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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4098 Views
  • 23 replies
  • 2 likes
  • 4098 Views
  • 23 replies
  • 2 likes

Gift Card

PlanFree/PremiumCountryColombiaDevice(iPhone 6s)Operating System(iOS 13) My Question or IssueToday I buy a 3 month gift card, I proceeded to write the code on my Iphone and it doesn't let me

  • Casual Listener
  • Plan Free/Premium Country Colombia Device (iPhone 6s) Operating System (iOS 13)   My Question or Issue Today I buy a 3 month gift card, I proceeded to write the code on my Iphone and i...
  • Luis191099
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Can't claim a Google Home Mini while on premium

I'm unsure as to if the supplies for the Google Home Mini are still going. I followed a link telling me how to get verified for it, and it says:"We couldn’t confirm your eligibility for a Google Home Mini.Make sure you’ve logged in with the right acc...

  • Casual Listener
  • I'm unsure as to if the supplies for the Google Home Mini are still going. I followed a link telling me how to get verified for it, and it says: " We couldn’t confirm your eligibility for a Googl...
  • Billy-J
  • Spotify Star
  • 582 Views
  • 4 replies
  • 1 likes
  • 582 Views
  • 4 replies
  • 1 likes

Solved!! Trying to buy Family Premium - but failing due to the trial period (which I used once before)

PlanTrying to get Family PremiumCountrySwedenDeviceIntel NUCOperating SystemWindows 10 My Question or IssueI am trying to buy a family premium subscription plan... but failing. Since I cannot find a way to buy premium WITHOUT having a three month tri...

  • Casual Listener
  • Plan Trying to get Family Premium Country Sweden Device Intel NUC Operating System Windows 10   My Question or Issue I am trying to buy a family premium subscription plan... but failin...
  • Billy-J
  • Spotify Star
  • 701 Views
  • 3 replies
  • 1 likes
  • 701 Views
  • 3 replies
  • 1 likes

My account is stuck on 'free'

PlanFree/Premium <--- should be premiumCountryThe NetherlandsDevice(I'm currently writing this on my lenovo legion laptop)Operating System(Windows 10.) My Question or IssueI just payed my 1 cent for 3 months free, but my account still says 'Free', wh...

  • Visitor
  •   Plan Free/Premium  <--- should be premium Country The Netherlands Device (I'm currently writing this on my lenovo legion laptop) Operating System (Windows 10.)   My Ques...
  • Billy-J
  • Spotify Star
  • 875 Views
  • 1 replies
  • 0 likes
  • Free
    payment not working
  • 875 Views
  • 1 replies
  • 0 likes

Issues with updating card number

PlanPremium collegueCountrycolombiaDeviceMoto g4Operating SystemWindoes 10 My Question or IssueHello, i seem to be having a problem when updating my card into spotify I have always used an E-card provided by Bancolombia And I never had any issues reg...

  • Casual Listener
  • Plan Premium collegue Country colombia Device Moto g4 Operating System Windoes 10   My Question or Issue Hello, i seem to be having a problem when updating my card into spotify  ...
  • Billy-J
  • Spotify Star
  • 826 Views
  • 3 replies
  • 0 likes
  • bancolombia
    e-card
  • 826 Views
  • 3 replies
  • 0 likes

Solved!! Buying spotify subscription for another person

PlanPremiumCountry Bulgaria/Belgium/Luxembourg Device(Samsung Galaxy 9)Hello, I would like to buy a subscription as a gift. The purchase will be made from Bulgaria to a person who lives in Belgium and works in Luxembourg. I would like to buy an annua...

  • Newbie
  •   Plan Premium Country Bulgaria/Belgium/Luxembourg   Device (Samsung Galaxy 9) Hello,  I would like to buy a subscription as a gift. The purchase will be made from Bulgaria t...
  • Billy-J
  • Spotify Star
  • 2143 Views
  • 1 replies
  • 1 likes
  • 2143 Views
  • 1 replies
  • 1 likes

Can’t purchase student offer

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I’ve tried purchasing Spotify for students but it won’t let me as I have already gotten a fr...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbsp...
  • Billy-J
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't allow me to subscribe

So I'm currently studying at a university which should give me a student discount for Premium Spotify, since I got verified by SheerID and all, but I just can't get a subscription. When I try to subscribe for the 3 months free trial and 50% off after...

  • Visitor
  • So I'm currently studying at a university which should give me a student discount for Premium Spotify, since I got verified by SheerID and all, but I just can't get a subscription. When I try to subs...
  • Petya
  • Community Legend
  • 5348 Views
  • 5 replies
  • 2 likes
  • 5348 Views
  • 5 replies
  • 2 likes

Add second user to my account

PlanPremium CountryUK My Question or IssueI want to add my girlfriend to my account as a Christmas present. We do not live in the same property, so I am certain that I cannot use a family account. So in other words, have two accounts going through my...

  • Newbie
  • Plan Premium   Country UK   My Question or Issue I want to add my girlfriend to my account as a Christmas present. We do not live in the same property, so I am certain that I cannot ...
  • Emilia_8
  • Community Legend
  • 8597 Views
  • 1 replies
  • 0 likes
  • 8597 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP still have 20 euros on my account but cannot use them

Hey, I have a problem. i got myself a 30 euro gift card and of course I also used it. My subscription (for one person) has expired. Now i have 20 euros on my account but cannot use it. If I press the subscription i will be asked which paymet method I...

  • Casual Listener
  • Hey, I have a problem. i got myself a 30 euro gift card and of course I also used it. My  subscription (for one person) has expired. Now i have 20 euros on my account but cannot use it. If I pre...
  • Petya
  • Community Legend
  • 592 Views
  • 3 replies
  • 0 likes
  • 592 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Country does not match payment method

My Question or IssueHi! I have been using Spotify for a while now and I've grown to like it quite a lot, so I've decided to upgrade to Premium. I created it when I was in Romania and my location is, obviously Romania. Since creating the account I mov...

  • Newbie
  • My Question or Issue Hi! I have been using Spotify for a while now and I've grown to like it quite a lot, so I've decided to upgrade to Premium.   I created it when I was in Romania and ...
  • Petya
  • Community Legend
  • 2926 Views
  • 3 replies
  • 0 likes
  • 2926 Views
  • 3 replies
  • 0 likes

Superuser Contribution Probleme de compte

Bonjour, j'ai souscrit au compte Premium, mais problème je ne dispose pas des avantages Premium. Je me suis déconnecté et reconnecte plusieurs fois mais rien. Comment faire ?

  • Newbie
  • Bonjour, j'ai souscrit au compte Premium, mais problème je ne dispose pas des avantages Premium. Je me suis déconnecté et reconnecte plusieurs fois mais rien. Comment faire ?
  • Petya
  • Community Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Changing to Spotify Family Premium after using Spotify Premium through Spotify partner "Drei"

PlanPremiumCountryAustriaDeviceHuawei P20 ProOperating System Android Oreo My Question or IssueSince it was not possible to update my Spotify Premium to Spotify Family Premium through "Drei" , I had to cancel my Spotify Premium with "Drei". My subscr...

  • Newbie
  •   Plan Premium Country Austria Device Huawei P20 Pro Operating System  Android Oreo   My Question or Issue Since it was not possible to update my Spotify Premium to Spo...
  • Billy-J
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can prepaid premium plan be extended by 1 year?

PlanPremiumCountryIndia My Question or IssueI bought my 1 year premium plan for 1189 INR. Now it's available only for 699 INR. Can I buy it for 699 now and extend my plan by 1 year?I already talked to Spotify support chat and they told me I cannot us...

  • Visitor
  • Plan Premium Country India   My Question or Issue I bought my 1 year premium plan for 1189 INR. Now it's available only for 699 INR. Can I buy it for 699 now and extend my plan by 1 year? ...
  • Peter
  • Spotify Legend
  • 1171 Views
  • 1 replies
  • 0 likes
  • india
    Premium
  • 1171 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment

Hello!It´s extremely difficult to get any support from Spotify. It took me a very long time even to find this page and then even longer to enter it and get a page to fill in. Why don´t you simply have a chat available?To enter a "Subjcet" above seems...

  • Casual Listener
  • Hello! It´s extremely difficult to get any support from Spotify. It took me a very long time even to find this page and then even longer to enter it and get a page to fill in. Why don´t you simply h...
  • Mario
  • Spotify Legend
  • 888 Views
  • 7 replies
  • 0 likes
  • 888 Views
  • 7 replies
  • 0 likes

Cannot redeem gift card

Plan: PremiumCountry: MexicoHi. I bought a Spotify gift card this afternoon, and for some reason it won't work. No typos, it's activated. When I try to redeem it the page only say something around the lines of "There's been an error, try later or get...

  • Visitor
  • Plan: Premium Country: Mexico Hi. I bought a Spotify gift card this afternoon, and for some reason it won't work. No typos, it's activated. When I try to redeem it the page only say something aroun...
  • Emilia_8
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Payment

I don’t have a credit card will they accept cheque or an e transfer

  • Newbie
  • I don’t have a credit card will they accept cheque or an e transfer
  • Mario
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Switching to Family Plan, Will I lose Hulu?

Hello everyone,I have been a Spotify Premium user since before it even became available in the United States, I would now like to switch to the Family Plan. A while ago I was offered Hulu free along with my plan. My question is: if I switch now to th...

  • Roadie
  • Hello everyone, I have been a Spotify Premium user since before it even became available in the United States, I would now like to switch to the Family Plan. A while ago I was offered Hulu free alon...
  • Eli
  • Roadie
  • 1527 Views
  • 2 replies
  • 1 likes
  • 1527 Views
  • 2 replies
  • 1 likes

Unable to make payment via debit card

Plan-FreeCountry-IndiaDevice-Tried allOperating System-Tried all I have been trying to subscribe Spotify student for the past 2 weeks but every time I try to make the payment, I receive this message ‘Something went wrong. Try again, or get help’ afte...

  • Newbie
  • Plan-Free Country-India Device-Tried all Operating System-Tried all   I have been trying to subscribe Spotify student for the past 2 weeks but every time I try to make the payment, I r...
  • Billy-J
  • Spotify Star
  • 455 Views
  • 1 replies
  • 3 likes
  • 455 Views
  • 1 replies
  • 3 likes

Google Home Mini

PlanPremium (student)CountryUSADeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI clicked the link for the free Google home mini offer MONTHS ago and it said I'd get an email when it was ready. I have yet to receive an email, and I kno...

  • Casual Listener
  • Plan Premium (student) Country USA Device Samsung Galaxy Operating System Android   My Question or Issue I clicked the link for the free Google home mini offer MONTHS ago and it said I...
  • Billy-J
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes