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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18496 Views
  • 27 replies
  • 4 likes
  • 18496 Views
  • 27 replies
  • 4 likes

premium trial doesn't work

PlanFree/PremiumCountry My question: I have been paying for premium spotify for one year . The code has been redeemed, but spotify does not "become" premium and the receipts do not show the payment, while on my payment method the payment is made

  • Casual Listener
  •   Plan Free/Premium Country       My question: I have been paying for premium spotify for one year . The code has been redeemed, but spotify does not "become" premium and t...
  • Geodactyl
  • Gig Goer
  • 1928 Views
  • 4 replies
  • 0 likes
  • 1928 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family Subscription while abroad

I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India. PlanPremium for Family My Question or IssueCan I and my family still use the premium family plan? Is there any b...

  • Visitor
  • I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India.   Plan Premium for Family   My Question or Iss...
  • Eni
  • Moderator
  • 907 Views
  • 1 replies
  • 0 likes
  • Premium
    Spotify
  • 907 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Payment Methods - Indonesia

PlanFreeCountryIndonesiaDevice(iPhone 7 Plus)Operating System(iOS 14) My Question or IssueI've got a question regarding the payment methods of Spotify for the student discount. On previous subcription I did payment by credit card, but one day I have ...

  • Visitor
  • Plan Free Country Indonesia Device (iPhone 7 Plus) Operating System (iOS 14)   My Question or Issue I've got a question regarding the payment methods of Spotify for the student discoun...
  • Ivan
  • Spotify Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card problems

I am trying to Purchase the family bundle but every Tryme I enter my credit card credentials it says that my zip code isn’t valid. I know that am Entering everything correctly so I don’t know what to do

  • Visitor
  • I am trying to Purchase the family bundle but every Tryme I enter my credit card credentials it says that my zip code isn’t valid. I know that am Entering everything correctly so I don’t know what to...
  • Ver
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot update payment card

PlanFamilyCountryPortugalDevice(iPhone 12) My Question or IssueHello,Im trying to update my credit card and I get this message:"Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer se...

  • Visitor
  • Plan Family Country Portugal Device (iPhone 12)   My Question or Issue Hello, Im trying to update my credit card and I get this message: "Unfortunately, there is no support at the mome...
  • Mihail
  • Spotify Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Ongoing advertisements

PlanPremiumCountryUSADeviceiPhone 11 Pro MaxOperating System My Question or Issue SOLVED: not a Spotify problem. The problem is with the blogger inserting way too many advertisements into their edited audio ———————-I have the premium plan and like li...

  • Visitor
  •   Plan Premium Country USA Device iPhone 11 Pro Max Operating System     My Question or Issue   SOLVED: not a Spotify problem. The problem is with the blogger insertin...
  • Billy-J
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Can I cancel my cancelation of Premium?

PlanPremiumCountryCzech RepublicDevice(iPhone XS, Macbook Pro late 2016, HP Laptop)Operating System(iOS 10, Windows 10,etc.) My Question or IssueHi all, can I cancel the cancelation of my Premium subscription? Background: I had Premium through my tel...

  • Visitor
  •   Plan Premium Country Czech Republic Device (iPhone XS, Macbook Pro late 2016, HP Laptop) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue Hi all, can I cancel ...
  • Billy-J
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Merge accounts into one

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10, etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10, etc.)   My Question or Issue  
  • user-removed
  • Not applicable
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

[All Platforms][Playlists] Be honest

What about a simple and fast way to cancel a Spotify plan ? The instructions don't work...

  • Regular
  • What about a simple and fast way to cancel a Spotify plan ?  The instructions don't work...
  • Luan
  • Spotify Star
  • 608 Views
  • 5 replies
  • 0 likes
  • All Platforms
    Playlists
  • 608 Views
  • 5 replies
  • 0 likes

Where to find the end date of 3 month trial period?

I registered for the 3 month trial period of Spotify Premium but I forgot the end date of my trial period, neither can I find it in my profile details on spotify.com. Where can I find the end date of my trial period for Spotify premium?

  • Visitor
  • I registered for the 3 month trial period of Spotify Premium but I forgot the end date of my trial period, neither can I find it in my profile details on spotify.com. Where can I find the end date of...
  • Billy-J
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo doesnt' work

My daughter is premium-member in Germany (city: Soest). Yesterday 02/01/2021 evening 7 pm she upgradet to Duo and sent me (free member) an invitation. I accepted the invitation and found the right adress. Anything is right at this step. But in the ne...

  • Casual Listener
  • My daughter is premium-member in Germany (city: Soest). Yesterday 02/01/2021 evening 7 pm she upgradet to Duo and sent me (free member) an invitation. I accepted the invitation and found the right ad...
  • CarlosE
  • Moderator
  • 619 Views
  • 5 replies
  • 0 likes
  • 619 Views
  • 5 replies
  • 0 likes

18app

Buongiorno ho creato un buono con la 18app per pagare un abbonamento annuale per spotify premium, ma al momento di riscattare il codice che mi è arrivato mi dice che il codice non è valido. Cosa posso fare?

  • Newbie
  • Buongiorno ho creato un buono con la 18app per pagare un abbonamento annuale per spotify premium, ma al momento di riscattare il codice che mi è arrivato mi dice che il codice non è valido. Cosa poss...
  • 848 Views
  • 0 replies
  • 0 likes
  • 848 Views
  • 0 replies
  • 0 likes

FALSE ADVERSTISING.... YOU GUYS ARE REALLY CUNNING!

What the **bleep** spotify.... you first screen when I login says 3 months for $9.99, then when i go to pay for that it then changes to 3months for $14.99. You know that you cannot be doing that right? Very bad business practice's.

  • Casual Listener
  • What the **bleep** spotify.... you first screen when I login says 3 months for $9.99, then when i go to pay for that it then changes to 3months for $14.99. You know that you cannot be doing that righ...
  • SlippyBeans
  • Casual Listener
  • 384 Views
  • 2 replies
  • 1 likes
  • 384 Views
  • 2 replies
  • 1 likes

Change from Family to Duo

PlanFamilyCountryBrazil My Question or IssueHow can I change my plan from Family to Duo? Will I loose my music library? Currently, only my wife and I are using the plan, that is the reason we want to change to Duo. How should I do without loosing our...

  • Visitor
  •   Plan Family Country Brazil     My Question or Issue How can I change my plan from Family to Duo? Will I loose my music library? Currently, only my wife and I are using the pl...
  • AdamDamon
  • Spotify Star
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium (Duo) on Samsung A30

Premium DuoAustraliaSamsung A30 Account A: Spotify was upgraded on MBP to Premium Duo.Account B: Spotify Free was previously installed on Samsung A30, but rarely or never used. Account A (MBP) sent the Duo invite to Account B (Samsung) owner and they...

  • Visitor
  • Premium Duo Australia Samsung A30   Account A: Spotify was upgraded on MBP to Premium Duo. Account B: Spotify Free was previously installed on Samsung A30, but rarely or never used.  ...
  • Novy
  • Moderator
  • 419 Views
  • 1 replies
  • 0 likes
  • A30
    Samsung
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to activate Headspace + Student bundle

Plan: Premium for StudentCountry: UK Hi, I'm trying to activate the Student + Headspace Premium bundle (I'm currently a UK student with Premium for Student). I click the 'Get Started' button on the page (https://www.spotify.com/uk/headspace/student/)...

Screenshot 2021-01-01 at 15.34.29.png
  • Regular
  • Plan: Premium for Student Country: UK   Hi, I'm trying to activate the Student + Headspace Premium bundle (I'm currently a UK student with Premium for Student). I click the 'Get Started' butt...
  • Eni
  • Moderator
  • 3394 Views
  • 5 replies
  • 0 likes
  • 3394 Views
  • 5 replies
  • 0 likes

Superuser Contribution Failed to pay for Spotify Premium subscription with a local prepaid

PlanPremiumCountryIndonesiaDevice(ASUS A456U, Redmi Note 3)Operating System(Windows 10) My Question or IssueHello!I have an issue for being unable to pay for my Spotify Premium subscription using my local prepaid card (Telkomsel). Although my balance...

  • Newbie
  • Plan Premium Country Indonesia Device (ASUS A456U, Redmi Note 3) Operating System (Windows 10)   My Question or Issue Hello! I have an issue for being unable to pay for my Spotify Pre...
  • Eni
  • Moderator
  • 627 Views
  • 1 replies
  • 1 likes
  • Payment
    Premium
    prepaid
    Subscriptions
  • 627 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hulu subscription not working after updating payment

PlanPremiumCountry - USA My Question or IssueHi guys, I've had the Spotify/Hulu bundle for years. I just updated my payment method, and my Spotify is working, but the Hulu account is still asking me to subscribe. I checked the forums and do see this ...

  • Visitor
  • Plan Premium Country - USA   My Question or Issue Hi guys, I've had the Spotify/Hulu bundle for years. I just updated my payment method, and my Spotify is working, but the Hulu account is s...
  • Ver
  • Spotify Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Spotify Abroad

Hello Team,I'm planning to move to South America. Can I keep my US account and billing details (US credit card) and able to use it or do I have to open a new account? Thank youRich

  • Casual Listener
  • Hello Team, I'm planning to move to South America. Can I keep my US account and billing details (US credit card) and able to use it or do I have to open a new account?   Thank you Rich &nbs...
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to reactivate a Family Plan after cancelling subscription?

PlanPremium FamilyCountryUKDevicen/aOperating Systemn/a My Question or Issue I would like to cancel my Family subscription and revert to the free version, but plan to reactivate later in the year. Would it be possible to reactivate the family plan wi...

  • Newbie
  • Plan Premium Family Country UK Device n/a Operating System n/a   My Question or Issue   I would like to cancel my Family subscription and revert to the free version, but plan to ...
  • Alex
  • Spotify Legend
  • 1907 Views
  • 1 replies
  • 0 likes
  • 1907 Views
  • 1 replies
  • 0 likes