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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31gsx2zfjlztcyewj7hx
  • Visitor
  • 163275 Views
  • 109 replies
  • 12 likes
  • 163275 Views
  • 109 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18350 Views
  • 27 replies
  • 4 likes
  • 18350 Views
  • 27 replies
  • 4 likes

Student plan as a gift

PlanStudentCountryAustria My Question or IssueI would like to get a Student Plan for my daughter as a gift.What ist he best practice to do so?Thanks for any adviceThomas

  • Visitor
  • Plan Student Country Austria   My Question or Issue I would like to get a Student Plan for my daughter as a gift. What ist he best practice to do so? Thanks for any advice Thomas
  • Billy-J
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • Student
  • 487 Views
  • 1 replies
  • 0 likes

Spofity suddenly want to bill me for Duo account

Plan Premium Country Device Samsung Galaxy S20 My Question or Issue I am using Spotify Premium for years paying 19.90 NIS a month and suddenly Spotify is asking for my credit card again but I only have an option to pay 25.90 NIS for Dou account which...

  • Regular
  •   Plan Premium Country   Device Samsung Galaxy S20     My Question or Issue I am using Spotify Premium for years paying 19.90 NIS a month and suddenly Spotify is asking for my cre...
  • Billy-J
  • Spotify Star
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Podcasts Availability in Russia

PlanPremiumCountryRussiaDeviceMacbook Air mid 2017Operating SystemMacOS 10.15.7 My Question or Issue Being a long-time Spotify user and podcast lover, I find the lack of podcasts in Russia illogical and unfair. Russian users for unnamed reasons have ...

Screenshot 2020-12-13 at 16.28.35.png
  • Visitor
  • Plan Premium Country Russia Device Macbook Air mid 2017 Operating System MacOS 10.15.7   My Question or Issue   Being a long-time Spotify user and podcast lover, I find the lack ...
  • user-removed
  • Not applicable
  • 938 Views
  • 1 replies
  • 7 likes
  • 938 Views
  • 1 replies
  • 7 likes

Cannot get 3 month Trial Premium

Plan Trial PremiumCountry Canada My Question or IssueI'm new to Spotify and have never used it before. After creating the account I was trying to subscribe to 3 month Trial Premium and got "It looks like you’ve taken a trial before, which means you a...

  • Casual Listener
  • Plan Trial Premium Country Canada   My Question or Issue I'm new to Spotify and have never used it before. After creating the account I was trying to subscribe to 3 month Trial Premium and g...
  • puks
  • Casual Listener
  • 618 Views
  • 2 replies
  • 0 likes
  • 618 Views
  • 2 replies
  • 0 likes

Superuser Contribution Resubscribing six months before premium expries

PlanPremium (ends on 29/06/21)CountryIndiaDeviceOnePlus 7Operating SystemAndroid 10 My Question or IssueWhat if I recharge or, purchase another premium subscription worth ₹999 for a year before my current ongoing premium expires?My current premium wi...

  • Newbie
  • Plan Premium (ends on 29/06/21) Country India Device OnePlus 7 Operating System Android 10   My Question or Issue What if I recharge or, purchase another premium subscription worth ₹99...
  • Mihail
  • Spotify Legend
  • 802 Views
  • 1 replies
  • 0 likes
  • premium subscription
  • 802 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads on premium

I have been getting ads at the beginning of a podcast. The app will play the intro song of the podcast, then stop and play 3 ads, then resume the show. I can skip the ads, but that's beside the point. I pay for them to not be there in the first place...

  • Newbie
  • I have been getting ads at the beginning of a podcast. The app will play the intro song of the podcast, then stop and play 3 ads, then resume the show. I can skip the ads, but that's beside the point...
  • Elena
  • Moderator
  • 1063 Views
  • 7 replies
  • 8 likes
  • 1063 Views
  • 7 replies
  • 8 likes

Cant update payment information

PlanPremiumCountryRussiaDeviceWindows 10 My Question or IssueHello. My card expired. I have got a new one. So.. I can't update my payment information. I got this message "Something went wrong. Try again or contact support." I was talking with my Bank...

  • Visitor
  •   Plan Premium Country Russia Device Windows 10   My Question or Issue Hello. My card expired. I have got a new one. So.. I can't update my payment information. I got this message ...
  • OneByBoo
  • Roadie
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Blackhat undo cancel subscription notification

I've cancelled my decade long Premium subscription due to the latest UI update ruining Spotify with features removed. My subscription was set to end on the 24/11 (tomorrow) and as I opened Spotify in my car it said: Title: "Your premium is about to e...

  • Music Fan
  • I've cancelled my decade long Premium subscription due to the latest UI update ruining Spotify with features removed. My subscription was set to end on the 24/11 (tomorrow) and as I opened Spotify in...
  • intellix
  • Music Fan
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Abonnement beenden ohne zugriff auf das Account Hilfe!

PlanPremiumCountryDeutschlandDevice(Samsung Galaxy s8)Operating System(Android 9 pie) My Question or IssueHallo Leute, ich versuche mich kurz zu fassen. Mein Problem ist das mein altes Handy (Iphone 6) vor längerer Zeit kaputt gegangen ist, und ich m...

  • Casual Listener
  •   Plan Premium Country Deutschland Device (Samsung Galaxy s8) Operating System (Android 9 pie)   My Question or Issue Hallo Leute,   ich versuche mich kurz zu fassen. Mein...
  • Mihail
  • Spotify Legend
  • 1509 Views
  • 3 replies
  • 0 likes
  • 1509 Views
  • 3 replies
  • 0 likes

Creating a 2nd username?

I have a premium account. Is there a way for me to create a playlist by creating a different username? Context: People (followers on social media) have been asking me for playlists & I'd love to do it but I don't wanna use my name.

  • Newbie
  • I have a premium account. Is there a way for me to create a playlist by creating a different username?  Context: People (followers on social media)  have been asking me for playlists &...
  • Billy-J
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

[Subscription] [All Platforms] "Not eligible for Individual premium plan"

PlanPremium (Just expired)CountryBoliviaDevice(Windows PC)Operating System(Windows 10. Browser: Firefox, Chrome) My Question or IssueI used to have a yearly premium plan which has now recently expired and I am trying to purchase the Individual (yearl...

  • Regular
  • Plan Premium (Just expired) Country Bolivia Device (Windows PC) Operating System (Windows 10. Browser: Firefox, Chrome)   My Question or Issue I used to have a yearly premium plan whic...
  • chronoz777
  • Regular
  • 433 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 433 Views
  • 2 replies
  • 0 likes

Mobile Credit Subscription (Philippines)

Hello! I'm trying to subscribe to Spotify Premium via "Pay by Mobile" using the Globe service but everytime I tap "Subscribe" after entering my details, it displays "Oops! Something went wrong. Please try again or contact our support team." I've been...

  • Visitor
  • Hello! I'm trying to subscribe to Spotify Premium via "Pay by Mobile" using the Globe service but everytime I tap "Subscribe" after entering my details, it displays "Oops! Something went wrong. ...
  • OneByBoo
  • Roadie
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Spotify Duo - address issue

Hi, I have address issues using Duo. Both users live in Poland. Initially I used a British credit card and it registered my address as UK. This didn’t work. I changed the card credit card on the home account to a Polish one with anPolish address, but...

  • Casual Listener
  • Hi, I have address issues using Duo. Both users live in Poland. Initially I used a British credit card and it registered my address as UK. This didn’t work. I changed the card credit card on the...
  • Maxim
  • Spotify Star
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

[Mobile][Android][Issue][Alpha] All the playlists covers aren't appearing

PlanPremiumCountryBrazilDeviceMotorola One VisionOperating SystemAndroid 10SPOTIFY VERSION8.5.89.206 My Question or IssueHey team, firstly thanks for the listen space and the opportunity of hear your users.I'm alpha tester and since version 8.5.84.28...

  • Music Fan
  • Plan Premium Country Brazil Device Motorola One Vision Operating System Android 10 SPOTIFY VERSION 8.5.89.206   My Question or Issue Hey team, firstly thanks for the listen space and...
  • OneByBoo
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] J'ai des pubs sur mon abonnement duo premium

Bonjour, j'ai souscrit à un abonnement duo premium. Mais lorsque j'écoute la musique sur ma google home j'ai des pubs de temps en temps. Ça n'arrive jamais sur mon portable. Par contre je peux choisir mes chanson donc je suis sur que c'est bien mon a...

  • Visitor
  • Bonjour,   j'ai souscrit à un abonnement duo premium.  Mais lorsque j'écoute la musique sur ma google home j'ai des pubs de temps en temps.  Ça n'arrive jamais sur mon portable. Pa...
  • OneByBoo
  • Roadie
  • 1839 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 1839 Views
  • 1 replies
  • 0 likes

Kart sorunu

Geçen ay aynı karttan hiçbir sorun olmadan ödeme alındı. Kartla ilgili hiçbir şey değişmedi. Üstelik netflix de ödemeyi sorunsuz aldı. Şanal kart oluşturdum yine olmadı. Başka ne yapabilirim bilmiyorum.

  • Visitor
  • Geçen ay aynı karttan hiçbir sorun olmadan ödeme alındı. Kartla ilgili hiçbir şey değişmedi. Üstelik netflix de ödemeyi sorunsuz aldı. Şanal kart oluşturdum yine olmadı. Başka ne yapabilirim bilmiyor...
  • OneByBoo
  • Roadie
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot purchase Student Premium Plan

PlanFreeCountryPortugalDeviceiPhone X Operating SystemWindows 10My Question or Issue Already verified my student plan and everything got accepted but because the student plan comes with 1 month trial and i already used the trial he doesnt let me buy ...

  • Visitor
  •   Plan Free Country Portugal Device iPhone X  Operating System Windows 10 My Question or Issue   Already verified my student plan and everything got accepted but because the...
  • Mario
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Problem with Paypal

PlanPremium DuoCountryAustria I had insufficent funds on my Paypal because it took longer for mybank to process it. Now paypal has funds but Spotify still wants me to changemy payment options. These options all include a credit card which i don't hav...

  • Newbie
  •   Plan Premium Duo Country Austria   I had insufficent funds on my Paypal because it took longer for my bank to process it. Now paypal has funds but Spotify still wants me to change ...
  • Elena
  • Moderator
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting ads in podcasts, Parcast.

I have the premium subscription and have had it for years. Recently I started listening to one of Parcast podcasts. The first few episodes had no ads but the past few I have listened to have. Throughout my listening the hosts would state they were ta...

  • Casual Listener
  •     I have the premium subscription and have had it for years. Recently I started listening to one of Parcast podcasts. The first few episodes had no ads but the past few I have listened ...
  • Alex
  • Spotify Legend
  • 1315 Views
  • 3 replies
  • 2 likes
  • 1315 Views
  • 3 replies
  • 2 likes

Spotify + Hulu: Pay annually instead of monthly?

Greetings from sunny Florida, USA. I currently pay $9.99 monthly for Spotify Premium + Hulu with commercials. I want to see if I can pay this annually instead, and if there is a discount for doing so? How can I do this?

  • Visitor
  • Greetings from sunny Florida, USA.   I currently pay $9.99 monthly for Spotify Premium + Hulu with commercials. I want to see if I can pay this annually instead, and if there is a discoun...
  • Billy-J
  • Spotify Star
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes