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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11402 Views
  • 24 replies
  • 2 likes
  • 11402 Views
  • 24 replies
  • 2 likes

Superuser Contribution Change accounts

PlanFamily PremiumCountryUKDeviceiPhone 8Operating SystemiOS10 My Question or IssueI have Family premium and want to cancel it to just premium, help would be gratefully received

  • Visitor
  •   Plan Family Premium Country UK Device iPhone 8 Operating System iOS10   My Question or Issue I have Family premium and want to cancel it to just premium, help would be grateful...
  • Petya
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy a premium

PlanFreeCountryRussiaDevicePC, Galaxy A50Operating SystemAndroid Oreo, Windows 10 My Question or IssueCan't buy a premium

  • Visitor
  • Plan Free Country Russia Device PC, Galaxy A50 Operating System Android Oreo, Windows 10   My Question or Issue Can't buy a premium 
  • Elena
  • Moderator
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes

Solved!! New profiles with free subscription have premium features

I recommend Spotify to my friends. They created the new profiles with the free subscription. But it looked like a premium version, they now can choose any song to play and play the previous song, they don't even have ads,have unlimited skips, also th...

  • Casual Listener
  • I recommend Spotify to my friends. They created the new profiles with the free subscription. But it looked like a premium version, they now can choose any song to play and play the previous song, the...
  • Jose_M
  • Spotify Star
  • 5368 Views
  • 3 replies
  • 0 likes
  • New account
    New Member
    Premium
    Profile information
    Subscription
  • 5368 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment by paypal not working

PlanPremiumCountryPortugalDeviceLaptop and Samsung Galaxy A7Operating SystemWindows and Android Hi,I'm trying to get spotify premium and when I get to the payment part I can't pay, with Paypal. Whenever I login through Paypal it doesn't let me pay an...

  • Casual Listener
  • Plan Premium Country Portugal Device Laptop and Samsung Galaxy A7 Operating System Windows and Android   Hi, I'm trying to get spotify premium and when I get to the payment part I can'...
  • Petya
  • Community Legend
  • 1134 Views
  • 3 replies
  • 0 likes
  • Payment Problems
    Premium 3 Month Trial
  • 1134 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium and I switched to a family account

I switched to the family account about a month ago on a different payment card. But they have took the new cards money £15 and they are taking the old cards money too which is £10. So they’re taking both still but ive swapped to just family PlanPremi...

  • Casual Listener
  • I switched to the family account about a month ago on a different payment card. But they have took the new cards money £15 and they are taking the old cards money too which is £10. So they’re taking ...
  • Xenia
  • Moderator
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Superuser Contribution Card data entry problem

PlanFree / PremiumСтранаKazakhstanустройствоGoogle pixel 1Операционная системаAndroid 10 Мой вопрос или проблемаI can't enter the bank card details, I am studying in Russia, but at the moment I am at home in Kazakhstan and when entering the card data...

  • Visitor
  • Plan Free / Premium Страна Kazakhstan устройство Google pixel 1 Операционная система Android 10   Мой вопрос или проблема I can't enter the bank card details, I am studying in Russia,...
  • Ivan
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium stopped working

I have a Family Premium account. It stopped working on all devices (laptop (Windows 10), Android phone (OnePlus 8 Pro), Android auto). I checked the subscription, is is still Family PremiumI was asked to update payment details, because my card was ab...

  • Casual Listener
  • I have a Family Premium account. It stopped working on all devices (laptop (Windows 10), Android phone (OnePlus 8 Pro), Android auto).   I checked the subscription, is is still Family Premium ...
  • Ivan
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify Premium is on my phone but not my laptop

Today is the first time I have logged onto Spotify on my laptop and it says I have the free version, it keeps asking me to sign up for the Premium version, but I already have it. My account page also says I have the free version, but I don't. I've ju...

  • Visitor
  • Today is the first time I have logged onto Spotify on my laptop and it says I have the free version, it keeps asking me to sign up  for the Premium version, but I already have it. My account pag...
  • Ivan
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Picked Family, than changed to duo - was charged

Hello, I just registered on Spotify and wanted to benefit from the 1 month free of spotify. I selected the family pack first, but after i saw that they need to live with me - I actually selected the duo and was charged from my card. is it possible to...

  • Casual Listener
  • Hello,  I just registered on Spotify and wanted to benefit from the 1 month free of spotify.  I selected the family pack first, but after i saw that they need to live with me - I actual...
  • Ivan
  • Spotify Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Premium expires until September. What if I get premium now under a different plan?

Hello Spotify community. I can't find an answer to this question so I decided to post here for answers. Sorry if the subject did not make sense. I cancelled my premium subscription and it doesn't expire until September. I am planning to get premium a...

  • Visitor
  • Hello Spotify community. I can't find an answer to this question so I decided to post here for answers. Sorry if the subject did not make sense. I cancelled my premium subscription and it doesn't exp...
  • Billy-J
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Duo - possible to merge accounts?

My partner and I both have Spotify Premium already, but would like to go for Spotify Duo instead to save a bit of money. Are we able to merge our 2 Premium accounts into a Duo account, or will one of us lose all of our data and have to take a new acc...

  • Casual Listener
  • My partner and I both have Spotify Premium already, but would like to go for Spotify Duo instead to save a bit of money. Are we able to merge our 2 Premium accounts into a Duo account, or will one of...
  • Elena
  • Moderator
  • 2004 Views
  • 3 replies
  • 0 likes
  • 2004 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't pay via Qiwi Card

Hello!I registered new spotify account and tried to get premium but system didn't accept my Visa Virtual Card by Qiwi.Spotify Account Country - RussiaQiwi Card from Russia tooI'm using this card to pay Apple Music (Russian account) and there was no p...

  • Visitor
  • Hello! I registered new spotify account and tried to get premium but system didn't accept my Visa Virtual Card by Qiwi. Spotify Account Country - Russia Qiwi Card from Russia too I'm using this c...
  • Petya
  • Community Legend
  • 1981 Views
  • 1 replies
  • 1 likes
  • Payment
    qiwi
    Subscription
  • 1981 Views
  • 1 replies
  • 1 likes

Superuser Contribution The tracks you like will appear here

The Android application and the browser on the PC are fine and working. But the app on the PC does not display my library and shows "the tracks that I liked will appear here"Приложение Андроид и в браузере на ПК все в порядке и работает. Но в приложе...

maks2396_0-1595238683078.png
  • Visitor
  • The Android application and the browser on the PC are fine and working. But the app on the PC does not display my library and shows "the tracks that I liked will appear here" Приложение Андроид и в ...
  • Ivan
  • Spotify Legend
  • 700 Views
  • 1 replies
  • 0 likes
  • 700 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Invalid voucher provided for Currys promotion to 'TRY 6 MONTHS OF SPOTIFY PREMIUM FOR FREE'

My Question or IssueMy issue is similar to the one documented here, except for the fact that it's been more than 3 months since I've been experiencing the issue and the solutions provided in that post did not resolve my problem.We purchased a smart T...

  • Music Fan
  • My Question or Issue My issue is similar to the one documented here, except for the fact that it's been more than 3 months since I've been experiencing the issue and the solutions provided in that p...
  • EthanS1
  • Community Legend
  • 1327 Views
  • 15 replies
  • 0 likes
  • 1327 Views
  • 15 replies
  • 0 likes

Superuser Contribution Premium Duo

PlanPremium DuoCountry DeviceSamsung GalaxyOperating SystemAndroid My Question or IssueHello, I've just started Premoun Duo with my husband - he's the main account holder. Can you please confirm I won't be charged for my previous Premium account any ...

  • Visitor
  • Plan Premium Duo Country   Device Samsung Galaxy Operating System Android   My Question or Issue Hello, I've just started Premoun Duo with my husband - he's the main account holde...
  • Ivan
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Card paid twice but still free plan

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm currently living in Japan, trying to subscribe spotify premium. My account setting ...

  • Visitor
  • Plan Free/Premium Country    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Ivan
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Free Trial Issues

PlanFreeCountryUSA DeviceiPhone My Question or IssueI tried to get a free trial before buying premium but when i put in my credit card info, it told me i’d already used my free trial, though i haven’t used it yet. Is it possible for you to fix this? ...

  • Casual Listener
  • Plan Free Country USA   Device iPhone    My Question or Issue I tried to get a free trial before buying premium but when i put in my credit card info, it told me i’d already u...
  • Billy-J
  • Spotify Star
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscirbtion change from premium to free

PlanPremiumCountry DeviceSamsung galaxy A51Operating SystemAndroid Oreo My Question or IssueSorry I'm an Indonesian and my English not really good but hope you understand, so my problem is, I just buy the premium plan 1 mont with free trial 3 month, ...

  • Visitor
  • Plan Premium Country   Device Samsung galaxy A51 Operating System Android Oreo   My Question or Issue Sorry I'm an Indonesian and my English not really good but hope you unde...
  • Galaxy4
  • Visitor
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes

CHANGE SUBSCRIPTION FROM PREMIUM TO FAMILY

PlanPremiumCountryEcuadorDeviceiPhone 11Operating SystemiOS My Question or IssueI'm currently on the premium subscription and the 3rd of each month I pay for it. I have decided that I'm going to change my subscription to the family plan. I don't know...

  • Visitor
  • Plan Premium Country Ecuador Device iPhone 11 Operating System iOS   My Question or Issue I'm currently on the premium subscription and the 3rd of each month I pay for it. I have decid...
  • Emilia_8
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Cannot get a pin to pay subscription

PlanDuoCountryIndonesiaDeviceAsus Zenfone 4 Max ProOperating SystemAndroid OreoMy Question or Issuei cannot get my pin to pay subscription, it's been a day with nomerous trial. no message no emailPayment: indosat ooredoo

  • Casual Listener
  • Plan Duo Country Indonesia Device Asus Zenfone 4 Max Pro Operating System Android Oreo My Question or Issue i cannot get my pin to pay subscription, it's been a day with nomerous trial. no m...
  • Billy-J
  • Spotify Star
  • 760 Views
  • 3 replies
  • 0 likes
  • duo plan
    PIN
  • 760 Views
  • 3 replies
  • 0 likes