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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132287 Views

69 replies

10 likes

Premium for Family
  • 132287 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

67070 Views

89 replies

4 likes

  • 67070 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

249477 Views

154 replies

13 likes

  • 249477 Views
  • 154 replies
  • 13 likes

Premium and Change of country

Hey! I hope you are safe and doing well. I had a quick question regarding the change in location. I am from India but will soon be travelling to the US for my further studies. Will my premium One-year plan continue uninterrupted? Secondly, will I be ...

Casual Listener

Hey! I hope you are safe and doing well. I had a quick question regarding the change in location. I am from India but will soon be travelling to the US for my further studies. Will my premium One-yea...

Billy-J

Spotify Star

755 Views

5 replies

0 likes

App & Features
  • 755 Views
  • 5 replies
  • 0 likes

Superuser Contribution Does subscription end immediately after 30 days?

i took premium family on 2nd july. Today is 2nd August but cant pay today for some reason will be able to pay after 1/2 days. Will my subscription end? and if so can the people who were in my family rejoin me again?

Newbie

i took premium family on 2nd july. Today is 2nd August but cant pay today for some reason will be able to pay after 1/2 days. Will my subscription end? and if so can the people who were in my family ...

Jeremy

Spotify Legend

697 Views

1 replies

0 likes

  • 697 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded from Individual Plan to Duo Plan | Not Reflecting

PlanIt was Premium, but should have Duo CountryIndia DeviceBrowserOperating SystemWindows My Question or IssueI just saw an option to upgrade to a duo plan and basically opted for it for a 6 month period (It did not let me upgrade to a one year plan)...

Casual Listener

Plan It was Premium, but should have Duo  Country India   Device Browser Operating System Windows   My Question or Issue I just saw an option to upgrade to a duo plan and ba...

Eni

Moderator

1597 Views

5 replies

0 likes

Issues
Subscriptions
  • 1597 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium code won’t activate.

So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premium code does not seem to be valid” I have switched t...

Casual Listener

So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premiu...

MafeG

Spotify Legend

1023 Views

3 replies

0 likes

  • 1023 Views
  • 3 replies
  • 0 likes

Solved!! If I switch from Premium to Duo, am I stuck with it for 12 months?

I am considering switching from Premium to Duo to so my husband can have his own account. However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo for 12 months? There's mention in the terms that you can o...

Regular

I am considering switching from Premium to Duo to so my husband can have his own account.  However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo f...

Fruitcake76

Regular

2435 Views

2 replies

0 likes

Duo
Subscriptions
Switching plans
  • 2435 Views
  • 2 replies
  • 0 likes

Cant pay for premium

PlanPremiumCountryDenmarkDevicePcOperating SystemWindows My Question or IssueThis comes up after I try to pay for normal premium. The text not highlighted means "May be temporarily down, or permanently moved to a new URL." Does anyone know how I can ...

Casual Listener

  Plan Premium Country Denmark Device Pc Operating System Windows   My Question or Issue This comes up after I try to pay for normal premium. The text not highlighted means "May ...

N1ght_fury

Casual Listener

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Solved!! Invalid Plan expirydate

I have paid for 9 months as part of a promotional campaign. However I get only six months validity!

Casual Listener

I have paid for 9 months as part of a promotional campaign. However I get only six months validity!  

Maxim

Spotify Star

889 Views

3 replies

0 likes

  • 889 Views
  • 3 replies
  • 0 likes

Superuser Contribution accidentally cancelled subscription

how to reinstate my duo account. invite just sent today. I had accepted then cancelled my individual account. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

Newbie

how to reinstate my duo account.  invite just sent today.  I had accepted then cancelled my individual account.     Plan Free/Premium Country   Device (iPhone 8, Samsu...

Alex

Spotify Legend

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox code not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a 6 month xbox code for spotify. Ive tried to redeem it on a brand new account but it k...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a...

Eni

Moderator

1286 Views

8 replies

0 likes

  • 1286 Views
  • 8 replies
  • 0 likes

Solved!! Not getting access to Premium Fetaures

PlanPremiumCountryIndiaDeviceOnePlus 9 Pro, Desktop PCOperating SystemAndroid, Windows 10 My Question or IssueI bought two Plans, foremost The Premium Mini plan that runs for a week, just to give it a whirl. However, realising that the plan don't sup...

Newbie

  Plan Premium Country India Device OnePlus 9 Pro, Desktop PC Operating System Android, Windows 10   My Question or Issue I bought two Plans, foremost The Premium Mini plan that ...

Billy-J

Spotify Star

867 Views

1 replies

0 likes

  • 867 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

PlanFree/PremiumCountryArgentinaDeviceiphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEl día 19/7 quise realizar el pago de una suscripción por un año con mi tarjeta de debito. Rellene todos los datos de la tarjeta...

Visitor

Plan Free/Premium Country Argentina Device iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue El día 19/7 quise realizar el pago de una suscr...

Mihail

Spotify Legend

898 Views

1 replies

0 likes

problema con el pago tarjeta
  • 898 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regalar premiun

PlanFree/PremiumCountryMéxico a usaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBuenos días, quiero regalar un plan spotify premiun a un familiar en usa, pero yo ...

Visitor

Plan Free/Premium Country México a usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue B...

Mihail

Spotify Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Solved!! Switch from Premium to Premium Family

I purchased a Gift Card for 3 months of Spotify Premium and applied to my account. However I didn't realise this is different to Premium Family which is what I actually wanted. How can I switch plans without having to pay again which is all that the ...

Visitor

I purchased a Gift Card for 3 months of Spotify Premium and applied to my account.  However I didn't realise this is different to Premium Family which is what I actually wanted.  How can I ...

AdamDamon

Community Legend

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t log in with email to premium subscription

Device iPhone 12 My Question or IssueIf I log in with Facebook, it’s a free account. But the app won’t let me log in with my email to get to my premium account t, it keeps saying the login/password is wrong but I JUST RESET IT so I know it’s right. I...

Visitor

    Device iPhone 12   My Question or Issue If I log in with Facebook, it’s a free account. But the app won’t let me log in with my email to get to my premium account t, it keeps ...

Novy

Moderator

1729 Views

8 replies

6 likes

  • 1729 Views
  • 8 replies
  • 6 likes

Superuser Contribution HEEEELP PLEASE!!!!!!!!!

PlanFree/PremiumCountryBrazilDevice(Motorola, Moto E5)Operating System(Android) My Question or Issueso, hey guys, this has been going on for a few days and I don't know what else to do.i want to upgrade my account to premium as i cant live with the f...

Casual Listener

Plan Free/Premium Country Brazil Device (Motorola, Moto E5) Operating System (Android)   My Question or Issue so, hey guys, this has been going on for a few days and I don't know what ...

Alex

Spotify Legend

1237 Views

1 replies

0 likes

Account
Account Problem
  • 1237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription, but cannot download music

Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that he needs a Premium subscription to download music....

Newbie

Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that...

CarlosE

Spotify Legend

14577 Views

5 replies

0 likes

  • 14577 Views
  • 5 replies
  • 0 likes

Superuser Contribution Already used 4 years of my Student subscription, but my account is only 3 years old.

Hi my name is Michael. In 2018 I began my first year of university and a few of my friends told me Spotify has a discount for student, you only have to prove each year that you're a student. I applied for the student discount and since November 2018 ...

Casual Listener

Hi my name is Michael.   In 2018 I began my first year of university and a few of my friends told me Spotify has a discount for student, you only have to prove each year that you're a student....

Mihail

Spotify Legend

5244 Views

1 replies

0 likes

  • 5244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Payment Problem

PlanDUO PremiumCountryThailandDeviceSamsung Galaxy Note 10 My Question or IssueLast month I registered for premium DUO on the 30th of June, the payment option is through my phone service, which I also received a 2-month free trial. This month July I ...

Visitor

Plan DUO Premium Country Thailand Device Samsung Galaxy Note 10    My Question or Issue Last month I registered for premium DUO on the 30th of June, the payment option is through my...

Novy

Moderator

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Switching from premium family to premium student

PlanPremium family My Question or IssueMy partner is currently a member of a premium family plan and the owner of the plan is looking to cancel it. My partner wants to switch to a premium student subscription before the family plan is cancelled. The ...

Visitor

Plan Premium family       My Question or Issue My partner is currently a member of a premium family plan and the owner of the plan is looking to cancel it. My partner wants to sw...

MateusM

Spotify Star

1987 Views

1 replies

0 likes

  • 1987 Views
  • 1 replies
  • 0 likes