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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
71644 Views
31 replies
2 likes
Moderator
120724 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
156530 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
306730 Views
169 replies
13 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11 My Question or IssueSo because spotify recently refused to take my bank account as a payment option when trying to change it i switched to activation cards for 10 bucks....
Plan Premium Country Germany Device Samsung Galaxy S10 Plus Operating System Android 11 My Question or Issue So because spotify recently refused to take my bank account as a payment ...
Spotify Legend
465 Views
1 replies
0 likes
.PlanPremium duoCountryUkDeviceGoogle nest. x 3 My Question or IssueDuo set up for 2 users in same house linked and verified addresses. Both Show up on spotifty subscription plan manager and plan member. We have 3 nests but only one person can use sp...
. Plan Premium duo Country Uk Device Google nest. x 3 My Question or Issue Duo set up for 2 users in same house linked and verified addresses. Both Show up on spotifty s...
Spotify Legend
661 Views
2 replies
0 likes
Plan PremiumCountry UK My Question or Issue I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, including incognito mode. I can see the Receipt for my last payment. Any help would ...
Plan Premium Country UK My Question or Issue I am unable to change my plan from Premium to Free. The "Available plans" page is blank. I have tried different browsers, includin...
Spotify Legend
1583 Views
3 replies
0 likes
PlanPremium changed to Premium DuoCountryNetherlands DeviceiPhone 11Operating SystemiOS 15,2 My Question or IssueI changed my Premium account yesterday evening into Premium Duo.In the screen there was a new payment proposal.After that I didn't hear a...
Plan Premium changed to Premium Duo Country Netherlands Device iPhone 11 Operating System iOS 15,2 My Question or Issue I changed my Premium account yesterday evening into Pr...
Spotify Legend
422 Views
1 replies
0 likes
Hello all - I've recently upgraded my vodafone to include 2 years of free spotify premium. I'm already a premium payer. Can i confirm the process for using the vodafone offer as follows: 1) cancel premium subscription 2) follow instructions from voda...
Hello all - I've recently upgraded my vodafone to include 2 years of free spotify premium. I'm already a premium payer. Can i confirm the process for using the vodafone offer as fol...
Spotify Legend
1910 Views
3 replies
0 likes
PlanPremiumCountryGermanyDevice(RedMi 8Pro/ iPhone 6Operating System(iOS 10, Android Oreo) My Question or IssueI signed up for a premium Duo account for my 15 y/o daughter and me. We're in the same house. She's adding the correct address, but when at...
Plan Premium Country Germany Device (RedMi 8Pro/ iPhone 6 Operating System (iOS 10, Android Oreo) My Question or Issue I signed up for a premium Duo account for my 15 y/o daught...
Newbie
596 Views
1 replies
1 likes
Hi,I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details. My Question or IssueI tried several times to update the country and it doesn’t save the change from the U.K. to US. I also tried to...
Hi, I have a Premium plan and I want to change the account from a U.K. account to the US , and update the card details. My Question or Issue I tried several times to upda...
Moderator
1297 Views
5 replies
0 likes
Plan: PremiumCountry: Germany My RequestDear Spotify-Team, I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee since July 2021. I am still a student I am kindly asking you if you could retr...
Plan: Premium Country: Germany My Request Dear Spotify-Team, I checked my bank account and noticed that I have been charged the normal premium fee instead of the student fee si...
Spotify Star
920 Views
1 replies
0 likes
I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are suddenly confirming the more expensive subscription...
I was asked to update payment information for my premium subscription, and get sent to the website. On this page you are stuck to the Premium Duo option, and after updating the payment info, you are ...
Spotify Legend
1388 Views
3 replies
0 likes
I decided the other day to try the Premium subscription (free trial thankfully)basically to remove the ads, but now that I have it, it doesn't remove the ads at all. I'm wondering now what in the world would I pay $10 a month for pretty much nothing....
I decided the other day to try the Premium subscription (free trial thankfully)basically to remove the ads, but now that I have it, it doesn't remove the ads at all. I'm wondering now wha...
Moderator
720 Views
2 replies
0 likes
PlanPremiumCountryUnited KingdomDevice(iPhone xR)Operating System(iOS 15.1) My Question or IssueMy current Premium subscription is due to charge me £9.99 tomorrow (27/12/2021). However, I recently received an email offering three months for free as p...
Plan Premium Country United Kingdom Device (iPhone xR) Operating System (iOS 15.1) My Question or Issue My current Premium subscription is due to charge me £9.99 tomorrow (27...
Spotify Legend
611 Views
1 replies
0 likes
PlanFree/PremiumCountryPhilippines My Question or IssueIf I subscribed to a one time payment for one year and I moved to another country after subscribing at least a month prior, will I still get Spotify Premium for the entire year?
Plan Free/Premium Country Philippines My Question or Issue If I subscribed to a one time payment for one year and I moved to another country after subscribing at least a month prio...
Spotify Legend
5228 Views
5 replies
0 likes
See screen grab of my bank account where every month I am getting 2 payment deducted. Please let me know how I get this stopped and a refund for the over charges? Thanks you
See screen grab of my bank account where every month I am getting 2 payment deducted. Please let me know how I get this stopped and a refund for the over charges? Thanks you
Moderator
1650 Views
8 replies
1 likes
Hi, Spotify team.I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryvnias and dollars into hryvnias.
Hi, Spotify team. I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryv...
Newbie
10624 Views
11 replies
26 likes
I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occurred". I thought maybe I couldn't add the cards till...
I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occur...
Spotify Legend
6916 Views
5 replies
0 likes
Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructions to change it, but when I try to do so to my aussie credit...
Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructio...
Moderator
1981 Views
5 replies
0 likes
Hi,I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhere else.We both live in the same house but, due to jo...
Hi, I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhe...
Spotify Legend
1923 Views
3 replies
0 likes
PlanFree/PremiumCountryFinlandDevice(iPhone Operating SystemIOS 10 My Question or Issue My issue is that i paid for my premium three days ago and now i lost it, i would like refund or new free premium, i paid 10€ for nothing and i want my money or my...
Plan Free/Premium Country Finland Device (iPhone 😎 Operating System IOS 10 My Question or Issue My issue is that i paid for my premium three days ago and now i lost it, i w...
Community Legend
588 Views
1 replies
0 likes
Hi all, I've changed my payment details (added a new card) and today I was asked to review the card details, and I made a payment, and now I'm on Premium plan instead of Family plan (I'm on that plan the last few years) can this be reverted? So that ...
Hi all, I've changed my payment details (added a new card) and today I was asked to review the card details, and I made a payment, and now I'm on Premium plan instead of Family plan (I'm on that plan...
Roadie
375 Views
1 replies
0 likes
Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account. Thanks
Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account. Thanks
Roadie
544 Views
1 replies
0 likes
