Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83990 Views
  • 30 replies
  • 5 likes
  • 83990 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45794 Views
  • 19 replies
  • 3 likes
  • 45794 Views
  • 19 replies
  • 3 likes

Spotify Subscription in a State That I do not Reside

PlanWilling to change to premium and most likely willCountryUnited StatesDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI live in the state of Oregon which does not have sales tax and therefore no additional taxes to pay when I switch to Sp...

  • Visitor
  • Plan Willing to change to premium and most likely will Country United States Device iPhone 7 Operating System iOS 10   My Question or Issue I live in the state of Oregon which does not...
  • Rene01
  • Community Legend
  • 708 Views
  • 1 replies
  • 0 likes
  • 708 Views
  • 1 replies
  • 0 likes

Being charged but dont have access to premium services

Didnt approve a premium accountI have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or download anything i have checked my email and I cannot see...

  • Newbie
  • Didnt approve a premium account I have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or downl...
  • Jose_M
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

falha de pagamento

PlanPremiumCountry BrazilDeviceMacbook Pro, PCOperating SystemLinux, Mac OS and Linux My Question or Issue Olá! Pago meu spotify usando o cartão nubank. Infelizmente esse mês, não foi cobrado o valor automaticamente. Li no site que era necessário esp...

  • Newbie
  • Plan Premium Country  Brazil Device Macbook Pro, PC Operating System Linux, Mac OS  and Linux   My Question or Issue   Olá! Pago meu spotify usando o cartão nubank. Inf...
  • Brunelicia
  • Community Legend
  • 806 Views
  • 5 replies
  • 0 likes
  • 806 Views
  • 5 replies
  • 0 likes

Paying Premium account with gift cards

Hi,I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I be able to get the 3 months free trial as well? Thank...

  • Newbie
  • Hi, I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I ...
  • Jesusvm_06
  • Gig Goer
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Familiar não consegue entrar entrar no plano

Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite, ela não consegue entrar... a mensagem não explica o porquê, só diz que ela não pode fazer parte...! Já reenviei...

  • Newbie
  • Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite,  ela não consegue entrar... a mensagem não explica o po...
  • Rene01
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • Plan Familiar Premium
  • 329 Views
  • 1 replies
  • 0 likes

Linking New Spotify Premium to Existing Hulu (w/ads & no add-ons) - bad gateway

PlanPremiumCountryUSADevices/Operating Systems/Browsers (tried all of these)PC - Windows 10 in chrome regular, incognito, and in edgeMAC OS - Mojave latest in chrome regular, incognito, and in safari I tried every combination of the above and below t...

  • Newbie
  • Plan Premium Country USA Devices/Operating Systems/Browsers (tried all of these) PC - Windows 10 in chrome regular, incognito, and in edge MAC OS - Mojave latest in chrome regular, incognito, a...
  • Rene01
  • Community Legend
  • 1744 Views
  • 1 replies
  • 0 likes
  • 1744 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] Issues with Google Home Mini Offer, Spotify or Google

So here is my issue with this whole Google Home Mini offer for premium users, tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take ownership of me not receiving the offer or provide a solution. W...

  • Newbie
  • So here is my issue with this whole Google Home Mini offer for premium users,   tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take owne...
  • Rene01
  • Community Legend
  • 583 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 583 Views
  • 1 replies
  • 0 likes

Did they fix the 320k to Chromecast bug yet? I want 320k from Chromecast audio!

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel Operating System Android   My Question or Issue I have been told and research tells me that spotify transcodes the 320k vorbis output into ...
  • Rene01
  • Community Legend
  • 511 Views
  • 1 replies
  • 1 likes
  • 511 Views
  • 1 replies
  • 1 likes

My account is frequently getting hacked!

Hi all, I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening music it is a dual between him and I on whom is going to liste...

  • Visitor
  • Hi all,   I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening mu...
  • OneByBoo
  • Rising Star 4
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Samsung S10 6-months Subscription

Hi! I want to ask? I got my Samsung Galaxy S10 a months ago and I never really noticed that I can have free 6-months subscription in Premium Tab. So I knew that I can buy Spotify Premium on website because I thought it was easier so I bought it there...

  • Newbie
  • Hi!   I want to ask? I got my Samsung Galaxy S10 a months ago and I never really noticed that I can have free 6-months subscription in Premium Tab. So I knew that I can buy Spotify Premium on ...
  • Luan
  • Spotify Star
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

i cannot upgrade to premium

helloi want to have a premium account but it says that in this app they cannot do it.. i have an iphone7 and live in Germany

  • Casual Listener
  • hello i want to have a premium account but it says that in this app they cannot do it..   i have an iphone7 and live in Germany      
  • Noah
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Payment Method and Country Don't Match

Plan: PremiumDevice: iPhone 8Country: Philippines Hello, I've already read several forums about my problem but none of them seems to work. I've been using Spotify for several years and my recent payment is not being processed because my country doesn...

  • Casual Listener
  • Plan: Premium Device: iPhone 8 Country: Philippines   Hello, I've already read several forums about my problem but none of them seems to work. I've been using Spotify for several years and m...
  • Jesusvm_06
  • Gig Goer
  • 4107 Views
  • 3 replies
  • 0 likes
  • 4107 Views
  • 3 replies
  • 0 likes

Multiple gift cards activation

Hi everyone, I would like to activate multiple gift cards (each allowing a free 6 month premium subscription) on my account. I already do the test with one, but I read that the gifft card were only valid for 12 months. I was wondering if I could chai...

  • Visitor
  • Hi everyone,   I would like to activate multiple gift cards (each allowing a free 6 month premium subscription) on my account.   I already do the test with one, but I read that the giff...
  • Billy-J
  • Spotify Star
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

No trial

PlanPremiumCountryIndiaDeviceRealMe 3 ProOperating SystemAndroid Pie My Question or Issue:-I didn't get any trial of any sort. Before subscribing I was getting ads that i will get 3 month free trial on student registration but i didn't receive any su...

  • Visitor
  •   Plan Premium Country India Device RealMe 3 Pro Operating System Android Pie   My Question or Issue:-I didn't get any trial of any sort. Before subscribing I was getting ads that...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Fraud charges

I have gotten multiple fraud “recurring” charges on my bank statement. I have canceled and replaced my card already. I need someone to please give some guidance on what to do- as it is very very difficult to get ahold of a live person with Spotify. T...

  • Visitor
  • I have gotten multiple fraud “recurring” charges on my bank statement. I have canceled and replaced my card already. I need someone to please give some guidance on what to do- as it is very very diff...
  • Billy-J
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match.

I didn't change my location and I've been using the same credit card for Spotify for more than >6months. But now, I'm having this error. Please help

  • Casual Listener
  • I didn't change my location and I've been using the same credit card for Spotify for more than >6months. But now, I'm having this error. Please help
  • Billy-J
  • Spotify Star
  • 1710 Views
  • 3 replies
  • 0 likes
  • 1710 Views
  • 3 replies
  • 0 likes

Solved!! Music won't stay paused when listening on my laptop

Plan: Student PremiumCountry: CanadaDevice: LenovoOperating System: Windows 10 My Question or Issue: Whenever I pause my music on my laptop and do something else, it will automically start playing again after a few seconds.

  • Casual Listener
  • Plan: Student Premium Country: Canada Device: Lenovo Operating System: Windows 10   My Question or Issue:   Whenever I pause my music on my laptop and do something else, it will auto...
  • jd3000
  • Visitor
  • 1177 Views
  • 5 replies
  • 1 likes
  • 1177 Views
  • 5 replies
  • 1 likes

Pago el primer mes premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTengo el Spotify free. Me pasé a Premium porque publicitaban que el primer era gratis. Lo con...

  • Visitor
  • ...l Spotify free. Me pasé a Premium porque publicitaban que el primer era gratis. Lo contraté para probarlo y me han hecho el recargo en la tarjeta y no ha pasado el mes. ¿ por qué ha pasado? ¿ como p...
  • Jorgesz45
  • Newbie
  • 409 Views
  • 1 replies
  • 1 likes
  • 409 Views
  • 1 replies
  • 1 likes

Solved!! Subscription payment

Question. I used my credit card to pay for the premium subscription, do I get a statement billed to me? It never asked me my billing information.

  • Visitor
  • Question. I used my credit card to pay for the premium subscription, do I get a statement billed to me? It never asked me my billing information. 
  • Billy-J
  • Spotify Star
  • 525 Views
  • 4 replies
  • 0 likes
  • 525 Views
  • 4 replies
  • 0 likes

Aile üyeliği için premium hesap iptali

Aile üyeliğine geçmek için premium'u bugün iptal ettim. Ancak bugün premium üyeliğim 1 aylığına yenilendi iptal edemeden önce. Ödeme yapıldığından bu yana spotify'ı hiç kullanmadım. Aile üyeliği kullanacağım için de satın aldığım premium'u kullanamay...

  • Visitor
  • Aile üyeliğine geçmek için premium'u bugün iptal ettim. Ancak bugün premium üyeliğim 1 aylığına yenilendi iptal edemeden önce. Ödeme yapıldığından bu yana spotify'ı hiç kullanmadım. Aile üyeliği kull...
  • Luan
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes