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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

73212 Views

19 replies

98 likes

  • 73212 Views
  • 19 replies
  • 98 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

136419 Views

69 replies

10 likes

Premium for Family
  • 136419 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

77908 Views

89 replies

4 likes

  • 77908 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31fuvr2kiz3akot3sgca

Visitor

263268 Views

157 replies

13 likes

  • 263268 Views
  • 157 replies
  • 13 likes

Superuser Contribution Проблема с приобретением подписки

Хочу приобрести подписку. Локализацию показывает Украина но на данный момент я проживаю в РФ. При оплате картой Яндекс денег выдает ошибку. Что делать? PlanПремиум дуоCountryРоссия. Прошу заменить в профиле.DeviceXiaomi a1Operating SystemAndroid My Q...

Newbie

Хочу приобрести подписку. Локализацию показывает Украина но на данный момент я проживаю в РФ. При оплате картой Яндекс денег выдает ошибку. Что делать?  Plan Премиум дуо Country Россия. Прош...

Alex

Spotify Legend

5943 Views

7 replies

1 likes

  • 5943 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Mobile Payment Error [Something went wrong]

PlanPremium (Student)CountryIndonesiaDeviceASUS K43SJOperating SystemWindows 10 My Question or IssueI have Student Discount verified by SheerID , and im about to upgrade my spotify to premium with student discount and use mobile payment monthly for 1...

Newbie

Plan Premium (Student) Country Indonesia Device ASUS K43SJ Operating System Windows 10   My Question or Issue I have Student Discount verified by SheerID , and im about to upgrade my s...

Alex

Spotify Legend

5327 Views

13 replies

0 likes

  • 5327 Views
  • 13 replies
  • 0 likes

Superuser Contribution Subscribing to Premium in a different country.

PlanFreeCountrySerbia My Question or IssueHere's the thing. I live in a country where Spotify has only this year become officially supported and I absolutely refuse to set my country to this one. I've been using a VPN to listen to the US catalogue. A...

Visitor

Plan Free Country Serbia   My Question or Issue Here's the thing. I live in a country where Spotify has only this year become officially supported and I absolutely refuse to set my country...

MafeG

Spotify Legend

4772 Views

1 replies

0 likes

  • 4772 Views
  • 1 replies
  • 0 likes

Superuser Contribution Early Billing

PlanPremiumCountryNigeriaDeviceitel a56 My Question or Issuemy premium plan would typically bill on the 2nd, but last month there was no money on the card so it did not. on the 23rd of the month when there was finally money in it i changed the plan t...

Casual Listener

Plan Premium Country Nigeria Device itel a56   My Question or Issue my premium plan would typically bill on the 2nd, but last month there was no money on the card so it did not. on the ...

Jeremy

Spotify Legend

529 Views

3 replies

0 likes

  • 529 Views
  • 3 replies
  • 0 likes

ads in Podcasts with premium

PlanPremiumCountryAustria My Question or Issue Hello, I'm a premium member for some time now and I've noticed that all of a sudden I get ads in between podasts (or at the beginnung/ending of an episode).Now I mostly listen to american podcasts and th...

Casual Listener

Plan Premium Country Austria   My Question or Issue   Hello, I'm a premium member for some time now and I've noticed that all of a sudden I get ads in between podasts (or at the begi...

eeple29

Regular

994 Views

3 replies

0 likes

  • 994 Views
  • 3 replies
  • 0 likes

Why I am seeing fullpage banners being a paid customer?

PlanPremiumCountryMaltaDeviceRedmi k20 ProOperating SystemAndroid My Question or IssueWhy, even being a paid customer, each and every time I open the app, I receive a fullpage banner with some random ads? I pay for premium because of the ads, and now...

Newbie

Plan Premium Country Malta Device Redmi k20 Pro Operating System Android   My Question or Issue Why, even being a paid customer, each and every time I open the app, I receive a fullpag...

Billy-J

Spotify Star

853 Views

1 replies

0 likes

banner
fullpage
Premium
  • 853 Views
  • 1 replies
  • 0 likes

[Android][Partnership] Tiktok offer 4 month

It's been 3 days i'm trying to get the code from the tiktok offer for the 4 month subscription but i can't find it, please help me. - No it isn't on the page - No it isn't in the link of the page

Visitor

It's been 3 days i'm trying to get the code from the tiktok offer for the 4 month subscription but i can't find it, please help me.   - No it isn't on the page  - No it isn't in the ...

Billy-J

Spotify Star

730 Views

1 replies

0 likes

Android
Partnership
  • 730 Views
  • 1 replies
  • 0 likes

Solved!! Do remaining months adds up in yearly subscription?

PlanPremiumCountrySingapore My Question or IssueApparently I still have ~3 months left on my yearly individual subscription. So will the remaining months adds up if I renew the same subscription now? Will it be 3+12= 15 months if I renew?

Casual Listener

Plan Premium Country Singapore   My Question or Issue Apparently I still have ~3 months left on my yearly individual subscription. So will the remaining months adds up if I renew the same ...

Billy-J

Spotify Star

1096 Views

3 replies

0 likes

  • 1096 Views
  • 3 replies
  • 0 likes

Premium and Change of country

Hey! I hope you are safe and doing well. I had a quick question regarding the change in location. I am from India but will soon be travelling to the US for my further studies. Will my premium One-year plan continue uninterrupted? Secondly, will I be ...

Casual Listener

Hey! I hope you are safe and doing well. I had a quick question regarding the change in location. I am from India but will soon be travelling to the US for my further studies. Will my premium One-yea...

Billy-J

Spotify Star

807 Views

5 replies

0 likes

App & Features
  • 807 Views
  • 5 replies
  • 0 likes

Superuser Contribution Does subscription end immediately after 30 days?

i took premium family on 2nd july. Today is 2nd August but cant pay today for some reason will be able to pay after 1/2 days. Will my subscription end? and if so can the people who were in my family rejoin me again?

Newbie

i took premium family on 2nd july. Today is 2nd August but cant pay today for some reason will be able to pay after 1/2 days. Will my subscription end? and if so can the people who were in my family ...

Jeremy

Spotify Legend

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded from Individual Plan to Duo Plan | Not Reflecting

PlanIt was Premium, but should have Duo CountryIndia DeviceBrowserOperating SystemWindows My Question or IssueI just saw an option to upgrade to a duo plan and basically opted for it for a 6 month period (It did not let me upgrade to a one year plan)...

Casual Listener

Plan It was Premium, but should have Duo  Country India   Device Browser Operating System Windows   My Question or Issue I just saw an option to upgrade to a duo plan and ba...

Eni

Moderator

1719 Views

5 replies

0 likes

Issues
Subscriptions
  • 1719 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium code won’t activate.

So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premium code does not seem to be valid” I have switched t...

Casual Listener

So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premiu...

MafeG

Spotify Legend

1055 Views

3 replies

0 likes

  • 1055 Views
  • 3 replies
  • 0 likes

Solved!! If I switch from Premium to Duo, am I stuck with it for 12 months?

I am considering switching from Premium to Duo to so my husband can have his own account. However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo for 12 months? There's mention in the terms that you can o...

Regular

I am considering switching from Premium to Duo to so my husband can have his own account.  However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo f...

Fruitcake76

Regular

2668 Views

2 replies

0 likes

Duo
Subscriptions
Switching plans
  • 2668 Views
  • 2 replies
  • 0 likes

Cant pay for premium

PlanPremiumCountryDenmarkDevicePcOperating SystemWindows My Question or IssueThis comes up after I try to pay for normal premium. The text not highlighted means "May be temporarily down, or permanently moved to a new URL." Does anyone know how I can ...

Casual Listener

  Plan Premium Country Denmark Device Pc Operating System Windows   My Question or Issue This comes up after I try to pay for normal premium. The text not highlighted means "May ...

N1ght_fury

Casual Listener

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Solved!! Invalid Plan expirydate

I have paid for 9 months as part of a promotional campaign. However I get only six months validity!

Casual Listener

I have paid for 9 months as part of a promotional campaign. However I get only six months validity!  

Maxim

Spotify Star

928 Views

3 replies

0 likes

  • 928 Views
  • 3 replies
  • 0 likes

Superuser Contribution accidentally cancelled subscription

how to reinstate my duo account. invite just sent today. I had accepted then cancelled my individual account. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

Newbie

how to reinstate my duo account.  invite just sent today.  I had accepted then cancelled my individual account.     Plan Free/Premium Country   Device (iPhone 8, Samsu...

Alex

Spotify Legend

687 Views

1 replies

0 likes

  • 687 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox code not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a 6 month xbox code for spotify. Ive tried to redeem it on a brand new account but it k...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a...

Eni

Moderator

1385 Views

8 replies

0 likes

  • 1385 Views
  • 8 replies
  • 0 likes

Solved!! Not getting access to Premium Fetaures

PlanPremiumCountryIndiaDeviceOnePlus 9 Pro, Desktop PCOperating SystemAndroid, Windows 10 My Question or IssueI bought two Plans, foremost The Premium Mini plan that runs for a week, just to give it a whirl. However, realising that the plan don't sup...

Newbie

  Plan Premium Country India Device OnePlus 9 Pro, Desktop PC Operating System Android, Windows 10   My Question or Issue I bought two Plans, foremost The Premium Mini plan that ...

Billy-J

Spotify Star

897 Views

1 replies

0 likes

  • 897 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

PlanFree/PremiumCountryArgentinaDeviceiphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEl día 19/7 quise realizar el pago de una suscripción por un año con mi tarjeta de debito. Rellene todos los datos de la tarjeta...

Visitor

Plan Free/Premium Country Argentina Device iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue El día 19/7 quise realizar el pago de una suscr...

Mihail

Spotify Legend

913 Views

1 replies

0 likes

problema con el pago tarjeta
  • 913 Views
  • 1 replies
  • 0 likes