Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132044 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66401 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
248506 Views
152 replies
13 likes
i took premium family on 2nd july. Today is 2nd August but cant pay today for some reason will be able to pay after 1/2 days. Will my subscription end? and if so can the people who were in my family rejoin me again?
i took premium family on 2nd july. Today is 2nd August but cant pay today for some reason will be able to pay after 1/2 days. Will my subscription end? and if so can the people who were in my family ...
Spotify Legend
691 Views
1 replies
0 likes
I was billed as usual for Premium Family this month, but now my account only has the Free plan.
I was billed as usual for Premium Family this month, but now my account only has the Free plan.
Spotify Legend
479 Views
2 replies
0 likes
PlanIt was Premium, but should have Duo CountryIndia DeviceBrowserOperating SystemWindows My Question or IssueI just saw an option to upgrade to a duo plan and basically opted for it for a 6 month period (It did not let me upgrade to a one year plan)...
Plan It was Premium, but should have Duo Country India Device Browser Operating System Windows My Question or Issue I just saw an option to upgrade to a duo plan and ba...
Moderator
1589 Views
5 replies
0 likes
So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premium code does not seem to be valid” I have switched t...
So today I bought a 3 month premium gift card, and the cashier gave me my activation receipt. I tried putting in the code only for it to say BOTH “something went wrong” and “unfortunately this premiu...
Spotify Legend
1014 Views
3 replies
0 likes
I am considering switching from Premium to Duo to so my husband can have his own account. However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo for 12 months? There's mention in the terms that you can o...
I am considering switching from Premium to Duo to so my husband can have his own account. However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo f...
Regular
2429 Views
2 replies
0 likes
PlanPremiumCountryDenmarkDevicePcOperating SystemWindows My Question or IssueThis comes up after I try to pay for normal premium. The text not highlighted means "May be temporarily down, or permanently moved to a new URL." Does anyone know how I can ...
Plan Premium Country Denmark Device Pc Operating System Windows My Question or Issue This comes up after I try to pay for normal premium. The text not highlighted means "May ...
Casual Listener
428 Views
1 replies
0 likes
I have paid for 9 months as part of a promotional campaign. However I get only six months validity!
I have paid for 9 months as part of a promotional campaign. However I get only six months validity!
Spotify Star
886 Views
3 replies
0 likes
how to reinstate my duo account. invite just sent today. I had accepted then cancelled my individual account. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...
how to reinstate my duo account. invite just sent today. I had accepted then cancelled my individual account. Plan Free/Premium Country Device (iPhone 8, Samsu...
Spotify Legend
657 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a 6 month xbox code for spotify. Ive tried to redeem it on a brand new account but it k...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got a...
Moderator
1283 Views
8 replies
0 likes
PlanPremiumCountryIndiaDeviceOnePlus 9 Pro, Desktop PCOperating SystemAndroid, Windows 10 My Question or IssueI bought two Plans, foremost The Premium Mini plan that runs for a week, just to give it a whirl. However, realising that the plan don't sup...
Plan Premium Country India Device OnePlus 9 Pro, Desktop PC Operating System Android, Windows 10 My Question or Issue I bought two Plans, foremost The Premium Mini plan that ...
Spotify Star
864 Views
1 replies
0 likes
PlanFree/PremiumCountryArgentinaDeviceiphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEl día 19/7 quise realizar el pago de una suscripción por un año con mi tarjeta de debito. Rellene todos los datos de la tarjeta...
Plan Free/Premium Country Argentina Device iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue El día 19/7 quise realizar el pago de una suscr...
Spotify Legend
897 Views
1 replies
0 likes
PlanFree/PremiumCountryMéxico a usaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBuenos días, quiero regalar un plan spotify premiun a un familiar en usa, pero yo ...
Plan Free/Premium Country México a usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue B...
Spotify Legend
501 Views
1 replies
0 likes
I purchased a Gift Card for 3 months of Spotify Premium and applied to my account. However I didn't realise this is different to Premium Family which is what I actually wanted. How can I switch plans without having to pay again which is all that the ...
I purchased a Gift Card for 3 months of Spotify Premium and applied to my account. However I didn't realise this is different to Premium Family which is what I actually wanted. How can I ...
Community Legend
668 Views
1 replies
0 likes
Device iPhone 12 My Question or IssueIf I log in with Facebook, it’s a free account. But the app won’t let me log in with my email to get to my premium account t, it keeps saying the login/password is wrong but I JUST RESET IT so I know it’s right. I...
Device iPhone 12 My Question or Issue If I log in with Facebook, it’s a free account. But the app won’t let me log in with my email to get to my premium account t, it keeps ...
Moderator
1726 Views
8 replies
6 likes
PlanFree/PremiumCountryBrazilDevice(Motorola, Moto E5)Operating System(Android) My Question or Issueso, hey guys, this has been going on for a few days and I don't know what else to do.i want to upgrade my account to premium as i cant live with the f...
Plan Free/Premium Country Brazil Device (Motorola, Moto E5) Operating System (Android) My Question or Issue so, hey guys, this has been going on for a few days and I don't know what ...
Spotify Legend
1234 Views
1 replies
0 likes
Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that he needs a Premium subscription to download music....
Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that...
Spotify Legend
14552 Views
5 replies
0 likes
Hi my name is Michael. In 2018 I began my first year of university and a few of my friends told me Spotify has a discount for student, you only have to prove each year that you're a student. I applied for the student discount and since November 2018 ...
Hi my name is Michael. In 2018 I began my first year of university and a few of my friends told me Spotify has a discount for student, you only have to prove each year that you're a student....
Spotify Legend
5236 Views
1 replies
0 likes
PlanDUO PremiumCountryThailandDeviceSamsung Galaxy Note 10 My Question or IssueLast month I registered for premium DUO on the 30th of June, the payment option is through my phone service, which I also received a 2-month free trial. This month July I ...
Plan DUO Premium Country Thailand Device Samsung Galaxy Note 10 My Question or Issue Last month I registered for premium DUO on the 30th of June, the payment option is through my...
Moderator
670 Views
1 replies
0 likes
PlanPremium family My Question or IssueMy partner is currently a member of a premium family plan and the owner of the plan is looking to cancel it. My partner wants to switch to a premium student subscription before the family plan is cancelled. The ...
Plan Premium family My Question or Issue My partner is currently a member of a premium family plan and the owner of the plan is looking to cancel it. My partner wants to sw...
Spotify Star
1983 Views
1 replies
0 likes
Hi, I would just like to ask because I can't find my one time payment for one week did they removed it? Because in Premium Mini you can only download 30 songs so, I want to know if they removed it or not.PlanPremium MiniCountryPhilippinesDeviceSamsun...
Hi, I would just like to ask because I can't find my one time payment for one week did they removed it? Because in Premium Mini you can only download 30 songs so, I want to know if they removed it or...
Moderator
1759 Views
1 replies
0 likes
