Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
Janecore_0414
Newbie
143354 Views
99 replies
12 likes

143354 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16729 Views
27 replies
4 likes

16729 Views
27 replies
4 likes

[iOS] After buying Spotify Duo all of my playlists and liked artists disappeared

So I had spotify premium and recently switched to Premium Duo and I used the same email and all of my likes artists and playlists have disappeared. Any way this can be solved or do I have to start from scratch all over again?

Charleseheath
Visitor
So I had spotify premium and recently switched to Premium Duo and I used the same email and all of my likes artists and playlists have disappeared. Any way this can be solved or do I have to start fr...
2020-11-13 1:51:54 PM
2020-11-14 8:35:39 AM
Billy-J
Spotify Star
339 Views
1 replies
0 likes
iOS

339 Views
1 replies
0 likes

Gift card trap

Hi - I had 6 x 1 month Spotify cards for last Christmas and Birthday.Problem is they expire within 12 months (didn't realise until recently - I hate when companies do this - I can only seeing this being fair if the cost of Spotify was rapidly increas...

sipart
Visitor
Hi - I had 6 x 1 month Spotify cards for last Christmas and Birthday. Problem is they expire within 12 months (didn't realise until recently - I hate when companies do this - I can only seeing this ...
2020-11-13 7:36:52 PM
2020-11-14 8:26:57 AM
Maxim
Spotify Star
393 Views
1 replies
0 likes

393 Views
1 replies
0 likes

Superuser Contribution Cobro doble recibo de Abril 2020 (2 monedas)

Estimados, El día de 25/04 me realizaron doble cobro por mi recibo de Abril, uno en dolares y el otro en mi moneda nacional Soles. Como puedo solicitar la devolución de mi dinero. Adjunto imagen de la plataforma bancaria. [snip - Moderator edit] Grac...

Xavier47
Visitor
Estimados, El día de 25/04 me realizaron doble cobro por mi recibo de Abril, uno en dolares y el otro en mi moneda nacional Soles. Como puedo solicitar la devolución de mi dinero. Adjunto ...
2020-04-29 7:23:30 PM
2020-11-13 10:22:17 AM
Mihail
Spotify Legend
750 Views
5 replies
0 likes

750 Views
5 replies
0 likes

Premium account deactivated

Hi, I've had a Premium account for years, without any problem. This morning it seems to have suddenly been changed to Free. Why? What can I do? I've logged in and out, checked with Facebook etc. I've always used the same email adress and this is my o...

cyjack
Visitor
Hi, I've had a Premium account for years, without any problem. This morning it seems to have suddenly been changed to Free. Why? What can I do? I've logged in and out, checked with Facebook et...
2020-11-12 4:23:30 PM
2020-11-13 9:24:12 AM
Billy-J
Spotify Star
484 Views
1 replies
0 likes

484 Views
1 replies
0 likes

Moving to family plan but want to keep Duo playlist

PlanPremiumCountryRussiaDevicetwo laptopsOperating SystemWindows 10 My Question or IssueHi all! My wife and I are now on Duo plan and our Duo playlist is just gorgeous. Another family member is moving to our house this month and I promised him an acc...

serge_crimson
Casual Listener
Plan Premium Country Russia Device two laptops Operating System Windows 10 My Question or Issue Hi all! My wife and I are now on Duo plan and our Duo playlist is just gorgeous. Anoth...
2020-11-13 2:46:48 AM
2020-11-13 9:11:50 AM
Billy-J
Spotify Star
366 Views
1 replies
0 likes

366 Views
1 replies
0 likes

Solved!!Superuser Contribution No Monthly Subscription

PlanPremium Monthly Subscription Country Poland DevicePCOperating SystemAndroid 10 Windows 10 No Monthly Subscription Option via My PaySafeCard.Yes. There is such a thread, but you haven't done anything with it for a month.Since 2014 I have been buyi...

Bully37
Casual Listener
Plan Premium Monthly Subscription Country Poland Device PC Operating System Android 10 Windows 10 No Monthly Subscription Option via My PaySafeCard...
2020-11-11 5:48:41 PM
2020-11-12 3:48:38 PM
Mario
Spotify Legend
520 Views
1 replies
0 likes
Subscriptions

520 Views
1 replies
0 likes

Superuser Contribution Canceled family subscription and 12 month error

PlanPremium CountryRU DeviceiPhone Operating SystemWindows 10 My Question or IssueI family subscription owner (father). And rearranged Spotify family. Closed my family subscription and say to my wife create family subscription on her account. My son ...

Wilfred_Gane
Visitor
Plan Premium Country RU Device iPhone Operating System Windows 10 My Question or Issue I family subscription owner (father). And rearranged Spotify fami...
2020-11-11 11:49:47 AM
2020-11-12 3:45:14 PM
Mario
Spotify Legend
451 Views
1 replies
0 likes
Subscription

451 Views
1 replies
0 likes

Superuser Contribution Spotify Premium

Hello i try to upgrade to spotify Premium . But i have problem when i try to pay it says : Your payment method and country don't match. In my account it says : Bulgaria When i try to pay with Bulgaria as country it gives me 2 options Debit Card/Paypa...

pwnbyvayne
Visitor
Hello i try to upgrade to spotify Premium . But i have problem when i try to pay it says : Your payment method and country don't match. In my account it says : Bulgaria When i tr...
2020-11-09 5:10:49 PM
2020-11-11 1:42:25 PM
Ver
Spotify Legend
1259 Views
1 replies
0 likes

1259 Views
1 replies
0 likes

Superuser Contribution Kart değişikliği yaptim ve öğrenciliğimi yeniledim 2 hesaptan para cekilmis.

Aşağıdaki bilgilerin hiçbiri gerekli değildir. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay olacaktır.PlanÜcretsiz / PremiumÜlke cihaz(iPhone 8, Samsung Galaxy 9, Macbook Pro 2016 sonu)İşletim sistemi(iOS 10, Android Ore...

Leylairemanil
Visitor
Aşağıdaki bilgilerin hiçbiri gerekli değildir. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay olacaktır. Plan Ücretsiz / Premium Ülke cihaz (iPhone 8, Samsun...
2020-11-09 9:36:50 AM
2020-11-11 11:35:33 AM
Elena
Moderator
362 Views
1 replies
0 likes

362 Views
1 replies
0 likes

Superuser Contribution Charged overprice

Hi, i got overprice since 2 month ago, im in vietnam so the price for premium is 59,000đ but when charge is 70,000đ. Please check it for me PlanPremiumCountryVietnamDevice(iPhone 6s Plus, Windows)Operating System(iOS 10, Windows 10) My Question or Is...

vanh1190
Newbie
Hi, i got overprice since 2 month ago, im in vietnam so the price for premium is 59,000đ but when charge is 70,000đ. Please check it for me Plan Premium Country Vietnam Device (iPhone 6s ...
2020-11-07 6:17:32 AM
2020-11-09 4:11:25 PM
Alex
Spotify Legend
479 Views
1 replies
0 likes

479 Views
1 replies
0 likes

Spotify duo = 2 sessions ?!

Why doesn't the duo subscription allow two simultaneous sessions regardless of the account?This restriction only creates problems when using a third party system to listen to the music (sonos, Amazon, Google, ...). Like many others when my wife launc...

Wattokp
Music Fan
Why doesn't the duo subscription allow two simultaneous sessions regardless of the account? This restriction only creates problems when using a third party system to listen to the music (sonos, Amaz...
2020-08-24 12:48:44 PM
2020-11-09 11:36:53 AM
pgruetter
Casual Listener
2086 Views
5 replies
0 likes
Duo

2086 Views
5 replies
0 likes

Superuser Contribution Why I can't paid by paysafecard?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

konrad2345
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-11-04 8:34:48 AM
2020-11-09 10:51:17 AM
Ivan
Spotify Legend
737 Views
2 replies
1 likes
Payment

737 Views
2 replies
1 likes

6 month samsung trial does not appear.

Device:Samsung galaxy note 10 plus Plan: 6 month spotify premium The 6 month plan does not appear when opening the premium tab after logging in, i tried Uninstalling and reinstalling, and I tried logging out restarting my phone and logging back in no...

Abraham32
Visitor
Device:Samsung galaxy note 10 plus Plan: 6 month spotify premium The 6 month plan does not appear when opening the premium tab after logging in, i tried Uninstalling and reinsta...
2020-07-07 11:38:24 PM
2020-11-08 9:00:32 PM
Billy-J
Spotify Star
482 Views
1 replies
0 likes

482 Views
1 replies
0 likes

single payment

I have always paid with spotify with a one-time payment. Now I don't have this option, what happened?

Kaptur09
Visitor
I have always paid with spotify with a one-time payment. Now I don't have this option, what happened?
2020-11-05 4:27:50 PM
2020-11-08 1:23:40 PM
EthanS1
Community Legend
1230 Views
1 replies
1 likes
Social & Random

1230 Views
1 replies
1 likes

Superuser Contribution Redeem a gift card: how to select the download option?

I just redeemed a gift card. On it, it says I can use it for 1 month Spotify Premium OR 2 months Spotify Unlimited OR 10 numbers Spotify Download. I would like to download some numbers, however, it seems as if I have been given the 1 month Premium su...

AUitje
Casual Listener
I just redeemed a gift card. On it, it says I can use it for 1 month Spotify Premium OR 2 months Spotify Unlimited OR 10 numbers Spotify Download. I would like to download some numbers, howe...
2020-11-03 2:40:53 PM
2020-11-08 12:36:05 PM
Alex
Spotify Legend
858 Views
5 replies
0 likes

858 Views
5 replies
0 likes

Solved!! Free account with premium features

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueGood afternoon. I already have two weeks since the premium account ended and now free functions work like a premium account. Is there something wrong with my account?

Kerbus
Regular
Plan Free Country Russia Device PC Operating System Windows 10 My Question or Issue Good afternoon. I already have two weeks since the premium account ended and now free functions wo...
2020-11-04 1:12:57 PM
2020-11-07 5:27:14 PM
Billy-J
Spotify Star
1979 Views
9 replies
1 likes
Subscriptions

1979 Views
9 replies
1 likes

Solved!!Superuser Contribution Does spotify offer premium as an annual plan? If so, how to I sign-up?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

GSTRENGTH20
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-11-02 4:52:11 PM
2020-11-07 2:01:10 PM
Jeremy
Spotify Legend
1275 Views
3 replies
1 likes

1275 Views
3 replies
1 likes

Premium não funciona + Cobrança de R$10,00

Fui dar o upgrade na minha conta pois já não tenho direito ao Free, me foi cobrado R$10,00 no cartão de crédito e meu Premium não funciona!Pô, isso não é certo não!Eu aqui querendo ouvir música e não posso pular faixa! Alguém pra solucionar, por favo...

Fotometria
Casual Listener
Fui dar o upgrade na minha conta pois já não tenho direito ao Free, me foi cobrado R$10,00 no cartão de crédito e meu Premium não funciona! Pô, isso não é certo não! Eu aqui querendo ouvir música e...
2020-11-02 11:21:21 AM
2020-11-05 3:41:34 PM
Bittencourt
Spotify Star
382 Views
3 replies
0 likes

382 Views
3 replies
0 likes

Titual de la cuenta

Hola, tengo mi cuenta de Spotify y por alguna razón cuando entro con mis datos no aparezco como titular de la cuenta. Alguien me puede ayudar? La cuenta fue creada desde el inicio con mis datos.

itzel131179
Visitor
Hola, tengo mi cuenta de Spotify y por alguna razón cuando entro con mis datos no aparezco como titular de la cuenta. Alguien me puede ayudar? La cuenta fue creada desde el inicio con m...
2020-08-25 9:18:22 PM
2020-11-05 9:36:27 AM
Jose_M
Spotify Star
324 Views
1 replies
0 likes

324 Views
1 replies
0 likes

Removed from Premium without check

FAMILY PREMIUM ITALY I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, as well as the holder of the plan, could not confirm/ change the address on the d...

JoeSita
Casual Listener
FAMILY PREMIUM ITALY I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, a...
2020-11-03 7:08:24 PM
2020-11-05 9:33:09 AM
Jose_M
Spotify Star
347 Views
1 replies
0 likes

347 Views
1 replies
0 likes

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