Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194969 Views

123 replies

12 likes

  • 194969 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22178 Views

28 replies

4 likes

  • 22178 Views
  • 28 replies
  • 4 likes

Leaving Starbucks, will I lose all my playlists?

PlanPremium through StarbucksCountryUS DeviceiPhone XROperating System14.4.1 My Question or IssueI am quitting Starbucks, and want to keep and start paying for my Premium account. When my free Premium account expires after leaving Starbucks, what wil...

Newbie

Plan Premium through Starbucks Country US   Device iPhone XR Operating System 14.4.1   My Question or Issue I am quitting Starbucks, and want to keep and start paying for my Prem...

Billy-J

Spotify Star

1915 Views

1 replies

0 likes

  • 1915 Views
  • 1 replies
  • 0 likes

Deleting a member from family premium

Hi, I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account? This member would like to keep his account and subscribe for...

Newbie

Hi,   I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account?&...

AdamDamon

Spotify Star

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium tab in app not working

PlanFreeCountryEnglandDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueWhen I am pressing on the premium tab I am just getting a "that didn't work, try again" message. I have tried uninstalling and reinstalling the app, logging out...

Casual Listener

  Plan Free Country England Device Samsung Galaxy S20 Operating System Android   My Question or Issue When I am pressing on the premium tab I am just getting a "that didn't work...

Platty616

Casual Listener

1398 Views

4 replies

0 likes

  • 1398 Views
  • 4 replies
  • 0 likes

Superuser Contribution double charges

PlanPremium DuoCountryHungary Device(iPhone 6s, Samsung A51) My Question or IssueI used to have a Family premium subscription. The bank card it was linked with has expired. Upon renewing it the simple premium option was set up and charged accordingly...

Newbie

Plan Premium Duo Country Hungary   Device (iPhone 6s, Samsung A51)   My Question or Issue I used to have a Family premium subscription. The bank card it was linked with has expired...

Eni

Moderator

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Paid for the premium account but still it’s showing free account

PlanPremiumCountryIndiaDeviceiPhone XOperating SystemiOS 14.4 My Question or IssueI paid for the premium account but I can’t access it , it’s still showing free  

Newbie

Plan Premium Country India Device iPhone X Operating System iOS 14.4   My Question or Issue I paid for the premium account but I can’t access it , it’s still showing free    

Eni

Moderator

684 Views

1 replies

0 likes

Payment Problems
Premium
Subscription
  • 684 Views
  • 1 replies
  • 0 likes

[Community][Partnership] Denon AVR Free Spotify Offer

Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify Basic to Free Premium. Am I remembering correctly?...

Visitor

Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify...

Billy-J

Spotify Star

535 Views

1 replies

0 likes

Partnership
  • 535 Views
  • 1 replies
  • 0 likes

[Other] Japan family mart gift card

I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I put a Japanese ZIP Code in and it does not work

Casual Listener

I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I ...

Grantawaters

Casual Listener

827 Views

2 replies

1 likes

Other
  • 827 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cannot delete card information

Hi, I want to remove my saved card information from Spotify. But there is no option to remove credit card information. Last time I chat with customer support they said it will automatically remove. But I can see my saved card information tied with my...

Casual Listener

Hi,   I want to remove my saved card information from Spotify. But there is no option to remove credit card information.    Last time I chat with customer support they said it will...

Alex

Spotify Legend

768 Views

1 replies

0 likes

  • 768 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Spotify duo only allows me to pay via Vodacom, not via card. Is this normal?

I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to subscribe via card payment?

Visitor

I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to su...

Elena

Moderator

356 Views

1 replies

0 likes

Mobile
Other
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled my plan and I need to delete my Credit Card Information

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need remove my credit card information and your UI is hidden it. I canceled my plan and ...

Visitor

Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I nee...

Jeremy

Spotify Legend

5855 Views

7 replies

1 likes

  • 5855 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution spotify duo

PlanPremiumCountryNetherlandsMy Question or IssueMe and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.

Newbie

Plan Premium Country Netherlands My Question or Issue Me and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.

Jeremy

Spotify Legend

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Deleting free trial when i already have premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I already have premium. I accidently set up a free trial . I am disabled and do not see how to cancel trial. Wher...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I already have premium. I acc...

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes

SPOTIFY withdrew to much

Hi, I have a student subscription. I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth. what to do?

Newbie

Hi, I have a student subscription.   I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth.   what to do?

Jose_M

Spotify Star

773 Views

1 replies

0 likes

  • 773 Views
  • 1 replies
  • 0 likes

Superuser Contribution BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES

Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticamente de la cuenta de la tarjeta de credito en dolare...

Casual Listener

Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticame...

lukete77

Newbie

17046 Views

85 replies

3 likes

  • 17046 Views
  • 85 replies
  • 3 likes

Superuser Contribution Can't enter apartment number for Spotify Duo

PlanPremium DuoCountryUSOperating SystemWindows 10 My Question or IssueI registered for Spotify Duo, however address verification doesn't allow entering my apartment number and was only able to enter my building address. Not a big deal for me until s...

Newbie

  Plan Premium Duo Country US Operating System Windows 10   My Question or Issue I registered for Spotify Duo, however address verification doesn't allow entering my apartment numb...

Alex

Spotify Legend

1041 Views

1 replies

0 likes

  • 1041 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo not working

PlanPremium DuoCountryRomaniaDevicePCOperating SystemWindows 10 My Question or IssueHello,When trying to setup Premium Duo, the first step is to put in your address. After I do exactly that, when I press the button, nothing happens. Therefor I can't ...

Newbie

Plan Premium Duo Country Romania Device PC Operating System Windows 10   My Question or Issue Hello, When trying to setup Premium Duo, the first step is to put in your address. Afte...

Alex

Spotify Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Subscription for 1 year

PlanFree/PremiumCountry DeviceSamsung Galaxy A5 2017Operating systemAndroid My Question or IssueWhere I can buy subscription for year. My trail for 3 months has ended,and i better prefer to buy it for year.

Casual Listener

Plan Free/Premium Country   Device Samsung Galaxy A5 2017 Operating system Android   My Question or Issue Where I can buy subscription for year. My trail for 3 months has ended,an...

Billy-J

Spotify Star

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Cant subscribe to Prepaid Premium or Premium Duo

PlanPremiumCountrySaudi Arabia to PakistanOperating SystemW10 My Question or IssueI've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to switch my payment method to Pakistan. It does not let me do it and says 'yo...

Newbie

Plan Premium Country Saudi Arabia to Pakistan Operating System W10   My Question or Issue I've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to swi...

Billy-J

Spotify Star

993 Views

1 replies

0 likes

  • 993 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribing to Premium - Payment Failed

PlanTrying to get PremiumCountryPortugalDevice / Operating SystemAccount problem, not the device. My Question or IssueI've been trying to subscribe to Premium for about a week not. After filling out the payment details with my credit card I receive t...

Casual Listener

Plan Trying to get Premium Country Portugal Device / Operating System Account problem, not the device.   My Question or Issue I've been trying to subscribe to Premium for about a we...

CarlosE

Spotify Legend

4198 Views

5 replies

0 likes

  • 4198 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Duo not working

PlanPremium DuoCountryUSADeviceiPhone 8 My Question or IssueI upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of us to play music at a time. If I go to the account and play a song it will kick the oth...

Visitor

  Plan Premium Duo Country USA Device iPhone 8     My Question or Issue I upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of...

Elena

Moderator

2669 Views

5 replies

0 likes

  • 2669 Views
  • 5 replies
  • 0 likes