Money is wihdrawn even though subscription was not successful

[user-removed]

Hi,

I was trying to get a student account. After I entered my credit card informaton, It was stated that no money would be charged from my credit card on the SheerID page until I login with SheerID.

I was not able to subscribe as a student however it seems that the amount has been withdrawn from my credit card.

Now how can I get a refund for that?

I'd be glad if someone can help me on this

Cheers

[Maxim]

Hey @user-removed,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.