Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
Gigiss22
Visitor
124892 Views
82 replies
10 likes

124892 Views
82 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14910 Views
27 replies
2 likes

14910 Views
27 replies
2 likes

Failed payment with valid card

PlanFree/PremiumCountryBulgaria DeviceUsing spotify on iPhone, but trying to pay on PCOperating SystemiOS 14, Windows 10 My Question or IssueHello,For the second month in a row I'm receiving email that my payment for premium has failed. My credit car...

StevenJobs17
Visitor
Plan Free/Premium Country Bulgaria Device Using spotify on iPhone, but trying to pay on PC Operating System iOS 14, Windows 10 My Question or Issue Hello, For the second mon...
2020-09-26 6:04:48 PM
2020-09-29 11:44:49 AM
Maxim
Spotify Star
725 Views
1 replies
0 likes
Payment

725 Views
1 replies
0 likes

Superuser Contribution Premium family payment

PlanPremiumCountryItalyDevice(iPhone xr Operating SystemIos My Question or IssueHo raggiunto il plafond per questo mese della carta di credito con cui pago Spotify.ho già ricevuto le mail di avviso ma il 31/8 Chiudono L’account.la carta avrà disponib...

Mik1786
Visitor
Plan Premium Country Italy Device (iPhone xr Operating System Ios My Question or Issue Ho raggiunto il plafond per questo mese della carta di credito con cui pago Spo...
2020-08-30 2:12:47 PM
2020-09-29 10:45:57 AM
Alex
Spotify Legend
531 Views
1 replies
0 likes

531 Views
1 replies
0 likes

Solved!!Superuser Contribution How can I change the credit card for payment?

Hello.I chose `update` button on my account page but there is only button for paypal.How can I change the card without using paypal? PlanPremiumCountryJapanDeviceiPhone 8

yuu3
Casual Listener
Hello. I chose `update` button on my account page but there is only button for paypal. How can I change the card without using paypal?😥 Plan Premium Country Japan Device iPhone 8 &n...
2020-09-29 5:52:48 AM
2020-09-29 8:52:33 AM
yuu3
Casual Listener
2061 Views
2 replies
0 likes

2061 Views
2 replies
0 likes

Charged even though canceled subscription

My Question or IssueI canceled my subscription before my free trial ended. I was charged $10.79 even though it was canceled. I checked my plan and it says Spotify Free. I have attached where it says Spotify Free on my account. I need to receive a ref...

user-removed
Visitor
My Question or Issue I canceled my subscription before my free trial ended. I was charged $10.79 even though it was canceled. I checked my plan and it says Spotify Free. I have attached where ...
2020-09-28 11:38:15 PM
2020-09-29 1:38:58 AM
Billy-J
Spotify Star
1872 Views
9 replies
0 likes

1872 Views
9 replies
0 likes

Spotify Service is Horrid, we need boycott.

Plan: PremiumCountry: Canada Device: Pixel 3XLOperating System: Android 11 My Question or IssueSpotify keeps changing for the worse. First, all saved songs in a giant uncomfortable playlist (liked songs) impossible to navigate If you do not remember ...

Sebastian-RM
Regular
Plan: Premium Country: Canada Device: Pixel 3XL Operating System: Android 11 My Question or Issue Spotify keeps changing for the worse. First, all saved songs in a gian...
2020-09-28 3:59:52 PM
2020-09-29 1:08:10 AM
Billy-J
Spotify Star
693 Views
1 replies
0 likes
boycott
Boycott Spotify
Djay 2
service

693 Views
1 replies
0 likes

Free trial to premium duo: cant join message

PlanFree/PremiumCountryUSADevice(iPhone 6SOperating System(iOS 10) My Question or Issuehad the trial for a month with my wife then subscribe for duo premium, having her as account manager. Couldn’t access the invitation link as “can’t join message” a...

user-removed
Visitor
Plan Free/Premium Country USA Device (iPhone 6S Operating System (iOS 10) My Question or Issue had the trial for a month with my wife then subscribe for duo premium, having her as ac...
2020-09-27 8:25:04 AM
2020-09-28 8:23:01 PM
user-removed
Not applicable
1442 Views
2 replies
0 likes

1442 Views
2 replies
0 likes

Superuser Contribution premium subscribtion with orange egypt

PlanFree/PremiumCountryEgyptDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android 10) My Question or IssueI want to pay for the premium subscription by mobile, but i am not able to find orange Egypt in the network drop dow...

Kareemkazamel
Visitor
Plan Free/Premium Country Egypt Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android 10) My Question or Issue I want to pay for the premium subscripti...
2020-08-30 7:18:18 PM
2020-09-28 6:02:08 PM
Katerina
Spotify Legend
2187 Views
1 replies
0 likes

2187 Views
1 replies
0 likes

Superuser Contribution Simultaneously Premium and Premium Family?

PlanPremiumCountryPhilippinesDevice(iPhone 7+, Lenovo Legion)Operating System(iOS 10, Windows 10) My Question or IssueWe were originally on Premium Family, but I had to update some outdated payment details. I guess while renewing I was actually subsc...

nyoomer
Newbie
Plan Premium Country Philippines Device (iPhone 7+, Lenovo Legion) Operating System (iOS 10, Windows 10) My Question or Issue We were originally on Premium Family, but I had to updat...
2020-08-30 7:31:09 AM
2020-09-28 4:51:51 PM
Elena
Moderator
1691 Views
1 replies
0 likes

1691 Views
1 replies
0 likes

Superuser Contribution Spotify Duo Invite not working

Hi, I am trying to invite my girlfriend to Spotify Premium Duo. We are living in Australia but due to the Credit Card I'm using for Spotify is issued from Singapore, I had to update my country to Singapore as otherwise it would not allow me to use th...

markus382
Newbie
Hi, I am trying to invite my girlfriend to Spotify Premium Duo. We are living in Australia but due to the Credit Card I'm using for Spotify is issued from Singapore, I had to update my count...
2020-08-30 6:46:47 AM
2020-09-28 9:26:44 AM
Alex
Spotify Legend
2672 Views
1 replies
0 likes

2672 Views
1 replies
0 likes

Superuser Contribution Upgrading to premium

PlanFreeCountryUSA DeviceMacbook/IPhone 11 My Question or IssueI’ve been trying to update from my free plan to student premium over the last 2 days, but every time I go to submit my payment method the page says “something went wrong, try again”. I’ve...

madison191
Visitor
Plan Free Country USA Device Macbook/IPhone 11 My Question or Issue I’ve been trying to update from my free plan to student premium over the last 2 days, but every time I go to s...
2020-08-30 3:03:18 AM
2020-09-28 9:07:27 AM
Alex
Spotify Legend
513 Views
1 replies
0 likes
Premium

513 Views
1 replies
0 likes

Ineligible for free trial, but still want premium. However receiving error message, can’t add paymen

PlanFree/PremiumCountryUnited StatesDevice(iPhone XR, Amazon Fire Stick, Windows PC, Amazon Fire Tablet)Operating System(iOS 10 14, Windows 10.) My Question or IssueI canceled my previous account and made a new one. I know I’m ineligible for the free...

QuinDior
Visitor
Plan Free/Premium Country United States Device (iPhone XR, Amazon Fire Stick, Windows PC, Amazon Fire Tablet) Operating System (iOS 10 14, Windows 10.) My Question or Issue I cancele...
2020-09-27 3:22:36 AM
2020-09-28 8:49:23 AM
Maxim
Spotify Star
1592 Views
1 replies
0 likes

1592 Views
1 replies
0 likes

Superuser Contribution Payment with Sun Cellular [Philippines]

Plan: Premium for StudentsPhilippines Device(iPhone 11)Operating System(iOS 13.5) Hi! I can't click the "Sun Cellular" option in the drop down list of "Pay by Mobile." I have been paying through this phone number since 2019. Any Help?

faizalguiamano
Visitor
Plan: Premium for Students Philippines Device (iPhone 11) Operating System (iOS 13.5) Hi! I can't click the "Sun Cellular" option in the drop down list of "Pay by Mobile." ...
2020-05-23 4:40:00 AM
2020-09-28 6:01:08 AM
raphajappy
Casual Listener
2498 Views
7 replies
1 likes

2498 Views
7 replies
1 likes

Solved!! Vodafone premium subscription ending

My Vodafone premium Spotify subscription is coming to an end. I plan to keep Premium by just paying Spotify.Can you tell me if I profile will lose the playlists that I've built up when my account temporarily goes to a free subscription when the Vodaf...

pbyrneirl
Casual Listener
My Vodafone premium Spotify subscription is coming to an end. I plan to keep Premium by just paying Spotify. Can you tell me if I profile will lose the playlists that I've built up when my account t...
2020-09-27 11:46:26 AM
2020-09-27 9:22:15 PM
pbyrneirl
Casual Listener
2109 Views
2 replies
0 likes

2109 Views
2 replies
0 likes

Explicit Content filter Premium Duo

PlanPremium DuoCountrySweden My Question or Issue:I’ve recently switched to Premium Duo since my daughter has increasingly been using my Premium account. What I would like to do is to restrict the second account (my daughter’s account that is) so tha...

JonasAnanas
Casual Listener
Plan Premium Duo Country Sweden My Question or Issue: I’ve recently switched to Premium Duo since my daughter has increasingly been using my Premium account. What I would like to do is t...
2020-09-26 9:25:30 AM
2020-09-27 12:12:48 PM
OneByBoo
Roadie
3487 Views
3 replies
2 likes

3487 Views
3 replies
2 likes

Can’t pay

Plan 0ne monthFree/Premium premium Country egypt Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuethere an option to pay by mobile in egypt , when i try to purchase i...

Tameranoo2020
Visitor
Plan 0ne month Free/Premium premium Country egypt Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
2020-09-26 5:32:44 PM
2020-09-27 9:42:53 AM
Maxim
Spotify Star
966 Views
1 replies
0 likes

966 Views
1 replies
0 likes

no activation code

PlanFreeCountrygermanyDeviceiPhone 7Operating SystemIOS 14 My Question or Issueso i went to buy an activation code and its an older one witch still requires a reciept. i dodnt know this at the time and thus didnt ask for the reciept. is there anythin...

lewiskaeden
Casual Listener
Plan Free Country germany Device iPhone 7 Operating System IOS 14 My Question or Issue so i went to buy an activation code and its an older one witch still requires a reciept. i dodn...
2020-09-26 7:25:26 PM
2020-09-26 9:43:14 PM
Billy-J
Spotify Star
1312 Views
3 replies
0 likes
receipt

1312 Views
3 replies
0 likes

Solved!! My Spotify premium duo does not work in Sudan

PlanPremium Duo CountryFrance DeviceHonor Lite 10, Huawei My Question or IssueI am a premium duo paying member and I’m currently in Sudan for work, but cannot seem to access any of my songs. Internet connection works well as I can use SoundCloud. I h...

AyaFiji
Casual Listener
Plan Premium Duo Country France Device Honor Lite 10, Huawei My Question or Issue I am a premium duo paying member and I’m currently in Sudan for work, but cannot see...
2020-09-26 1:46:37 PM
2020-09-26 3:51:28 PM
AyaFiji
Casual Listener
1469 Views
2 replies
0 likes

1469 Views
2 replies
0 likes

Problema con suscripción para universitarios

PlanFree/PremiumCountryMéxico Deviceiphone xrOperating SystemiOS My Question or IssueLo que pasa es que yo tenia el plan para universitarios, quería renovarlo, pero al después de mandar la pruebas y me hayan contestado que fue exitosos y ya tengo la ...

16962454
Visitor
Plan Free/Premium Country México Device iphone xr Operating System iOS My Question or Issue Lo que pasa es que yo tenia el plan para universitarios, quería renovarlo, p...
2020-09-18 3:58:03 PM
2020-09-26 2:59:22 PM
OneByBoo
Roadie
310 Views
1 replies
1 likes

310 Views
1 replies
1 likes

cambiar de premium a free

Hola: Me gustaria saber que pasa con mis listas de reproduciones (playlist) si paso de premium a free, puedo mantenerlas para oirlas de modo aleatorio? Quiero parar la suscipcion por maximo un tiempo largo..Country SpainDevice(iPhone 8, Samsung Galax...

paloha75
Visitor
Hola: Me gustaria saber que pasa con mis listas de reproduciones (playlist) si paso de premium a free, puedo mantenerlas para oirlas de modo aleatorio? Quiero parar la suscipcion por maximo un tiempo...
2020-09-26 1:21:12 PM
2020-09-26 2:56:42 PM
OneByBoo
Roadie
403 Views
1 replies
0 likes

403 Views
1 replies
0 likes

Solved!!Superuser Contribution Google Nest Out of Stock

Hi, I have Spotify premium. I am trying to redeem the google nest promotion on the google website and they are out of stock. Anyone else having the same issue?

DirtyDangle
Casual Listener
Hi, I have Spotify premium. I am trying to redeem the google nest promotion on the google website and they are out of stock. Anyone else having the same issue?
2020-08-27 7:09:43 PM
2020-09-26 1:57:25 PM
Mihail
Spotify Legend
1493 Views
8 replies
0 likes

1493 Views
8 replies
0 likes

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