Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62487 Views
- 43 replies
- 3 likes
- 62487 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
no me deja contratar premium
( de esos puntos de carga no pasa) quiero contratar el plan familiar pero no me carga la informacion de la tarjeta,se quedan los 3 puntos de cargado y no puedo hacer nada (en todos los planes me pasa)
- ( de esos puntos de carga no pasa) quiero contratar el plan familiar pero no me carga la informacion de la tarjeta,se quedan los 3 puntos de cargado y no puedo hacer nada (en todos los plan...
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- Roadie
- 587 Views
- 1 replies
- 0 likes
- 587 Views
- 1 replies
- 0 likes
I'm being charged for multiple subscriptions
CountryArgentinaMy Question or IssueHello. Sometime in 2019, me and my family decided to switch from separate premium subscriptions for everybody to just one single family plan for all of us. It has a few months since then and we have found out that ...
- Country Argentina My Question or Issue Hello. Sometime in 2019, me and my family decided to switch from separate premium subscriptions for everybody to just one single family plan for all of us. I...
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- Roadie
- 339 Views
- 1 replies
- 0 likes
- 339 Views
- 1 replies
- 0 likes
charged two separate amounts
PlanPremium DeviceGalaxy Note 10+ My Question or Issuei was charged two separate amounts, One being the normal $10.80 for premium and then i got charged a separate $30 and i cant find any information as to why. I went into my receipts on my Spotify a...
- Plan Premium Device Galaxy Note 10+ My Question or Issue i was charged two separate amounts, One being the normal $10.80 for premium and then i got charged a separate $30...
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- Roadie
- 575 Views
- 1 replies
- 0 likes
- 575 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution 6 month free trial not eligible? Xbox game pass
PlanFree/ trying to get PremiumCountryUnited StatesDevice(PC)Operating System(Windows 10,etc.) My Question or IssueJust got the email about the 6 month free trial from Xbox Game Pass but when I try to redeem it I get "It looks like you’re not eligibl...
- Plan Free/ trying to get Premium Country United States Device (PC) Operating System (Windows 10,etc.) My Question or Issue Just got the email about the 6 month free trial from Xbox G...
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- Visitor
- 18542 Views
- 11 replies
- 4 likes
- 18542 Views
- 11 replies
- 4 likes
3 Month Trial
PlanFree/PremiumCountryAustralia Device(iPhone 11, , Macbook Pro late 2014)Operating System(iOS 13.4.1, Mac High Sierra 10.13.6 ) My Question or Issue I've just signed up from Apple Music and my friend said I could do a 3 month trial to see if I like...
- Plan Free/Premium Country Australia Device (iPhone 11, , Macbook Pro late 2014) Operating System (iOS 13.4.1, Mac High Sierra 10.13.6 ) My Question or Issue &nbs...
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- Spotify Star
- 1279 Views
- 1 replies
- 0 likes
- 1279 Views
- 1 replies
- 0 likes
Banner Ads on Premium
PlanPremiumCountryGermanyDeviceSamsung Galaxy A5Operating SystemAndroidMy Question or IssueI'm receiving Content Ads (e.g. Audio Books) as Full screen Interstitials, although I'm on premium. This is extremely annoying! The Ad-free experience has been...
- Plan Premium Country Germany Device Samsung Galaxy A5 Operating System Android My Question or Issue I'm receiving Content Ads (e.g. Audio Books) as Full screen Interstitials, althoug...
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- Spotify Star
- 838 Views
- 1 replies
- 0 likes
- 838 Views
- 1 replies
- 0 likes
Superuser Contribution Trying to enter giftcard
PlanPremiumCountryU.S.Device(PC)Operating System(Windows 10) My Question or IssueEvery time I enter the pin code for my gift card with the postal code I get "Something went wrong. Try again, or get help."
- Plan Premium Country U.S. Device (PC) Operating System (Windows 10) My Question or Issue Every time I enter the pin code for my gift card with the postal code I get "Something went w...
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- Moderator
- 278 Views
- 3 replies
- 0 likes
- 278 Views
- 3 replies
- 0 likes
Superuser Contribution Can’t start Premium Subscription?
PlanFreeCountryUSAMy Question or IssueHello all! This is my first post on here so sorry if I seem like I don’t know what’s going on. Anyways, for some reason, I am unable to start my subscription for Premium. I’ve had it for a while but I had to canc...
- Plan Free Country USA My Question or Issue Hello all! This is my first post on here so sorry if I seem like I don’t know what’s going on. Anyways, for some reason, I am unable to start my subscr...
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- Moderator
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Superuser Contribution Doble pago en tarjeta
PlanPremiumCountryArgentinaDeviceMoto G5s PlusOperating SystemAndroid8 My Question or IssueEn el resumen de mí tarjeta de crédito aparece cobrado dos veces Spotify, con cargos diferentes, para el mismo mes .
- Plan Premium Country Argentina Device Moto G5s Plus Operating System Android8 My Question or Issue En el resumen de mí tarjeta de crédito aparece cobrado dos veces Spotify, c...
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- Spotify Legend
- 265 Views
- 1 replies
- 0 likes
- 265 Views
- 1 replies
- 0 likes
Subscription cancellation
Hi!So I’ve been charged 6,99€ for my Premium account. I don’t really need it right now, and I would like to get my money back!Thanks PlanPremiumDeviceiPhone 6sOperating SystemiOS 13 My Question or Issue
- Hi! So I’ve been charged 6,99€ for my Premium account. I don’t really need it right now, and I would like to get my money back! Thanks Plan Premium Device iPhone 6s Operating System i...
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- Spotify Star
- 260 Views
- 1 replies
- 0 likes
- 260 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Falha de pagamento
Pagamento via boleto bancário foi efetuado dia 08/04/20, até o prezado momento minha assinatura premium não foi liberada! Já segui todos os passos que o site disponibiliza para auxilio, nada mudou! Por favor, liberem
- Pagamento via boleto bancário foi efetuado dia 08/04/20, até o prezado momento minha assinatura premium não foi liberada! Já segui todos os passos que o site disponibiliza para auxilio, nada...
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- Casual Listener
- 534 Views
- 4 replies
- 0 likes
- 534 Views
- 4 replies
- 0 likes
Spotify charged me in GBP when my account is in EUR - there was an extra charge
As you can see from the screenshot there was 11.52€ deducted from my account and not 10.99€, because of some currency conversion. Why does this happen if my accounts are in Euro?
- As you can see from the screenshot there was 11.52€ deducted from my account and not 10.99€, because of some currency conversion. Why does this happen if my accounts are in Euro?
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- Visitor
- 338 Views
- 1 replies
- 0 likes
- 338 Views
- 1 replies
- 0 likes
Payment for Premium not Working
PlanFreeCountry USA DeviceIphone 11Operating SystemiOS 13.4.1 My Question or IssueMy subscription just ran out a day or two a go however it won't let me purchase a premium subscription again? it keeps telling me to try again and I've tried on my phon...
- Plan Free Country USA Device Iphone 11 Operating System iOS 13.4.1 My Question or Issue My subscription just ran out a day or two a go however it won't let me p...
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- Roadie
- 716 Views
- 5 replies
- 1 likes
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PC
- 716 Views
- 5 replies
- 1 likes
Superuser Contribution Charge in USD - Argentins
PlanFamily CountryArgentinaDeviceXiaomi Redmi Note 8Operating SystemAndroid Pie My Question or IssueTengo el plan familiar hace ya casi un año, me cobraban siempre en pesos argentinos, pero el último mes la factura me llegó en dólares (Cabe aclarar q...
- Plan Family Country Argentina Device Xiaomi Redmi Note 8 Operating System Android Pie My Question or Issue Tengo el plan familiar hace ya casi un año, me cobraban siempre en pe...
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- Newbie
- 324 Views
- 2 replies
- 0 likes
- 324 Views
- 2 replies
- 0 likes
Superuser Contribution Payment Cancel
Plan FreeCountry TurkeyDevice Mİ A1Operating System AndroidMy Question or Issue İ cancelled My Payment 22 march 2020 but last 2 month spotify contuniue to charge monthly from my mobile company. i contacted with my mobile phone company turkcell they s...
- Plan Free Country Turkey Device Mİ A1 Operating System Android My Question or Issue İ cancelled My Payment 22 march 2020 but last 2 month spotify contuniue to charge monthly from my mobi...
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- Moderator
- 679 Views
- 5 replies
- 0 likes
- 679 Views
- 5 replies
- 0 likes
Superuser Contribution Premiun to prepaid premium
PlanPremium Php129CountryPhilippinesDevice(HUAWEI)Operating System(Android Oreo) My Question or IssueHi! I'm currently subscribe with the regular premium and its gonna expire soon since my card doesnt have enough balance to renew so I tried change my...
- Plan Premium Php129 Country Philippines Device (HUAWEI) Operating System (Android Oreo) My Question or Issue Hi! I'm currently subscribe with the regular premium and its gonna e...
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- Moderator
- 272 Views
- 1 replies
- 0 likes
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Premium prepaid
- 272 Views
- 1 replies
- 0 likes
Superuser Contribution Bought one month premium, got charged double
I bought one month premium with PayPal, it told me something went wrong and asked me to try again, so i did. I now got a double charge on my bank account, and the money IS out of my account, not just pending.
- I bought one month premium with PayPal, it told me something went wrong and asked me to try again, so i did. I now got a double charge on my bank account, and the money IS out of my account, not just...
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- Spotify Legend
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Being charged twice per month for premium
hi, I’m raising this here as I’ve not had an enjoyable time contacting Spotify and apple for a resolution and can see that others in my situation have had success through this channel. im being charged 9.99 by Spotify and 12.99 by apple for the premi...
- hi, I’m raising this here as I’ve not had an enjoyable time contacting Spotify and apple for a resolution and can see that others in my situation have had success through this channel. &nbs...
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- Community Legend
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Solved!! Vat
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I believe vat is charged on subscription fee so why is my phone provider charging vat on t...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I be...
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- Community Legend
- 407 Views
- 1 replies
- 0 likes
- 407 Views
- 1 replies
- 0 likes
Superuser Contribution Not yet upgraded to premium
Plan - Prepaid one month PremiumCountry - India Device- Nokia 5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System - Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have taken 1 month premium plan and I have p...
- Plan - Prepaid one month Premium Country - India Device- Nokia 5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - Android (iOS 10, Android Oreo, Windows ...
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- Spotify Legend
- 354 Views
- 3 replies
- 0 likes
- 354 Views
- 3 replies
- 0 likes