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Account and payment problem

Account and payment problem

I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not had access to premium services since June 2016. Additionally, when I tried to login to Spotify with my student email it told me that I did not even have an account, so how can I possibly have been getting charged?
 
I cannot even access my student account since I canceled it in June so I cannot edit any payment methods... also pretty sure that the card I had on file expired in August 2016... I am doubly very confused as to how I have been getting charged.
 
Can you please refund me the money from June to now? And make sure my subscription is canceled? It's now totaled $109.89 that I never approved of.
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2 Replies

Hey @user-removed! Welcome to the Spotify Community!

 

That's not cool. Take a look at this support article on being charged when you've cancelled your subscription. Also, if you think you're eligible for a refund, you can reach out to Spotify here. I'll be here if you have any other questions.

 

Have a nice day! 🙂

HuboSpotify Star
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Hi Huib,

That support article is not helpful since I cannot even access the account.
For all intents and purposes, I have not had a Spotify account since June,
not even a free one. I've reached out to Spotify via their contact form and
via Twitter, but have not received a response (still baffled by how they
don't have a phone number...). I've asked my bank to submit a disputed
claim on my behalf, but would really like for Spotify to resolve the issue
(and stop charging me) ASAP. I cannot even stop the charges because I don't
even have an account... my bank says that unless they stop them for me the
only way I can do it is by canceling my current card and getting a new one,
which seems incredibly excessive.

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