Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Tuesday
lee0821
Casual Listener
90059 Views
55 replies
5 likes

90059 Views
55 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
nacho121
Visitor
11342 Views
24 replies
2 likes

11342 Views
24 replies
2 likes

Want Spotify Premium

I'm trying to get Spotify premium again after cancelling the first time since I needed to save money. Now that I'm trying start it again, it won't allow me to pay since I've already had a free trial but I'm just trying to start up my subscription aga...

9liiucmtpfqayn
Newbie
I'm trying to get Spotify premium again after cancelling the first time since I needed to save money. Now that I'm trying start it again, it won't allow me to pay since I've already had a free trial ...
2020-07-19 8:05:31 AM
2020-07-19 8:12:31 AM
Billy-J
Spotify Star
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

Wrong account premium

PlanPremium CountryUkraine DeviceiPhone 11Operating SystemiOS 13 Hello, I accidentally enabled premium free trial on the wrong account and disabled it within an hour. Now I can not enable it on the right one because it says that I already tried. Any ...

DismalSoul
Casual Listener
Plan Premium Country Ukraine Device iPhone 11 Operating System iOS 13 Hello, I accidentally enabled premium free trial on the wrong account and d...
2020-07-18 8:07:16 PM
2020-07-18 8:45:25 PM
DismalSoul
Casual Listener
353 Views
2 replies
0 likes

353 Views
2 replies
0 likes

Solved!! Change subscription before month ends

My individual premium subscriptions payment will be on august 8th. But I would want to change to duo premium subscriptions now. What happends with the rest of the paid month? Will I have to pay for the duo subscription on august 8th or at the date i ...

AliMaS
Visitor
My individual premium subscriptions payment will be on august 8th. But I would want to change to duo premium subscriptions now. What happends with the rest of the paid month? Will I have to pay for t...
2020-07-18 7:57:07 PM
2020-07-18 8:00:40 PM
Billy-J
Spotify Star
593 Views
1 replies
0 likes

593 Views
1 replies
0 likes

Superuser Contribution Being billed $S5.13 in Singapore for Student Premium?

The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months.What could be the reason for this? I am still a student and am verified as one, my plan typ...

suzemn
Newbie
The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months. What could be the reason for this? I...
2020-07-17 5:23:27 PM
2020-07-18 4:52:59 PM
Peter
Spotify Legend
408 Views
1 replies
0 likes

408 Views
1 replies
0 likes

Superuser Contribution My renewal payment is declined.

PlanSpotify Premium FamilyCountry Indonesia DeviceAll devicesOperating SystemAll OS My Question or IssueMy renewal payment is declined.I have checked and my Visa credit card is valid and the fund is available.I also have added a new payment method.Bu...

krishkusuma
Casual Listener
Plan Spotify Premium Family Country Indonesia Device All devices Operating System All OS My Question or Issue My renewal payment is declined. I have checked and my Visa credi...
2020-07-18 1:18:01 AM
2020-07-18 4:35:30 PM
Peter
Spotify Legend
491 Views
1 replies
0 likes

491 Views
1 replies
0 likes

Superuser Contribution Subscribe

PlanFreeCountryBelarusDeviceiphone XROperating System(iOS 13) My Question or IssueI am in the 2nd year of the Belarusian State Academy of Communications. The documents were given to us 2 years ago, when we entered. And they won’t give out new ones. S...

bertooch
Visitor
Plan Free Country Belarus Device iphone XR Operating System (iOS 13) My Question or Issue I am in the 2nd year of the Belarusian State Academy of Communications. The documents were g...
2020-07-18 11:37:12 AM
2020-07-18 4:34:10 PM
Peter
Spotify Legend
329 Views
1 replies
0 likes

329 Views
1 replies
0 likes

Solved!! Student Subcribtion

Возникла проблема с оформлением студенческой подписки, уже около 24 часов не приходит ответ по поводу данного вопроса с shareid (вроде как-то так), не могли бы помочь?

shAmanwf
Casual Listener
Возникла проблема с оформлением студенческой подписки, уже около 24 часов не приходит ответ по поводу данного вопроса с shareid (вроде как-то так), не могли бы помочь?
2020-07-16 2:15:48 AM
2020-07-18 3:46:21 PM
ogzai
Casual Listener
981 Views
4 replies
0 likes

981 Views
4 replies
0 likes

I can't pay for Spotify premium through payment by mobile

I'm trying to pay for Spotify premium through payment by mobile but it say something went wrong please try again. I tried so many time but it still won't go through. I availed the premium last March but after one month I didn't renew it so I cancelle...

dangerously_ra
Newbie
I'm trying to pay for Spotify premium through payment by mobile but it say something went wrong please try again. I tried so many time but it still won't go through. I availed the premium last March ...
2020-07-18 1:25:54 PM
298 Views
0 replies
1 likes

298 Views
0 replies
1 likes

Cannot redeem my gift card

I bought a gift card in Belgium and also have an account on spotify in Belgium. I've tried to redeem the code but it always says something went wrong. I've tried it several times but it doesn't work. I sent an email to spotify but here I only get the...

Kyarapierard
Casual Listener
I bought a gift card in Belgium and also have an account on spotify in Belgium. I've tried to redeem the code but it always says something went wrong. I've tried it several times but it doesn't work....
2020-07-17 6:50:05 PM
2020-07-17 8:02:28 PM
Billy-J
Spotify Star
424 Views
3 replies
0 likes
Account

424 Views
3 replies
0 likes

still charge of payment

hello on Mei I al ready stop subcribtion for my account " P102B2AF01 ", but the bill still charge me until this month, how can that happen,, I can't contact any your Indonesian services or official account, and there is no phone number, can you help ...

Seindy
Casual Listener
hello on Mei I al ready stop subcribtion for my account " P102B2AF01 ", but the bill still charge me until this month, how can that happen,, I can't contact any your Indonesian services...
2020-07-17 2:32:06 PM
2020-07-17 7:18:32 PM
Billy-J
Spotify Star
370 Views
3 replies
0 likes
Account

370 Views
3 replies
0 likes

MCO pay error

Plan PremiumFree/PremiumCountry Singpaore Device desktop Mcbook(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi can MCO pay spotify family plan?I tried using paypal or switch to SG currency...

redsolarium
Visitor
Plan Premium Free/Premium Country Singpaore Device desktop Mcbook (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc...
2020-07-17 11:30:36 AM
2020-07-17 5:16:54 PM
Luan
Spotify Star
446 Views
1 replies
1 likes

446 Views
1 replies
1 likes

Trial subscription on 3 month impossible to subscribe

Hello.I am user of spotify: Poul (polesch99@**bleep**) I have a strange problem.I and my friend are from Russia. My friend have subscribed for 3 trial month of Spotify Premium yesterday.But I can't do it.After clicking on offer with 3 month I see onl...

generalGhest
Visitor
Hello. I am user of spotify: Poul (polesch99@**bleep**) I have a strange problem. I and my friend are from Russia. My friend have subscribed for 3 trial month of Spotify Premium yesterday. ...
2020-07-17 3:50:50 AM
2020-07-17 4:24:16 PM
Luan
Spotify Star
279 Views
1 replies
0 likes

279 Views
1 replies
0 likes

Why my credit card has been rejected

I have a Family account. My card expired few day ago and I'm trying to put the details of the new one but it's alway rejected without explanation.What to do?

Elena21
Casual Listener
I have a Family account. My card expired few day ago and I'm trying to put the details of the new one but it's alway rejected without explanation. What to do?
2020-07-16 4:52:20 PM
2020-07-17 4:00:51 PM
Elena21
Casual Listener
393 Views
6 replies
0 likes

393 Views
6 replies
0 likes

I can't buy subscription

I want buy premium subscribe, but I can't do this.I from Russia. I want to pay for a subscription, but I get an error (in the screenshot)My card is registered in Russia and fully working, the region in the profile is Russia

Rekt1K
Visitor
I want buy premium subscribe, but I can't do this. I from Russia. I want to pay for a subscription, but I get an error (in the screenshot) My card is registered in Russia and fully working, th...
2020-07-17 12:01:06 PM
2020-07-17 3:53:49 PM
Billy-J
Spotify Star
406 Views
1 replies
0 likes
Account
Premium
Subscription

406 Views
1 replies
0 likes

Price in other countries CIS

PlanFree/PremiumCountry Ukraine My Question or IssueHello, I am writing, like most representatives of the CIS countries, why do all but Russia have different conditions? For Europeans and Americans, the difference of 3 dollars is not so noticeable as...

ateptya
Visitor
Plan Free/Premium Country Ukraine My Question or Issue Hello, I am writing, like most representatives of the CIS countries, why do all but Russia have different conditions...
2020-07-15 10:26:52 PM
2020-07-17 11:58:44 AM
vit_whale
Visitor
595 Views
3 replies
16 likes

595 Views
3 replies
16 likes

Student discount after a premium trial?

I just signed up for the premium 6 month trial for the first time, but after the trial is over am I still qualified to get the student premium version? I'm not sure how this works yet so I am a little worried.

sirenmom
Visitor
I just signed up for the premium 6 month trial for the first time, but after the trial is over am I still qualified to get the student premium version? I'm not sure how this works yet so I am a littl...
2020-07-17 7:26:14 AM
2020-07-17 7:32:31 AM
Billy-J
Spotify Star
221 Views
1 replies
0 likes

221 Views
1 replies
0 likes

Two charges a month.

I am currently a student so I have the student plan and get charged around 5 dollars the 4th of every month but I am noticing I am also getting charged 10 something as well around the 8/9 of every month!!! Help please!! I have checked to make sure I ...

katieann
Visitor
I am currently a student so I have the student plan and get charged around 5 dollars the 4th of every month but I am noticing I am also getting charged 10 something as well around the 8/9 of every mo...
2020-07-17 7:10:06 AM
2020-07-17 7:16:22 AM
Billy-J
Spotify Star
331 Views
1 replies
0 likes

331 Views
1 replies
0 likes

Can't see what's playing when using Spotify connect on TV

Plan: PremiumCountry: Netherlands Device: iPhone 11 / Samsung TV Hey everyone,lately I've been having issues visualising on the TV what I'm playing when streaming from my phone. I turn on the TV, access the Spotify app, then take my phone, choose a s...

fiorellallero
Visitor
Plan: Premium Country: Netherlands Device: iPhone 11 / Samsung TV Hey everyone, lately I've been having issues visualising on the TV what I'm playing when streaming from my p...
2020-07-10 9:37:27 AM
2020-07-17 4:45:30 AM
Luan
Spotify Star
258 Views
1 replies
0 likes

258 Views
1 replies
0 likes

Cobro adelantado

Mi plan es Spotify premium, soy de México, tengo un Motorola g7 power con Android pie (9).Mi problem es que se me cobró 12 días después de haber hecho el pago, pague el día 30 de junio y se me cobró el día 12 de julio

Oppo1
Visitor
Mi plan es Spotify premium, soy de México, tengo un Motorola g7 power con Android pie (9). Mi problem es que se me cobró 12 días después de haber hecho el pago, pague el día 30 de junio y se me cobr...
2020-07-16 4:49:19 AM
2020-07-17 4:35:45 AM
Luan
Spotify Star
323 Views
1 replies
0 likes
Adelantado de cobro

323 Views
1 replies
0 likes

Premium Duo Subscription not working, nor is contact page

Hi All, I have earlier today attempted to change my subscription from Premium to Premium Duo. Twice now I have been able to select 'Premium Duo' in subscription, and proceed through to update payment details. When I go back to view my account, it sti...

SJBridge
Visitor
Hi All, I have earlier today attempted to change my subscription from Premium to Premium Duo. Twice now I have been able to select 'Premium Duo' in subscription, and proceed through to updat...
2020-07-16 8:59:08 AM
2020-07-17 4:24:04 AM
Luan
Spotify Star
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

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