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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

73086 Views

19 replies

98 likes

  • 73086 Views
  • 19 replies
  • 98 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

136286 Views

69 replies

10 likes

Premium for Family
  • 136286 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

77587 Views

89 replies

4 likes

  • 77587 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31fuvr2kiz3akot3sgca

Visitor

262795 Views

157 replies

13 likes

  • 262795 Views
  • 157 replies
  • 13 likes

Superuser Contribution Premium not activated

PlanPremiumCountryIndiaDevice(iPhone 7)Operating System(iOS 14.7) My Question or IssueI just paid for the 3 month individual plan through upi app GPay. The amount has been secured from my account but the premium hasn’t been activated. Indiaideas sent...

Newbie

Plan Premium Country India Device (iPhone 7) Operating System (iOS 14.7)   My Question or Issue I just paid for the 3 month individual plan through upi app GPay. The amount has been se...

Elena

Moderator

1171 Views

2 replies

1 likes

  • 1171 Views
  • 2 replies
  • 1 likes

Why i can't buy Spotify Premium in montreal, québec?

Hi, i want Premium on Spotify, but they don't allow me to try the 3 months free or just to buy Premium cause i'm linving in Québec?!? What's that??

Newbie

Hi,   i want Premium on Spotify, but they don't allow me to try the 3 months free or just to buy Premium cause i'm linving in Québec?!? What's that??

snavemarc

Casual Listener

1475 Views

1 replies

2 likes

  • 1475 Views
  • 1 replies
  • 2 likes

Superuser Contribution Cannot buy a premium account

PlanFreeCountrySlovakiaDeviceHuawei P Smart 2019Operating SystemAndroid 10 My Question or IssueWhenever I try to buy me some premium and get the 3 months trial it just doesn't work. I go through the process, enter my card info, confirm the payment th...

Casual Listener

Plan Free Country Slovakia Device Huawei P Smart 2019 Operating System Android 10    My Question or Issue Whenever I try to buy me some premium and get the 3 months trial it just ...

Novy

Moderator

1433 Views

5 replies

0 likes

  • 1433 Views
  • 5 replies
  • 0 likes

Superuser Contribution Dou plan yearly subscription in Saudi Arabia

Hello everyone I’m trying to pay for a yearly subscription in the Dou plan but it seems like i can’t, it appears like i can only pay for 6 months in advance, and only for the individual premium plan.I’m hoping that there is a way to have a yearly Dou...

Visitor

 Hello everyone    I’m trying to pay for a yearly subscription in the Dou plan but it seems like i can’t, it appears like i can only pay for 6 months in advance, and only for the ind...

Novy

Moderator

991 Views

1 replies

0 likes

  • 991 Views
  • 1 replies
  • 0 likes

Solved!! Getting an error page when trying to upgrade to Premium

PlanFreeCountryBrazilDevicePC and Xiaomi Redmi Note 6 ProOperating SystemWindows 10 and Android My Question or IssueI'm trying to upgrade my account to premium but I'm getting an error page no matter from which device, option or plan I select. I trie...

Newbie

Plan Free Country Brazil Device PC and Xiaomi Redmi Note 6 Pro Operating System Windows 10 and Android   My Question or Issue I'm trying to upgrade my account to premium but I'm gettin...

AdamDamon

Community Legend

712 Views

1 replies

0 likes

  • 712 Views
  • 1 replies
  • 0 likes

Premium 3 mois

PlanFree/PremiumCountryFranceDeviceLaptopOperating SystemWindows 10 My Question or IssueMy payment with PayPal does not work when I want to subscribe to the 3 months free.

Newbie

Plan Free/Premium Country France Device Laptop Operating System Windows 10   My Question or Issue My payment with PayPal does not work when I want to subscribe to the 3 months free.

Maxim

Spotify Star

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Premium Duo Page is not appearing

PlanPremium Duo CountryIndia DeviceDesktop PC Operating SystemWindows 10 My Question or Issue I've recently changed from Premium to Premium Duo. I can see that the invoice has also been generated. I'm not able to see the Duo page to add Family Member...

Casual Listener

Plan Premium Duo   Country India   Device Desktop PC   Operating System Windows 10   My Question or Issue   I've recently changed from Premium to Premium Duo. I...

Maxim

Spotify Star

925 Views

5 replies

0 likes

Duo
eligible
Premium
Switch
  • 925 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cambio en el número de cuotas de mi tarjeta

Hola!!! Alguien sabe como puedo especificar al numero de cuotas que deseo que me dejen al momento de realizar el pago con tarjeta de crédito? Quisiera poder reducir las cuotas.Gracias!

Casual Listener

Hola!!! Alguien sabe como puedo especificar al numero de cuotas que deseo que me dejen al momento de realizar el pago con tarjeta de crédito? Quisiera poder reducir las cuotas. Gracias!

Novy

Moderator

1081 Views

1 replies

1 likes

pagos
tarjeta de credito
  • 1081 Views
  • 1 replies
  • 1 likes

Superuser Contribution Charged for two different plans

PlanDuo premiumcountry singapore device iphone 11 and 12 pro maxOperating SystemiOS My Question or Issuei got charged for two different plans. I was previously on family plan. But I changed to duo plan recently. But Spotify charged me for both plans ...

Newbie

Plan Duo premium country singapore    device iphone 11 and 12 pro max Operating System iOS   My Question or Issue i got charged for two different plans. I was previously o...

Novy

Moderator

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Solved!! After applying 12 month gift card says "Subscribe to keep the tunes flowing"

I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday.I purchased a 12 month premium gift card and applied the code this morning which was accepted, and my Account...

Casual Listener

I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday. I purchased a 12 month premium gift card and applied the...

Maxim

Spotify Star

2049 Views

4 replies

0 likes

Account
Premium
Subscription
  • 2049 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Unlimited / Use on mobile phone

Hi to the community,I have been using Spotify Unlimited for a couple of years now and it used to work perfectly also on my Android Smartphone until about 2 weeks ago.If now I open it on my mobile, it says that I have a Spotify Free account only, not ...

Casual Listener

Hi to the community, I have been using Spotify Unlimited for a couple of years now and it used to work perfectly also on my Android Smartphone until about 2 weeks ago. If now I open it on my mobile...

Maxim

Spotify Star

794 Views

1 replies

0 likes

  • 794 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have a Spotify Unlimited account but with commercial

Hi, I still have a subscription to Spotify Unlimited, although it seems it doesn't exist anymore. So I pay for my account every month, just not as much as for Premium. On my computer I can till listen without commercial and change song the way I want...

Casual Listener

Hi, I still have a subscription to Spotify Unlimited, although it seems it doesn't exist anymore. So I pay for my account every month, just not as much as for Premium. On my computer I can till liste...

Maxim

Spotify Star

1642 Views

6 replies

0 likes

  • 1642 Views
  • 6 replies
  • 0 likes

Gifting a student Premium Subscription

I would like to gift someone a premium subscription. This person is a student. Is it possible to gift a student premium subscription (i.e. for a year)? And if so, how would I go about doing this?

Casual Listener

I would like to gift someone a premium subscription. This person is a student. Is it possible to gift a student premium subscription (i.e. for a year)? And if so, how would I go about doing this?&nbs...

Maxim

Spotify Star

5191 Views

1 replies

0 likes

  • 5191 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Payment via gcash

how to pay for duo plan thru gcash ( philippines)? It only shows paypal tho I already payed via gcash before.

Visitor

how to pay for duo plan thru gcash ( philippines)? It only shows paypal tho I already payed via gcash before.

Alex

Spotify Legend

705 Views

1 replies

0 likes

Android
  • 705 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free premium ads for new subscribers

Lack of reward for existing customers PlanPremiumCountryIrelandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I see so many ads for one - three months free for new...

Casual Listener

Lack of reward for existing customers    Plan Premium Country Ireland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Window...

johncarmody

Casual Listener

591 Views

2 replies

0 likes

  • 591 Views
  • 2 replies
  • 0 likes

Superuser Contribution free premium for 3 months?

On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?

Visitor

On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?

MafeG

Spotify Legend

696 Views

1 replies

0 likes

iOS
Other
  • 696 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited Subscription Advert Change?

Hi Spotify community, I've been signed up with a Spotify Unlimited subscription for some years, but this week I've suddenly begun getting adverts. This happens whenever I play audio to a device other than desktop (Alexa, Android App). Has there been ...

Casual Listener

Hi Spotify community,   I've been signed up with a Spotify Unlimited subscription for some years, but this week I've suddenly begun getting adverts. This happens whenever I play audio to a d...

7_o8-550i398p

Newbie

1049 Views

3 replies

2 likes

  • 1049 Views
  • 3 replies
  • 2 likes

Superuser Contribution Assinei, fui cobrado mas ainda sou free.

assinei o premium, caiu na hora no app do cartão de credito, mas ainda consta como freePlanFree/PremiumCountry brasil

Newbie

assinei o premium, caiu na hora no app do cartão de credito, mas ainda consta como free Plan Free/Premium Country brasil    

Alex

Spotify Legend

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Not elegible because I already tried a free trial, even though I have not.

PlanXbox Game Pass 4 Month Free PremiumCountryMéxicoOperating SystemWindows 10My Question or IssueI confirmed my account the 8 of May, and I created my account just to use my Spotify's Game Pass Ultimate perk. It wouldn't work because I forgot I did ...

Casual Listener

Plan Xbox Game Pass 4 Month Free Premium Country México Operating System Windows 10 My Question or Issue I confirmed my account the 8 of May, and I created my account just to use my Spotify's ...

Maxim

Spotify Star

881 Views

1 replies

0 likes

  • 881 Views
  • 1 replies
  • 0 likes

i forgot to cancel my spotify premium and it charged 4.99$

i want a refund cause i cant really pay for spotify premium because i dont have the money i forgot to cancel the spotify premium now i got charged 4.99$

Newbie

i want a refund cause i cant really pay for spotify premium because i dont have the money i forgot to cancel the spotify premium now i got charged 4.99$

Maxim

Spotify Star

986 Views

1 replies

0 likes

  • 986 Views
  • 1 replies
  • 0 likes