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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5939 Views
  • 23 replies
  • 2 likes
  • 5939 Views
  • 23 replies
  • 2 likes

Superuser Contribution South Africa: Family Plan

Is the Family plan available in South Africa yet? None of the links seem to be working. 404 errors on all of them.If not, then I will have to move my account to a service that offers it.

  • Visitor
  • Is the Family plan available in South Africa yet? None of the links seem to be working. 404 errors on all of them. If not, then I will have to move my account to a service that offers it.
  • Ivan
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paiement refusé

Bonjour, Depuis plusieurs jours, mon prélèvement mensuel ne passe pas. J'ai beau renseigner mes coordonnées bancaires, cela ne marche toujours pas alors que ma carte est bien active et mon compte est solvable...

  • Visitor
  • Bonjour,    Depuis plusieurs jours, mon prélèvement mensuel ne passe pas. J'ai beau renseigner mes coordonnées bancaires, cela ne marche toujours pas alors que ma carte est bien active et...
  • Ivan
  • Spotify Legend
  • 1298 Views
  • 1 replies
  • 0 likes
  • 1298 Views
  • 1 replies
  • 0 likes

Superuser Contribution I subscribed to prepaid premium but my account still not updated.

PlanFree to be upgraded to prepaid premiumCountryIndiaDeviceOnePlus 7Operating SystemAndroid My Question or Issue I paid for 6 months prepaid but account has not been updated

  • Visitor
  •   Plan Free to be upgraded to prepaid premium Country India Device OnePlus 7 Operating System Android   My Question or Issue   I paid for 6 months prepaid but account has n...
  • Ivan
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 1 likes
  • Prepaid premium
  • 435 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change country with account that has been subscribed?

my account has been subscribed one year ( I bought the gift ), And now I move to Singapore to work, Can I change to country to singapore?

  • Newbie
  • my account has been subscribed one year ( I bought the gift ), And now I move to Singapore to work, Can I change to country to singapore?
  • Mario
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ik kan mijn cadeaubon niet verzilveren

PlanPremiumCountryBelgiëDevicePCOperating SystemWindows 10 My Question or IssueIk kan mijn cadeaubon niet verzilveren. Deze is volgens het kassaticket geactiveerd. Ik heb zowel de code op het kassaticket als op de bon getest, andere webbrowsers getes...

  • Visitor
  •   Plan Premium Country België Device PC Operating System Windows 10   My Question or Issue Ik kan mijn cadeaubon niet verzilveren. Deze is volgens het kassaticket geactiveerd. Ik...
  • Ivan
  • Spotify Legend
  • 2427 Views
  • 1 replies
  • 0 likes
  • 2427 Views
  • 1 replies
  • 0 likes

account problemen

Ik kreeg een melding dat mijn broer zijn spotify premium- family had stopgezet en kreeg dus de melding om premium te nemen. Nu wist ik helemaal niet dat ik gekoppeld was aan zijn account want ik betaal al maanden (jaren) 9.99 euro ...??? Ik wil graag...

  • Newbie
  • Ik kreeg een melding dat mijn broer zijn spotify premium- family had stopgezet en kreeg dus de melding om premium te nemen.  Nu wist ik helemaal niet dat ik gekoppeld was aan zijn account want ...
  • Luan
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Falha de pagamento no débito

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar.PlanoPremiumPaísBrasilDispositivo(Samsung Galaxy S7 Hedge, Notebook Dell)Sistema operacional( Android, Windows 10) Minha pergunt...

  • Visitor
  • Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar. Plano Premium País Brasil Dispositivo (Samsung Galaxy S7 Hedge, Notebo...
  • Luan
  • Spotify Star
  • 701 Views
  • 5 replies
  • 1 likes
  • 701 Views
  • 5 replies
  • 1 likes

Solved!! Paid twice for student subscription but still on free version

PlanStudent PremiumCountryIndiaDevice(iPhone XR)Operating System(iOS 13) My Question or IssueI just paid twice for the student subscription. Amount has been deducted from my bank account and still i haven’t got the premium account for the same.

  • Visitor
  •   Plan Student Premium Country India Device (iPhone XR) Operating System (iOS 13)   My Question or Issue I just paid twice for the student subscription. Amount has been deducted ...
  • Emilia_8
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! Going to upgrade to family premium, will existing users lose playlists?

PlanFree TO PremiumCountry My Question or IssueHello, So I have daughter who uses free Spotify on her phone. I'm guessing her playlists and favourites are connected to her login details (email address/password). I would like to buy the family premium...

  • Casual Listener
  • Plan Free TO Premium Country   My Question or Issue Hello,   So I have daughter who uses free Spotify on her phone. I'm guessing her playlists and favourites are connected to her log...
  • Bikerchris
  • Casual Listener
  • 1001 Views
  • 4 replies
  • 0 likes
  • 1001 Views
  • 4 replies
  • 0 likes

Payment for student discount successfully deducted from my card but my account is still not premium

PlanStudent PremiumCountryIndiaDeviceiMacOperating SystemmacOs 10.15.3 My Question or Issue: I applied for student account on Spotify. I was verified successfully. When I was on payment page, I entered my card detail and clicked on pay. I also entere...

  • Casual Listener
  • Plan Student Premium Country India Device iMac Operating System macOs 10.15.3   My Question or Issue:   I applied for student account on Spotify. I was verified successfully. Whe...
  • Emilia_8
  • Community Legend
  • 597 Views
  • 5 replies
  • 0 likes
  • 597 Views
  • 5 replies
  • 0 likes

Superuser Contribution Getting Charged after cancelling the Free Trial

Hi Spotify. I am really frustrated and disappointed with your service. I canceled a subscription over a year ago and I thought am not getting charged after I unsubscribe. but I am surprised one day I check my bank account history and saw that I am st...

  • Visitor
  • Hi Spotify.   I am really frustrated and disappointed with your service. I canceled a subscription over a year ago and I thought am not getting charged after I unsubscribe. but I am ...
  • Mario
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Money deducted from bank account but no premium access given

Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo My Question or Issue While buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the...

  • Visitor
  • Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo   My Question or Issue While buying one year standard (not a student) access using UPI I got ...
  • Xenia
  • Moderator
  • 17586 Views
  • 14 replies
  • 18 likes
  • Payment failure
    refund now
    Subscription
    UPI
  • 17586 Views
  • 14 replies
  • 18 likes

Superuser Contribution My gift card contained no redeem numbers. What do I do? Thanks.

Today I purchased a $10 gift card to keep my Spotify subscription active. When I was peeling off the gray outer paper, I could tell something was wrong. After the gray paper was completely off, I saw no numbers to redeem the card. I scratched the car...

  • Regular
  • Today I purchased a $10 gift card to keep my Spotify subscription active. When I was peeling off the gray outer paper, I could tell something was wrong.    After the gray paper was comple...
  • tidegirl70
  • Regular
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Cobro Doble en la cuenta Entel (Chile)

PlanPremium CountryChile Issue Hola,Tengo vinculada mi cuenta de Spotify con su socio Entel (Chile), para realizar el pago del plan premium. El problema es que se ha realizado un cobro duplicado de la suscripción este mes. Me he comunicado con el rec...

  • Casual Listener
  • Plan Premium   Country Chile   Issue   Hola, Tengo vinculada mi cuenta de Spotify con su socio Entel (Chile), para realizar el pago del plan premium. El problema es que s...
  • osornios
  • Spotify Star
  • 710 Views
  • 3 replies
  • 0 likes
  • 710 Views
  • 3 replies
  • 0 likes

No puedo realizar mi pago

Mi tarjeta es de débito Visa, anteriormente se realizaba el cobro automático, esta vez no se pudo realizar he intentado todo los protocolos marcados por Spotify y no funcionan.

  • Newbie
  •   Mi tarjeta es de débito Visa, anteriormente se realizaba el cobro automático, esta vez no se pudo realizar he intentado todo los protocolos marcados por Spotify y no funcionan.
  • osornios
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Unable to update credit card details

Plan- Premium (Student)Country- Canada My Question or IssueI'm trying to update my credit card details as my card had expired. When I try to update details, it fails with "Something went wrong. Try again, or get help." The credit card number is the s...

  • Visitor
  • Plan - Premium (Student) Country - Canada   My Question or Issue I'm trying to update my credit card details as my card had expired. When I try to update details, it fails with "Something ...
  • osornios
  • Spotify Star
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Unable to use Debit

PlanPremium CountryCanada My Question or IssueI have been a longtime Spotify user. I have always used a visadebit as my payment method. I recently switched banks and my new bank does not have visadebits, nor do I own a credit card. I do not use Paypa...

  • Visitor
  • Plan Premium   Country Canada   My Question or Issue I have been a longtime Spotify user. I have always used a visadebit as my payment method. I recently switched banks and my new ba...
  • osornios
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment issue

PlanStudent PremiumCountryIndiaDeviceOnePlus 3Operating System(Android Oreo) My Question or IssueI have been payment for premium but my payment is failed. My money is debited but still they do not give me refund. I tryed 3 times but all time debited ...

  • Visitor
  • Plan Student Premium Country India Device OnePlus 3 Operating System (Android Oreo)   My Question or Issue I have been payment for premium but my payment is failed. My money is de...
  • niraj-12
  • Casual Listener
  • 536 Views
  • 4 replies
  • 0 likes
  • 536 Views
  • 4 replies
  • 0 likes

I can’t use the redeem code on a gift card. Please help

it just say “Error occured, Try Again” without any error code or whatsoever

  • Casual Listener
  • it just say “Error occured, Try Again” without any error code or whatsoever
  • Emilia_8
  • Community Legend
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

1-month free trial and after that

Hello. I would like to try "1-month free trial " and i have 1 question: if I will cancel this "1-month free trial " after (lets say) after 20 days so do i need to pay £9.99/month after that? Thank You!

  • Casual Listener
  • Hello. I would like to try "1-month free trial " and i have 1 question: if I will cancel this "1-month free trial " after (lets say) after 20 days so do i need to pay £9.99/month after...
  • Emilia_8
  • Community Legend
  • 546 Views
  • 3 replies
  • 0 likes
  • 546 Views
  • 3 replies
  • 0 likes