Accidentally bought premium

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Accidentally bought premium

Sumugzzz
Casual Listener
Hello I just bought premium accidentally! I was in a free trial and a pop up just appeared and I accidentally clicked something which I didn't read. Then I got an email saying I just payed 10£!!! It's amazing how bad the security here is.

Can I get my money back?
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Re: Accidentally bought premium

ItsJamesJ
Community Legend

Hey!

Sorry to hear you haven't had the best of experiences.

First off, as it was a trial you shouldn't have been charged yet, you will of only entered your details so that your subscription will continue when your trial ends.

But it's probably best you check your bank account / PayPal to see if there is a charge there. If there's a small authorization charge, that's fine as that will automatically be refunded in a couple of days.

If there is a charge for £10/£9.99 there, it's probably best you reach out to Spotify Support regarding a refund, they'll be able to help if you can get a refund or not.

You can do this here, or via Twitter.

 

Let me know how it goes,

 - James

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2 Replies

Re: Accidentally bought premium

Sumugzzz
Casual Listener
I haven't used it yet, I just really want to cancel it
Solution!

Re: Accidentally bought premium

ItsJamesJ
Community Legend

Hey!

Sorry to hear you haven't had the best of experiences.

First off, as it was a trial you shouldn't have been charged yet, you will of only entered your details so that your subscription will continue when your trial ends.

But it's probably best you check your bank account / PayPal to see if there is a charge there. If there's a small authorization charge, that's fine as that will automatically be refunded in a couple of days.

If there is a charge for £10/£9.99 there, it's probably best you reach out to Spotify Support regarding a refund, they'll be able to help if you can get a refund or not.

You can do this here, or via Twitter.

 

Let me know how it goes,

 - James

View solution in original post

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