I put a Japanese ZIP Code in and it does not work
I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I ...
Casual Listener
827 Views
2 replies
1 likes
Other
- 827 Views
- 2 replies
- 1 likes
Superuser Contribution Cannot delete card information
Hi, I want to remove my saved card information from Spotify. But there is no option to remove credit card information. Last time I chat with customer support they said it will automatically remove. But I can see my saved card information tied with my...
Hi, I want to remove my saved card information from Spotify. But there is no option to remove credit card information. Last time I chat with customer support they said it will...
Spotify Legend
768 Views
1 replies
0 likes
- 768 Views
- 1 replies
- 0 likes
Superuser Contribution [Mobile][Other] Spotify duo only allows me to pay via Vodacom, not via card. Is this normal?
I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to subscribe via card payment?
I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to su...
Moderator
356 Views
1 replies
0 likes
Mobile
Other
- 356 Views
- 1 replies
- 0 likes
Superuser Contribution I canceled my plan and I need to delete my Credit Card Information
PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need remove my credit card information and your UI is hidden it. I canceled my plan and ...
Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I nee...
Spotify Legend
5855 Views
7 replies
1 likes
- 5855 Views
- 7 replies
- 1 likes
Solved!!Superuser Contribution spotify duo
PlanPremiumCountryNetherlandsMy Question or IssueMe and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.
Plan Premium Country Netherlands My Question or Issue Me and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.
Spotify Legend
574 Views
1 replies
0 likes
- 574 Views
- 1 replies
- 0 likes
Deleting free trial when i already have premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I already have premium. I accidently set up a free trial . I am disabled and do not see how to cancel trial. Wher...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I already have premium. I acc...
252 Views
0 replies
0 likes
- 252 Views
- 0 replies
- 0 likes
SPOTIFY withdrew to much
Hi, I have a student subscription. I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth. what to do?
Hi, I have a student subscription. I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth. what to do?
Spotify Star
773 Views
1 replies
0 likes
- 773 Views
- 1 replies
- 0 likes
Superuser Contribution BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES
Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticamente de la cuenta de la tarjeta de credito en dolare...
Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticame...
Newbie
17046 Views
85 replies
3 likes
- 17046 Views
- 85 replies
- 3 likes
Superuser Contribution Can't enter apartment number for Spotify Duo
PlanPremium DuoCountryUSOperating SystemWindows 10 My Question or IssueI registered for Spotify Duo, however address verification doesn't allow entering my apartment number and was only able to enter my building address. Not a big deal for me until s...
Plan Premium Duo Country US Operating System Windows 10 My Question or Issue I registered for Spotify Duo, however address verification doesn't allow entering my apartment numb...
Spotify Legend
1041 Views
1 replies
0 likes
- 1041 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Duo not working
PlanPremium DuoCountryRomaniaDevicePCOperating SystemWindows 10 My Question or IssueHello,When trying to setup Premium Duo, the first step is to put in your address. After I do exactly that, when I press the button, nothing happens. Therefor I can't ...
Plan Premium Duo Country Romania Device PC Operating System Windows 10 My Question or Issue Hello, When trying to setup Premium Duo, the first step is to put in your address. Afte...
Spotify Legend
357 Views
1 replies
0 likes
- 357 Views
- 1 replies
- 0 likes
Subscription for 1 year
PlanFree/PremiumCountry DeviceSamsung Galaxy A5 2017Operating systemAndroid My Question or IssueWhere I can buy subscription for year. My trail for 3 months has ended,and i better prefer to buy it for year.
Plan Free/Premium Country Device Samsung Galaxy A5 2017 Operating system Android My Question or Issue Where I can buy subscription for year. My trail for 3 months has ended,an...
Spotify Star
520 Views
1 replies
0 likes
- 520 Views
- 1 replies
- 0 likes
Cant subscribe to Prepaid Premium or Premium Duo
PlanPremiumCountrySaudi Arabia to PakistanOperating SystemW10 My Question or IssueI've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to switch my payment method to Pakistan. It does not let me do it and says 'yo...
Plan Premium Country Saudi Arabia to Pakistan Operating System W10 My Question or Issue I've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to swi...
Spotify Star
993 Views
1 replies
0 likes
- 993 Views
- 1 replies
- 0 likes
Superuser Contribution Subscribing to Premium - Payment Failed
PlanTrying to get PremiumCountryPortugalDevice / Operating SystemAccount problem, not the device. My Question or IssueI've been trying to subscribe to Premium for about a week not. After filling out the payment details with my credit card I receive t...
Plan Trying to get Premium Country Portugal Device / Operating System Account problem, not the device. My Question or Issue I've been trying to subscribe to Premium for about a we...
Spotify Legend
4198 Views
5 replies
0 likes
- 4198 Views
- 5 replies
- 0 likes
Superuser Contribution Premium Duo not working
PlanPremium DuoCountryUSADeviceiPhone 8 My Question or IssueI upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of us to play music at a time. If I go to the account and play a song it will kick the oth...
Plan Premium Duo Country USA Device iPhone 8 My Question or Issue I upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of...
Moderator
2669 Views
5 replies
0 likes
- 2669 Views
- 5 replies
- 0 likes