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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76404 Views
  • 27 replies
  • 5 likes
  • 76404 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43409 Views
  • 19 replies
  • 2 likes
  • 43409 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31447 Views
  • 17 replies
  • 3 likes
  • 31447 Views
  • 17 replies
  • 3 likes

Support Paytm recurring payments for subscriptions

Hey there! I regularly buy spotify premium using paytm, but it seems like I can't enable a subscription using Paytm, only card. My bank doesn't support recurring payments, so could you guys please add paytm as a payment mode for subscriptions? Looks ...

  • Casual Listener
  • Hey there! I regularly buy spotify premium using paytm, but it seems like I can't enable a subscription using Paytm, only card. My bank doesn't support recurring payments, so could you guys please ad...
  • devxpy
  • Casual Listener
  • 926 Views
  • 2 replies
  • 2 likes
  • 926 Views
  • 2 replies
  • 2 likes

Superuser Contribution Facturacion

Buenas tardes. Desde diciembre Enero recibo doble cobro por una unica cuenta, he cancelado la suscripcion pasando a cuenta free y aun sigo recibiendo el cobro en mi tarjeta VISA. Solicito solucion

  • Casual Listener
  • Buenas tardes.   Desde diciembre Enero recibo doble cobro por una unica cuenta, he cancelado la suscripcion pasando a cuenta free y aun sigo recibiendo el cobro en mi tarjeta VISA. Solicito so...
  • Peter
  • Spotify Legend
  • 388 Views
  • 3 replies
  • 1 likes
  • 388 Views
  • 3 replies
  • 1 likes

Premium working on Android but not desktop

PlanPremiumCountryUSADeviceGalaxy S9Operating SystemAndroid My Question or IssueBeen using spotify premium of my GalaxyS9 for a couple months now, just tried to use the desktop app and website today and its saying im not a premium member; my bank acc...

  • Casual Listener
  •   Plan Premium Country USA Device Galaxy S9 Operating System Android   My Question or Issue Been using spotify premium of my GalaxyS9 for a couple months now, just tried to use t...
  • Billy-J
  • Spotify Star
  • 165 Views
  • 3 replies
  • 0 likes
  • 165 Views
  • 3 replies
  • 0 likes

The owner of Family share has an email that is not available.

PlanPremium Family shareCountrySwedenDevice Operating System My Question or IssueMy dad the payee of our family share account can't login to his Spotify account because the email he used is not available anymore and.he forgot the password. Is there a...

  • Newbie
  • Plan Premium Family share Country Sweden Device   Operating System   My Question or Issue My dad the payee of our family share account can't login to his Spotify account because th...
  • Billy-J
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

No premium but still paying.

PlanPremiumCountryIsraelDeviceAllOperating SystemAll My Question or IssueFor a couple of weeks now I seem to have lost my premium subscription despite paying the monthly fee (last payment yesterday), I have no other accounts and I have tried reloggin...

  • Newbie
  • Plan Premium Country Israel Device All Operating System All   My Question or Issue For a couple of weeks now I seem to have lost my premium subscription despite paying the monthly fee ...
  • Billy-J
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Unable to redeem 1 Month Spotify Subscription

PlanFree/PremiumCountryJohor, Malaysia DeviceMeizu M6Operating SystemWindows 10 Pro, Android 7 My Question or IssueI have a problem here. Recently i bought 1 month of Spotify Subscription Card from 7Eleven in my area. When i tried to enter the code a...

  • Newbie
  • Plan Free/Premium Country Johor, Malaysia   Device Meizu M6 Operating System Windows 10 Pro, Android 7   My Question or Issue I have a problem here. Recently i bought 1 month of ...
  • Brunelicia
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

[Brazil] payment rejected several times

PlanTrying to subscribe for premium with the offer 3 months for R$ 1,99CountryBrazilDeviceSamsung Galaxy A5Operating SystemAndroid 8 My Question or IssueI want to subscribe premium with the offer of 3 months for R$ 1,99, but my payment is always reje...

  • Casual Listener
  •   Plan Trying to subscribe for premium with the offer 3 months for R$ 1,99 Country Brazil Device Samsung Galaxy A5 Operating System Android 8   My Question or Issue I want to sub...
  • Bittencourt
  • Spotify Star
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Spotify me cobra pero no me registra el pago para premium

Bueno tengo un problema con spotify premium tengo mi tarjeta de nomina (la del trabajo) es la que utilizo pagar el premium y siempre dejo los 150 que son me los cobra y no me registra el pago para premium el dia de hoy 11/06/2019 me cancelo mi premiu...

  • Newbie
  • Bueno tengo un problema con spotify premium tengo mi tarjeta de nomina (la del trabajo) es la que utilizo pagar el premium y siempre dejo los 150 que son me los cobra y no me registra el pago para pr...
  • Brunelicia
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Pago
  • 288 Views
  • 1 replies
  • 0 likes

Cambio de premium individual a familiar

Quiero cambiar mi plan individual a,un familiar. Me acaban de debitar la cuenta individual, pero quiero que pase a familiar. Existe alguna manera de que pague la diferencia para así pasar al familiar?

  • Newbie
  • Quiero cambiar mi plan individual a,un familiar. Me acaban de debitar la cuenta individual, pero quiero que pase a familiar. Existe alguna manera de que pague la diferencia para así pasar al familiar...
  • Brunelicia
  • Community Legend
  • 1220 Views
  • 1 replies
  • 0 likes
  • Familiar
  • 1220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my premium

PlanPremiumCountryUAEDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueI subscribed for 3 months last week to try the spotify premium version and today I have encountered an issue where it is not allowing me to download playlist. A...

  • Casual Listener
  • Plan Premium Country UAE Device Samsung Galaxy S10+ Operating System Android    My Question or Issue I subscribed for 3 months last week to try the spotify premium  version a...
  • Rihan_
  • Casual Listener
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes

Payment

My Question or IssueI have an iPhone 6, and my bank statements are saying that I paid for spoitfy premium on 28th of may but it’s due to come out now, I have just received an email saying they couldn’t take the payment

  • Casual Listener
  • My Question or Issue I have an iPhone 6, and my bank statements are saying that I paid for spoitfy premium on 28th of may but it’s due to come out now, I have just received an email saying they coul...
  • Tasmin2
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Solved!! What is the final price?

In the advertisement writes 0.99 euro/3 months, but when i want to subscribe it tells me 4,99 for three monthsPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Casual Listener
  • In the advertisement writes 0.99 euro/3 months, but when i want to subscribe it tells me 4,99 for three months Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro l...
  • OneByBoo
  • Rising Star 4
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Solved!! Geographical Limitations

PlanPremium CountryUS, but living in South Africa My Question or Issue Good Day I have been a Spotify sunscriber for a number of years. I was living in the US at the time I joined and I have a US based account for payments. I have since moved to Sout...

  • Casual Listener
  • Plan Premium   Country US, but living in South Africa   My Question or Issue   Good Day   I have been a Spotify sunscriber for a number of years. I was living in the US ...
  • OneByBoo
  • Rising Star 4
  • 495 Views
  • 3 replies
  • 0 likes
  • 495 Views
  • 3 replies
  • 0 likes

Superuser Contribution get debitted for two account, have one only

I do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in.Any ideas what i can do?

  • Newbie
  • I  do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in. Any ideas what i can do?
  • Daisy
  • Spotify Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

So i have the regular one of £9.99 and i have paid this month already, how does it work if i wanted to add family to it? does it charge me the family price right now or what?

  • Newbie
  • So i have the regular one of £9.99 and i have paid this month already, how does it work if i wanted to add family to it? does it charge me the family price right now or what?
  • Daisy
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrong name on invite

PlanFamily PremiumCountryUKDeviceiPhone 7Operating SystemiOS 10 My Question or IssueIve just set up a new premium family account, but when i sent out a new invite it has the name of my ex partner on them???? she doesnt even have the new premium detai...

  • Casual Listener
  • Plan Family Premium Country UK Device iPhone 7 Operating System iOS 10   My Question or Issue Ive just set up a new premium family account, but when i sent out a new invite it has the ...
  • scottywba
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double charged subscription fees

I have been paying £4.99 for two months for the student premium, however for those two months an extra £9.99 has come out of my phone bill, to Spotify. The £9.99 charges however are not showing up on the receipts on my Spotify account. I'm wondering ...

  • Newbie
  • I have been paying £4.99 for two months for the student premium, however for those two months an extra £9.99 has come out of my phone bill, to Spotify. The £9.99 charges however are not showing up on...
  • Daisy
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm paying for premium at full price but am a student

I'm paying for price for premium and didn't know I had the option for a student rate. I want the student or I'm canceling my account.

  • Newbie
  • I'm paying for price for premium and didn't know I had the option for a student rate. I want the student or I'm canceling my account. 
  • Daisy
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Code scratched

I cant use my Spotify-Card code because i scratched one letter. Does anyone have an idea?

  • Newbie
  • I cant use my Spotify-Card code because i scratched one letter. Does anyone have an idea?
  • Daisy
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium subscription

Hello, I paid for Spotify premium for students.Money was subtracted from my bank card but I have not received the premium.System wanted me to prove that Im a student. I proved it successfully but the link is not available to end the purchase.Please h...

  • Casual Listener
  • Hello,   I paid for Spotify premium for students. Money was subtracted from my bank card but I have not received the premium. System wanted me to prove that Im a student. I proved it success...
  • Daisy
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes