Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75128 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140190 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80534 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269688 Views
159 replies
13 likes
Bonjour j'ai tout essayé j'ai cherché pendant des heures mais sans franc succès j'ai envoyé un mail au spotify support et ils m'ont dit de venir ici. CountryFranceDeviceHuawei 20Operating SystemAndroids My Question or IssueJ'ai un problème avec le pr...
Bonjour j'ai tout essayé j'ai cherché pendant des heures mais sans franc succès j'ai envoyé un mail au spotify support et ils m'ont dit de venir ici. Country France Device Huawei 20 Operat...
Spotify Legend
864 Views
1 replies
0 likes
PlanFree/Premium CountryUnited Kingdom DeviceHuawei P20 pro Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For some reason I can't connect my Garmin forerunner 645 music to Spotify because although all instructions have ...
Plan Free/Premium Country United Kingdom Device Huawei P20 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or...
Spotify Legend
3580 Views
3 replies
1 likes
Hello i have a issue i have tried everything everything so i decided to start a topic here maybe someone's can help me So in my old account i have tried the free prenium test for 1month but i lost this old account however i didn't except that the aut...
Hello i have a issue i have tried everything everything so i decided to start a topic here maybe someone's can help me So in my old account i have tried the free prenium test for 1month but i ...
Community Legend
581 Views
1 replies
0 likes
PremiumFinland DeviceMacbook Pro Early 2021Operating SystemiOS 10 I have tried to cancel my premium subscrition multiple times with instructions found here: https://support.spotify.com/us/article/cancel-premium/I get notification that I have now free...
Premium Finland Device Macbook Pro Early 2021 Operating System iOS 10 I have tried to cancel my premium subscrition multiple times with instructions found here: https://sup...
Spotify Legend
512 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUKDevicePixel 3aOperating SystemAndroid 10 My Question or IssueHi all,While listening to a podcast today I started...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device Pixel 3a Operating System Android 10 &n...
Spotify Legend
760 Views
1 replies
1 likes
PlanPremium familyCountryRussiaDeviceRedmi note 9 pro, OnePlus 9, ACER E1-531GOperating SystemAndroid 11, Windows 10 My Question or IssueHello, the payment does not go through, writes "The payment did not go through. Try again, use a different card o...
Plan Premium family Country Russia Device Redmi note 9 pro, OnePlus 9, ACER E1-531G Operating System Android 11, Windows 10 My Question or Issue Hello, the payment does not go throug...
Spotify Legend
429 Views
1 replies
0 likes
PlanFreeCountryItalyDevicePC / Mobile PhoneOperating System Windows 10 / Android 9.0 My Question or IssueHi, I currently have a free account and never had a premium. When i try to buy it the payment gives back an error, then I get a notification on m...
Plan Free Country Italy Device PC / Mobile Phone Operating System Windows 10 / Android 9.0 My Question or Issue Hi, I currently have a free account and never had a premium. Whe...
Spotify Legend
1011 Views
5 replies
0 likes
PlanFreeCountryUSADeviceLGOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI keep trying to confirm my address because it says I need it to redeem a gift card but it keeps saying its not valid. I've tried so many different ...
Plan Free Country USA Device LG Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I keep trying to confirm my address because it says I need it to re...
Spotify Star
4564 Views
1 replies
0 likes
Az alábbi információk egyike sem szükséges. Azonban minél többet nyújt, annál könnyebben tudunk segíteni.TervIngyenes/PrémiumOrszágHungaryEszköz(iPhone 8, Samsung Galaxy 9, Macbook Pro 2016 végén)Operációs rendszer(iOS 10, Android Oreo, Windows 10 st...
Az alábbi információk egyike sem szükséges. Azonban minél többet nyújt, annál könnyebben tudunk segíteni. Terv Ingyenes/Prémium Ország Hungary Eszköz (iPhone 8, Samsung Galaxy 9, Macbook Pro 20...
Spotify Star
682 Views
3 replies
0 likes
PlanDuoCountrySpain -> SwedenDeviceAndroid & PCOperating SystemWin10, latest android My Question or IssueI recentrly moved from spain to sweden, and now I want to share spotify with my Girlfriend. She allready managed to change her country from spain...
Plan Duo Country Spain -> Sweden Device Android & PC Operating System Win10, latest android My Question or Issue I recentrly moved from spain to sweden, and now I want to shar...
Spotify Star
1499 Views
5 replies
0 likes
Quiero aprovechar la oferta de 3 meses gratis para el paquete premium individual y no me deja hacerlo porque me sale un mensaje diciendo que ya había aprovechado premium gratis anteriormente, cuando soy nueva en la app, nuevo correo y cuenta nueva en...
Quiero aprovechar la oferta de 3 meses gratis para el paquete premium individual y no me deja hacerlo porque me sale un mensaje diciendo que ya había aprovechado premium gratis anteriormente, cuando ...
Spotify Legend
693 Views
1 replies
0 likes
PlanPremium DuoCountryukDevicePC, Samsung phonesOperating SystemAndroid Windows 10 My Question or IssueI want to sign up for Spotify Premium Duo for my 2 children. This is a great option as its cheaper than 2 separate accounts. Myself or any other fa...
Plan Premium Duo Country uk Device PC, Samsung phones Operating System Android Windows 10 My Question or Issue I want to sign up for Spotify Premium Duo for my 2 children. This is a ...
Casual Listener
4592 Views
6 replies
1 likes
PlanPremiumCountryUKDeviceHonor 9Operating SystemAndroid My Question or IssueMy issue is that in the past two days I've been presented with a spotify pop-up advertisement on my in app.The most recent one said something to the effect of "never miss an...
Plan Premium Country UK Device Honor 9 Operating System Android My Question or Issue My issue is that in the past two days I've been presented with a spotify pop-up advertisement on ...
Spotify Legend
1180 Views
1 replies
0 likes
If I purchase the individual account, can I access Spotify on 2 devices simultaneously and have different music playing? I want to play music on my living room speaker continuously from my desktop but be able to listen to podcasts on my phone in anot...
If I purchase the individual account, can I access Spotify on 2 devices simultaneously and have different music playing? I want to play music on my living room speaker continuously from my desktop ...
Spotify Legend
926 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceWindows LaptopOperating SystemWindows 10 My Question or IssueThe Spotify premium on my account has just disconnected on my windows 10 laptop. When I try to log into my account to see what is going on I get the below error me...
Plan Premium Country UK Device Windows Laptop Operating System Windows 10 My Question or Issue The Spotify premium on my account has just disconnected on my windows 10 laptop. When I...
Spotify Legend
1334 Views
3 replies
0 likes
Plan Premium dos personas Country Mexico Device (Pc, Samsung galaxy A30s Operating System (, Android,Windows 10) My Question or Issue Hace un mes contraté Spotify para un viaje con el plan para dos personas, lo pague con mi tarjeta visa y paso el tie...
Plan Premium dos personas Country Mexico Device (Pc, Samsung galaxy A30s Operating System (, Android,Windows 10) ...
Moderator
378 Views
1 replies
0 likes
Платеж не прошел. Попробуйте еще раз, используйте другую карту или другой способ оплаты. Обратитесь в службу поддержки.Не могу подключить Премиум. Выдает ошибку которая выше. Россия The payment has not passed. Try again, use a different card or anoth...
Платеж не прошел. Попробуйте еще раз, используйте другую карту или другой способ оплаты. Обратитесь в службу поддержки. Не могу подключить Премиум. Выдает ошибку которая выше. Россия ...
Spotify Legend
3244 Views
1 replies
0 likes
Hello,I searched Spotify South Korea to offer it to my community, but I didn’t find it. Where can I find it please ? Thank you
Hello, I searched Spotify South Korea to offer it to my community, but I didn’t find it. Where can I find it please ? Thank you
Spotify Star
1676 Views
1 replies
0 likes
Hi,My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the premium plan. I then went to my account thinking it was...
Hi, My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the pr...
Spotify Star
646 Views
1 replies
0 likes
CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...
Country Brazil My Question or Issue English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wor...
Spotify Legend
1322 Views
4 replies
0 likes
