Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62416 Views
- 43 replies
- 3 likes
- 62416 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8078 Views
- 23 replies
- 2 likes
- 8078 Views
- 23 replies
- 2 likes
Superuser Contribution Issue with Xbox Premium Offer
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.)iOS 10My Question or IssueI was trying to claim my Premium offer from Xbox Ultimate and I didn’t have m...
- Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 10 My Question or Issue I...
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- Moderator
- 562 Views
- 3 replies
- 0 likes
- 562 Views
- 3 replies
- 0 likes
Superuser Contribution Family plan user question
PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy 8 & 10Operating SystemWindows 10My Question or IssueWhat are the rules exactly of one user having 2 accounts within the family plan? I am wondering because we have 2 scenarios in my house hold whe...
- Plan Premium Country The Netherlands Device Samsung Galaxy 8 & 10 Operating System Windows 10 My Question or Issue What are the rules exactly of one user having 2 accounts within the...
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- Spotify Legend
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Superuser Contribution Unknown Payment
CountryTurkeyDevice(Samsung Galaxy Note 5)Operating System(It should be Marshmallow ) My Question or IssueTwo days ago, family premium money was taken from my ininal card. and there was no family premium my card was registered with. I want you to hel...
- Country Turkey Device (Samsung Galaxy Note 5) Operating System (It should be Marshmallow ) My Question or Issue Two days ago, family premium money was taken from my ininal card. a...
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- Spotify Legend
- 286 Views
- 2 replies
- 0 likes
- 286 Views
- 2 replies
- 0 likes
Superuser Contribution Non trovo il mio account Premium
Buongiorno,A febbraio ho richiesto la prova dell'abbonamento premium per tre mesi. Dopo circa due settimane mi è arrivata una notifica secondo cui avrei dovuto modificare il Paese (Vivevo in Spagna prima, adesso in Italia). Dopo aver modificato il pa...
- Buongiorno, A febbraio ho richiesto la prova dell'abbonamento premium per tre mesi. Dopo circa due settimane mi è arrivata una notifica secondo cui avrei dovuto modificare il Paese (Vivevo in Spagna...
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- Spotify Legend
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
Upgraded to family subscription from premium for one and now my playlists are gone.
Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium subscription was going to expire in a few days so I upgraded to a family subscription now all my p...
- Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My premium subscription was...
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- Spotify Star
- 254 Views
- 1 replies
- 0 likes
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Lost playlists
- 254 Views
- 1 replies
- 0 likes
Gift code error
So today i went to redeem a code on Spotify. It was everything okay, Spotify let me go after I right the code and pass the (I'm not a robot). But after I clicked confirm it appeared a message about the plan that I am choosing so I remembered that may...
- So today i went to redeem a code on Spotify. It was everything okay, Spotify let me go after I right the code and pass the (I'm not a robot). But after I clicked confirm it appeared a message about t...
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- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Superuser Contribution Ya se acredito el pago pero mi cuenta sigue pausada
Tengo el plan premium familiar pero me olvide de pagar y me pasaron la cuenta, ayer ya acredite el pago en la tarjeta que tengo puesta pero mi cuenta todavía sigue pausada y ya me descontaron, alguna solución?
- Tengo el plan premium familiar pero me olvide de pagar y me pasaron la cuenta, ayer ya acredite el pago en la tarjeta que tengo puesta pero mi cuenta todavía sigue pausada y ya me descontaron, alguna...
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- Moderator
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Superuser Contribution I have been charged Rs 699/- for 12 months through UPI but the premium feature is not activated.
Plan Premium Country India Device Sony Xperia XA1 Plus Operating System Android 8.0.0 My Question or Issue I don't see the premium feature activated even after re-login to the account.
- Plan Premium Country India Device Sony Xperia XA1 Plus Operating System Android 8.0.0 My Question or Issue I don't see the premium feature activated even after re-...
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- Moderator
- 277 Views
- 1 replies
- 0 likes
- 277 Views
- 1 replies
- 0 likes
Superuser Contribution Unknown Charges
My Question or Issue Can I please know why I have been charged IDR 79.000 and have never been notified if I wanted to extend my subscription? I already cancel my subscribe after using premium for family but Spotify taking my payments and yet not givi...
- My Question or Issue Can I please know why I have been charged IDR 79.000 and have never been notified if I wanted to extend my subscription? I already cancel my subscribe after using premium for f...
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- Community Legend
- 1227 Views
- 7 replies
- 0 likes
- 1227 Views
- 7 replies
- 0 likes
Superuser Contribution Update Payment method
It doesnt work the update button, so im not able to subscribe aggain my credit card!!
- It doesnt work the update button, so im not able to subscribe aggain my credit card!!
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- Community Legend
- 461 Views
- 5 replies
- 1 likes
- 461 Views
- 5 replies
- 1 likes
Superuser Contribution Payment has failed
PlanPremiumCountryFinland DeviceiPhone My Question or IssueHey! So I got a notification on Spotify saying “your payment has failed” and that I would lose my premium soon. As advised, I tried to update my payment details but it still keeps on saying “...
- Plan Premium Country Finland Device iPhone My Question or Issue Hey! So I got a notification on Spotify saying “your payment has failed” and that I would lose my premium so...
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- Spotify Legend
- 270 Views
- 1 replies
- 0 likes
- 270 Views
- 1 replies
- 0 likes
Superuser Contribution DOBLE COBRO MENSUAL
Se me cobró 2 veces spotify en mi última cuenta. $3.494 y $3.495 respectivamente. Con 2 códigos de compra diferentes. ¿por qué? ¿qué puedo hacer?. No he hecho nada aparte de escuchar música en la app.
- Se me cobró 2 veces spotify en mi última cuenta. $3.494 y $3.495 respectivamente. Con 2 códigos de compra diferentes. ¿por qué? ¿qué puedo hacer?. No he hecho nada aparte de escuchar música en la app...
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- Spotify Legend
- 641 Views
- 1 replies
- 0 likes
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doble cobro
- 641 Views
- 1 replies
- 0 likes
6 Months Of Premium With Xbox Game Pass Ultimate
PlanFreeCountryCanadaDeviceXbox One S / PCOperating SystemWindows 10My Question or IssueI got a message from Xbox Live a couple of days ago mentioning 6 months of Spotify Premium was available for free for any Xbox Game Pass Ultimate users. I went to...
- Plan Free Country Canada Device Xbox One S / PC Operating System Windows 10 My Question or Issue I got a message from Xbox Live a couple of days ago mentioning 6 months of Spotify Premium wa...
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- Community Legend
- 781 Views
- 1 replies
- 0 likes
- 781 Views
- 1 replies
- 0 likes
Double charging
Hello. I have been double charged this month on the 12th and 13th of may which you can see on attached bank account sheet. Would you please correct and solve this issue. Thanks in advance.
- Hello. I have been double charged this month on the 12th and 13th of may which you can see on attached bank account sheet. Would you please correct and solve this issue. Thanks in advance. ...
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- Spotify Star
- 352 Views
- 1 replies
- 0 likes
- 352 Views
- 1 replies
- 0 likes
Reembolso Cartão de Crédito
Adquiri hoje o Plano Premium, mas quero cancelá-lo e preciso do reembolso. Como devo proceder já que não há essa opção no site do Spotify?obrigado.
- Adquiri hoje o Plano Premium, mas quero cancelá-lo e preciso do reembolso. Como devo proceder já que não há essa opção no site do Spotify? obrigado.
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- Spotify Star
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Spotify premium free three month on wrong account
HiThis morning I had a problem with premium subscribe. I have created a new account (for error) and now I can't use free three mounth gratis on my principal account.How I can delete the premium offer on newest account, and apply premium offer on my o...
- Hi This morning I had a problem with premium subscribe. I have created a new account (for error) and now I can't use free three mounth gratis on my principal account. How I can delete the premium o...
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- Roadie
- 284 Views
- 3 replies
- 0 likes
- 284 Views
- 3 replies
- 0 likes
Spotify Family and Separated Parents
I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am I not able to use the family plan because of the sp...
- I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am ...
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- Spotify Star
- 528 Views
- 1 replies
- 0 likes
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plan
- 528 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution I want to continue my payments
PlanPremiumCountry DeviceXiaomi Note 8 ProOperating SystemAndroid My Question or IssueSorry for my bad english. My free trial is ended but i changed my cards. I should change my card information. When i click to premium page i can't see personal acc....
- Plan Premium Country Device Xiaomi Note 8 Pro Operating System Android My Question or Issue Sorry for my bad english. My free trial is ended but i changed my cards. I should c...
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- Casual Listener
- 445 Views
- 2 replies
- 0 likes
- 445 Views
- 2 replies
- 0 likes
Hi, I need help!!!
Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can you help me please?
- Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can y...
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- Spotify Star
- 253 Views
- 1 replies
- 0 likes
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Help
- 253 Views
- 1 replies
- 0 likes
Charged for subscription
PlanFree/Premium free trialCountryUkDeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI signed up for the premium free trial. I have never had premium before. I used PayPal but the I got charged £3.26. Why is this and does it get refunded...
- Plan Free/Premium free trial Country Uk Device iPhone 11 Operating System iOS 13.4.1 My Question or Issue I signed up for the premium free trial. I have never had premium bef...
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- Spotify Star
- 434 Views
- 7 replies
- 0 likes
- 434 Views
- 7 replies
- 0 likes