Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

74605 Views

31 replies

2 likes

Account
  • 74605 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

158950 Views

69 replies

10 likes

Premium for Family
  • 158950 Views
  • 69 replies
  • 10 likes

I just paid for individul premium but I want to do family package

I just paid for individul premium but I want to do family package.Can I pay the rest of family package instead? Because for previous months I paid and use for all family.PlanPremiumCountryThailandDevice(iPhone, Samsung)Operating System(iOS, Android) ...

Newbie

I just paid for individul premium but I want to do family package. Can I pay the rest of family package instead? Because for previous months I paid and use for all family. Plan Premium Country T...

Billy-J

Spotify Star

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto-renew plans temporarily unavailable

PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to buy Spotify Premium individual plan with autorenewed subscription, but the ...

Casual Listener

Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm tryi...

Ver

Spotify Legend

2112 Views

4 replies

1 likes

  • 2112 Views
  • 4 replies
  • 1 likes

Superuser Contribution Re: Buying spotify premium ecard for my wife

none of those links work, after searching Google and duckduckgo and all I get are broke links and shading websites... want to buy my son Spotify for a year and I CAN'T ??

Casual Listener

none of those links work, after searching Google and  duckduckgo and all I get are broke links and shading websites...  want to buy my son Spotify for a year and I CAN'T  ?? 

Eni

Moderator

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Weakly Premium

I purchased 7 day plan and my payment status is completed yet it is not reflected on my accountpremiumCountryIndiaDeviceMI A2

Newbie

I purchased 7 day plan and my payment status is completed yet it is not reflected on my account premium Country India Device MI A2

Elena

Moderator

508 Views

1 replies

0 likes

Premium
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium mini

PlanFreeCountryEgypt DeviceLaptopOperating SystemWindows 11 Can't subscribe to premium mini plan and gets "Sorry, your payment failed. No charges were made." every time

Casual Listener

Plan Free Country Egypt   Device Laptop Operating System Windows 11   Can't subscribe to premium mini plan and gets "Sorry, your payment failed. No charges were made." every time&...

Elena

Moderator

1003 Views

2 replies

0 likes

  • 1003 Views
  • 2 replies
  • 0 likes

Superuser Contribution [FIXED]UPI Payment charged for 12 months but plan not activated on any device.

PlanPremium Duo 1 YearCountryIndiaDeviceRedmi Note Pro 9Operating SystemWindows 10 My Question or IssuePaid for Premium Duo for 1 year 1799 INR from UPI (Google Pay). PLAN NOT ACTIVATED ON ANY DEVICE.Have tried all solutions linked on all threads on ...

Casual Listener

Plan Premium Duo 1 Year Country India Device Redmi Note Pro 9 Operating System Windows 10   My Question or Issue Paid for Premium Duo for 1 year 1799 INR from UPI (Google Pay).  ...

gurujo

Casual Listener

666 Views

2 replies

0 likes

  • 666 Views
  • 2 replies
  • 0 likes

No puedo ingresar mi tarjeta de regaló

Hola, ayer compré una tarjeta de regaló pero al ingresar el PIN la página me marcaba como error, quisiera saber que procede ya que fui al 7 eleven dónde la compré y me dijeron que no es el problema de ellos. Esperó respuesta, gracias.

Visitor

Hola, ayer compré una tarjeta de regaló pero al ingresar el PIN la página me marcaba como error, quisiera saber que procede ya que fui al 7 eleven dónde la compré y me dijeron que no es el problema d...

Jose_M

Spotify Star

690 Views

1 replies

0 likes

Social & Random
  • 690 Views
  • 1 replies
  • 0 likes

Re: More issues trying to redeem a Google Home Mini

I contacted Josephine V today and she was no help! She confirmed that I registered for the device weeks ago. Notification said I'd be informed when the device was ready,but I never received anything after that! She directed me to Google. They get you...

Visitor

I contacted Josephine V today and she was no help! She confirmed that I registered for the device weeks ago. Notification said I'd be informed when the device was ready,but I never received anything ...

Jose_M

Spotify Star

560 Views

1 replies

1 likes

  • 560 Views
  • 1 replies
  • 1 likes

Why am I paying $10 a month for a laughingly unoptimized piece of **bleep**?

Guess what? I no longer am. I can't like my own local files which are, derp, the songs I like the most. This alone is literally the dumbest thing I have ever had to deal with how ever, the difficulty of just being able to play my music across machine...

Casual Listener

Guess what? I no longer am.   I can't like my own local files which are, derp, the songs I like the most. This alone is literally the dumbest thing I have ever had to deal with how ever, ...

Jose_M

Spotify Star

791 Views

1 replies

1 likes

  • 791 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment problems as daughter is living abroad

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear All! I have a quick question? My daughter is just staying for a year in the US. As we ha...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Dear Al...

Mihail

Spotify Legend

685 Views

1 replies

0 likes

payment options
  • 685 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription changed while updating payments method

PlanFamilyCountryRussia My Question or IssueHello Team,I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charged for Premium subscription instead of Family one. Is there any option...

Newbie

Plan Family Country Russia   My Question or Issue Hello Team, I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charg...

Jeremy

Spotify Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching from Family to Duo

Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do. Can someone tell me how I can switch so he won't ...

Casual Listener

Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do...

Jeremy

Spotify Legend

524 Views

1 replies

0 likes

Subscriptions
  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for 6month premium with 3month free.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for 6months premium with 3month free(9months). but premium end on 26/01/2022. Kindly l...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid ...

Jeremy

Spotify Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Charged for a dormant student account we believed to be inactive.

We've had premium family for at least 7 years now. My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes that he deactivated that account. When we signed up to premium-fam...

Newbie

We've had premium family for at least 7 years now.    My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes ...

Maxim

Spotify Star

770 Views

1 replies

0 likes

  • 770 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for two subscriptions! Why?

PlanPREMIUMCountry DeviceSamsung S20+Operating SystemIdk, most recent android i guess My Question or Issue I've just realised that I have been paying for my DUO plan simultaneously with solo premium for at least 5 to 6 months.

Newbie

Plan PREMIUM Country   Device Samsung S20+ Operating System Idk, most recent android i guess   My Question or Issue   I've just realised that I have been paying for my DUO p...

Eni

Moderator

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Premium duo - we both have spotify accounts, will be both keep our current profiles?

We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc? PlanPremium duoCountryUKDeviceiPhonesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc?  Plan Premium duo Country UK Device iPhones Operat...

Billy-J

Spotify Star

895 Views

1 replies

0 likes

  • 895 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Add partner to new Duo account

PlanDuoCountryUKDevice(iPhone 8, Echo Dot, Laptops)Operating System(iOS 10, Windows 10,etc.) My Question or IssueOK, I've just signed up for Duo so that my partner and I can listen to different music at the same time on our devices.I've sent the invi...

Casual Listener

  Plan Duo Country UK Device (iPhone 8, Echo Dot, Laptops) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue OK, I've just signed up for Duo so that my partner an...

Jeremy

Spotify Legend

1858 Views

4 replies

0 likes

  • 1858 Views
  • 4 replies
  • 0 likes

Superuser Contribution Free trial problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was wonderin if ur free trial got cancelled as well? becus mine just did this mornin and im...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was w...

Eni

Moderator

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Changed the payment information and same time lost my Headspace subscription

I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says "Your plan will change to Spotify Premium on 1/18/2...

Casual Listener

I had a subscription with Headspace and Spotify Premium in Sweden. I changed my payment card and information this time to Finland. At the same time I lost my subscription with Headspace. Now it says ...

Billy-J

Spotify Star

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Superuser Contribution Takes 10€ from my bank account even though i used a gift code for this month

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11 My Question or IssueSo because spotify recently refused to take my bank account as a payment option when trying to change it i switched to activation cards for 10 bucks....

Newbie

Plan Premium Country Germany Device Samsung Galaxy S10 Plus Operating System Android 11   My Question or Issue So because spotify recently refused to take my bank account as a payment ...

MafeG

Spotify Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes