Bought Premium Individual for Wrong Account

[cescasaurus]

Plan

Premium

Country

UK

Device

(iPhone 15)

Operating System

(iOS 18.6.2)

My Question or Issue

I bought a Premium Individual subscription and cancelled it immediately because I realised it was linked to my email address, and not the username of my Spotify account. I'm not sure how this happened, but I would like to either get a transfer of the subscription to my acutal account or a refund. There seems to be no working customer chat function, and the direct contact option seems to not be working. Help!

[Maxim]

Hey @cescasaurus,

Thanks for coming to the Community.

I recommend reaching out to Support so that they can check if you're eligible for a refund: https://support.spotify.com/article/contact-us/ 🙂