Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Not applicable
- 42070 Views
- 19 replies
- 1 likes
- 42070 Views
- 19 replies
- 1 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5342 Views
- 23 replies
- 2 likes
- 5342 Views
- 23 replies
- 2 likes
Superuser Contribution premium for family changed into free
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have premium for family and also paid for it this month (february 8th), but somehow we now...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We have...
-
-
- Community Legend
- 716 Views
- 1 replies
- 0 likes
- 716 Views
- 1 replies
- 0 likes
Superuser Contribution Charged for premium, still on free.
PlanFree, but was buying premiumCountryIndiaDeviceMotorola G5S+Operating SystemAndroid Oreo My Question or IssueI was just buying Spotify Premium with the students' discount. The SheerID verification was complete and I proceeded to pay. I paid with a...
- Plan Free, but was buying premium Country India Device Motorola G5S+ Operating System Android Oreo My Question or Issue I was just buying Spotify Premium with the students' disc...
-
-
- Community Legend
- 1227 Views
- 2 replies
- 0 likes
- 1227 Views
- 2 replies
- 0 likes
Solved!! Only single premium plan available in romania after 2 years
PlanPremium Family & Premium StudentCountryRomania My Question or IssueHello there!Community request 1 Community request 2 ...As you can see, there were multiple request for these premium plans going as far as almost 2 years ago. There were promises,...
- Plan Premium Family & Premium Student Country Romania My Question or Issue Hello there! Community request 1 Community request 2 ... As you can see, there were multipl...
-
-
- Spotify Star
- 777 Views
- 1 replies
- 0 likes
- 777 Views
- 1 replies
- 0 likes
Family Plan
PlanPremium -> FamilyCountryBelgium Good morning, I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (Belgium) isn't allowed to pay thourgh credit card (VISA or Mastercard)... I'm ...
- Plan Premium -> Family Country Belgium Good morning, I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (...
-
-
- Spotify Star
- 496 Views
- 1 replies
- 0 likes
- 496 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium Slovenia
So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported country. Im fed up with using tweaked apps on a dif...
- So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported ...
-
-
- Spotify Star
- 1840 Views
- 1 replies
- 1 likes
- 1840 Views
- 1 replies
- 1 likes
Solved!! Student Bundle Premium Spotify + No-Ad Hulu
My Question or IssueI don't currently subscribe to Spotify further than the free version. I currently pay a subscription cost to Hulu for their Ad-Free version, and know that there is a Student Spotify-Hulu bundle but that only includes the Hulu with...
- My Question or Issue I don't currently subscribe to Spotify further than the free version. I currently pay a subscription cost to Hulu for their Ad-Free version, and know that there is a Student Spo...
-
-
- Spotify Star
- 3140 Views
- 1 replies
- 0 likes
- 3140 Views
- 1 replies
- 0 likes
improper billing
PlanPremiumCountryBrazilDeviceRedmi 7System operationAndroid 9My question or problemThis morning, I received a message from my bank saying that Spotify Premium has been activated in my account. I have two accounts on Spotify, I signed in to both acco...
- Plan Premium Country Brazil Device Redmi 7 System operation Android 9 My question or problem This morning, I received a message from my bank saying that Spotify Premium has been acti...
-
-
- Community Legend
- 669 Views
- 3 replies
- 0 likes
- 669 Views
- 3 replies
- 0 likes
Premium bug?
PlanPremiumCountryMexicoDevice Samsung Galaxy S8+My Question or IssueI bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline mode it tells me that I only have 29 days left so that I have to connect to the...
- Plan Premium Country Mexico Device Samsung Galaxy S8+ My Question or Issue I bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline m...
-
-
- Community Legend
- 275 Views
- 1 replies
- 0 likes
- 275 Views
- 1 replies
- 0 likes
Superuser Contribution plano
nao tenho nenhum plano ainda, quatro amigos e eu queremos assinar um plano, qual o melhor plano para nos?
- nao tenho nenhum plano ainda, quatro amigos e eu queremos assinar um plano, qual o melhor plano para nos?
-
-
- Spotify Legend
- 964 Views
- 2 replies
- 0 likes
-
plano
- 964 Views
- 2 replies
- 0 likes
Payment
My Question or Issuei didnt have a spotify account, and i got charged somehow....is there anyway i can get my money back or at least cancel the subscription? i dont know what email or anything the card is attached to that has a spotify.
- My Question or Issue i didnt have a spotify account, and i got charged somehow....is there anyway i can get my money back or at least cancel the subscription? i dont know what email or anything the ...
-
-
- Community Legend
- 580 Views
- 3 replies
- 0 likes
- 580 Views
- 3 replies
- 0 likes
Superuser Contribution Currys will only provide one code yet I purchased two eligible items
I purchased two Sonos sound bars at Christmas as presents for family. The Sonos sound bar comes with six months free code so I naturally expected to receive two codes. I only received a single code and they are refusing to provide a second stating I ...
- I purchased two Sonos sound bars at Christmas as presents for family. The Sonos sound bar comes with six months free code so I naturally expected to receive two codes. I only received a s...
-
-
- Casual Listener
- 905 Views
- 5 replies
- 0 likes
- 905 Views
- 5 replies
- 0 likes
Solved!! Got e-mail on Feb 12,2020 for 3mo free with a Premium subscription but unable to activate
PlanFree/PremiumCountry France Samsung Note 9 + PC Android + Windows 10 My Question or IssueI got an e-mail on Feb 12, 2020 for a 3mo free trial for Premium, but when I try to subscribe, I only get 1mo free. I have never subscribed to Spotify Premium...
- Plan Free/Premium Country France Samsung Note 9 + PC Android + Windows 10 My Question or Issue I got an e-mail on Feb 12, 2020 for a 3mo free trial for Premium, but ...
-
-
- Casual Listener
- 597 Views
- 4 replies
- 0 likes
- 597 Views
- 4 replies
- 0 likes
Premium subscription lost
Country: United Kingdom Hi,so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything. I should have two years of Spotify premium, ending 07/12/20 (December), which came free with ...
- Country: United Kingdom Hi, so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything. I should have ...
-
-
- Community Legend
- 352 Views
- 3 replies
- 0 likes
- 352 Views
- 3 replies
- 0 likes
Superuser Contribution Hulu not working with student premium
I have Spotify premium through the student discount and my Hulu is not working. When I click the “start watching” on Hulu under active services, it takes me to the Hulu screen asking me to sign up for $5.99/month. How can this be resolved???
- I have Spotify premium through the student discount and my Hulu is not working. When I click the “start watching” on Hulu under active services, it takes me to the Hulu screen asking me to sign up fo...
-
-
- Spotify Legend
- 969 Views
- 8 replies
- 0 likes
- 969 Views
- 8 replies
- 0 likes
Superuser Contribution non existiong offer
PlanFree My Question or IssueWhy am I in the Spotify app offered (pestered) premium account try for free for three months, when no such offer is availible clicking on the banner? If I am not eligible for the offer, don't offer it to me!!! Whatever ha...
- Plan Free My Question or Issue Why am I in the Spotify app offered (pestered) premium account try for free for three months, when no such offer is availible clicking on the banner?...
-
-
- Spotify Legend
- 543 Views
- 6 replies
- 0 likes
- 543 Views
- 6 replies
- 0 likes
Got charge after cancel my subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have canceled my previous subscriptions in iphone (itunes) then upgrade it into premium fa...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
-
-
- Community Legend
- 377 Views
- 2 replies
- 0 likes
-
Subscription
- 377 Views
- 2 replies
- 0 likes
Solved!! Can I Switch to Family Premium and Keep Hulu?
PlanPremiumCountryU.S.A.My Question or IssueCurrently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to family plan and keep hulu or is it just not possible?
- Plan Premium Country U.S.A. My Question or Issue Currently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to ...
-
-
- Roadie
- 16675 Views
- 1 replies
- 0 likes
-
Family HuluFamily PlanHuluHulu FamilyPremiumSwitch
- 16675 Views
- 1 replies
- 0 likes
Solved!! refund and cancel subscription
hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt use the service and i want my money back. if u want...
- hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt ...
-
-
- Community Legend
- 810 Views
- 3 replies
- 0 likes
- 810 Views
- 3 replies
- 0 likes
Superuser Contribution Vodafone Music Premium not working
PlanPremiumCountryIreland DeviceiPhone 8 Operating System(iOS 10 My Question or IssueI have a premium subscription through Vodafone music but on my app and online it’s saying I don’t have premium. Can someone help with this please ? I have already tr...
- Plan Premium Country Ireland Device iPhone 8 Operating System (iOS 10 My Question or Issue I have a premium subscription through Vodafone music but on my app and online i...
-
-
- Spotify Legend
- 426 Views
- 1 replies
- 0 likes
- 426 Views
- 1 replies
- 0 likes
Why is Spotify showing me ads if I'm paying premium? This is not honest and respectful
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Roadie
- 483 Views
- 1 replies
- 0 likes
- 483 Views
- 1 replies
- 0 likes