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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1499 Views
  • 19 replies
  • 1 likes
  • 1499 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47433 Views
  • 20 replies
  • 3 likes
  • 47433 Views
  • 20 replies
  • 3 likes

I travelled to Japan for 3 weeks and my Premium account was suspended

PlanPremium (on credit card since 2015!)CountryArgentinaDeviceiPhone X, Macbook Air 2018Operating SystemiOS 13, Mac OS MojaveMy Question or IssueI travelled to Japan and after 2 weeks i received an alert from Spotify because I was in another country....

  • Casual Listener
  • Plan Premium (on credit card since 2015!) Country Argentina Device iPhone X, Macbook Air 2018 Operating System iOS 13, Mac OS Mojave My Question or Issue I travelled to Japan and after ...
  • OneByBoo
  • Roadie
  • 816 Views
  • 1 replies
  • 0 likes
  • 816 Views
  • 1 replies
  • 0 likes

Spotify won't open

PlanFreeCountryPortugalDevicePCOperating SystemW10 My Question or IssueSo, i installed spotify on windows 10 and it dsn't open! no task what so ever.Something to do with hosts (using spybot hosts) or DNS (1.1.1.1)?

  • Casual Listener
  •   Plan Free Country Portugal Device PC Operating System W10   My Question or Issue So, i installed spotify on windows 10 and it dsn't open! no task what so ever. Something to do...
  • Luan
  • Spotify Star
  • 1326 Views
  • 5 replies
  • 0 likes
  • 1326 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing country with payement information does not work. UK to Luxembourg

I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement information to a Luxembourgish card by clicking on the "Cha...

  • Casual Listener
  • I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement inform...
  • raulitomoneta
  • Casual Listener
  • 1594 Views
  • 6 replies
  • 1 likes
  • country
    Family Plan
    Luxemboug
    Payement
    uk
  • 1594 Views
  • 6 replies
  • 1 likes

No puedo renovar suscripción porque no acepta código de tarjeta de regalo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

Fiz o pagamento no boleto , e nao chegou nenhum email de confirmação no meu email

fiz o pagamento no boleto assim que fiz minha assinatura, no entanto nao recebi nenhum boleto de nada !!!gostaria de ter algum retorno o mais breve possível .esse é meu *snip* caso queiram o comprovante , posso enviar .so resolvam isso ,por favor!!

  • Casual Listener
  • fiz o pagamento no boleto assim que fiz minha assinatura, no entanto nao recebi nenhum boleto de nada !!! gostaria de ter algum retorno o mais breve possível . esse é meu *snip* caso queiram o comp...
  • user-removed
  • Not applicable
  • 2189 Views
  • 6 replies
  • 0 likes
  • 2189 Views
  • 6 replies
  • 0 likes

Payment Issues (Again)

Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please?PlanPremiumCountryTurkeyDevice(iPhone 6s)Operating System(iOS 13) My Question or Issue

  • Casual Listener
  • Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please? Plan Premium Country Turkey Device (iPhone 6s) Operating System (...
  • Jacob
  • Community Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • Payment
  • 573 Views
  • 1 replies
  • 0 likes

Spotify won't accept my money...15 times :D

Ok guys, an apple music subscriber here.Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted and redirects me to some stupid page where I do not ...

  • Casual Listener
  • Ok guys, an apple music subscriber here. Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted...
  • Luan
  • Spotify Star
  • 560 Views
  • 3 replies
  • 1 likes
  • 560 Views
  • 3 replies
  • 1 likes

Cant Subscribe to premium with allready used payment method

HelloWhen trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens because i have aready used this payment method on an ...

  • Casual Listener
  • Hello When trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens ...
  • Luan
  • Spotify Star
  • 1007 Views
  • 5 replies
  • 0 likes
  • 1007 Views
  • 5 replies
  • 0 likes

Add family member while traveling

PlanPremimum FamilyCountryUSA/PhilippinesDeviceiPhone 10Operating SystemIOS My Question or IssueI live in the USA but I travel 3-6 months out of the year in Asia. I am in Asia right now and Spotify works fine but I want to upgrade to the family plan ...

  • Casual Listener
  • Plan Premimum Family Country USA/Philippines Device iPhone 10 Operating System IOS   My Question or Issue I live in the USA but I travel 3-6 months out of the year in Asia. I am in Asi...
  • Dogcow
  • Casual Listener
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

certain tracks and albums not available for premium for family

PlanPremium for familyCountryNorwayDeviceAsus ZenfoneOperating SystemAndroid My Question or IssueI have Premium for Family subscription, however some tracks or albums seem unavailable for me, they appear to be a "Premium feature" - shown in the pictu...

  • Casual Listener
  • Plan Premium for family Country Norway Device Asus Zenfone Operating System Android   My Question or Issue I have Premium for Family subscription, however some tracks or albums seem un...
  • Jacob
  • Community Legend
  • 503 Views
  • 5 replies
  • 0 likes
  • 503 Views
  • 5 replies
  • 0 likes

I bought a Hulu subscription how do I connect it with my Spotify account? I am a student

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Spotify increased how much it was charging without telling me.

PlanPremiumCountryUK My Question or IssueI am currently a student and have been for a few years. I was previously being charged £5/month for premium, however without alerting me this was increased to £10/month for April, May, June, July, August and S...

  • Newbie
  •   Plan Premium Country UK   My Question or Issue I am currently a student and have been for a few years. I was previously being charged £5/month for premium, however without alerting...
  • Luan
  • Spotify Star
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

Account not being accepted by hulu

Student PremiumU.S. Macbook Pro Operating SystemiOS 10 My Question or IssueI had a student subscription and just renewed it today. I had to change email addresses because i transfered colleges. When I went to activate hulu, it said accounts for both ...

  • Newbie
  •   Student Premium U.S.   Macbook Pro   Operating System iOS 10   My Question or Issue I had a student subscription and just renewed it today. I had to change email addre...
  • Luan
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and Galaxy S10 don't work together

I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone since the S6, and Spotify will stop playing. Yes, ...

  • Visitor
  • I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone...
  • Luan
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

HELP! Please, i have just joined 3 free months, what happens if i cancel the suscription right now?

What happens if i press cancel the suscription right now? I will keep the trial service Premium these 3 months?

  • Visitor
  • What happens if i press cancel the suscription right now? I will keep the trial service Premium these 3 months?  
  • Luan
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

spotify premium valid to may '20 win 10 won't play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Spotify do not cancel my account

In June I subscribe Spotify using the 3 months premium offer. When it finishes, if you don't cancel your subscription, automatically you pay for premium which cost 9.99 euros. I cancelled my subscription but Spotify didn't notice that, so when the of...

  • Visitor
  • In June I subscribe Spotify using the 3 months premium offer. When it finishes, if you don't cancel your subscription, automatically you pay for premium which cost 9.99 euros. I cancelled m...
  • Billy-J
  • Spotify Star
  • 520 Views
  • 1 replies
  • 1 likes
  • 520 Views
  • 1 replies
  • 1 likes

Premium Plan deceiving to newbie

PlanPremiumCountryCanadaDeviceDesktop ComputerOperating SystemWindows 10 I am new to Spotify and signed up to Premium thinking I could download songs to my computer via the Spotify program. HOWEVER I can't! I wanted to burn them to CD for my car but ...

  • Visitor
  •   Plan Premium Country Canada Device Desktop Computer Operating System Windows 10   I am new to Spotify and signed up to Premium thinking I could download songs to my computer via...
  • Billy-J
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Subscription mistake

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I need help transfering a free three month subscription to my account. Without noticin...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. ...
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Why my account changed to free?

Hi there,Firstable; Why there is no contact form/chat with expert or help phone? I have a big issue. My account changed to free before a mounth.I register with 3 mounths free by mobile operator service. And opererator charged fee to me. I can not tou...

  • Visitor
  • Hi there, Firstable; Why there is no contact form/chat with expert or help phone?   I have a big issue. My account changed to free before a mounth. I register with 3 mounths free by mobile o...
  • Billy-J
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes