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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6145 Views
  • 23 replies
  • 2 likes
  • 6145 Views
  • 23 replies
  • 2 likes

Church account

Hey. I'm looking to set up a business account so that the people in our church can get Church made playlists for people to go to. How do I go about doing that? Is it different than a personal account? Thanks. Steve

  • Visitor
  • Hey. I'm looking to set up a business account so that the people in our church can get Church made playlists for people to go to.  How do I go about doing that? Is it different than a persona...
  • egx
  • Visitor
  • 6076 Views
  • 2 replies
  • 0 likes
  • 6076 Views
  • 2 replies
  • 0 likes

Solved!! Downgrading to free, and upgrading to premium again

Hi,I'm on Family Premium right now, but considering downgrading to Free for a while.My question is around going back to family - will my liked songs / playlists / offline be restored to as it is now, or will I have to recreate it all?

  • Newbie
  • Hi, I'm on Family Premium right now, but considering downgrading to Free for a while. My question is around going back to family - will my liked songs / playlists / offline be restored to as it is ...
  • Emilia_8
  • Community Legend
  • 5111 Views
  • 1 replies
  • 0 likes
  • Free
  • 5111 Views
  • 1 replies
  • 0 likes

I can't see my Premium Student Plan in my plans list Only shows me as a Premium account.

Plan8,99 ₺ /Premium SudentCountryTurkeyDevice(iPhone 7,Computer)Operating System(iOS 13 , Windows 10,etc.) My Question or IssueI verified myself as student about 1 months ago and my subscription needed to continue as student plan and cost me 8,99 ₺ p...

  • Visitor
  • Plan 8,99 ₺ /Premium Sudent Country Turkey Device (iPhone 7,Computer) Operating System (iOS 13 , Windows 10,etc.)   My Question or Issue I verified myself as student about 1 month...
  • OneByBoo
  • Roadie
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung 6 month promotion not showing up

PlanFreeCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid 10 My Question or IssueWhen I first opened up the Spotify app on my new Note 10+, it showed me the option of signing up for a free 6-month trial of premium for Samsung phones. How...

  • Newbie
  • Plan Free Country USA Device Samsung Galaxy Note 10+ Operating System Android 10   My Question or Issue When I first opened up the Spotify app on my new Note 10+, it showed me the opti...
  • Xenia
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to buy a premium subscription

PlanFreeCountryCanadaDeviceiPhone 8Operating SystemIOS 10 My Question or IssueHello!I’ve been trying to buy a standard premium subscription since February (when there was the 3 month free trial) but every time I have entered my credit card info I get...

  • Visitor
  • Plan Free Country Canada Device iPhone 8 Operating System IOS 10   My Question or Issue Hello! I’ve been trying to buy a standard premium subscription since February (when there was t...
  • Ivan
  • Spotify Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Ads] Terms and Conditions - PiHole

PlanPremiumCountryThe NetherlandsDeviceAllOperating System- My Question or Issue In an article written on Tweakers: article it was brought to my attention that the Terms and Conditions were changed. The following is now in there: "circumventing or bl...

  • Casual Listener
  •   Plan Premium Country The Netherlands Device All Operating System -   My Question or Issue   In an article written on Tweakers: article it was brought to my atte...
  • Havenstance
  • Newbie
  • 8425 Views
  • 6 replies
  • 1 likes
  • 8425 Views
  • 6 replies
  • 1 likes

Unwanted playlists and strange artists

PlanPremium My Question or IssueRecently I've started noticing strange artists that seem like a fake accounts with some random music. I keep on seeing playlist all of which contain an underscore `_`I removed all of them however I keep on seeing these...

tjalnum_0-1584463059518.png image.png
  • Casual Listener
  • Plan Premium     My Question or Issue Recently I've started noticing strange artists that seem like a fake accounts with some random music. I keep on seeing playlist all of which conta...
  • tjalnum
  • Casual Listener
  • 664 Views
  • 3 replies
  • 0 likes
  • fake artists
    unwanted albums
    unwated playlist
  • 664 Views
  • 3 replies
  • 0 likes

Solved!! Family premium

PlanPremium with HuluCountryUSA DeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueI am subscribed to premium with Hulu and want to upgrade to family premium. Will I still get billed for Hulu through spotify or will I have to pay for H...

  • Visitor
  • Plan Premium with Hulu Country USA   Device Samsung Galaxy 7 Operating System Android    My Question or Issue I am subscribed to premium with Hulu and want to upgrade to fam...
  • Loxer
  • Community Legend
  • 1589 Views
  • 1 replies
  • 0 likes
  • Family account upgrade
    Premium Hulu
  • 1589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium got cancelled (mobile payment - Philippines - Globe Telecom)

Question:I've been using premium since 2018. Recently, my premium got cancelled. Whenever I try to subscribe again, I don't receive any PIN on my mobile number, but when I use another mobile number (from the same telecom - Globe) I do receive a PIN.Y...

  • Visitor
  • Question: I've been using premium since 2018. Recently, my premium got cancelled. Whenever I try to subscribe again, I don't receive any PIN on my mobile number, but when I use another mobile number...
  • Xenia
  • Moderator
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where I can buy a gift card from Italy?

CountryItaly My Question or IssueHello, I'm trying to gift a Spotify subscription but I can't find it anywhere online. Can someone help? It's for a birthday.Thanks.

  • Casual Listener
  • Country Italy   My Question or Issue Hello, I'm trying to gift a Spotify subscription but I can't find it anywhere online. Can someone help? It's for a birthday. Thanks.
  • cornflakes_
  • Casual Listener
  • 1210 Views
  • 2 replies
  • 0 likes
  • 1210 Views
  • 2 replies
  • 0 likes

Cobrança dupla

Tenho o plano Spotify Universitário e ao atualizar o meu pagamento mensal foram debitados dois valores da minha conta. O valor de R$ 16,90 não corresponde ao meu plano. Peço por gentileza o ressarcimento do valor em conta.

  • Visitor
  • Tenho o plano Spotify Universitário e ao atualizar o meu pagamento mensal foram debitados dois valores da minha conta. O valor de R$ 16,90 não corresponde ao meu plano. Peço por gentileza o ressarcim...
  • Bittencourt
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Subscription

Plan PremiumCountry IndiaDevice Samsung Tab A 10.1Operating System Android My Question or IssueIf I cancel my subscription for premium, do I get a cashback? If yes, within how many days of premium subscription is it allowed?

  • Visitor
  • Plan Premium Country India Device Samsung Tab A 10.1 Operating System Android  My Question or Issue If I cancel my subscription for premium, do I get a cashback? If yes, within how man...
  • OneByBoo
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me están haciendo un cargo que no reconozco

 Me están haciendo un cargo del cual si estoy consciente por mi plan Premium familiar de $149 pero ahora aparte de ese me están haciendo un cargo por $30, y no me llegó correo del porque me están cobrando más ni porque me quitaron dinero de mi tarjet...

D83AD175-89B8-4C89-A88E-EBF79A74CF80.jpeg
  • Visitor
  •   Me están haciendo un cargo del cual si estoy consciente por mi plan Premium familiar de $149 pero ahora aparte de ese me están haciendo un cargo por $30, y no me llegó correo del porque me están c...
  • Mario
  • Spotify Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch subscription from partner to Spotify

I currently subscribed an individual premium account with a partner company Singtel in Singapore. Will my playlists be deleted if I cancel my singtel account and I subscribe the family premium directly with Spotify? I use iPhone for my playlist

  • Visitor
  • I currently subscribed an individual premium account with a partner company Singtel in Singapore.   Will my playlists be deleted if I cancel my singtel account and I subscribe the family premi...
  • Ivan
  • Spotify Legend
  • 1102 Views
  • 1 replies
  • 0 likes
  • music
  • 1102 Views
  • 1 replies
  • 0 likes

Superuser Contribution No ads. False advertising!

I am a paying premium member so I should not see or hear any ads. I don't care about the information on your support site that says "some podcasts may have third-party advertising or sponsorship messages within their episodes", because you didn't dis...

  • Visitor
  • I am a paying premium member so I should not see or hear any ads. I don't care about the information on your support site that says "some podcasts may have third-party advertising or sponsorship mess...
  • Ivan
  • Spotify Legend
  • 803 Views
  • 1 replies
  • 1 likes
  • 803 Views
  • 1 replies
  • 1 likes

Superuser Contribution Updated payment info will charge date change

i updated my payment info and my usual charge date was the 28th of every month but it took out the money on the 6th after I updated. Will the 6th be my new charge date? I need to know for financial reasons

  • Casual Listener
  • i updated my payment info and my usual charge date was the 28th of every month but it took out the money on the 6th after I updated. Will the 6th be my new charge date? I need to know for financial r...
  • Mario
  • Spotify Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Superuser Contribution Multiple Charges

PlanFree/PremiumCountryVietnamDeviceIphone XrOperating System(iOS 13 My Question or IssueToday I got charged 3 times (do not know why). I visit this page to check the receipt and it only shows 1 time charge. I never pay late and last month I am only ...

  • Casual Listener
  • Plan Free/Premium Country Vietnam Device Iphone Xr Operating System (iOS 13   My Question or Issue Today I got charged 3 times (do not know why). I visit this page to check the receipt...
  • Mario
  • Spotify Legend
  • 9526 Views
  • 5 replies
  • 0 likes
  • 9526 Views
  • 5 replies
  • 0 likes

Superuser Contribution No Pre-paid options for Premium student account

PlanStudent Premium CountryIndia Device(OnePlus 6t)Operating System(Android 10) My Question or IssueThere are no Pre-paid Premium Subscriptions for students, if any pls guid me through them.

  • Visitor
  •   Plan Student Premium   Country India   Device (OnePlus 6t) Operating System (Android 10)   My Question or Issue There are no Pre-paid Premium Subscriptions for&nbsp...
  • Ivan
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Payment

Hello everybody,I just need an explanation about payment of this type of subscription: is it only possible to pay monthly or is there a method to pay an entire years?In this way I don't necessarily have to top up the card every month.Thanks.

  • Newbie
  • Hello everybody, I just need an explanation about payment of this type of subscription: is it only possible to pay monthly or is there a method to pay an entire years? In this way I don't nece...
  • Mario
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't re-subscribe to yearly premium

PlanFree/Premium My Question or IssueI have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "Start my subscription," it comes back with an error saying that so...

  • Casual Listener
  • Plan Free/Premium   My Question or Issue I have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "St...
  • Xenia
  • Moderator
  • 899 Views
  • 3 replies
  • 0 likes
  • Subscriptions
  • 899 Views
  • 3 replies
  • 0 likes