Audiobook+ error message

[natswanny]

Plan

Premium individual 

Country

uk

Device

samsung s24

My Question or Issue

If I try to upgrade to Audiobooks+ i get a "Something went wrong We are unable to complete your purchase". it tries to redirect me to the website but that doesn't work. 

I pay via Google play so have to upgrade via the app. can't do it on the website. 

ive already used the 'top up' this month and would prefer to upgrade. 

Any help appreciated! 

[Billy-J]

Hey @natswanny, thanks for reaching out to the Community!

Can you try a different network connection to see if that makes a difference? If you’re still having trouble, please try a clean reinstall of the app following these steps.

If the reinstall doesn’t make a difference, can you send me a screenshot of the error message you’re seeing? Make sure to hide sensitive info when posting to the Community. Also, let me know the exact make, model, and current software verison of your device. 

Keep me posted. 

[natswanny]

 I've tried different networks and the clean reinstall and I still get the attached error. 

Galaxy s24. running Android version 16.

[Billy-J]

Hey @natswanny,

Thanks for the info. Can you try subscribing to Audiobooks+ using a different device to see if that does the trick? If you’re still having trouble, it would be great to use a computer or incognito mode to see if that makes a difference. 

Keep me posted!

[fujiyama177]

Hello!  I am having the same problem.  I have tried in incognito and phone, and desktop.  No dice.  I would like to add everyone.  Can you help?

[Dessi]

Hi there @fujiyama177,

Thanks for reaching out and kudos for the troubleshooting you've already done!

There might be a temporary glitch causing this, so we'd recommend waiting a couple of hours if you've already attempted to take the offer multiple times, as well as testing this out with a different network. You can also try opening the link with another browser to see if that makes a difference.

Another thing that comes to mind is asking one of your plan members to request the trial if they've received an email about it or get an in-app notification. Once they've done that, you should also get notified and should be able to action their request.

Let us know how it goes.