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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6223 Views
  • 23 replies
  • 2 likes
  • 6223 Views
  • 23 replies
  • 2 likes

No puedo realizar mi pago

Mi tarjeta es de débito Visa, anteriormente se realizaba el cobro automático, esta vez no se pudo realizar he intentado todo los protocolos marcados por Spotify y no funcionan.

  • Newbie
  •   Mi tarjeta es de débito Visa, anteriormente se realizaba el cobro automático, esta vez no se pudo realizar he intentado todo los protocolos marcados por Spotify y no funcionan.
  • osornios
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Unable to update credit card details

Plan- Premium (Student)Country- Canada My Question or IssueI'm trying to update my credit card details as my card had expired. When I try to update details, it fails with "Something went wrong. Try again, or get help." The credit card number is the s...

  • Visitor
  • Plan - Premium (Student) Country - Canada   My Question or Issue I'm trying to update my credit card details as my card had expired. When I try to update details, it fails with "Something ...
  • osornios
  • Spotify Star
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Unable to use Debit

PlanPremium CountryCanada My Question or IssueI have been a longtime Spotify user. I have always used a visadebit as my payment method. I recently switched banks and my new bank does not have visadebits, nor do I own a credit card. I do not use Paypa...

  • Visitor
  • Plan Premium   Country Canada   My Question or Issue I have been a longtime Spotify user. I have always used a visadebit as my payment method. I recently switched banks and my new ba...
  • osornios
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment issue

PlanStudent PremiumCountryIndiaDeviceOnePlus 3Operating System(Android Oreo) My Question or IssueI have been payment for premium but my payment is failed. My money is debited but still they do not give me refund. I tryed 3 times but all time debited ...

  • Visitor
  • Plan Student Premium Country India Device OnePlus 3 Operating System (Android Oreo)   My Question or Issue I have been payment for premium but my payment is failed. My money is de...
  • niraj-12
  • Casual Listener
  • 536 Views
  • 4 replies
  • 0 likes
  • 536 Views
  • 4 replies
  • 0 likes

I can’t use the redeem code on a gift card. Please help

it just say “Error occured, Try Again” without any error code or whatsoever

  • Casual Listener
  • it just say “Error occured, Try Again” without any error code or whatsoever
  • Emilia_8
  • Community Legend
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

1-month free trial and after that

Hello. I would like to try "1-month free trial " and i have 1 question: if I will cancel this "1-month free trial " after (lets say) after 20 days so do i need to pay £9.99/month after that? Thank You!

  • Casual Listener
  • Hello. I would like to try "1-month free trial " and i have 1 question: if I will cancel this "1-month free trial " after (lets say) after 20 days so do i need to pay £9.99/month after...
  • Emilia_8
  • Community Legend
  • 548 Views
  • 3 replies
  • 0 likes
  • 548 Views
  • 3 replies
  • 0 likes

Superuser Contribution Getting charged for an account I lost

CountryUSDeviceAndroid , PCOperating SystemWin 10 My Question or IssueHello currently my plan is free however a month prior to canceling my sub I noticed I was charged twice however I have figured I might have two accounts somehow, however finding bo...

  • Visitor
  •   Country US Device Android , PC Operating System Win 10   My Question or Issue Hello currently my plan is free however a month prior to canceling my sub I noticed I was charged ...
  • Mario
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kartımdan fazla para çekildi

Spotify premium almak istiyordum öğrenci paketini satin almak için kart numaramı girdim ve benden öğrenci belgesi istedi üniversite öğrencisi olmadığım için üyeliği alamadım ve 3 aylık premium üyeliği aldım.Fakat ininal kartımdan öğrenci paketinin pa...

  • Newbie
  • Spotify premium almak istiyordum öğrenci paketini satin almak için kart numaramı girdim ve benden öğrenci belgesi istedi üniversite öğrencisi olmadığım için üyeliği alamadım ve 3 aylık premium üyeliğ...
  • Ivan
  • Spotify Legend
  • 1661 Views
  • 5 replies
  • 0 likes
  • 1661 Views
  • 5 replies
  • 0 likes

Superuser Contribution 2 charges that weren't mine, I NEED A REFUND.

I have just found out that Spotify has charged me $59.94 on two separate occasions. One on December 12th 2018 and one on June 12th 2019. I do not pay for Spotify. Payment method GiftCard?? These charges were made in Delaware and I live in California....

  • Visitor
  • I have just found out that Spotify has charged me $59.94 on two separate occasions.    One on December 12th 2018 and one on June 12th 2019.   I do not pay for Spotify. Payment ...
  • Petya
  • Community Legend
  • 691 Views
  • 2 replies
  • 0 likes
  • 691 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failed

PlanFree/PremiumCountry Romania DeviceHuawei P30liteOperating SystemAndroid 10 My Question or IssueI've had the 3 months free offer which expired today. I tried to introduce the card details to submit to Premium from different devices and browsers an...

  • Casual Listener
  • Plan Free/Premium Country Romania   Device Huawei P30lite Operating System Android 10   My Question or Issue I've had the 3 months free offer which expired today. I tried to intro...
  • Petya
  • Community Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify took away my 9.99 monthly rate and is now forcing me to pay for family subscription!

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Petya
  • Community Legend
  • 951 Views
  • 3 replies
  • 0 likes
  • Forced $14.99 family plan after trying to pay my normal $9.99. refuses to let me have my normal subscription.
  • 951 Views
  • 3 replies
  • 0 likes

Superuser Contribution Prepaid card accepted profile says premium. App stays on non premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for my montly subscription with a prepaid card. Card was properly activated. I have on...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid ...
  • Ivan
  • Spotify Legend
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Ads on premium

PlanFree/PremiumCountryOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had premium before and never had an issue. I forgot to update my account and it switched to free. I changed it back to premium and I’m still get...

  • Visitor
  • Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have had premium before and never had an issue. I forgot to update my acco...
  • Luan
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid my premium subscription in 20/2/2020 but now it says i have to pay for it again

Hey guys, I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the payment method. Any help please?

  • Visitor
  • Hey guys,   I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the ...
  • Ivan
  • Spotify Legend
  • 948 Views
  • 1 replies
  • 0 likes
  • Payment failure
  • 948 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid my premium subscription and the mail didn't arrive

I paid my premium subscription today, and I have not received any mail. In my account it comes out that has already been paid, but I don't have premium while using the app.

  • Visitor
  • I paid my premium subscription today, and I have not received any mail.  In my account it comes out that has already been paid, but I don't have premium while using the app.  
  • Mario
  • Spotify Legend
  • 485 Views
  • 2 replies
  • 2 likes
  • 485 Views
  • 2 replies
  • 2 likes

Superuser Contribution Can not redeem spotify gift card

PlanFree/PremiumCountry DeviceSamsung Note 9+Operating SystemAndroid 10 My Question or IssueCan not redeem gift cards I tried 3 different ones and I know they have not been redeemed. I just get Something went wrong try again.

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Note 9+ Operating System Android 10   My Question or Issue Can not redeem gift cards I tried 3 different ones and I know they have not b...
  • Ivan
  • Spotify Legend
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium works on browser but not in iOS app

PlanPremiumCountryUSDeviceiPhone SEOperating SystemiOS 12.1.4 My Question or IssueI’ve tried everything you guys suggest in order to fix the issue, log out, uninstall, restart phone, it shows up in the browser that my account is premium, but whenever...

  • Casual Listener
  • Plan Premium Country US Device iPhone SE Operating System iOS 12.1.4   My Question or Issue I’ve tried everything you guys suggest in order to fix the issue, log out, uninstall, restar...
  • Trikprestige
  • Casual Listener
  • 743 Views
  • 3 replies
  • 1 likes
  • 743 Views
  • 3 replies
  • 1 likes

Payment through Google Play

PlanPremiumCountryUSADeviceSamsung Galaxy s7 My Question or IssueMy last payment method has been declined because I am no longer using that card. I got a notice to change my payment method before I lose my premium account. I did some research and fou...

  • Visitor
  •   Plan Premium Country USA Device Samsung Galaxy s7   My Question or Issue My last payment method has been declined because I am no longer using that card. I got a notice to change...
  • Luan
  • Spotify Star
  • 1125 Views
  • 1 replies
  • 0 likes
  • 1125 Views
  • 1 replies
  • 0 likes

How to stop the invoicing of my Spotify account through partner 'BASE Company'

Plan PremiumCountryBelgiumDevice(iPhone XR)Operating System(iOS 13.3.1) My Question or IssueMy Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile phone operator). I would like to change mobile phone operator but I don't want to...

  • Visitor
  • Plan  Premium Country Belgium Device (iPhone XR) Operating System (iOS 13.3.1)   My Question or Issue My Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile ...
  • Emilia_8
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 337 Views
  • 1 replies
  • 0 likes

Charged twice but no Premium Service provided

PlanFreeCountryIndia DeviceTried subscribing first time on my Pixel 3a and the second time on my Mac Os. My Question or Issue I am a new user to spotify and thought of taking up the student premium plan. Spotify even verified me as a student and i we...

  • Visitor
  • Plan Free Country India   Device Tried subscribing first time on my Pixel 3a and the second time on my Mac Os.     My Question or Issue   I am a new user to spotify and...
  • Emilia_8
  • Community Legend
  • 369 Views
  • 1 replies
  • 1 likes
  • Payment
  • 369 Views
  • 1 replies
  • 1 likes