Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 111556 Views
- 71 replies
- 9 likes
- 111556 Views
- 71 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 13584 Views
- 27 replies
- 2 likes
- 13584 Views
- 27 replies
- 2 likes
Payment Cancellation
I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably subscription of my colleague, but im not sure. Is it possible t...
- I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably subscri...
-
-
- Community Legend
- 437 Views
- 1 replies
- 0 likes
-
cancellationPayment
- 437 Views
- 1 replies
- 0 likes
it says im not eligible for premium?
I'm trying to go into a premium plan after having a free trial period but its saying im not eligible. I have searched for answers and tried going into incognito mode and it still won't let me.
- I'm trying to go into a premium plan after having a free trial period but its saying im not eligible. I have searched for answers and tried going into incognito mode and it still won't let me. ...
-
-
- Spotify Star
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Re: Free Google Nest Mini with Premium
Sure. I am logged in, however the very top navigation still displays 'Premium'. I click on it to see the plans, then click individual (which is what I bought). Then i see the below... Maybe its caching?
- Sure. I am logged in, however the very top navigation still displays 'Premium'. I click on it to see the plans, then click individual (which is what I bought). Then i see the below... Maybe ...
-
-
- Spotify Star
- 369 Views
- 3 replies
- 0 likes
- 369 Views
- 3 replies
- 0 likes
Changing family subscription
Hi bit of an unusual one. I’m a long term invited member of a family plan, with siblings. I’ve since got married and would like to leave the original family plan and start up a new family plan - for my new family. But I don’t want to lose all the sav...
- Hi bit of an unusual one. I’m a long term invited member of a family plan, with siblings. I’ve since got married and would like to leave the original family plan and start up a new family plan ...
-
-
- Spotify Star
- 556 Views
- 1 replies
- 0 likes
-
Family plan issues
- 556 Views
- 1 replies
- 0 likes
No Nest for long term family subscription?
Hi, I'm a long term subscriber of Spotify premium which I pay for with a debit card each month though it seems I'm not eligible for a free nest? whats stopping me from downgrading then upgrading and getting benefits? pretty poor loyalty rewards....
- Hi, I'm a long term subscriber of Spotify premium which I pay for with a debit card each month though it seems I'm not eligible for a free nest? whats stopping me from downgrading then upgradin...
-
-
- Spotify Star
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Student discount
PlanPremiumCountryFranceDevice(iPhone 6sOperating System(iOS 10 My Question or IssueHello, My Spotify has just been renewed as premium even though I had student premium for 2 years. I tried to change plan and had extreme difficulty getting the univer...
- Plan Premium Country France Device (iPhone 6s Operating System (iOS 10 My Question or Issue Hello, My Spotify has just been renewed as premium even though I had student premiu...
-
-
- Songwriter
- 226 Views
- 1 replies
- 0 likes
- 226 Views
- 1 replies
- 0 likes
Im already a premium but apparently not eligible for google nest mini
I dont pay for my subscription through a partner or a gift cardPlanFree/PremiumCountry uk Device(iPhone xrOperating System(iOS 13 My Question or Issue
- I dont pay for my subscription through a partner or a gift card Plan Free/Premium Country uk Device (iPhone xr Operating System (iOS 13 My Question or Issue
-
-
- Spotify Star
- 245 Views
- 1 replies
- 0 likes
- 245 Views
- 1 replies
- 0 likes
Family Account Holder - Where to get Google Nest Mini code?
PlanCountryFamilyUK My Question or IssueI've been a Spotify account holder for many years now and so based on everything I've read so far, I should be eligible for the Google Nest Mini. When I go to the page, https://www.spotify.com/uk/premium/#PLANS...
- Plan Country Family UK My Question or Issue I've been a Spotify account holder for many years now and so based on everything I've read so far, I should be eligible for the Goog...
-
-
- Spotify Star
- 409 Views
- 1 replies
- 0 likes
- 409 Views
- 1 replies
- 0 likes
PayPal giftcard
PlanFree/PremiumCountryUKDeviceiPhone 11Operating SystemiOS 13 My Question or IssueI have a gift card for spotify, but it isn't being shown in my PayPal account. If I just pick pay for premium with PayPal, will it use my giftcard?
- Plan Free/Premium Country UK Device iPhone 11 Operating System iOS 13 My Question or Issue I have a gift card for spotify, but it isn't being shown in my PayPal account. If I just pi...
-
-
- Community Legend
- 2044 Views
- 1 replies
- 0 likes
- 2044 Views
- 1 replies
- 0 likes
Do I qualify for Google Nest
My Premium account is activated through Currys 6 month free subscription code. Do I qualify to redeem a Google Nest Mini speaker?
- My Premium account is activated through Currys 6 month free subscription code. Do I qualify to redeem a Google Nest Mini speaker?
-
-
- Community Legend
- 342 Views
- 1 replies
- 0 likes
- 342 Views
- 1 replies
- 0 likes
Not eligible for a google nest mini
I’ve just signed up for a (£9.99) premium account and now it says I’m not eligible for a google nest mini why is that
- I’ve just signed up for a (£9.99) premium account and now it says I’m not eligible for a google nest mini why is that
-
-
- Spotify Star
- 421 Views
- 2 replies
- 0 likes
- 421 Views
- 2 replies
- 0 likes
Just signed to the premium but saying i cannot redeem
We're sorry but you're not able to redeem at this moment.I paid via paypal, the £10 is deducted and went through. It is my first time using Spotify premium also. And am not eligible as per below Who’s not eligible?You’re not eligible if you:Use a non...
- We're sorry but you're not able to redeem at this moment. I paid via paypal, the £10 is deducted and went through. It is my first time using Spotify premium also. And am not eligible as per be...
-
-
- Spotify Star
- 478 Views
- 4 replies
- 0 likes
- 478 Views
- 4 replies
- 0 likes
Hola buenas noches me están cobrando la cuenta Premium y no me funciona
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHola buenas noches quería saber porque me están cobrando la cuenta dé Spotify Premium y no la...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hola bu...
-
-
- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Ending Premium Student Trial
PlanPremium for StudentsCountryCanadaDevice(Google Pixel 3A)Operating System(Android 10) My Question or IssueHello!I am trying to cancel my free trial early in order for me to be eligible for the Google Nest Mini. Does anyone know how to opt out of t...
- Plan Premium for Students Country Canada Device (Google Pixel 3A) Operating System (Android 10) My Question or Issue Hello! I am trying to cancel my free trial early in order ...
-
-
- Spotify Star
- 224 Views
- 1 replies
- 0 likes
- 224 Views
- 1 replies
- 0 likes
Can't Seem to Cancel Spotify Premium Subscription
PlanPremiumCountryUSA Device(Samsung Galaxy A10e) Operating System(Android) My Question or IssueToday I just subscribed to the Spotify Premium (Individual) plan, and now I am trying to cancel my subscription. I thought about the price and weather I c...
- Plan Premium Country USA Device (Samsung Galaxy A10e) Operating System (Android) My Question or Issue Today I just subscribed to the Spotify Premium (Indivi...
-
-
- Spotify Star
- 364 Views
- 1 replies
- 0 likes
- 364 Views
- 1 replies
- 0 likes
I got a spotify premium "welcome back" email after I disabled it
So, 29th August I cancelled my spotify premium and yesterday I got email from Spotify with welcome message "Welcome back to premium". I just don't know if this is just a bot or someone got into my account or somehow got my credit card number. My acco...
- So, 29th August I cancelled my spotify premium and yesterday I got email from Spotify with welcome message "Welcome back to premium". I just don't know if this is just a bot or someone got into my ac...
-
-
- Spotify Star
- 2966 Views
- 1 replies
- 0 likes
-
Premiumpremium problem
- 2966 Views
- 1 replies
- 0 likes
duo premium with headspace
PlanPremiumCountryukDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I would like to upgrade to the duo but i also have headspace and im paying full price. do you do...
- Plan Premium Country uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
-
-
- Spotify Star
- 864 Views
- 1 replies
- 0 likes
- 864 Views
- 1 replies
- 0 likes
Solved!! Duo Subscription for my sister
Hello I was hoping to get my sister and myself a Duo paid plan, but we don't live together. Can I still get one? I've read so many different opinions on this online, just thought I'd check here before buying it. Country: INDIA.Any help would be appre...
- Hello 😃 I was hoping to get my sister and myself a Duo paid plan, but we don't live together. Can I still get one? I've read so many different opinions on this online, just thought I'd check here b...
-
-
- Spotify Star
- 1022 Views
- 1 replies
- 0 likes
- 1022 Views
- 1 replies
- 0 likes
Solved!! Google Nest Mini Offer
PlanPremiumCountryUKDeviceiPhone 7Operating SystemiOS 13 I have been a Spotify premium subscriber since circa 2013. In the last 2 months I have moved my billing into my Sky Tv subscription. I believe this renders me ineligible for the Google Nest off...
- Plan Premium Country UK Device iPhone 7 Operating System iOS 13 I have been a Spotify premium subscriber since circa 2013. In the last 2 months I have moved my billing into my Sky Tv ...
-
-
- Community Legend
- 650 Views
- 1 replies
- 0 likes
- 650 Views
- 1 replies
- 0 likes
Solved!! I just signed up for Premium. When do I get my Nest?
PlanPremiumCountryCanadaDeviceiPhone 11, HP ENVY X360 15Operating SystemiOS 14 Beta, Windows 10, My Question or IssueI've been using free Spotify, but when I heard about the Nest Mini offer, I decided to sign up for Premium. I haven't received any in...
- Plan Premium Country Canada Device iPhone 11, HP ENVY X360 15 Operating System iOS 14 Beta, Windows 10, My Question or Issue I've been using free Spotify, but when I heard about the ...
-
-
- Visitor
- 609 Views
- 4 replies
- 0 likes
- 609 Views
- 4 replies
- 0 likes