4th time Spotify messed up

[Kammbamm]

I got Spotify premium back in April and wanted the student discount. I put in my name and it told me I didn't go to school there even though I did. I paid the 10$ because it wouldn't fix and I contacted Spotify which a real person emailed me back and (supposedly) fixed it. I have been paying for premium since and just now my account switched back to free, even though they have my card information. I have tried having someone email me back but they keep sending me to the same stupid page that doesn't help.

[Robert_W]

Hey @Kammbamm,

Welcome to the forums!

If your account is still showing as free then this would be because the payment failed. 

https://support.spotify.com/gr/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

You could also try to verify manually. This can be done here:

https://spotify.sheerid.com/

Aother thing you can do is to try to sign up on a differnet browser or internet connection perhaps with an incognito mode.

Let me know how it goes 🙂

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