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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Cannot sign up for student premium

PlanFreeCountryCanadaDeviceOnePlus 7Operating SystemAndroid Oreo My Question or IssueI got verified by sheerID and on the last step of signing up for Premium Student where I have to put in my credit card information I get an error message that says T...

  • Visitor
  • Plan Free Country Canada Device OnePlus 7 Operating System Android Oreo   My Question or Issue I got verified by sheerID and on the last step of signing up for Premium Student whe...
  • Luan
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Payment Problems
    Premium Student
  • 407 Views
  • 1 replies
  • 0 likes

Solved!! cant buy premium !

I cant buy the premium offer! every time I tried the page keep loading and nothing happens > tried different browsers ( chrome-opera-firefox)even tried to make another account and the issue still there.

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  • Casual Listener
  • I cant buy the premium offer! every time I tried the page keep loading and nothing happens > tried different browsers ( chrome-opera-firefox) even tried to make another account and the issue stil...
  • Billy-J
  • Spotify Star
  • 1586 Views
  • 3 replies
  • 0 likes
  • 1586 Views
  • 3 replies
  • 0 likes

Payment Failed for a valid card

PlanPremiumCountryPhilippinesDeviceOppo Reno 10x ZoomOperating SystemAndroid My Question or IssueHi Spotify Team, Hope that you will read this concern of mine. For the past months, the app automatically deducts the 129 php from my debit card but now,...

  • Visitor
  • Plan Premium Country Philippines Device Oppo Reno 10x Zoom Operating System Android   My Question or Issue Hi Spotify Team,   Hope that you will read this concern of mine. ...
  • Billy-J
  • Spotify Star
  • 543 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscriptions
  • 543 Views
  • 1 replies
  • 0 likes

No puedo pagar Premium

PlanFreeArgentina DeviceSamsung Galaxy A20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrate de pagar premium pero no me deja, intente del telefono, la computadora y me dice que hubo problemas, tambien probe como incogn...

  • Visitor
  • Plan Free Argentina   Device Samsung Galaxy A20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Trate de pagar premium pero no me deja, intent...
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help with accessing video content

Plan: PremiumCountry: USA Device(Samsung Galaxy Fold & Windows Desktop Computer)Operating System(Android 10, Windows 10) I do not have access to videos on Spotify. I've followed all of the "guides" but they just are not available to me. I am paying f...

  • Newbie
  •   Plan: Premium Country: USA   Device (Samsung Galaxy Fold & Windows Desktop Computer) Operating System (Android 10, Windows 10)   I do not have access to videos on Spotif...
  • Elena
  • Moderator
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free account but getting charged

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Ivan
  • Spotify Legend
  • 533 Views
  • 2 replies
  • 0 likes
  • 533 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot go back to premium again

PlanFree/PremiumCountryPhilippinesDeviceiPad Mini My Question or IssueMy premium subscription just expired on May 3rd and I cancelled it. Today (May 7th) I want to go premium again so I went to the payment page and tried to pay using mobile load (Sma...

  • Visitor
  • Plan Free/Premium Country Philippines Device iPad Mini   My Question or Issue My premium subscription just expired on May 3rd and I cancelled it. Today (May 7th) I want to go premium aga...
  • Ivan
  • Spotify Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

PlanPremium FamilyCountryPhilippinesDeviceSamsung Galaxy S8Operating SystemAndroid 9.0 My Question or IssueI was able to pay for the subscription for the 1st month of my Premium Family plan, but after the first month it says my payment has failed and...

  • Visitor
  • Plan Premium Family Country Philippines Device Samsung Galaxy S8 Operating System Android 9.0   My Question or Issue I was able to pay for the subscription for the 1st month of my Pr...
  • Elena
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Ualá Card Error

Hi, I have a Ualá prepaid debit card (MasterCard) associated to my account, which I use to pay for my family plan. With each new payment, the app tells me that the payment failed, and when I try to update my payment info, a message that says "Ha ocur...

  • Casual Listener
  • Hi, I have a Ualá prepaid debit card (MasterCard) associated to my account, which I use to pay for my family plan. With each new payment, the app tells me that the payment failed, and when I try to u...
  • Billy-J
  • Spotify Star
  • 563 Views
  • 3 replies
  • 0 likes
  • 563 Views
  • 3 replies
  • 0 likes

I can't do free upgrade (3months), my Spotify app automatically closes every time I try

PlanFreeCountryItalyDeviceTablet Huawei M2-801LOperating SystemAndroid 5.1.1 My Question or Issue

  • Newbie
  • Plan Free Country Italy Device Tablet Huawei M2-801L Operating System Android 5.1.1   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 626 Views
  • 1 replies
  • 0 likes

Advance Payment?

Hello, I currently have a Spotify account in Ireland, with payments from an Irish bank. I might be closing my account and moving out of the country in the next few weeks. Is there any way for me to pay for the next couple of months in advance so that...

  • Visitor
  • Hello,   I currently have a Spotify account in Ireland, with payments from an Irish bank. I might be closing my account and moving out of the country in the next few weeks. Is there any way fo...
  • Billy-J
  • Spotify Star
  • 1763 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1763 Views
  • 1 replies
  • 0 likes

Spotify premium in a wrong profile

Hey guys I bought today these spotify premium, but accidentally not on that profile, where i want that. I logged in a wrong profile in web, where i bought that. Can i change the premium for my another account? There are all my songs, and playlists.

  • Visitor
  • Hey guys   I bought today these spotify premium, but accidentally not on that profile, where i want that. I logged in a wrong profile in web, where i bought that. Can i change the premium for ...
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Virgin mobile 6 month free set up

Virgin say i can have 6 months free premium. But i cant see any option on spotify to do this? Matt

  • Visitor
  • Virgin say i can have 6 months free premium. But i cant see any option on spotify to do this?   Matt  
  • Elena
  • Moderator
  • 1289 Views
  • 1 replies
  • 0 likes
  • 1289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium getting paused early

PlanPremiumCountryPhilippines DeviceGalaxy A6 PlusOperating SystemAndroid Oreo My Question or IssueMy premium got paused early, I had a 1 month subscription and Spotify paused it even though it hasn't been a month. It said the last payment didn't wor...

  • Visitor
  • Plan Premium Country Philippines   Device Galaxy A6 Plus Operating System Android Oreo   My Question or Issue My premium got paused early, I had a 1 month subscription and Spotif...
  • Elena
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble cancelling my Hulu subscription via Spotify

I want to cancel my Hulu subscription that is billed through Spotify, but it was supposed to be a student discount bundle. I got the discount but only got Hulu and not Spotify premium. Since I got the subscription just for Hulu anyway, I didn't reall...

  • Visitor
  • I want to cancel my Hulu subscription that is billed through Spotify, but it was supposed to be a student discount bundle. I got the discount but only got Hulu and not Spotify premium. Since I got th...
  • Xenia
  • Moderator
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bought spotify premium but I still got spotify free

PlanFree/PremiumCountryThe NetherlandsDeviceDesktopOperating SystemWindows 10 My Question or IssueGood Evening,Yesterday I've payed €0,99 for 3 month spotify premium. The account, unfortunately, is still on the status of free spotify. The strange thi...

  • Visitor
  • Plan Free/Premium Country The Netherlands Device Desktop Operating System Windows 10   My Question or Issue Good Evening, Yesterday I've payed €0,99 for 3 month spotify premium. The a...
  • Xenia
  • Moderator
  • 11288 Views
  • 65 replies
  • 121 likes
  • 11288 Views
  • 65 replies
  • 121 likes

Problems with free 3 months

PlanFree/PremiumSamsung Galaxy 9 edgeOperating SystemAndroid Oreo My Question or IssueI bought today Spotify premium 3 months for free but i dont get it and the sale is disappeared please help me

  • Visitor
  • Plan Free/Premium Samsung Galaxy 9 edge Operating System Android Oreo   My Question or Issue I bought today Spotify premium 3 months for free but i dont get it and the sale is disapp...
  • Billy-J
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Can't get a Premium trial because I supposedly had had one already

So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and there too were no such records. I tried to get a tria...

  • Visitor
  • So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and th...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Premium
    Trial
  • 273 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution i wanted to renew my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueevery time i want to renew my sub cause i cancelled it and wanted to renew it but always say ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue every t...
  • Mario
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Solved!! Gift card doesn't work

Hello, I always subscribe to spotify with a gift card (10€) but this time, it doesn't work. The card is active (the ticket says so) and it was bought in the same country, today. My account is set in the right country as well.I've tried to enter the c...

  • Casual Listener
  • Hello, I always subscribe to spotify with a gift card (10€) but this time, it doesn't work. The card is active (the ticket says so) and it was bought in the same country, today. My account is set i...
  • Emilia_8
  • Community Legend
  • 960 Views
  • 3 replies
  • 0 likes
  • 960 Views
  • 3 replies
  • 0 likes