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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6570 Views
  • 23 replies
  • 2 likes
  • 6570 Views
  • 23 replies
  • 2 likes

Updated payment canceled Hulu

PlanPremiumCountrynyc USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Hulu is gone after I updated my payment. I would love to continue my subsc...

  • Visitor
  •   Plan Premium Country nyc USA  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Qu...
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Gift card não contabilizou

Depois de cancelar minha assinatura Premium eu resgatei um gift card de 6 meses. Mas ele não entrou e eu estou com medo de perder meu acesso Premium

  • Visitor
  • Depois de cancelar minha assinatura Premium eu resgatei um gift card de 6 meses. Mas ele não entrou e eu estou com medo de perder meu acesso Premium 
  • Bittencourt
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Wondering about using a gift card even though I’m on premium

My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to redeem it by next week? I’m going somewhere else an...

  • Newbie
  • My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to ...
  • Jose_M
  • Spotify Star
  • 259 Views
  • 1 replies
  • 1 likes
  • 259 Views
  • 1 replies
  • 1 likes

Premium and playing on devices simultaneously

With a premium account, I had hoped for the option to have what I am playing on one device be heard simultaneously on another of my linked devices. 'Not just following (reading) what song is playing but hearing it as well. Is this possible?

  • Casual Listener
  • With a premium account, I had hoped for the option to have what I am playing on one device be heard simultaneously on another of my linked devices. 'Not just following (reading) what song is&nbs...
  • theRealjoegrant
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium does not come with Hulu anymore but I could still use it

I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again and selected the restore purchase and it said no sub...

  • Casual Listener
  • I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again a...
  • Xenia
  • Moderator
  • 4709 Views
  • 1 replies
  • 0 likes
  • Login
    receipt
  • 4709 Views
  • 1 replies
  • 0 likes

Wrong country / Card details

Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, not an LT one of 7EUR. Their support is useless - I'...

  • Newbie
  • Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, n...
  • OneByBoo
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Spotify plus Hulu subscription

PlanStudent PremiumCountryUSADeviceWindows hp laptop, RokuOperating SystemWindows My Question or IssueI signed up for the Student Premium Spotify account which comes with access to Hulu and Showtime. I previously activated the Hulu account and on my ...

  • Visitor
  • Plan Student Premium Country USA Device Windows hp laptop, Roku Operating System Windows   My Question or Issue I signed up for the Student Premium Spotify account which comes with acc...
  • Xenia
  • Moderator
  • 349 Views
  • 2 replies
  • 1 likes
  • 349 Views
  • 2 replies
  • 1 likes

Re: Money deducted from bank account but no premium access given

The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my money ...

  • Regular
  • The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is sho...
  • Luan
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar un plan premium

No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.

  • Casual Listener
  • No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.&nb...
  • Elena
  • Moderator
  • 458 Views
  • 3 replies
  • 0 likes
  • 458 Views
  • 3 replies
  • 0 likes

Solved!! Revolut card issue

PlanPremiumCountryRomaniaDeviceASUS Laptop & Samsung Galaxy S10Operating SystemWindows 10 Pro x64 & Android 10 My Question or IssueI have a physical Revolut card registered on my account. Today I tried to change it since I don't want to use it for on...

  • Regular
  • Plan Premium Country Romania Device ASUS Laptop & Samsung Galaxy S10 Operating System Windows 10 Pro x64 & Android 10   My Question or Issue I have a physical Revolut card regi...
  • AdrianGotca
  • Regular
  • 4873 Views
  • 9 replies
  • 0 likes
  • 4873 Views
  • 9 replies
  • 0 likes

Superuser Contribution Payment problems

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue helloi had a spotify account connected to my polish revolut card. Becouse of brexit verifica...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Xenia
  • Moderator
  • 1271 Views
  • 7 replies
  • 0 likes
  • 1271 Views
  • 7 replies
  • 0 likes

How can I use my 6 month Spotify trial without entering bank details?

PlanFreeCountryUKDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueI am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would like to use. Is there no way that I can just use the trial without entering an...

  • Casual Listener
  • Plan Free Country UK Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue I am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would l...
  • Emilia_8
  • Community Legend
  • 1032 Views
  • 5 replies
  • 0 likes
  • Premium
    Trial
  • 1032 Views
  • 5 replies
  • 0 likes

Superuser Contribution SPOTIFY DUO

What if I hire Spotify duo before my three-month free promotion ends.Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis.Because I'd like to hire him, but we're going to go through with the billing dates, that is,...

  • Visitor
  • What if I hire Spotify duo before my three-month free promotion ends. Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis. Because I'd like to hire him, but we'...
  • Mario
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement 3 mois gratuit

Bonjour, j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement aurelie

  • Visitor
  • Bonjour,  j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement  aurelie 
  • Xenia
  • Moderator
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution je ne suis pas en premium mais je suis debitee de 9.99 euros par mois

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagar con Débito Visa del Banco Hipotecario

Hola.Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix hace tiempo, y así vienen siendo sin inconvenientes. Co...

  • Visitor
  • Hola. Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix ha...
  • Ivan
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Gift Card

PlanFreeCountryCanada DeviceIphone6sOperating SystemIos My Question or IssueI cannot add a gift card to my account. I was on the free trial for premium and it didnt work. I changed to the free membership and still cant add the gift card. It doesnt ev...

  • Visitor
  • Plan Free Country Canada   Device Iphone6s Operating System Ios   My Question or Issue I cannot add a gift card to my account. I was on the free trial for premium and it didnt w...
  • 引きこもり
  • Roadie
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount did not re-apply after 3-month promotion

PlanPremium (student)CountryCanadaDeviceAllOperating SystemAll My Question or IssueI had a Premium account with student discount prior to signing up for a 3-month promotion (3 months for $9.99CAD). After the 3-month period was over, my account revert...

  • Newbie
  • Plan Premium (student) Country Canada Device All Operating System All   My Question or Issue I had a Premium account with student discount prior to signing up for a 3-month promotion (...
  • Mario
  • Spotify Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from my bank account but Spotify premium is not activated

This thing happened to me today. I subscribed to the student discount option and money was debited from my account(UPI) and my Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my mo...

  • Regular
  • This thing happened to me today. I subscribed to the student discount option and money was debited from my account(UPI) and my Spotify premium isn't activated....I checked my account status and it is...
  • Mario
  • Spotify Legend
  • 1219 Views
  • 1 replies
  • 0 likes
  • money deducted but student premium not activated
    student premium
  • 1219 Views
  • 1 replies
  • 0 likes

ININAL-SPOTIFY PAYMENT ISSUE

PlanFree/Premium (Supposed to be Premium Family)CountryTurkeyDevice3-4 different devicesMy Question or IssueI have paid for my monthly subscription. But spotify keeps warning me that I have not yet paid for it. I got in touch with Inınal through a ph...

  • Casual Listener
  • Plan Free/Premium (Supposed to be Premium Family) Country Turkey Device 3-4 different devices My Question or Issue I have paid for my monthly subscription. But spotify keeps warning me that I ...
  • OneByBoo
  • Roadie
  • 1729 Views
  • 3 replies
  • 0 likes
  • Issues
    Payment
  • 1729 Views
  • 3 replies
  • 0 likes