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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
126705 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
53161 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
225528 Views
141 replies
12 likes
I get billed monthly for a free account. When I log in it offers me the chance to upgrade to premium. The ONE I ALREADY PAY FOR. There’s no way to contact support. Instead I have to use my time for the COMMUNITY. Yet SPOTIFY is the one that should he...
I get billed monthly for a free account. When I log in it offers me the chance to upgrade to premium. The ONE I ALREADY PAY FOR. There’s no way to contact support. Instead I have to use my time for t...
Spotify Legend
379 Views
1 replies
0 likes
PlanFreeCountryCountryDeviceiPhone 6 My Question or IssueIn September I paid for 3 months of Spotify premium (a deal) with AIS as my mobile provider. When I went to renew it early this month, my payment failed. I got errors every time I tried. I cont...
Plan Free Country Country Device iPhone 6 My Question or Issue In September I paid for 3 months of Spotify premium (a deal) with AIS as my mobile provider. When I went to renew it earl...
Spotify Legend
1599 Views
1 replies
1 likes
PlanPremium/Student CountryGermany Device(iPhone 7 Operating System(iOS 13.6 Hey I upgraded my Spotify Premium To Spotify Premium Student back in August But just Recently saw that I was charged for both Premium and Premium Student since August even t...
Plan Premium/Student Country Germany Device (iPhone 7 Operating System (iOS 13.6 Hey I upgraded my Spotify Premium To Spotify Premium Student back in Augus...
Spotify Legend
615 Views
1 replies
0 likes
CountryPhilippinesDevice Operating SystemAndroid Oreo My Question or IssueMy facebook account which I used to register my premium spotify account was permanently disabled by FB community for some reason that I'm not aware of. I can no longer access m...
Country Philippines Device Operating System Android Oreo My Question or Issue My facebook account which I used to register my premium spotify account was permanentl...
Spotify Legend
619 Views
1 replies
0 likes
PlanPremium / Family CountryNetherlandsMy Question or IssueThe Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course I visited my Spotify account as fast as possible to check what is ...
Plan Premium / Family Country Netherlands My Question or Issue The Spotify app just mentioned that they were unable to extract the monthly payment for my premium/family account. Of course ...
Spotify Legend
389 Views
1 replies
0 likes
Hello, I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimbursed if I make a purchase with its card by February 2021. Howev...
Hello, I used gift cards to redeem my subscription so I don't need to pay until April 2021. But I just got an offer from my credit card company that I will get 1 month subscription reimburse...
Spotify Star
1652 Views
5 replies
0 likes
I have a Spotify Premiem Duo account, my account works fine but my husbands is having issues. He plays his playlist and it is automatically replaced with an unknown playlist If it plays his playlist it will play only a preview It keeps attempting to ...
I have a Spotify Premiem Duo account, my account works fine but my husbands is having issues. He plays his playlist and it is automatically replaced with an unknown playlist If i...
Spotify Star
1064 Views
1 replies
0 likes
PremiumUnited States iPhone 11, MacBook Air (13-inch, Early 2014)iOS 11, macOS Big Sur Whenever I go to join the playlist for the duo mix it just says "We’re having technical issues. Please try again later." (Shown below)
Premium United States iPhone 11, MacBook Air (13-inch, Early 2014) iOS 11, macOS Big Sur Whenever I go to join the playlist for the duo mix it just says "We’re hav...
Spotify Legend
2264 Views
5 replies
0 likes
I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month." My premium plan expired about a week ago and I've been waiting for some sort of deal before I resub s...
I got an email saying: "For a limited time, you can get 3 free months of Premium when you switch to an Individual plan that auto-renews each month." My premium plan expired about a week ago ...
Spotify Legend
1257 Views
5 replies
0 likes
PlanPremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 10 My Question or IssueMinha assinatura expirou e os dados do cartão estavam desatualizados para renovar a assinatura, alterei os dados e fiz a c...
Plan Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10 My Question or Issue Minha assinatura expirou e os dados do cartão ...
Spotify Star
990 Views
2 replies
0 likes
Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1) My Question or Issue Hello Spotify Support team! I have tried all the steps in the guide, investigated similar issues in the Community, and yet I c...
Plan Free Country Ukraine Device (iPhone XR, Macbook Air 2020) Operating System (iOS 14.3, MacOS 11.1) My Question or Issue Hello Spotify Support team! I have tried a...
Spotify Legend
2373 Views
3 replies
0 likes
I cancelled premium and i want my refund for the payment from earlier today
I cancelled premium and i want my refund for the payment from earlier today
Spotify Legend
1188 Views
3 replies
0 likes
PlanStudentCountryAustria My Question or IssueI would like to get a Student Plan for my daughter as a gift.What ist he best practice to do so?Thanks for any adviceThomas
Plan Student Country Austria My Question or Issue I would like to get a Student Plan for my daughter as a gift. What ist he best practice to do so? Thanks for any advice Thomas
Spotify Star
605 Views
1 replies
0 likes
Hi,I signed up to Premium DUO in the hope to add my partner, who lives in a different country. But I found out quite soon that this wasn't possible. I want to give him Sportify Premium as a gift, so how can I best do this? Is there another subscripti...
Hi, I signed up to Premium DUO in the hope to add my partner, who lives in a different country. But I found out quite soon that this wasn't possible. I want to give him Sportify Premium as a gift, s...
Spotify Star
778 Views
2 replies
0 likes
Plan Premium Country Device Samsung Galaxy S20 My Question or Issue I am using Spotify Premium for years paying 19.90 NIS a month and suddenly Spotify is asking for my credit card again but I only have an option to pay 25.90 NIS for Dou account which...
Plan Premium Country Device Samsung Galaxy S20 My Question or Issue I am using Spotify Premium for years paying 19.90 NIS a month and suddenly Spotify is asking for my cre...
Spotify Star
686 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceMacbook Air mid 2017Operating SystemMacOS 10.15.7 My Question or Issue Being a long-time Spotify user and podcast lover, I find the lack of podcasts in Russia illogical and unfair. Russian users for unnamed reasons have ...
Plan Premium Country Russia Device Macbook Air mid 2017 Operating System MacOS 10.15.7 My Question or Issue Being a long-time Spotify user and podcast lover, I find the lack ...
Not applicable
1066 Views
1 replies
7 likes
Plan Trial PremiumCountry Canada My Question or IssueI'm new to Spotify and have never used it before. After creating the account I was trying to subscribe to 3 month Trial Premium and got "It looks like you’ve taken a trial before, which means you a...
Plan Trial Premium Country Canada My Question or Issue I'm new to Spotify and have never used it before. After creating the account I was trying to subscribe to 3 month Trial Premium and g...
Casual Listener
717 Views
2 replies
0 likes
Hi Community, I would like to find out the following. I have purchased Family Premium for a year from Country A but soon I need to move to Country B. Will I be able to use what I paid for until the subscription due next year?Will the accounts that re...
Hi Community, I would like to find out the following. I have purchased Family Premium for a year from Country A but soon I need to move to Country B. Will I be able to use...
Casual Listener
1020 Views
4 replies
0 likes
I have a premium account. Is there a way for me to create a playlist by creating a different username? Context: People (followers on social media) have been asking me for playlists & I'd love to do it but I don't wanna use my name.
I have a premium account. Is there a way for me to create a playlist by creating a different username? Context: People (followers on social media) have been asking me for playlists &...
Spotify Star
371 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceWindows 10 My Question or IssueHello. My card expired. I have got a new one. So.. I can't update my payment information. I got this message "Something went wrong. Try again or contact support." I was talking with my Bank...
Plan Premium Country Russia Device Windows 10 My Question or Issue Hello. My card expired. I have got a new one. So.. I can't update my payment information. I got this message ...
Roadie
607 Views
1 replies
0 likes
