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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128570 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56565 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231428 Views
144 replies
13 likes
PlanPremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 10 My Question or IssueMinha assinatura expirou e os dados do cartão estavam desatualizados para renovar a assinatura, alterei os dados e fiz a c...
Plan Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10 My Question or Issue Minha assinatura expirou e os dados do cartão ...
Spotify Star
992 Views
2 replies
0 likes
Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1) My Question or Issue Hello Spotify Support team! I have tried all the steps in the guide, investigated similar issues in the Community, and yet I c...
Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1) My Question or Issue Hello Spotify Support team! I have tried a...
Spotify Legend
2385 Views
3 replies
0 likes
I cancelled premium and i want my refund for the payment from earlier today
I cancelled premium and i want my refund for the payment from earlier today
Spotify Legend
1198 Views
3 replies
0 likes
PlanStudentCountryAustria My Question or IssueI would like to get a Student Plan for my daughter as a gift.What ist he best practice to do so?Thanks for any adviceThomas
Plan Student Country Austria My Question or Issue I would like to get a Student Plan for my daughter as a gift. What ist he best practice to do so? Thanks for any advice Thomas
Spotify Star
612 Views
1 replies
0 likes
Hi,I signed up to Premium DUO in the hope to add my partner, who lives in a different country. But I found out quite soon that this wasn't possible. I want to give him Sportify Premium as a gift, so how can I best do this? Is there another subscripti...
Hi, I signed up to Premium DUO in the hope to add my partner, who lives in a different country. But I found out quite soon that this wasn't possible. I want to give him Sportify Premium as a gift, s...
Spotify Star
785 Views
2 replies
0 likes
Plan Premium Country Device Samsung Galaxy S20 My Question or Issue I am using Spotify Premium for years paying 19.90 NIS a month and suddenly Spotify is asking for my credit card again but I only have an option to pay 25.90 NIS for Dou account which...
Plan Premium Country Device Samsung Galaxy S20 My Question or Issue I am using Spotify Premium for years paying 19.90 NIS a month and suddenly Spotify is asking for my cre...
Spotify Star
697 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceMacbook Air mid 2017Operating SystemMacOS 10.15.7 My Question or Issue Being a long-time Spotify user and podcast lover, I find the lack of podcasts in Russia illogical and unfair. Russian users for unnamed reasons have ...
Plan Premium Country Russia Device Macbook Air mid 2017 Operating System MacOS 10.15.7 My Question or Issue Being a long-time Spotify user and podcast lover, I find the lack ...
Not applicable
1073 Views
1 replies
7 likes
Plan Trial PremiumCountry Canada My Question or IssueI'm new to Spotify and have never used it before. After creating the account I was trying to subscribe to 3 month Trial Premium and got "It looks like you’ve taken a trial before, which means you a...
Plan Trial Premium Country Canada My Question or Issue I'm new to Spotify and have never used it before. After creating the account I was trying to subscribe to 3 month Trial Premium and g...
Casual Listener
724 Views
2 replies
0 likes
Hi Community, I would like to find out the following. I have purchased Family Premium for a year from Country A but soon I need to move to Country B. Will I be able to use what I paid for until the subscription due next year?Will the accounts that re...
Hi Community, I would like to find out the following. I have purchased Family Premium for a year from Country A but soon I need to move to Country B. Will I be able to use...
Casual Listener
1028 Views
4 replies
0 likes
I have a premium account. Is there a way for me to create a playlist by creating a different username? Context: People (followers on social media) have been asking me for playlists & I'd love to do it but I don't wanna use my name.
I have a premium account. Is there a way for me to create a playlist by creating a different username? Context: People (followers on social media) have been asking me for playlists &...
Spotify Star
377 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceWindows 10 My Question or IssueHello. My card expired. I have got a new one. So.. I can't update my payment information. I got this message "Something went wrong. Try again or contact support." I was talking with my Bank...
Plan Premium Country Russia Device Windows 10 My Question or Issue Hello. My card expired. I have got a new one. So.. I can't update my payment information. I got this message ...
Roadie
615 Views
1 replies
0 likes
PlanPremium (ends on 29/06/21)CountryIndiaDeviceOnePlus 7Operating SystemAndroid 10 My Question or IssueWhat if I recharge or, purchase another premium subscription worth ₹999 for a year before my current ongoing premium expires?My current premium wi...
Plan Premium (ends on 29/06/21) Country India Device OnePlus 7 Operating System Android 10 My Question or Issue What if I recharge or, purchase another premium subscription worth ₹99...
Spotify Legend
916 Views
1 replies
0 likes
Hi, I have address issues using Duo. Both users live in Poland. Initially I used a British credit card and it registered my address as UK. This didn’t work. I changed the card credit card on the home account to a Polish one with anPolish address, but...
Hi, I have address issues using Duo. Both users live in Poland. Initially I used a British credit card and it registered my address as UK. This didn’t work. I changed the card credit card on the...
Spotify Star
651 Views
1 replies
0 likes
PlanPremium (Just expired)CountryBoliviaDevice(Windows PC)Operating System(Windows 10. Browser: Firefox, Chrome) My Question or IssueI used to have a yearly premium plan which has now recently expired and I am trying to purchase the Individual (yearl...
Plan Premium (Just expired) Country Bolivia Device (Windows PC) Operating System (Windows 10. Browser: Firefox, Chrome) My Question or Issue I used to have a yearly premium plan whic...
Regular
515 Views
2 replies
0 likes
I have been getting ads at the beginning of a podcast. The app will play the intro song of the podcast, then stop and play 3 ads, then resume the show. I can skip the ads, but that's beside the point. I pay for them to not be there in the first place...
I have been getting ads at the beginning of a podcast. The app will play the intro song of the podcast, then stop and play 3 ads, then resume the show. I can skip the ads, but that's beside the point...
Moderator
1368 Views
7 replies
8 likes
PlanPremiumCountryBrazilDeviceMotorola One VisionOperating SystemAndroid 10SPOTIFY VERSION8.5.89.206 My Question or IssueHey team, firstly thanks for the listen space and the opportunity of hear your users.I'm alpha tester and since version 8.5.84.28...
Plan Premium Country Brazil Device Motorola One Vision Operating System Android 10 SPOTIFY VERSION 8.5.89.206 My Question or Issue Hey team, firstly thanks for the listen space and...
Roadie
375 Views
1 replies
0 likes
This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up. I was trying to promote my account to a premium account in my Spotify app - both from my iPhone and my iPad. Th...
This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up. I was trying to promote my account to a premium ...
Spotify Star
596 Views
1 replies
0 likes
when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
Spotify Star
1936 Views
3 replies
0 likes
PlanFreeCountryPortugalDeviceiPhone X Operating SystemWindows 10My Question or Issue Already verified my student plan and everything got accepted but because the student plan comes with 1 month trial and i already used the trial he doesnt let me buy ...
Plan Free Country Portugal Device iPhone X Operating System Windows 10 My Question or Issue Already verified my student plan and everything got accepted but because the...
Spotify Legend
402 Views
1 replies
0 likes
Greetings from sunny Florida, USA. I currently pay $9.99 monthly for Spotify Premium + Hulu with commercials. I want to see if I can pay this annually instead, and if there is a discount for doing so? How can I do this?
Greetings from sunny Florida, USA. I currently pay $9.99 monthly for Spotify Premium + Hulu with commercials. I want to see if I can pay this annually instead, and if there is a discoun...
Spotify Star
788 Views
1 replies
0 likes
