Birthday Premium error

[CedrickKyle]

"It appears that you're not eligible for this offer. You can still enjoy Premium for the great price below."

I haven't bought premium or tried the free trial before. Is there a certain condition that prevents me from redeeming this?

[songassistant]

Hello,

welcome to the Spotify Community! I'm happy to assist you!

Please tell me, if you mean 7 day or 30 day trial. 

[MattSuda]

Hey @CedrickKyle

Sorry for the trouble!

Please contact support and include a screenshot of the email you got and they will be able to help you with this.

How to take a screenshot: https://tinytake.com/how-to-take-a-screenshot/

It is recomended to use the following methods of contact as it will be easier to attach the photo with your message

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook

You can also email support using the contact form, but you might have to wait for a reply first before you can reply with the picture of the screenshot

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.