Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72074 Views
  • 25 replies
  • 5 likes
  • 72074 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41874 Views
  • 19 replies
  • 2 likes
  • 41874 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29866 Views
  • 16 replies
  • 3 likes
  • 29866 Views
  • 16 replies
  • 3 likes

Solved!! Heard about the Google Home Mini, spotify redirected, full price and promo code 'already applied'

PlanFamily PremiumCountryAustraliaDeviceGalago ProOperating SystemMint 19, Firefox 66.0.2My Question or Issue I heard about the cool google home mini deal for Family Premium members. So I went to redeem it, ticked the box to tell Spotify I'm not a bo...

  • Music Fan
  • Plan Family Premium Country Australia Device Galago Pro Operating System Mint 19, Firefox 66.0.2 My Question or Issue   I heard about the cool google home mini deal for Family Premium ...
  • Luan
  • Spotify Star
  • 588 Views
  • 3 replies
  • 0 likes
  • 588 Views
  • 3 replies
  • 0 likes

Solved!! Offline Spotify Radio

Simply put, it would be a version of the radio function utilizing your saved songs. There are tons of people that use Spotify and have 5000+ songs downloaded but don't have the extra data to use radio when on the go (Us Canadian's and our silly cell ...

OL radio indactor ON.png OL radio indacator.png OL radio (SONG).png ol radio SELECT SONG.png
  • Regular
  • Simply put, it would be a version of the radio function utilizing your saved songs.  There are tons of people that use Spotify and have 5000+ songs downloaded but don't have the extra data to us...
  • ObeyYourElders
  • Regular
  • 1547 Views
  • 2 replies
  • 0 likes
  • 1547 Views
  • 2 replies
  • 0 likes

Solved!! Canada free google home mini

Hi, I am out of ideas about getting a free google home mini. I was sent a link to claim the device, but the link takes me to a page that "cannot be found." If you could advise on what the next steps are, I'd really appreciate it! Thank you.

  • Newbie
  • Hi, I am out of ideas about getting a free google home mini. I was sent a link to claim the device, but the link takes me to a page that "cannot be found." If you could advise on what the next steps ...
  • Luan
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! [TR]-[ENG] Premium Satın Alırken Hata

PlanFree/PremiumCountryTurkeyDeviceSamsung Galaxy S7 EdgeOperating SystemWindows 10 / MacOsX My Question or IssueTurkish : Merhabalar,28 Martta başlattığım premium üyeliğimde 28 nisanda kartımdan para çekememesiyle devam edemiyorum. Tekrar satın alma...

  • Casual Listener
  • Plan Free/Premium Country Turkey Device Samsung Galaxy S7 Edge Operating System Windows 10 / MacOsX   My Question or Issue Turkish :  Merhabalar, 28 Martta başlattığım premium ü...
  • Luan
  • Spotify Star
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Solved!! Unable to Connect Premium with Hulu

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI have been paying for a Premium subscription for a few months now. Recently, I have been receiving emails informing me that I now receive Hulu for free with my Premium. I am...

  • Newbie
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I have been paying for a Premium subscription for a few months now. Recently, I have been receivin...
  • Luan
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Having Trouble Registering for Google Home Mini (Canada) Won't Let Me Register

PlanPremiumCountryCanadaDevice Operating SystemWindows 10 Pro My Question or IssueI am having trouble accessing registration for a code for the Google Home Mini. I go to the page to redeem https://www.spotify.com/ca-en/googlehome/redeem/ and it tells...

  • Casual Listener
  • Plan Premium Country Canada Device   Operating System Windows 10 Pro   My Question or Issue I am having trouble accessing registration for a code for the Google Home Mini. I go to...
  • Billy-J
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Spotify/Hulu Bundle with 1 year .99 cent deal

I currently have the Hulu .99 cent per month deal. If I purchase spotify premium and merge my billing will my total still be .99 per month or will I lose the deal?

  • Newbie
  • I currently have the Hulu .99 cent per month deal. If I purchase spotify premium and merge my billing will my total still be .99 per month or will I lose the deal?
  • Ethan_Moore004
  • Composer
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Solved!! Charged when changed payment method

Spotify charged me R$10 when I updated the payment method to a new credit card. Usually they charge R$0 just to confirm the card but now this happened. Why? My plan is only due on 12/05 PlanPremium R$16,90CountryBrazilDeviceSamsung Expert NotebookOpe...

  • Newbie
  • Spotify charged me R$10 when I updated the payment method to a new credit card. Usually they charge R$0 just to confirm the card but now this happened. Why? My plan is only due on 12/05   Plan...
  • Bittencourt
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Not possible to enter this family plan

PlanPremiumCountryBrazil My Question or Issuemy mom was taken away from my family plan because both my and her email registered in spotify are not our main, so we missed the inbox. And now I'm trying to add her again, but when she accepts the invitat...

  • Newbie
  •   Plan Premium Country Brazil   My Question or Issue my mom was taken away from my family plan because both my and her email registered in spotify are not our main, so we missed the ...
  • Bittencourt
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

DOUBLE CHARGED

PlanPremiumCountryMALAYSIADeviceOPPO F1SOperating SystemAndroid My Question or Issueyou've been charging me double evEry month since last year. i quit 3 months ago and you still charging me.. twice every month!! What on earth is wrong with u??!!!! i ...

  • Casual Listener
  • Plan Premium Country MALAYSIA Device OPPO F1S Operating System Android   My Question or Issue you've been charging me double evEry month since last year. i quit 3 months ago and you st...
  • Robert_W
  • Community Legend
  • 126 Views
  • 3 replies
  • 0 likes
  • 126 Views
  • 3 replies
  • 0 likes

Solved!! charged double in two different credit cards

PlanFree/PremiumCountrypanama/colombiaDeviceiPhone xOperating System(iOS 10 My Question or Issuehi, I cancelled my premiun account and realised I was being charged in two different credit cards, when I cancelled one of the monthly charges stop but no...

  • Newbie
  •   Plan Free/Premium Country panama/colombia Device iPhone x Operating System (iOS 10   My Question or Issue hi, I cancelled my premiun account and realised I was being charged in...
  • Jose_M
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

One email, two subscriptions?

Is it possible to have two subscriptions attached to the same email? I got a new card and didn't put it in the system so my subscription ran out. When I updated the card it charged me 9.99 (using the same email/password) instead of my student rate 4....

  • Newbie
  • Is it possible to have two subscriptions attached to the same email?   I got a new card and didn't put it in the system so my subscription ran out. When I updated the card it charged me 9.99 (...
  • Jose_M
  • Spotify Star
  • 107 Views
  • 2 replies
  • 0 likes
  • 107 Views
  • 2 replies
  • 0 likes

Change promo order

PlanPremiumCountry DeviceSamsung Galaxy S7 Edge, Macbook Pro late 2013Operating SystemAndroid Oreo, Macintosh My Question or IssueIn my haste to secure a google home mini, I selected the Chalk version of the Google Home Mini and google is advising it...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S7 Edge, Macbook Pro late 2013 Operating System Android Oreo, Macintosh   My Question or Issue In my haste to secure a google hom...
  • mdkath
  • Casual Listener
  • 150 Views
  • 2 replies
  • 0 likes
  • 150 Views
  • 2 replies
  • 0 likes

Charged twice per month

PlanPremiumCountryDenmarkDevice Samsung Galaxy so plusOperating SystemAndroid My Question or IssueHello, today I was charged twice for my subscription, it never happened before and I would like to ask you if you can take look at it ?

  • Newbie
  • Plan Premium Country Denmark Device  Samsung Galaxy so plus Operating System Android   My Question or Issue Hello, today I was charged twice for my subscription, it never happened...
  • Bittencourt
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] Monthly Premium subscription error

Plan Free/Premium Country India Device (iPhone SE 32GB) Operating System (iOS 12) My Question or Issue FROM THE FIRST DAY OF SPOTIFY RELEASED IN INDIA I'M NOT ABLE TO SUBSCRIBE FOR MONTHLY PREMIUM SERVICE. EVERYTIME I TRY FOR PAYMENT SPOTIFY DECLINE ...

  • Casual Listener
  • Plan Free/Premium Country India Device (iPhone SE 32GB) Operating System (iOS 12)   My Question or Issue FROM THE FIRST DAY OF SPOTIFY RELEASED IN INDIA I'M NOT ABLE TO SUBSC...
  • Peter
  • Spotify Legend
  • 4325 Views
  • 10 replies
  • 2 likes
  • india
  • 4325 Views
  • 10 replies
  • 2 likes

Daily Mixes

Until the last few days, the Daily Mixes I had were endless like it should be, but since Monday, my Daily Mixes are limited to 50 songs and when I finish listening to them, the songs aren't being replaced.

  • Casual Listener
  • Until the last few days, the Daily Mixes I had were endless like it should be, but since Monday, my Daily Mixes are limited to 50 songs and when I finish listening to them, the songs aren't being rep...
  • yonikal56
  • Casual Listener
  • 318 Views
  • 2 replies
  • 2 likes
  • 318 Views
  • 2 replies
  • 2 likes

Cancel subscription

hello everyonei first used spotify through facebook but now i have deleted my facebook account and i’m not able to cancel my subscriptioncan someone please help to solve this issuethanks

  • Visitor
  • hello everyone i first used spotify through facebook but now i have deleted my facebook account and i’m not able to cancel my subscription can someone please help to solve this issue thanks  
  • Billy-J
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

GOOGLE MINI + SPOTIFY

PlanPremiumCountryCANADA DeviceMACBOOK PROOperating SystemiOS 10, My Question or Issue I have a premium individual account - Yet I cant get the Google mini ? What am I doing wrong to get this? My friend was able to secure one.

  • Casual Listener
  •   Plan Premium Country CANADA   Device MACBOOK PRO Operating System iOS 10,   My Question or Issue   I have a premium individual account - Yet I cant get the Google m...
  • Billy-J
  • Spotify Star
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

Solved!! ¿Cuándo volverá el pago por PSE a Colombia?

Hola, hace un año se podía realizar el pago mediante PSE en Colombia, este es un método muy usado que permitía a muchos usuarios pagar, sin embargo lo quitaron y no ha vuelto, creo que sería una muy buena idea volver a implementarlo ya que aumentaría...

  • Casual Listener
  • Hola, hace un año se podía realizar el pago mediante PSE en Colombia, este es un método muy usado que permitía a muchos usuarios pagar, sin embargo lo quitaron y no ha vuelto, creo que sería una muy ...
  • Luan
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • Colombia
    PSE
    Suscripción
    Suscription
  • 609 Views
  • 1 replies
  • 0 likes

Solved!! Charged for premium on free trial

Hi, Suscribi a spotify family con 30 dias de prueba gratis y ha sido cobrado!!Pueden orientarme que debo hacer ?Gracias !!

  • Newbie
  • Hi, Suscribi a spotify family con 30 dias de prueba gratis y ha sido cobrado!! Pueden orientarme que debo hacer ? Gracias !!  
  • Luan
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes