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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 12930 Views
  • 6 replies
  • 0 likes
  • 12930 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1284 Views
  • 19 replies
  • 1 likes
  • 1284 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47191 Views
  • 20 replies
  • 3 likes
  • 47191 Views
  • 20 replies
  • 3 likes

Charged twice 2 different amounts, why?

I've been charged twice this month.I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook.I just renewed my premiuim.But I've been charged €12.99 and €9.99 on September 15thWhy is this Spotify?

  • Visitor
  • I've been charged twice this month. I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook. I just renewed my premiuim. But I've been charged €12.99 and €9...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Spotify Premium Duo

I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?

  • Visitor
  • I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 1 likes
  • 299 Views
  • 1 replies
  • 1 likes

Spotify Premium Family plan

Hello Spotify,Can I share my Spotify Premium Family plan with my friends?

  • Visitor
  • Hello Spotify, Can I share my Spotify Premium Family plan with my friends?
  • Shuidong
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

subscription/account problems

I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate account I didn't know existed have the premium plan and ...

  • Casual Listener
  • I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate accou...
  • OneByBoo
  • Roadie
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Cancel Spotify Student phone subscription

PlanFree/PremiumCountryPhilippinesDeviceSony Xperia C302Operating SystemAndroid 4.2.2 Jellybean My Question or IssueHow can I cancel my subscription with student discount? I got my subscription but I don't get my premium.

  • Casual Listener
  • Plan Free/Premium Country Philippines Device Sony Xperia C302 Operating System Android 4.2.2 Jellybean   My Question or Issue How can I cancel my subscription with student discount? I ...
  • HaggaiAromin
  • Casual Listener
  • 331 Views
  • 6 replies
  • 0 likes
  • 331 Views
  • 6 replies
  • 0 likes

Pago por prueba de treinta días.

Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro. No, nunca había contratado premium ni nada parecido.PlanPremiumCountryMéxicoDeviceSamsung Galaxy A6+

  • Visitor
  • Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro.  No, nunca había contratado premium ni nada pareci...
  • Rene01
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Can't access Hulu with Spotify Premium with Hulu

Am a Spotify Premium with Hulu subscriber. I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream Hulu any longer. I've tried to relink my accounts but it says...

  • Casual Listener
  • Am a Spotify Premium with Hulu subscriber.   I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream H...
  • twos
  • Casual Listener
  • 1386 Views
  • 2 replies
  • 0 likes
  • 1386 Views
  • 2 replies
  • 0 likes

Spotify logs me out of premium when offline

PlanPremiumCountryGermany/Canada DeviceMoto G5Operating SystemAndroid My Question or IssueSpotify logs me out when offline. Was driving to US today where I don't have data. Then the spotify app, instead of working, showed a login screen of death tell...

  • Casual Listener
  • Plan Premium Country Germany/Canada   Device Moto G5 Operating System Android   My Question or Issue Spotify logs me out when offline.   Was driving to US today where I do...
  • tyleranne
  • Casual Listener
  • 1018 Views
  • 1 replies
  • 0 likes
  • 1018 Views
  • 1 replies
  • 0 likes

spotify offers me 3 free months by clicking on a ad that doesn't work

That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options.¿?

  • Visitor
  • That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options. ¿?
  • Billy-J
  • Spotify Star
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

Solved!! Hulu Sign up

I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I am already signed up for premium, so why is this so...

  • Newbie
  • I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I ...
  • famattjr
  • Casual Listener
  • 3551 Views
  • 20 replies
  • 12 likes
  • Hulu
  • 3551 Views
  • 20 replies
  • 12 likes

Cancel Spotify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 11148849849
  • Casual Listener
  • 643 Views
  • 2 replies
  • 0 likes
  • Spotify Premium
    Spotify Premium crash
    Spotify Premium Student
  • 643 Views
  • 2 replies
  • 0 likes

Change from Premium to Free plan

PlanFree/PremiumCountryMexicoDevice(iPhone 8 Plus)My Question or IssueI just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, does it begin in Oct 13 and ends on Nov 13?Follow up:Can I redeem...

  • Visitor
  • Plan Free/Premium Country Mexico Device (iPhone 8 Plus) My Question or Issue I just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, ...
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • GIFT CARD RENEWAL FOR PREMIUM
    Gift Cards
  • 305 Views
  • 1 replies
  • 0 likes

Spotify Student not avaibile in slovakia

Hello, so one of my frend in CZ told me there is an awesome price for students like myself and i should check it out. He showed me how to do it however when i tryed to buy it, there was no student discount in Slovakia. Can I know the reason why it is...

  • Newbie
  • Hello, so one of my frend in CZ told me there is an awesome price for students like myself and i should check it out. He showed me how to do it however when i tryed to buy it, there was no student di...
  • Billy-J
  • Spotify Star
  • 694 Views
  • 1 replies
  • 1 likes
  • 694 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Trial

I signed up for Spotify Premium and got 3 months trial, but my account name I didn't like, if I unsubscribe now and sign up for another account with the same debit card will I still get the 3 month free trial?

  • Visitor
  • I signed up for Spotify Premium and got 3 months trial, but my account name I didn't like, if I unsubscribe now and sign up for another account with the same debit card will I still get the 3 month f...
  • Peter
  • Spotify Legend
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changed from facebook login to email login and lost all playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI reset my password so I could use my email to sign in instead of using facebook. Everything ...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Peter
  • Spotify Legend
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Solved

Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify family in the last week. Only way I can play songs with no...

  • Visitor
  •  Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify f...
  • Brunelicia
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Spotify Premium gift card - wrong country?

I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, where I live. Is there a way to change the card in an...

  • Visitor
  • I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, wh...
  • Brunelicia
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Payment Charge Issue

Hello,having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. Plan: Premium DuoCountry: Ireland Thnaks Oliver

  • Visitor
  • Hello, having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. &n...
  • Brunelicia
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

np

np

  • Casual Listener
  • np
  • Billy-J
  • Spotify Star
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Can't subscribe to premium

PlanFree/PremiumCountry canada Device(iPhone 7)Operating System(iOS 10, My Question or IssueHello, I seem to be having problems subsribing to premium itself, im am currently with spotify free. Orignally, i was applying to get the student offer, i sen...

  • Visitor
  • Plan Free/Premium Country canada   Device (iPhone 7) Operating System (iOS 10,   My Question or Issue Hello, I seem to be having problems subsribing to premium itself, im am curre...
  • Loxer
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes