Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
7 hours ago
Raveesh7
Casual Listener
137225 Views
99 replies
12 likes

137225 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16300 Views
27 replies
4 likes

16300 Views
27 replies
4 likes

Solved!! Suddenly lost my premium account that I pay for

PlanFree/PremiumCountrySwedenDeviceSamsung S10 My Question or IssueI've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my facebookaccound and with e-mail. I looked at my bankaccount and I've paied f...

Sandra_76
Casual Listener
Plan Free/Premium Country Sweden Device Samsung S10 My Question or Issue I've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my face...
2020-11-18 7:02:11 AM
2020-11-18 8:43:52 AM
Sandra_76
Casual Listener
660 Views
1 replies
0 likes

660 Views
1 replies
0 likes

[PRICING][PLANS]Prepaid Premium already running. What happens if I buy prepaid for another year?

Helpful Information as below: PlanPremiumCountryIndiaDeviceXiaomi MI A2, Windows PCOperating SystemAndroid 10, Windows 10 My Question or IssueHi Spotify Community, I have a prepaid subscription for a year currently running. The duration of the plan i...

ansahana
Visitor
Helpful Information as below: Plan Premium Country India Device Xiaomi MI A2, Windows PC Operating System Android 10, Windows 10 My Question or Issue Hi Spotify Community, ...
2020-11-17 6:39:51 PM
2020-11-18 6:30:02 AM
Billy-J
Spotify Star
528 Views
1 replies
0 likes
india
Premium
prepaid
Prepaid premium
yearly

528 Views
1 replies
0 likes

Spotify + Hulu

Plan Premium w/ HuluCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify Premium w/ Hulu, but when I tried to log on it's asking me to sign up f...

2-rtf47_qqqxg
Casual Listener
Plan Premium w/ Hulu Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...
2020-11-16 7:18:10 AM
2020-11-18 2:14:21 AM
Billy-J
Spotify Star
442 Views
3 replies
1 likes

442 Views
3 replies
1 likes

Solved!! Premium Family subscription

Hello, I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly subscription and then we can start the subscription together?...

gaiuzza
Newbie
Hello, I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly s...
2020-11-17 3:12:27 PM
2020-11-17 9:50:45 PM
Billy-J
Spotify Star
323 Views
1 replies
0 likes

323 Views
1 replies
0 likes

Why am I paying the gift card I redeemed

PlanPremiumCountryItalyDeviceHuawei P8 LiteOperating SystemAndroid Hello,I have redeemed a gift card for a three-month Spotify Premium subscription in August, the 7th: 29,97 €Today I realized that I have been charged 4,99 € each month of the subscrip...

Lollo1
Visitor
Plan Premium Country Italy Device Huawei P8 Lite Operating System Android Hello, I have redeemed a gift card for a three-month Spotify Premium subscription in August,...
2020-11-17 4:39:11 PM
2020-11-17 5:14:52 PM
Jose_M
Spotify Star
256 Views
1 replies
0 likes

256 Views
1 replies
0 likes

From premium family to premium duo

PlanPremium Family/Premium DuoCountryBelgiumDevicePC, samsung galaxy s10eOperating SystemWindows 10, android My Question or IssueHi everyone, I wanted to go from Premium Family to Premium Duo. I cancelled the Premium Family and when that subscription...

Xanthia1991
Visitor
Plan Premium Family/Premium Duo Country Belgium Device PC, samsung galaxy s10e Operating System Windows 10, android My Question or Issue Hi everyone, I wanted to go from Premi...
2020-11-16 4:33:18 PM
2020-11-17 4:46:06 PM
Maxim
Spotify Star
294 Views
1 replies
0 likes

294 Views
1 replies
0 likes

Superuser Contribution Subscribed to a 1 month free trial & INR. 80 got deducted, but the receipt received was for Rs. 0.

Plan - 1 Month Free TrialFree/Premium - PremiumCountry - India INR. 80 were deducted while the receipt received was of Rs. 0.As I have a month's trial, there shouldn't be any amount involved. Here is the message received,INR 80 was spent on your Cred...

SiddhanthV
Visitor
Plan - 1 Month Free Trial Free/Premium - Premium Country - India INR. 80 were deducted while the receipt received was of Rs. 0. As I have a month's trial, there shouldn't be any amo...
2020-04-01 12:04:34 PM
2020-11-17 11:27:24 AM
Ver
Spotify Legend
1516 Views
3 replies
0 likes

1516 Views
3 replies
0 likes

Payment faile

PlanStudentCountryIndonesia DeviceHP Pavillion X360 14-dhOperating SystemWindows 10 64 bit My Question or IssueI want to change payment methods from my Mastercard to a new Visa. Both are Debit Card. But, it keep saying my payment failed. I had tried ...

Awang
Newbie
Plan Student Country Indonesia Device HP Pavillion X360 14-dh Operating System Windows 10 64 bit My Question or Issue I want to change payment methods from my Masterc...
2020-11-16 2:05:04 AM
2020-11-17 11:21:14 AM
OneByBoo
Roadie
441 Views
1 replies
0 likes

441 Views
1 replies
0 likes

Can't update my payment option.

PlanPremiumCountryLithuaniaDevice(Oneplus 7T Pro Mclaren Edition)Operating System(Android 10) My Question or IssueProblem with changing payment option from PayPal to Payment Card, it says country doesn't match, but im currently in Lithuania and my pa...

Rokas_Eidikonis
Visitor
Plan Premium Country Lithuania Device (Oneplus 7T Pro Mclaren Edition) Operating System (Android 10) My Question or Issue Problem with changing payment option from PayPal to Payment ...
2020-11-15 5:31:56 PM
2020-11-17 9:27:28 AM
Maxim
Spotify Star
592 Views
1 replies
0 likes
Payment Problems

592 Views
1 replies
0 likes

Partner cannot join Premium Duo despite address being correct

PlanPremium DuoCountrySwitzerland My Question or IssueI recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. She is being asked to verify the address and enters the same info. Ho...

krupa770
Visitor
Plan Premium Duo Country Switzerland My Question or Issue I recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. S...
2020-11-16 4:24:15 PM
2020-11-16 9:23:13 PM
Billy-J
Spotify Star
755 Views
1 replies
0 likes
Address Problem
Premium Duo

755 Views
1 replies
0 likes

Superuser Contribution Price for Kazakhstan

I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one question I want to know: what is the logic of your regional pr...

AdamFromKZ
Casual Listener
I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one ques...
2020-08-04 10:32:43 PM
2020-11-16 6:55:03 AM
madismad
Visitor
914 Views
3 replies
6 likes

914 Views
3 replies
6 likes

Suddenly lost my spotify premium

PlanFree/PremiumCountrySingaporeDeviceSamsung Galaxy S10+My Question or IssueI tried to open the spotify app and they said that i have to change my country, so i went to login and change the country, after changing my country, i logged in and i was n...

vdjka
Visitor
Plan Free/Premium Country Singapore Device Samsung Galaxy S10+ My Question or Issue I tried to open the spotify app and they said that i have to change my country, so i went to login and chang...
2020-11-15 3:54:17 PM
2020-11-15 6:17:40 PM
Billy-J
Spotify Star
419 Views
1 replies
0 likes

419 Views
1 replies
0 likes

Starbucks Partner Premium Subscription switched to Free

I am a Starbucks partner and we get free premium as a benefit. Today when I logged in my account had been changed from premium to Free. I checked and there were no announcements that the free premium was ending so no sure what the problem is. Any ide...

yeahright102
Visitor
I am a Starbucks partner and we get free premium as a benefit. Today when I logged in my account had been changed from premium to Free. I checked and there were no announcements that the ...
2020-11-14 10:43:48 PM
2020-11-15 6:15:45 PM
Billy-J
Spotify Star
768 Views
1 replies
0 likes

768 Views
1 replies
0 likes

Change country, but not card!!!

PlanPremiumCountrySpain but trying to change to italyDeviceAnyOperating SystemAny My Question or IssueI have moved from Spain to Italy and I'm trying to update my country. But my card is not issued by a spanish bank even though this is the card I hav...

andreborud
Casual Listener
Plan Premium Country Spain but trying to change to italy Device Any Operating System Any My Question or Issue I have moved from Spain to Italy and I'm trying to update my country. Bu...
2020-11-12 2:37:15 PM
2020-11-14 9:21:09 PM
andreborud
Casual Listener
311 Views
2 replies
0 likes

311 Views
2 replies
0 likes

Spotify Duo

PlanPremiumCountryUkraineDeviceXiaomi redmi note 5Operating SystemAndroid Oreo My Question or Issueif I have a premium subscription, but I want to subscribe to a duo-subscription, will I be charged again?

Den10
Visitor
Plan Premium Country Ukraine Device Xiaomi redmi note 5 Operating System Android Oreo My Question or Issue if I have a premium subscription, but I want to subscribe to a duo-sub...
2020-11-14 6:21:10 PM
2020-11-14 7:52:23 PM
AdamDamon
Spotify Star
322 Views
1 replies
0 likes

322 Views
1 replies
0 likes

Superuser Contribution Unlocked Student, charged Premium

PlanPremiumCountryBelgiumDeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueI unlocked and selected my STUDENT DISCOUNT last week but was charged in full this week. Please refund and avoid this surcharge in the future.

sen53ii
Newbie
Plan Premium Country Belgium Device Lenovo Laptop Operating System Windows 10 My Question or Issue I unlocked and selected my STUDENT DISCOUNT last week but was charged in fu...
2020-11-12 3:12:11 PM
2020-11-14 4:59:53 PM
Xenia
Moderator
293 Views
1 replies
0 likes

293 Views
1 replies
0 likes

[iOS] After buying Spotify Duo all of my playlists and liked artists disappeared

So I had spotify premium and recently switched to Premium Duo and I used the same email and all of my likes artists and playlists have disappeared. Any way this can be solved or do I have to start from scratch all over again?

Charleseheath
Visitor
So I had spotify premium and recently switched to Premium Duo and I used the same email and all of my likes artists and playlists have disappeared. Any way this can be solved or do I have to start fr...
2020-11-13 1:51:54 PM
2020-11-14 8:35:39 AM
Billy-J
Spotify Star
337 Views
1 replies
0 likes
iOS

337 Views
1 replies
0 likes

Gift card trap

Hi - I had 6 x 1 month Spotify cards for last Christmas and Birthday.Problem is they expire within 12 months (didn't realise until recently - I hate when companies do this - I can only seeing this being fair if the cost of Spotify was rapidly increas...

sipart
Visitor
Hi - I had 6 x 1 month Spotify cards for last Christmas and Birthday. Problem is they expire within 12 months (didn't realise until recently - I hate when companies do this - I can only seeing this ...
2020-11-13 7:36:52 PM
2020-11-14 8:26:57 AM
Maxim
Spotify Star
390 Views
1 replies
0 likes

390 Views
1 replies
0 likes

Superuser Contribution Cobro doble recibo de Abril 2020 (2 monedas)

Estimados, El día de 25/04 me realizaron doble cobro por mi recibo de Abril, uno en dolares y el otro en mi moneda nacional Soles. Como puedo solicitar la devolución de mi dinero. Adjunto imagen de la plataforma bancaria. [snip - Moderator edit] Grac...

Xavier47
Visitor
Estimados, El día de 25/04 me realizaron doble cobro por mi recibo de Abril, uno en dolares y el otro en mi moneda nacional Soles. Como puedo solicitar la devolución de mi dinero. Adjunto ...
2020-04-29 7:23:30 PM
2020-11-13 10:22:17 AM
Mihail
Spotify Legend
732 Views
5 replies
0 likes

732 Views
5 replies
0 likes

Premium account deactivated

Hi, I've had a Premium account for years, without any problem. This morning it seems to have suddenly been changed to Free. Why? What can I do? I've logged in and out, checked with Facebook etc. I've always used the same email adress and this is my o...

cyjack
Visitor
Hi, I've had a Premium account for years, without any problem. This morning it seems to have suddenly been changed to Free. Why? What can I do? I've logged in and out, checked with Facebook et...
2020-11-12 4:23:30 PM
2020-11-13 9:24:12 AM
Billy-J
Spotify Star
472 Views
1 replies
0 likes

472 Views
1 replies
0 likes

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