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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10028 Views
  • 23 replies
  • 2 likes
  • 10028 Views
  • 23 replies
  • 2 likes

Solved!! Cannot upgrade to Duo, web page does not load

PlanPremiumCountryUKDevicePC/Google Pixel 7Operating SystemWindows 10/Android My Question or IssueI'm trying to upgrade from Premium to Duo. When I follow the links through the website to 'Get Started', the page is 404'd. I've tried on several device...

  • Newbie
  • Plan Premium Country UK Device PC/Google Pixel 7 Operating System Windows 10/Android   My Question or Issue I'm trying to upgrade from Premium to Duo. When I follow the links through t...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

change payment method

I want to change credit card for my payments

  • Visitor
  • I want to change credit card for my payments
  • AdamDam
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

my subscription has not returned

Plancurrently freeCountryBrazilDevice(Xiaomi Redmi note 9S, PC)Operating System(Android, Windows 10) My Question or IssueI had contracted a 3-month plan on 05/05/23 and during this period I decided to switch to the family plan, but I regretted it and...

  • Visitor
  •   Plan currently free Country Brazil Device (Xiaomi Redmi note 9S, PC) Operating System (Android, Windows 10)   My Question or Issue I had contracted a 3-month plan on 05/05/23 a...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 1 likes
  • 130 Views
  • 1 replies
  • 1 likes

The amount of 1189 for 1 year plan has been deducted from my bank account but no premium access give

PlanPremiumCountryIndiaDevice(One plus Nord )Operating System(Android .) My Question or IssueHey, the amount of 1189 has been deducted from my account on 27/05/2023 but no premium access given to me. Please resolve this or refund my money.

  • Newbie
  • Plan Premium Country India Device (One plus Nord ) Operating System (Android .)   My Question or Issue Hey, the amount of 1189 has been deducted from my account on 27/05/2023 but no pr...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Comment fonctionne l'offre Duo que j'ai prise ?

Sachant que j'ai comme invité : mon fils quand l'un écoute sa musique l'autre le coupe car ma musique prend la place de la sienne. Et pourtant j'ai les 2 profils.

  • Visitor
  • Sachant que j'ai comme invité : mon fils quand l'un écoute sa musique l'autre le coupe car ma musique prend la place de la sienne. Et pourtant j'ai les 2 profils.
  • Prague
  • Spotify Star
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
  • 1 replies
  • 1 likes

Superuser Contribution Double payment

Hello, my problem is that I pay every month for student premium and yesterday the amount was taken from my bank account twice. What could I do to get back my money?

  • Newbie
  • Hello,   my problem is that I pay every month for student premium and yesterday the amount was taken from my bank account twice. What could I do to get back my money?
  • Susan_GP
  • Moderator
  • 561 Views
  • 6 replies
  • 1 likes
  • 561 Views
  • 6 replies
  • 1 likes

Superuser Contribution Part of a premium duo but it says payment failed for me but not for my partner

PlanPremium duo I am a part of a premium duo account, my partner is the owner. Since i joined i get the message saying i need to update payment to be able to use premium. But when I try to update it sends me to the page saying im a part of a premium ...

  • Newbie
  • Plan Premium duo   I am a part of a premium duo account, my partner is the owner. Since i joined i get the message saying i need to update payment to be able to use premium. But when I try to...
  • MihailY
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Can't confirm same address for DUo

PlanDuoCountrySpain Operating SystemMe: Windows 10Her: MacBook Pro My Question or IssueHello,So me and my girlfriend are living together in Spain and decided to change to the Duo premium to save money. I've used the address we both live in and its be...

  • Casual Listener
  • Plan Duo Country Spain   Operating System Me: Windows 10 Her: MacBook Pro   My Question or Issue Hello, So me and my girlfriend are living together in Spain and decided to change...
  • Maxim
  • Spotify Star
  • 379 Views
  • 5 replies
  • 0 likes
  • "Premium"
    Duo
  • 379 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium issue

Plan3 months free PremiumCountryDenmark DeviceiPhone 11Operating SystemApple My Question or IssueI “bought” 3 months free premium, but today when I opened Spotify, my premium was not there? I got the premium may 9th, so it would end august 9th? What ...

  • Visitor
  • Plan 3 months free Premium Country Denmark  Device iPhone 11 Operating System Apple   My Question or Issue I “bought” 3 months free premium, but today when I opened Spotify, my pr...
  • Dian
  • Spotify Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Did I extend my subs if I switch from monthly subscribtion to Prepay ?

Like question said , I just subs to family plan for spotify monthly , what happen if I do a prepay for 6 month , did It going to extend my family plan ? or it going to replace my old one ? and did I need to add my family again if I switch payment lik...

  • Visitor
  • Like question said , I just subs to family plan for spotify monthly , what happen if I do a prepay for 6 month , did It going to extend my family plan ? or it going to replace my old one ? and did I ...
  • Susan_GP
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryUnited States My Question or IssueI went to switch my premium plan to a family plan today but I was already billed for my regular plan. I want a refund for the $9.99 I was billed.

  • Newbie
  • Plan Premium Country United States     My Question or Issue I went to switch my premium plan to a family plan today but I was already billed for my regular plan. I want a refund for ...
  • Lyubka
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution MI INVITADO NO PUEDE ACCEDER A DUO POR LA DIRECCION ERRONEA

PREMIUM DUOARGENTINA necesito una solucion ya que no se puede invitar a nadie y no se la direccion que establecio mi cuenta. de no poder arreglarse me debere cambiar a Youtube

  • Visitor
  • PREMIUM DUO ARGENTINA   necesito una solucion ya que no se puede invitar a nadie y no se la direccion que establecio mi cuenta. de no poder arreglarse me debere cambiar a Youtube  
  • Alex
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution The offline music option doesn't work on the Premium profil.

Hi, i pay for the premium profil (individual) and i still can't listen to my music offline. I always have to be on wifi or on my data. Does anyone knows why or how it can be fixe? Thank you

  • Visitor
  • Hi, i pay for the premium profil (individual) and i still can't listen to my music offline. I always have to be on wifi or on my data. Does anyone knows why or how it can be fixe?    Than...
  • Lyubka
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution do u wanna keep ur membership in the premium duo?

My subscription ends on May 27 and I began to receive such a notification constantly. Do I wish to keep my membership in the duo subscription. I click on what I wanna save, b I get the error "unfortunately we could not renew ur membership". How to re...

  • Regular
  • My subscription ends on May 27 and I began to receive such a notification constantly. Do I wish to keep my membership in the duo subscription. I click on what I wanna save, b I get the error "unfortu...
  • tonka123
  • Regular
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pague la promo de tres de 3 meses. Solo funcionó 1 mes

Compré una promo para 3 meses.solo paso un mes y me están cobrando de nuevo. Ya pasó mi cuenta a gratuita y solo ita el pago del mes siguiente.PlanPromoción 3 mesespaisColombiaDispositivoXiaomi 8sistema operativoAndroide Mi pregunta o problema

  • Visitor
  • Compré una promo para 3 meses.solo paso un mes y me están cobrando de nuevo. Ya pasó mi cuenta a gratuita y solo ita el pago del mes siguiente. Plan Promoción 3 meses pais Colombia Dispositivo ...
  • Joan
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hice el pago pero sigo sin poder accesar a mi cuenta.

Hola hice el pago de mi plan familiar pero aun no me permite accesar a mi cuenta, me pide volver a pagar. Que puedo hacer?PlanFree/PremiumCountryMariate Rodriguez Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Andro...

  • Visitor
  • Hola hice el pago de mi plan familiar pero aun no me permite accesar a mi cuenta, me pide volver a pagar. Que puedo hacer? Plan Free/Premium Country Mariate Rodriguez    Device (iPho...
  • Joan
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify premium gift card if not working

I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I waited, but that was not the problem I guess. Now I'm o...

  • Visitor
  • I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I wait...
  • Alex
  • Spotify Legend
  • 432 Views
  • 3 replies
  • 1 likes
  • 432 Views
  • 3 replies
  • 1 likes

Superuser Contribution can't open my account in a new device

PlanpremiumCountryturkeyDeviceamazon kindleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue**bleep** i listwn spotify in my mobilephone & notebook but I can not open my library in amazon kindle although i use my e mail and...

  • Visitor
  • Plan premium Country turkey Device amazon kindle Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue **bleep** i listwn spotify in my mobilephone &...
  • Lyubka
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Re: Cobro doble

Hola, el día viernes hice el cambio mi tarjeta para que los cobros se siguieran haciendo a otra tarjeta, el asunto es que hay 3 cobros de 500 colones a esa tarjeta nueva que agregue y quisiera saber porqué? Necesito comunicarme con alguien que me dé ...

  • Visitor
  • Hola, el día viernes hice el cambio mi tarjeta para que los cobros se siguieran haciendo a otra tarjeta, el asunto es que hay 3 cobros de 500 colones a esa tarjeta nueva que agregue y quisiera saber ...
  • Lyubka
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes