Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
PlanPremium through StarbucksCountryUS DeviceiPhone XROperating System14.4.1 My Question or IssueI am quitting Starbucks, and want to keep and start paying for my Premium account. When my free Premium account expires after leaving Starbucks, what wil...
Newbie
Plan Premium through Starbucks Country US Device iPhone XR Operating System 14.4.1 My Question or Issue I am quitting Starbucks, and want to keep and start paying for my Prem...
Billy-J
Spotify Star
1915 Views
1 replies
0 likes
Hi, I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account? This member would like to keep his account and subscribe for...
Newbie
Hi, I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account?&...
AdamDamon
Spotify Star
413 Views
1 replies
0 likes
PlanFreeCountryEnglandDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueWhen I am pressing on the premium tab I am just getting a "that didn't work, try again" message. I have tried uninstalling and reinstalling the app, logging out...
Casual Listener
Plan Free Country England Device Samsung Galaxy S20 Operating System Android My Question or Issue When I am pressing on the premium tab I am just getting a "that didn't work...
Platty616
Casual Listener
1398 Views
4 replies
0 likes
PlanPremium DuoCountryHungary Device(iPhone 6s, Samsung A51) My Question or IssueI used to have a Family premium subscription. The bank card it was linked with has expired. Upon renewing it the simple premium option was set up and charged accordingly...
Newbie
Plan Premium Duo Country Hungary Device (iPhone 6s, Samsung A51) My Question or Issue I used to have a Family premium subscription. The bank card it was linked with has expired...
Eni
Moderator
395 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceiPhone XOperating SystemiOS 14.4 My Question or IssueI paid for the premium account but I can’t access it , it’s still showing free
Newbie
Plan Premium Country India Device iPhone X Operating System iOS 14.4 My Question or Issue I paid for the premium account but I can’t access it , it’s still showing free
Eni
Moderator
684 Views
1 replies
0 likes
Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify Basic to Free Premium. Am I remembering correctly?...
Visitor
Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify...
Billy-J
Spotify Star
535 Views
1 replies
0 likes
I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I put a Japanese ZIP Code in and it does not work
Casual Listener
I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I ...
Grantawaters
Casual Listener
827 Views
2 replies
1 likes
Hi, I want to remove my saved card information from Spotify. But there is no option to remove credit card information. Last time I chat with customer support they said it will automatically remove. But I can see my saved card information tied with my...
Casual Listener
Hi, I want to remove my saved card information from Spotify. But there is no option to remove credit card information. Last time I chat with customer support they said it will...
Alex
Spotify Legend
768 Views
1 replies
0 likes
I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to subscribe via card payment?
Visitor
I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to su...
Elena
Moderator
356 Views
1 replies
0 likes
PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need remove my credit card information and your UI is hidden it. I canceled my plan and ...
Visitor
Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I nee...
Jeremy
Spotify Legend
5855 Views
7 replies
1 likes
PlanPremiumCountryNetherlandsMy Question or IssueMe and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.
Newbie
Plan Premium Country Netherlands My Question or Issue Me and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.
Jeremy
Spotify Legend
574 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I already have premium. I accidently set up a free trial . I am disabled and do not see how to cancel trial. Wher...
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I already have premium. I acc...
252 Views
0 replies
0 likes
Hi, I have a student subscription. I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth. what to do?
Newbie
Hi, I have a student subscription. I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth. what to do?
Jose_M
Spotify Star
773 Views
1 replies
0 likes
Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticamente de la cuenta de la tarjeta de credito en dolare...
Casual Listener
Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticame...
lukete77
Newbie
17046 Views
85 replies
3 likes
PlanPremium DuoCountryUSOperating SystemWindows 10 My Question or IssueI registered for Spotify Duo, however address verification doesn't allow entering my apartment number and was only able to enter my building address. Not a big deal for me until s...
Newbie
Plan Premium Duo Country US Operating System Windows 10 My Question or Issue I registered for Spotify Duo, however address verification doesn't allow entering my apartment numb...
Alex
Spotify Legend
1041 Views
1 replies
0 likes
PlanPremium DuoCountryRomaniaDevicePCOperating SystemWindows 10 My Question or IssueHello,When trying to setup Premium Duo, the first step is to put in your address. After I do exactly that, when I press the button, nothing happens. Therefor I can't ...
Newbie
Plan Premium Duo Country Romania Device PC Operating System Windows 10 My Question or Issue Hello, When trying to setup Premium Duo, the first step is to put in your address. Afte...
Alex
Spotify Legend
357 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy A5 2017Operating systemAndroid My Question or IssueWhere I can buy subscription for year. My trail for 3 months has ended,and i better prefer to buy it for year.
Casual Listener
Plan Free/Premium Country Device Samsung Galaxy A5 2017 Operating system Android My Question or Issue Where I can buy subscription for year. My trail for 3 months has ended,an...
Billy-J
Spotify Star
520 Views
1 replies
0 likes
PlanPremiumCountrySaudi Arabia to PakistanOperating SystemW10 My Question or IssueI've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to switch my payment method to Pakistan. It does not let me do it and says 'yo...
Newbie
Plan Premium Country Saudi Arabia to Pakistan Operating System W10 My Question or Issue I've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to swi...
Billy-J
Spotify Star
993 Views
1 replies
0 likes
PlanTrying to get PremiumCountryPortugalDevice / Operating SystemAccount problem, not the device. My Question or IssueI've been trying to subscribe to Premium for about a week not. After filling out the payment details with my credit card I receive t...
Casual Listener
Plan Trying to get Premium Country Portugal Device / Operating System Account problem, not the device. My Question or Issue I've been trying to subscribe to Premium for about a we...
CarlosE
Spotify Legend
4198 Views
5 replies
0 likes
PlanPremium DuoCountryUSADeviceiPhone 8 My Question or IssueI upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of us to play music at a time. If I go to the account and play a song it will kick the oth...
Visitor
Plan Premium Duo Country USA Device iPhone 8 My Question or Issue I upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of...
Elena
Moderator
2669 Views
5 replies
0 likes