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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53651 Views
  • 34 replies
  • 3 likes
  • 53651 Views
  • 34 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6873 Views
  • 23 replies
  • 2 likes
  • 6873 Views
  • 23 replies
  • 2 likes

Superuser Contribution Double Charge

I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´s happening? Plan: PremiumCountry: ParaguayDevices: iPhone X ...

  • Visitor
  • I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´...
  • Ivan
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • Credit Card
    fees
    Premium
  • 435 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo not working

PlanPremium DuoCountryFR DeviceMotorola G5+Operating SystemAndroid Oreo My Question or IssueI have subscribed to premium duo for my wife.The invite is received and accepted successfully, I receive a confirmation email. On wife's phone, in the browser...

  • Newbie
  • Plan Premium Duo Country FR   Device Motorola G5+ Operating System Android Oreo   My Question or Issue I have subscribed to premium duo for my wife. The invite is received and a...
  • Elena
  • Moderator
  • 13294 Views
  • 1 replies
  • 0 likes
  • 13294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Manage Payment Details

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 10 My Question or IssueHi, I want to change the payment details of my account but my only option is to pay by mobile which only offers Verizon as an option. I'm hoping to just enter my card inform...

  • Newbie
  • Plan Premium Country US Device iPhone 8 Operating System iOS 10   My Question or Issue Hi, I want to change the payment details of my account but my only option is to pay by mobile whi...
  • Elena
  • Moderator
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stolen credit card

I used to have a Family account with some users attached to itUnfortunately my credit card has been stolen and I had of course to disabled itThis happened just before It is very frustrating that without any conversation Spotify disabled everything im...

  • Casual Listener
  • I used to have a Family account with some users attached to it Unfortunately my credit card has been stolen and I had of course to disabled it This happened just before  It is very frustratin...
  • Elena
  • Moderator
  • 607 Views
  • 4 replies
  • 0 likes
  • 607 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student premium

Hello,I have problem with student premium, last year I had this subscription but from the new year I got charge for normal premium. I'm still at the university. When i try to choose the student premium it told me that I've already used this offer. Ho...

  • Visitor
  • Hello, I have problem with student premium, last year I had this subscription but from the new year I got charge for normal premium. I'm still at the university. When i try to choose the student pre...
  • Ivan
  • Spotify Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Missing all invoices

Hello!I have the same problem, but in my case, I only can check my receipt regarding the first payment (September).So I kindly ask you to Spotify send to me all the receipts to my email from September until now.Furthermore, I want to know how I can c...

  • Casual Listener
  • Hello! I have the same problem, but in my case, I only can check my receipt regarding the first payment (September). So I kindly ask you to Spotify send to me all the receipts to my email from Se...
  • Tom
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Payment has been deducted for weekly top-up but nothing happened.

PlanPremiumCountryIndiaDeviceSamsung Operating SystemAndroid 9My Question or IssueI did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from my account instantly, but the payment portal of spotify kept on loading. I...

  • Casual Listener
  • Plan Premium Country India Device Samsung  Operating System Android 9 My Question or Issue I did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from ...
  • Tom
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution father gets the family premium bill, I still pay for premium as well

PlanPremium FamilyCountrySwitzerlandDeviceHTC 12+ My Question or IssueMe and my father started the Family Premium plan on the 14.11.2016. Until the 27.04.2018 I never received a bill and only my father had to pay because he is the Account manager. Bu...

  • Visitor
  • Plan Premium Family Country Switzerland Device HTC 12+   My Question or Issue Me and my father started the Family Premium plan on the 14.11.2016. Until the 27.04.2018 I never received a ...
  • Ivan
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium via PayPal.

PlanFree (currently)CountryJapanDeviceCustom-Built Home DesktopOperating SystemWindows 10 My Question or IssueI keep getting the error in the picture attached below. Even tried incognito mode on Google Chrome. Anyone able to help? Thanks in advance. 

Screenshot_1.jpg
  • Visitor
  • Plan Free (currently) Country Japan Device Custom-Built Home Desktop Operating System Windows 10   My Question or Issue I keep getting the error in the picture attached below. Even tri...
  • Ivan
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for an account I can’t find.

PlanPremiumCountryUSA I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I used, and it was not the correct one anyways. Haha I now am paying p...

  • Visitor
  • Plan Premium Country USA  I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I us...
  • Elena
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Suscripción Premium

HolaMi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo, y creo que solo es cancelando mi suscripción premium...

  • Visitor
  • Hola Mi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo,...
  • Elena
  • Moderator
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] This card doesn’t allow monthly billing

PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...

  • Regular
  • Plan Free/Premium Country  India Device iPhone 7+ Operating System iOS 11   My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card det...
  • 1337listener
  • Regular
  • 37553 Views
  • 63 replies
  • 11 likes
  • india
    Payment
    Payment Problems
    Trial
  • 37553 Views
  • 63 replies
  • 11 likes

I cant redeem a gift card

PlanFree/PremiumCountryMexico Device(Samsung S8+, HP Pavilon)Operating System(Android Version 9, Windows 10) My Question or IssueHi, i'm from Mexico, today i bought a gift cart of 6 months in the store, but when i tried to redeem the code, showed up ...

  • Newbie
  • Plan Free/Premium Country Mexico  Device (Samsung S8+, HP Pavilon) Operating System (Android Version 9, Windows 10)   My Question or Issue Hi, i'm from Mexico, today i bought a gi...
  • fishmusice
  • Casual Listener
  • 1085 Views
  • 4 replies
  • 0 likes
  • Gift Card
    issue with Gift Card
  • 1085 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Payment method

Hi,I want to upgrade my account to premium for students. I moved from UK to Spain recently and the account was set up in the UK. I do not have a Spanish bank account and when I want to pay for my subscription with my UK bank account it says your post...

  • Visitor
  • Hi, I want to upgrade my account to premium for students. I moved from UK to Spain recently and the account was set up in the UK.   I do not have a Spanish bank account and when I want to pay...
  • Mario
  • Spotify Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled 2 months ago, contacted support about still getting charged, no response

PlanFreeCountryUnited StatesDevicePixel 2Operating SystemDroid My Question or IssueI cancelled my family plan two months ago, and signed up my kid for a premium account. Now I am getting charged for both. You owe me $32 so far. I have contacted your ...

  • Casual Listener
  • Plan Free Country United States Device Pixel 2 Operating System Droid   My Question or Issue I cancelled my family plan two months ago, and signed up my kid for a premium account. Now ...
  • Ivan
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in payment

PlanFree/PremiumCountryArgentina DeviceIphone 11Operating SystemIOS 13.4.1 My Question or IssueA few days ago it appeared a text on Spotify saying that it wasn't possible to make the payment on my credit card and if i didn't fix it, i could loose my ...

  • Visitor
  • Plan Free/Premium Country Argentina   Device Iphone 11 Operating System IOS 13.4.1   My Question or Issue A few days ago it appeared a text on Spotify saying that it wasn't possi...
  • Ivan
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium not working after purchase.

PlanFreeCountryUSADeviceSamsung GalaxyMy Question or IssueI just bought Spotify Premium but it's not working, I checked for a receipt but never got one, I looked up on how to fix the issue. I tried logging out and in, checked my account subscription ...

  • Visitor
  • Plan Free Country USA Device Samsung Galaxy My Question or Issue I just bought Spotify Premium but it's not working, I checked for a receipt but never got one, I looked up on how to fix the is...
  • Ivan
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Not eligible for Individual premium plan

I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that: It looks like you’re not eligible for that offer, but we found more...

  • Newbie
  • I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that:   It look...
  • Beauseph
  • Newbie
  • 5986 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Subscription
  • 5986 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution One month free trial only lasted one week?

PlanFree/Premium TrialCountryUnited StatesDeviceWindows PC/iPhone 11 Pro MaxOperating SystemWindows 10/iOS 13.4.1 My Question or IssueSo I signed up for Spotify and was told I'd get one month of Premium free. I signed up on April 4, and today (exactl...

  • Casual Listener
  • Plan Free/Premium Trial Country United States Device Windows PC/iPhone 11 Pro Max Operating System Windows 10/iOS 13.4.1   My Question or Issue So I signed up for Spotify and was told ...
  • theDreamBeava
  • Casual Listener
  • 1265 Views
  • 2 replies
  • 0 likes
  • 1265 Views
  • 2 replies
  • 0 likes

Superuser Contribution Void Transaction

Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1 My Question or Issue I've paid my 1 month Spotify fee (Not subscription) about Tuesday, 7th April 2020. But somehow it doesn't extend my...

  • Casual Listener
  • Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1    My Question or Issue I've paid my 1 month Spotify fe...
  • Elena
  • Moderator
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes