3-months subscription for $0.99

Einfachpeppe · 2017-05-21

Hi guys, use spotify from germany. I saw the offer "0.99 € 3 months" and tried to pay with Paypal. After having settled the payment, no money is withdrawn and the product is not activated. Could you help me?

Maxim · 2017-05-21

Hey @Einfachpeppe,

Hmm. Have you had Premium before?

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Einfachpeppe · 2017-05-21

I saw the offer on facebook and decided to leave "Apple Music" for spotify. Is my first account

Maxim · 2017-05-21

Okay, has the payment method been used for Spotify Premium in the past? What's the name of the payment method?

Let me know, thanks 🙂

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Einfachpeppe · 2017-05-21

I never paid spotify. is the first time! I would like to pay with my paypal account

Maxim · 2017-05-21

Can you check if your PayPal account is set to the right country? It must match with the country setting of your Spotify account.

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Einfachpeppe · 2017-05-21

I checked. It all matches

Einfachpeppe · 2017-05-21

Up!!

Maxim · 2017-05-21

Can you try using another payment method please?

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Einfachpeppe · 2017-05-21

Unfortunately I can not, I am a minor and because of my parents I can use paypal

Maxim · 2017-05-22

Please check out this support article: https://support.spotify.com/account_payment_help/payment_help/having-problems-using-paypal/ 🙂

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