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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192748 Views

123 replies

12 likes

  • 192748 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21988 Views

28 replies

4 likes

  • 21988 Views
  • 28 replies
  • 4 likes

Card Subscription

PlanFree/PremiumCountryPhilippines I recently cancelled my premium subscription that I paid using credit card in hopes of subscribing to a duo plan but when I'm about to pay already, credit card payment is not available.

Regular

Plan Free/Premium Country Philippines   I recently cancelled my premium subscription that I paid using credit card in hopes of subscribing to a duo plan but when I'm about to pay already, c...

OneByBoo

Roadie

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

[Android][Other] Payment Method

Can you please add bank transfer?

Newbie

Can you please add bank transfer?

OneByBoo

Roadie

394 Views

1 replies

0 likes

Android
Other
  • 394 Views
  • 1 replies
  • 0 likes

Cannot add credit card details in the payment option of my account

Plan - FreeCountry - IndiaDevice - Xiaomi Mi A3Operating System - Android 11 My Question or Issue -I am having problem in adding my credit card details to my Spotify account. In the website, the instructions read as follows"Under Your plan, click UPD...

Visitor

Plan - Free Country - India Device - Xiaomi Mi A3 Operating System - Android 11   My Question or Issue - I am having problem in adding my credit card details to my...

OneByBoo

Roadie

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice in a month

I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this error?Thanks.

Casual Listener

     I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this err...

CarlosE

Spotify Legend

996 Views

3 replies

0 likes

  • 996 Views
  • 3 replies
  • 0 likes

Subscription plans no longer available

PlanPremiumCountryIndiaMy Question or IssueI dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yesterday, but checking it today it isnt there anymore

Casual Listener

Plan Premium Country India My Question or Issue I dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yest...

Billy-J

Spotify Star

689 Views

5 replies

0 likes

  • 689 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Premium has stopped working, and has changed back to free.

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn March 21st, I all of a sudden lost access to my Spotify Premium Duo Plan. I've tried log...

Visitor

Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On March 2...

Luke

Spotify Star

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have Spotify Premium with Hulu Basic, but Hulu does not give me access to any content

PlanSpotify Premium w Hulu Basic PlanCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueHulu basically acts as if I have no plan, even though I check Spotify's account page and it says I have Spotify Premium + Hulu Basic. If I...

Casual Listener

Plan Spotify Premium w Hulu Basic Plan Country United States Device PC Operating System Windows 10   My Question or Issue Hulu basically acts as if I have no plan, even though I check ...

Jeremy

Spotify Legend

571 Views

2 replies

0 likes

  • 571 Views
  • 2 replies
  • 0 likes

Solved!! Premium does not start

PlanFree/PremiumArgentina DeviceSamsun S6 edgrOperating SystemAndroid 7 My Question or IssueHi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the web, but the payment ocurred anyways, and i still does not have premium I will at...

Casual Listener

Plan Free/Premium Argentina   Device Samsun S6 edgr Operating System Android 7   My Question or Issue Hi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the ...

ManuG994

Casual Listener

971 Views

2 replies

0 likes

  • 971 Views
  • 2 replies
  • 0 likes

Solved!! Premium got cancelled even after redeeming giftcard

PlanFree, at the momentCountryIndonesiaDeviceASUS Zenfone Max Pro M2Operating SystemAndroid Pie My Question or IssueI redeemed a one month giftcard on March 25th 2021 with order number 1481945785851108-1-1. It was fine for a while but when I checked ...

Casual Listener

Plan Free, at the moment Country Indonesia Device ASUS Zenfone Max Pro M2 Operating System Android Pie   My Question or Issue I redeemed a one month giftcard on March 25th 2021 with or...

Billy-J

Spotify Star

813 Views

3 replies

0 likes

Subscription
  • 813 Views
  • 3 replies
  • 0 likes

Redeem gift cards pin error

I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't. PlanFree/PremiumCountry South Africa Device(Sony Xperia Operating SystemAndroid My Question or IssueWhat can I do....

Visitor

I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't.  Plan Free/Premium Country South Africa    ...

AdamDamon

Spotify Star

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Why am I getting ads as a Premium user?

PlanPremium CountryUK DeviceGoogle Pixel 2, Laptop (Using Open.Spotify) My Question or IssueI've been paying for Premium for years, but suddenly I'm getting ads playing during my playlists and Discover Weekly playlists? I've looked online and some ha...

Newbie

  Plan Premium   Country UK   Device Google Pixel 2, Laptop (Using Open.Spotify)   My Question or Issue I've been paying for Premium for years, but suddenly I'm getting...

Billy-J

Spotify Star

1409 Views

1 replies

2 likes

  • 1409 Views
  • 1 replies
  • 2 likes

Superuser Contribution Log out after 30 days

Question or IssueI’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem right that just because I have no connection I shouldn't be ...

Casual Listener

Question or Issue I’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem ri...

CarlosE

Spotify Legend

712 Views

1 replies

0 likes

  • 712 Views
  • 1 replies
  • 0 likes

Making payments, but I keep getting asked to upgrade.

several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've paid for the month with the new card, i'm asked to ...

Casual Listener

several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've ...

Billy-J

Spotify Star

601 Views

3 replies

0 likes

  • 601 Views
  • 3 replies
  • 0 likes

.

.

Casual Listener

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Billy-J

Spotify Star

538 Views

1 replies

0 likes

fees
Payment
Premium
  • 538 Views
  • 1 replies
  • 0 likes

[Other] Switched to Premium Duo by accident, no option to switch back to Premium

I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.

Regular

I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.

Billy-J

Spotify Star

1181 Views

5 replies

0 likes

Other
  • 1181 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro con cuenta FREE

Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP: 22 Mar 2021ADYENMX*SPOTIFY RSM$ 115

Visitor

Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP:  22 Mar 2021 ADYENMX*SPOTIFY RSM $ 115

Jeremy

Spotify Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to cancel my premium subscriptions ? I can't find " Change plan" under plan section

PlanPremiumCountryIndia Device(Samsung Galaxy S10 plus, Macbook Pro 2019)Operating System(iOS 10, MacOs) My Question or Issue

Visitor

  Plan Premium Country India   Device (Samsung Galaxy S10 plus, Macbook Pro 2019) Operating System (iOS 10, MacOs)   My Question or Issue  

Jeremy

Spotify Legend

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Buy Premium?? Help

I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Google Chrome on laptop) as well as Incognito mode. It k...

Newbie

I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Googl...

Jeremy

Spotify Legend

758 Views

1 replies

0 likes

  • 758 Views
  • 1 replies
  • 0 likes

Code doesn't work

PlanPremium DuoCountrySwitzerland DeviceVivo Nex SOperating SystemAndroid My Question or IssueI bought two codes at Aldi Suisse for 13 Chf each. For the continuing the premium duo account for another two month. I wanted to enable the codes on the web...

Newbie

Plan Premium Duo Country Switzerland  Device Vivo Nex S Operating System Android    My Question or Issue I bought two codes at Aldi Suisse for 13 Chf each.  For the con...

Billy-J

Spotify Star

841 Views

1 replies

0 likes

  • 841 Views
  • 1 replies
  • 0 likes

[Android][Social] Volgende afschrift

Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt afgeschreven, is dat dan gewoon weer 31 maart of is...

Casual Listener

Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt ...

Billy-J

Spotify Star

1071 Views

3 replies

0 likes

Android
Social
  • 1071 Views
  • 3 replies
  • 0 likes