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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 185980 Views
  • 119 replies
  • 12 likes
  • 185980 Views
  • 119 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21126 Views
  • 28 replies
  • 4 likes
  • 21126 Views
  • 28 replies
  • 4 likes

Solved!!Superuser Contribution [India] Issue paying for monthly Premium for Students

Hey folks, We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error when trying to carry out the payment (see screenshot below). Ch...

Screenshot_20190330-162QQQQ841.jpg
  • Spotify Legend
  • Hey folks,   We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error w...
  • Novy
  • Moderator
  • 26155 Views
  • 45 replies
  • 53 likes
  • india
    Payment
    Student
  • 26155 Views
  • 45 replies
  • 53 likes

My girlfriend is studying abroad - can we have Spotify Duo subscription?

Hello. Me and my girlfriend, we are planning to get Spotify subscription and we were looking at the Duo option. The question is, are we eligible or not? She is currently studying in different country but we were living together (well we are still liv...

  • Visitor
  • Hello. Me and my girlfriend, we are planning to get Spotify subscription and we were looking at the Duo option. The question is, are we eligible or not? She is currently studying in different country...
  • Luke
  • Spotify Star
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Solved!! New card update

PlanFree/PremiumCountry DeviceiPhone XR Operating SystemISO 14.4.2I have updated my card details but it still says update payment

  • Visitor
  • Plan Free/Premium Country   Device iPhone XR  Operating System ISO 14.4.2 I have updated my card details but it still says update payment   
  • Billy-J
  • Spotify Star
  • 1352 Views
  • 6 replies
  • 0 likes
  • 1352 Views
  • 6 replies
  • 0 likes

Premium family not activated

I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund

  • Casual Listener
  • I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund 
  • Billy-J
  • Spotify Star
  • 732 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 732 Views
  • 5 replies
  • 1 likes

[Mobile][Other] Grab rewards system

Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.

  • Visitor
  • Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me. 
  • Luke
  • Spotify Star
  • 842 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 842 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change to Premium Duo

HI,Am on Premium plan,am getting the following message, "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method." I trid cancelling my plan, entering via incogn...

  • Casual Listener
  • HI, Am on Premium plan, am getting the following message,  "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored p...
  • Jeremy
  • Spotify Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Card Subscription

PlanFree/PremiumCountryPhilippines I recently cancelled my premium subscription that I paid using credit card in hopes of subscribing to a duo plan but when I'm about to pay already, credit card payment is not available.

  • Regular
  • Plan Free/Premium Country Philippines   I recently cancelled my premium subscription that I paid using credit card in hopes of subscribing to a duo plan but when I'm about to pay already, c...
  • OneByBoo
  • Roadie
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

[Android][Other] Payment Method

Can you please add bank transfer?

  • Newbie
  • Can you please add bank transfer?
  • OneByBoo
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 386 Views
  • 1 replies
  • 0 likes

Cannot add credit card details in the payment option of my account

Plan - FreeCountry - IndiaDevice - Xiaomi Mi A3Operating System - Android 11 My Question or Issue -I am having problem in adding my credit card details to my Spotify account. In the website, the instructions read as follows"Under Your plan, click UPD...

  • Visitor
  • Plan - Free Country - India Device - Xiaomi Mi A3 Operating System - Android 11   My Question or Issue - I am having problem in adding my credit card details to my...
  • OneByBoo
  • Roadie
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice in a month

I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this error?Thanks.

  • Casual Listener
  •      I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this err...
  • CarlosE
  • Moderator
  • 991 Views
  • 3 replies
  • 0 likes
  • 991 Views
  • 3 replies
  • 0 likes

Subscription plans no longer available

PlanPremiumCountryIndiaMy Question or IssueI dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yesterday, but checking it today it isnt there anymore

  • Casual Listener
  • Plan Premium Country India My Question or Issue I dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yest...
  • Billy-J
  • Spotify Star
  • 679 Views
  • 5 replies
  • 0 likes
  • 679 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Premium has stopped working, and has changed back to free.

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn March 21st, I all of a sudden lost access to my Spotify Premium Duo Plan. I've tried log...

  • Visitor
  • Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On March 2...
  • Luke
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have Spotify Premium with Hulu Basic, but Hulu does not give me access to any content

PlanSpotify Premium w Hulu Basic PlanCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueHulu basically acts as if I have no plan, even though I check Spotify's account page and it says I have Spotify Premium + Hulu Basic. If I...

  • Casual Listener
  • Plan Spotify Premium w Hulu Basic Plan Country United States Device PC Operating System Windows 10   My Question or Issue Hulu basically acts as if I have no plan, even though I check ...
  • Jeremy
  • Spotify Legend
  • 565 Views
  • 2 replies
  • 0 likes
  • 565 Views
  • 2 replies
  • 0 likes

Solved!! Premium does not start

PlanFree/PremiumArgentina DeviceSamsun S6 edgrOperating SystemAndroid 7 My Question or IssueHi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the web, but the payment ocurred anyways, and i still does not have premium I will at...

  • Casual Listener
  • Plan Free/Premium Argentina   Device Samsun S6 edgr Operating System Android 7   My Question or Issue Hi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the ...
  • ManuG994
  • Casual Listener
  • 959 Views
  • 2 replies
  • 0 likes
  • 959 Views
  • 2 replies
  • 0 likes

Solved!! Premium got cancelled even after redeeming giftcard

PlanFree, at the momentCountryIndonesiaDeviceASUS Zenfone Max Pro M2Operating SystemAndroid Pie My Question or IssueI redeemed a one month giftcard on March 25th 2021 with order number 1481945785851108-1-1. It was fine for a while but when I checked ...

  • Casual Listener
  • Plan Free, at the moment Country Indonesia Device ASUS Zenfone Max Pro M2 Operating System Android Pie   My Question or Issue I redeemed a one month giftcard on March 25th 2021 with or...
  • Billy-J
  • Spotify Star
  • 799 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 799 Views
  • 3 replies
  • 0 likes

Redeem gift cards pin error

I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't. PlanFree/PremiumCountry South Africa Device(Sony Xperia Operating SystemAndroid My Question or IssueWhat can I do....

  • Visitor
  • I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't.  Plan Free/Premium Country South Africa    ...
  • AdamDamon
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Why am I getting ads as a Premium user?

PlanPremium CountryUK DeviceGoogle Pixel 2, Laptop (Using Open.Spotify) My Question or IssueI've been paying for Premium for years, but suddenly I'm getting ads playing during my playlists and Discover Weekly playlists? I've looked online and some ha...

  • Newbie
  •   Plan Premium   Country UK   Device Google Pixel 2, Laptop (Using Open.Spotify)   My Question or Issue I've been paying for Premium for years, but suddenly I'm getting...
  • Billy-J
  • Spotify Star
  • 1398 Views
  • 1 replies
  • 2 likes
  • 1398 Views
  • 1 replies
  • 2 likes

Superuser Contribution Log out after 30 days

Question or IssueI’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem right that just because I have no connection I shouldn't be ...

  • Casual Listener
  • Question or Issue I’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem ri...
  • CarlosE
  • Moderator
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes

Making payments, but I keep getting asked to upgrade.

several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've paid for the month with the new card, i'm asked to ...

  • Casual Listener
  • several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've ...
  • Billy-J
  • Spotify Star
  • 597 Views
  • 3 replies
  • 0 likes
  • 597 Views
  • 3 replies
  • 0 likes

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  • Casual Listener
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  • Billy-J
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • fees
    Payment
    Premium
  • 531 Views
  • 1 replies
  • 0 likes