Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 84252 Views
- 50 replies
- 4 likes
- 84252 Views
- 50 replies
- 4 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 10426 Views
- 24 replies
- 2 likes
- 10426 Views
- 24 replies
- 2 likes
Superuser Contribution This card doesn’t allow monthly billing If your card has been charged, we’ll reverse the transaction
PlanFreeCountryIndiaOperating SystemWindows 10 My Question or IssueI opted for the 119.00 INR/Month Premium plan, but it showed that my credit card can't be used for recurring payments whereas I use that card for almost all of my recurring payments. ...
- Plan Free Country India Operating System Windows 10 My Question or Issue I opted for the 119.00 INR/Month Premium plan, but it showed that my credit card can't be used for recurring pa...
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- Spotify Legend
- 544 Views
- 1 replies
- 0 likes
- 544 Views
- 1 replies
- 0 likes
Superuser Contribution Account set to free, But i have Premium Family for 2 years
I have had a premium account for more then 2 years. I was charged on 28th of May for my Monthly fee Today my account turned into a free acount without my doing. The account is not associated with a facebook or anyother platform. I have followed instr...
- I have had a premium account for more then 2 years. I was charged on 28th of May for my Monthly fee Today my account turned into a free acount without my doing. The account is not associated...
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- Casual Listener
- 405 Views
- 2 replies
- 0 likes
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AccountPremiumSubscription
- 405 Views
- 2 replies
- 0 likes
"3 months free" false advertising
PlanFreeCountryFinland DevicePCOperating SystemWindows 10 My Question or IssueI keep getting ads for "3 months free premium". When I click on it, it brings me to https://www.spotify.com/premium/ and doesn't give me 3 free months of premium when I try...
- Plan Free Country Finland Device PC Operating System Windows 10 My Question or Issue I keep getting ads for "3 months free premium". When I click on it, it brings me to ...
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- Newbie
- 747 Views
- 3 replies
- 0 likes
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Other
- 747 Views
- 3 replies
- 0 likes
Superuser Contribution Payment
PlanPremiumCountryTURKEYDeviceiPhone 10Operating SystemiOSMy Question or IssueHello, my name is Berin. As far as I know I have one account, but when I check my payments from my bank, since march 2020, spotify takes twice of the actual monthly payment...
- Plan Premium Country TURKEY Device iPhone 10 Operating System iOS My Question or Issue Hello, my name is Berin. As far as I know I have one account, but when I check my payments from my bank...
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- Spotify Legend
- 344 Views
- 1 replies
- 0 likes
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Account
- 344 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Does a higher plan override a lower plan, assuming same credentials were used? Thanks.
I'm still on free trial. But the thing is I subscribed to premium individual first then to premium family. I used the same email account. I was expecting to have 2 subscriptions and so I planned on cancelling the individual plan. When I viewed my rec...
- I'm still on free trial. But the thing is I subscribed to premium individual first then to premium family. I used the same email account. I was expecting to have 2 subscriptions and so I planned on c...
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- Casual Listener
- 520 Views
- 2 replies
- 0 likes
- 520 Views
- 2 replies
- 0 likes
Superuser Contribution [Mobile]Cant purchase premium
My Question or IssueHello i have problem with purchase I want to buy the premium with the 3 months free trial but it ends today and it does not allow me two purchase. Im using my credit card as well
- My Question or Issue Hello i have problem with purchase I want to buy the premium with the 3 months free trial but it ends today and it does not allow me two purchase. Im using my cre...
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- Moderator
- 272 Views
- 1 replies
- 0 likes
- 272 Views
- 1 replies
- 0 likes
Solved!! Cancelling a 3 month spotify "trial" which cost 9.99
PlanPremiumCountryUnited StatesDeviceiPhone Operating SystemiOS 12 My Question or IssueSo usually I cancel my spotify premium after purchasing because I dont like recurring billing, I was offered a 3 month premium period for the usual 9.99 price, whi...
- Plan Premium Country United States Device iPhone Operating System iOS 12 My Question or Issue So usually I cancel my spotify premium after purchasing because I dont like recurr...
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- Casual Listener
- 1026 Views
- 3 replies
- 2 likes
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3 month premiumPremiumSubscription
- 1026 Views
- 3 replies
- 2 likes
Superuser Contribution Problem with subscription
Hello, today I paid for a subscription and I had a problem.I bought a regular subscription for 6.99 euros, and in place of this I was given a family subscription for 10.99 euros, which I do not need.I changed the subscription to the one I need, but w...
- Hello, today I paid for a subscription and I had a problem. I bought a regular subscription for 6.99 euros, and in place of this I was given a family subscription for 10.99 euros, which I do not nee...
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- Moderator
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Solved!! Payment says Something Went Wrong
PlanPremium (subscribing for it)CountryUSDevice(iPad 10.5 in Pro)Operating System(iOS 13.5.1) My Question or IssueI have tried multiple cards and went through all the troubleshooting and the payment still says something went wrong. I have used these ...
- Plan Premium (subscribing for it) Country US Device (iPad 10.5 in Pro) Operating System (iOS 13.5.1) My Question or Issue I have tried multiple cards and went through all the trouble...
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- Casual Listener
- 593 Views
- 4 replies
- 0 likes
- 593 Views
- 4 replies
- 0 likes
Change payment card name
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNeed to change the payment card details for my family subscription which has now expired beca...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Need to...
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- Community Legend
- 1067 Views
- 1 replies
- 0 likes
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AccountSubscription
- 1067 Views
- 1 replies
- 0 likes
Solved!! redeeming gift card
hello i want to ask i have premium subscription expiring like 3 months from nowsnd i got 12 months subscriptionso if i redeem it is the 3 months will be added to my 12 months subscriptionso it will be 15 months or it will count 12 months subscription...
- hello i want to ask i have premium subscription expiring like 3 months from now snd i got 12 months subscription so if i redeem it is the 3 months will be added to my 12 mont...
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- Spotify Star
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
Chase offer 6mo free, 5% discount for a while after for Premium. Is there a way to do family ?
PlanChase offer for PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there a way to utilize the offer towards a family premium sub? Even if we pay d...
- Plan Chase offer for Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
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- Spotify Star
- 262 Views
- 1 replies
- 0 likes
- 262 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Indian UPI payment charged but no Premium
PlanFreeCountryIndiaDeviceiPhone Operating SystemiOS My Question or Issue Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, which I authorised and was successfully. I was charged thru my bank account...To my surpri...
- Plan Free Country India Device iPhone Operating System iOS My Question or Issue Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, wh...
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- Visitor
- 2052 Views
- 4 replies
- 1 likes
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indiaPaymentPremiumUPI
- 2052 Views
- 4 replies
- 1 likes
Superuser Contribution Family Premium (US) to Premium (India) - Unable to Update Location and Subscribe
PlanFamily PremiumCountryUS to India I was the plan manager for my Family Sub in the US. I shifted to India and wanted to activate Premium here locally. My family plan is active till the 5th of July I tried 2 things -1) Cancelling the family and shif...
- Plan Family Premium Country US to India I was the plan manager for my Family Sub in the US. I shifted to India and wanted to activate Premium here locally. My family plan is active till t...
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- Casual Listener
- 789 Views
- 4 replies
- 0 likes
- 789 Views
- 4 replies
- 0 likes
Solved!! What happen if I cancel Premium from phone company
PlanPremium Family (through phone company)Country Iceland Device(iPhone 6s)Operating System(iOS 10) My Question or Issue I wonder what happens with my Premium Family account if I cancel the subscription with my telecom company? I have the Premium Fam...
- Plan Premium Family (through phone company) Country Iceland Device (iPhone 6s) Operating System (iOS 10) My Question or Issue I wonder what happens with my Premium Fam...
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- Spotify Star
- 628 Views
- 3 replies
- 0 likes
- 628 Views
- 3 replies
- 0 likes
Superuser Contribution Trying Spotify free trial of 3 mnths ,but while submitting my details it says payment failed.No Rea
PlanFree/PremiumCountry India Device(Realme C3)Operating System(Android Oreo) My Question or IssueCouldn't get free trial due to unknown error in payment details.
- Plan Free/Premium Country India Device (Realme C3) Operating System (Android Oreo) My Question or Issue Couldn't get free trial due to unknown error in payment det...
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- Moderator
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Superuser Contribution Unable to see my payments for premium
PlanPremiumCountrySweden My Question or IssueI am unable to see my payments. I need to print out a receipt for my payments.The "Receipts" menu option on the left has dissapeared.
- Plan Premium Country Sweden My Question or Issue I am unable to see my payments. I need to print out a receipt for my payments. The "Receipts" menu option on the ...
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- Moderator
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes
Random Music Play?
I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora) like if I picked lets say Korn and then it'll play like a NiN or Slipknot (even if i havent picked slipknot/NiN?
- I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora) like if I picked lets say Korn and then it'll play like a NiN or Slipknot ...
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- Community Legend
- 1026 Views
- 3 replies
- 0 likes
- 1026 Views
- 3 replies
- 0 likes
Re: Cancelling a 3 month spotify "trial" which cost 9.99
Buenos días tengo exactamente el mismo problema, doy la opción de cancelar suscripción ya que se supone que tengo 3 meses gratis pero yo tengo cobrado 9,99 euros cuando se supone que tengo 3 meses gratis, si cancelo pone que la sub termina hoy día 30
- Buenos días tengo exactamente el mismo problema, doy la opción de cancelar suscripción ya que se supone que tengo 3 meses gratis pero yo tengo cobrado 9,99 euros cuando se supone que tengo 3 meses gr...
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- Spotify Star
- 381 Views
- 1 replies
- 0 likes
- 381 Views
- 1 replies
- 0 likes
Cancelling premium and going to free dates don't match up.
How come in the terms and conditions section labeled payments and cancellations it states when you cancel a paid subscription, it will change the day after the subscription period ends? In my case that would be 7/13/2020. However, when I go to cancel...
- How come in the terms and conditions section labeled payments and cancellations it states when you cancel a paid subscription, it will change the day after the subscription period ends? In my case th...
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- Spotify Star
- 381 Views
- 1 replies
- 0 likes
- 381 Views
- 1 replies
- 0 likes