Address don't match

[#1]

Family plan and they say cannot find the address and it is THE EXACT SAME

[OscarDC]

Hey there,

Thank you for reaching out to the Community. We moved your post to the Subscriptions help board as its content fits better here.

This type of issue could be related to different factors, but the most common one is an outdated address. Since the verification process was changed recently, it's possible that the system is not recognizing the old address for a new user and the owner must update it by selecting the most accurate one from the drop down menu. They can check out this article for more info.

If the issue persists, it's possible that each account has different countries registered affecting the recognition of the address. In this case, we'd recommend to the other user who wants to join to check if the country matches with the owner's country by following the steps in this article.

In case the issue persists, it's possible that the account has a restriction on joining. However, since we cannot access users accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further.

Hope this helps. If you have any additional questions, don't hesitate to ask.

[#3]

there is one person to join me spotify but can't verify the address. It's showing "address didn't match" but the address is used from exact address from member that they copy it from system.