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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1418 Views
  • 19 replies
  • 1 likes
  • 1418 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47358 Views
  • 20 replies
  • 3 likes
  • 47358 Views
  • 20 replies
  • 3 likes

cancelled premium and joined my familys spotify, but went to free

PlanFamily Premium Device(Iphone x + Windows computer)Operating System(iOS 13, Windows 10) My Question or Issueended my premium plan and joined my family's plan. on the subscription site it says Premium family. but on both computer and phone i have f...

  • Newbie
  •   Plan Family Premium   Device (Iphone x + Windows computer) Operating System (iOS 13, Windows 10)   My Question or Issue ended my premium plan and joined my family's plan.&n...
  • Luan
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Sky Q subscription expired

Hi, I signed up for a free trial through my TV provider but the subscription has now expired and I am no longer with Sky. I'm unable to access my account and my account number is a combination of numbers and letters. I want to sign up to premium but ...

  • Visitor
  • Hi,   I signed up for a free trial through my TV provider but the subscription has now expired and I am no longer with Sky. I'm unable to access my account and my account number is a combinati...
  • AndrewRobs01
  • Composer
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

Paying by Paysafecard

PlanFreeCountryNorwayDevicePCOperating SystemWindows 10 My Question or IssueI want to pay for my Spotify Premium by Paysafecard. As I know, It`s available to pay with it in Norway, but I can`t see this option in list of payment methods. Am I doing (u...

  • Casual Listener
  • Plan Free Country Norway Device PC Operating System Windows 10   My Question or Issue I want to pay for my Spotify Premium by Paysafecard. As I know, It`s available to pay with it in N...
  • Taifin
  • Casual Listener
  • 1059 Views
  • 4 replies
  • 0 likes
  • 1059 Views
  • 4 replies
  • 0 likes

How do I pay for Premium with a credit card after my trial expired months ago

I've tried upgrading from a free account to premium and when I try to pay for this with my credit card I get a message that I've already had a trial period. I try to change this to make a one off payment for one month and cannot find an option to pay...

  • Visitor
  • I've tried upgrading from a free account to premium and when I try to pay for this with my credit card I get a message that I've already had a trial period. I try to change this to make a one off pay...
  • Loxer
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Unable to log into account to cancel subscription

PlanPremiumCountryUS My Question or IssueI have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription, I have lost all access to the previous email account. I no longer ...

  • Visitor
  • Plan Premium Country US   My Question or Issue I have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription...
  • Loxer
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

I've subscribed, but the Premium is gone

I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do thatPlanFree/PremiumCountryIndonesiaDeviceVivo Y55LOperating SystemAndroid 6.0 My Question or IssueMy Premi...

  • Visitor
  • I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do that Plan Free/Premium Country Indonesia Device Vi...
  • Loxer
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Problem with payment with card

Hi!I had a Spotify Duo. Yesterday i get information that problem appear problem with payment. I cant do payment with card (i tried with 3 other cards from 3 other Banks). I Contact with the bank, there is no problem from their side. What should i do ...

  • Visitor
  • Hi! I had a Spotify Duo. Yesterday i get information that problem appear problem with payment. I cant do payment with card (i tried with 3 other cards from 3 other Banks). I Contact with the bank, t...
  • GeraDMR
  • Visitor
  • 592 Views
  • 3 replies
  • 0 likes
  • 592 Views
  • 3 replies
  • 0 likes

Pagamento via Boleto

Realizei o pagamento do meu Premium via boleto e até agora não recebi por e-mail a confirmação de pagamento. O valor já foi debitado de minha conta e estou com o comprovante em mãos.

  • Visitor
  • Realizei o pagamento do meu Premium via boleto e até agora não recebi por e-mail a confirmação de pagamento. O valor já foi debitado de minha conta e estou com o comprovante em mãos.   
  • Bittencourt
  • Spotify Star
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Still locked out of some premium content even though i am a premium member

PlanPremiumCountryCanadaDeviceI attempted on Desktop (windows) and on my Samsung Galaxy s7 edge My Question or IssueI was adding music to my playlist and on several occasions I have come across playlist of music from artists or individual songs that ...

  • Visitor
  • Plan Premium Country Canada Device I attempted on Desktop (windows) and on my Samsung Galaxy s7 edge   My Question or Issue I was adding music to my playlist and on several occasions I h...
  • Loxer
  • Community Legend
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Spotify Family account problem !

PlanFamily until today !CountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI changed today my plan from a Premium to a Family one.I sent the invitation t...

  • Regular
  • Plan Family until today ! Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Loxer
  • Community Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

6 month trial, phone broke, new phone spotify won't continue subscription

PlanFree/PremiumCountryUSADevice(Samsung Galaxy S10+)Operating System(Android 9) My Question or IssueDownloaded and began 6 month Spotify trial on my Samsung S8+. Phone had to be replaced, but I had a backup made so I restored my settings to a new S1...

  • Newbie
  • Plan Free/Premium Country USA Device (Samsung Galaxy S10+) Operating System (Android 9)   My Question or Issue Downloaded and began 6 month Spotify trial on my Samsung S8+. Phone ...
  • AndrewRobs01
  • Composer
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! Keep charging me

Hello guys, I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged. Anyone have any idea what I can do?

  • Visitor
  • Hello guys,   I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged.   Anyone have any idea what I can do?
  • Emilia_8
  • Community Legend
  • 879 Views
  • 1 replies
  • 0 likes
  • 879 Views
  • 1 replies
  • 0 likes

Superuser Contribution Any plans for gift cards in India?

Hello there!Just out of curiosity... Are there any plans to introduce gift cards to the Indian market? And if so, is there any estimation as to when this will happen?Thanks!

  • Regular
  • Hello there! Just out of curiosity... Are there any plans to introduce gift cards to the Indian market? And if so, is there any estimation as to when this will happen? Thanks!
  • Peter
  • Spotify Legend
  • 7846 Views
  • 6 replies
  • 3 likes
  • Gift Card
    Gift Cards
    india
    Subscription
  • 7846 Views
  • 6 replies
  • 3 likes

Solved!!Superuser Contribution different credit card country

i live in the philippines and Ive been using spotify prem for a year via my mobile carrier. now im subscribing with my sisters credit card from uae. can I use it? or i should use a card from the philippines?

  • Casual Listener
  • i live in the philippines and Ive been using spotify prem for a year via my mobile carrier. now im subscribing with my sisters credit card from uae. can I use it? or i should use a card from the phil...
  • Katerina
  • Spotify Legend
  • 1701 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1701 Views
  • 4 replies
  • 0 likes

Superuser Contribution Country Change Wont Save

Hello, I've recently moved from the US to the UK. I've opened a bank account here, and followed the steps to change country from Spotify (subscriptions, change bank details, change country). But when I go back to check my account, it still says US, n...

  • Newbie
  • Hello, I've recently moved from the US to the UK. I've opened a bank account here, and followed the steps to change country from Spotify (subscriptions, change bank details, change country). But when...
  • Katerina
  • Spotify Legend
  • 1368 Views
  • 1 replies
  • 0 likes
  • save
    university
  • 1368 Views
  • 1 replies
  • 0 likes

Solved!! Subscription question

wiPlanPremiumCountryPortugal Operating System(Android Marshmallow) I have Spotify Premium with Student Discount and I renewed my discount today because it ends tomorrow. My question is: Will it change to Spotify Premium and i'll be charged 7 EUR whil...

  • Regular
  • wiPlan Premium Country Portugal   Operating System (Android Marshmallow)   I have Spotify Premium with Student Discount and I renewed my discount today because it ends tomorrow. &n...
  • Billy-J
  • Spotify Star
  • 1195 Views
  • 7 replies
  • 0 likes
  • 1195 Views
  • 7 replies
  • 0 likes

Spotify Family

PlanPremium FamilyCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI paid 169kr for my Premium family, 3 days later spotify tried to take 169 more, what is this? I am not paying that price for 3 days.

  • Casual Listener
  •   Plan Premium Family Country Norway Device Samsung Galaxy 9 Operating System Android    My Question or Issue I paid 169kr for my Premium family, 3 days later spotify tried ...
  • Billy-J
  • Spotify Star
  • 888 Views
  • 4 replies
  • 0 likes
  • 888 Views
  • 4 replies
  • 0 likes

Can i listen to unavailable songs by changing Payment details?

PlanPremiumCountry India DeviceNokia 7 PlusOperating SystemAndroid My Question or Issue:I am paid subscriber from India, If i change my payment option to UK can i listen to the songs availble in the UK?

  • Casual Listener
  • Plan Premium Country  India   Device Nokia 7 Plus Operating System Android   My Question or Issue: I am paid subscriber from India, If i change my payment option to UK can i...
  • Billy-J
  • Spotify Star
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

premium not showing

On June 26 2019 I signed up for 3 months of premium for 0.99 cents. This expires tomorrow and I want to cancel premium before I automatically get charged $9.99/month starting tomorrow (September 26 2019). I went on my account and it says that I am a ...

  • Casual Listener
  • On June 26 2019 I signed up for 3 months of premium for 0.99 cents. This expires tomorrow and I want to cancel premium before I automatically get charged $9.99/month starting tomorrow (September 26 2...
  • AndrewRobs01
  • Composer
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't reedem voucher

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes