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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19377 Views
  • 27 replies
  • 4 likes
  • 19377 Views
  • 27 replies
  • 4 likes

Superuser Contribution Pague premium para universitarios el 5 de febrero y el 15/02 ya me cobran

Llevo mucho tiempo usando el premium para universitarios y es la primera vez que me quieren hacer dos cobros el mismo mes, pague el 5 de febrero del 2024 y el 15/02 ya me sale los anuncios de que se va a cargar a mi tarjeta el próximo cobro cuando no...

  • Visitor
  • Llevo mucho tiempo usando el premium para universitarios y es la primera vez que me quieren hacer dos cobros el mismo mes, pague el 5 de febrero del 2024 y el 15/02 ya me sale los anuncios de que se ...
  • Joan
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment fails after changing the country

PlanPremium CountryCroatia DeviceiPhone 11, MacBook Pro Operating System14.1.2 (23B92) My Question or IssueI have been subscribing to Spotify Premium for several years. I recently moved to Croatia. I changed my country to Croatia in my profile, and I...

  • Newbie
  • Plan Premium   Country Croatia   Device iPhone 11, MacBook Pro   Operating System 14.1.2 (23B92)   My Question or Issue I have been subscribing to Spotify Premium for...
  • Yordan
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi, we need our 2021 invoices. We cannot get in touch with support

Either I don't see where I can make direct contact, or there is no way. Who can help me? It is a tax matter, so it is necessary to get these invoices. Online we can only get back until 2022.Kind regards, Jens

  • Visitor
  • Either I don't see where I can make direct contact, or there is no way. Who can help me? It is a tax matter, so it is necessary to get these invoices. Online we can only get back until 2022. Kind re...
  • MartinT
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Hulu Deactivation

I currently have the student plan with Hulu. I want to deactivate my Hulu through Spotify so that I can subscribe to Hulu Live TV but I can't find where to do so.

  • Regular
  • I currently have the student plan with Hulu.  I want to deactivate my Hulu through Spotify so that I can subscribe to Hulu Live TV but I can't find where to do so.  
  • Not applicable
  • 74056 Views
  • 14 replies
  • 3 likes
  • 74056 Views
  • 14 replies
  • 3 likes

Mudei a forma de pagamento e foi cobrado uma taxa

Alterei meu cartão de crédito e foi cobrado uma taxa de 7 reais

  • Visitor
  • Alterei meu cartão de crédito e foi cobrado uma taxa de 7 reais
  • Bittencourt
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Payment failed

PlanPremium family CountryUkraine DeviceMacbook Pro Operating SystemMacOS My Question or IssueI've been trying to connect to a Premium Spotify account for almost a month. I tried ALL payment methods and they were all rejected. I can't pay in any way.

  • Regular
  • Plan Premium family   Country Ukraine   Device Macbook Pro   Operating System MacOS   My Question or Issue I've been trying to connect to a Premium Spotify account fo...
  • Not applicable
  • 1037 Views
  • 13 replies
  • 0 likes
  • 1037 Views
  • 13 replies
  • 0 likes

Superuser Contribution Doble cobro en la cuenta

Les comento que tengo contratado el plan premium de Spotify a través de mi operadora de telefonía móvil (Entel). Este servicio lo contraté hace tres meses, pero la boleta de este mes, me sale con el cobro por dos cuentas premium de Spotify. Me contac...

  • Casual Listener
  • Les comento que tengo contratado el plan premium de Spotify a través de mi operadora de telefonía móvil (Entel). Este servicio lo contraté hace tres meses, pero la boleta de este mes, me sale con el ...
  • MartinT
  • Moderator
  • 836 Views
  • 5 replies
  • 0 likes
  • 836 Views
  • 5 replies
  • 0 likes

I cannot turn off shuffle

I cannot turn off shuffle. Clicking the shuffle icon on playlist does nothing, no animation, no interaction, literally does nothing.

  • Newbie
  • I cannot turn off shuffle. Clicking the shuffle icon on playlist does nothing, no animation, no interaction, literally does nothing.
  • Luan
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Ads in Premium

PlanPremiumCountryUnited States DevicePixel 6aOperating SystemAndroid My Question or IssueI'm getting ads in my premium account in podcasts. I understand that there are dynamic ads that podcasters will create and add into the audio file themselves. B...

  • Newbie
  • Plan Premium Country United States  Device Pixel 6a Operating System Android    My Question or Issue I'm getting ads in my premium account in podcasts. I understand that ther...
  • Luan
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

I want to cancel

trying to find out how to cancel is a nightmare and it seems like it is done deliberately to stop people from doing so. NOT IMPRESSED.

  • Visitor
  • trying to find out how to cancel is a nightmare and it seems like it is done deliberately to stop people from doing so. NOT IMPRESSED.
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

I want to change from my premium UK duo account to my sister’s family premium account in Italy

Hello,I recently moved from UK to Italy. In order to save some pennies, I’d like to move my premium duo account (based in the UK) to my sister’s Italian family premium account. She sent me an invite, but I know I first need to change my payment metho...

  • Regular
  • Hello, I recently moved from UK to Italy. In order to save some pennies, I’d like to move my premium duo account (based in the UK) to my sister’s Italian family premium account.  She sent me...
  • Luan
  • Spotify Star
  • 1797 Views
  • 9 replies
  • 0 likes
  • 1797 Views
  • 9 replies
  • 0 likes

Account subscription

Is it possible to change account’s subscription to another account Device

  • Visitor
  • Is it possible to change account’s subscription to another account Device
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Downgraded to free, can't go back to premium

Hi - I am having this same problem. The downgrade message will not clear. I have paid for premium with a new card, but now I cannot access as this message. Locks all access. Please help!!!

  • Casual Listener
  • Hi - I am having this same problem. The downgrade message will not clear. I have paid for premium with a new card, but now I cannot access as this message. Locks all access. Please help!!!
  • Joan
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

What happens to the money you paid on spotify subscription if you upgrade to another subscription?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pay for premium service and I still get ads

I’m paying for premium service still getting ads I paid 1099 a month should be without ads what can be done about this if they can’t be resolved I will cancel my subscription

  • Visitor
  • I’m paying for premium service still getting ads I paid 1099 a month should be without ads what can be done about this if they can’t be resolved I will cancel my subscription
  • Vasil
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Accessing a duo account from my existing free account

My partner has set up a duo account and invited me. I have an existing free service account but it will not allow me to join duo

  • Visitor
  • My partner has set up a duo account and invited me. I have an existing free service account but it will not allow me to join duo
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

verified for student discount-error can't avail

I am verified for student discount but when I click on payment option for premium it shows not eligible for plan.attached SS for reference.PlanPremiumCountryIndiaDeviceiPhone 13/LaptopOperating SystemiOS 17.2.1/Windows 11 My Question or IssueHelp me ...

  • Newbie
  • I am verified for student discount but when I click on payment option for premium it shows not eligible for plan. attached SS for reference. Plan Premium Country India Device iPhone 13/Laptop ...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify me realizó un doble cobro ahora en el mes de febrero.

Quiero saber porqué si el 12 de febrero 2024 me descontaron de mi tarjeta de débito el cobro, ahora xon fecha 15/02 lo realizan nuevamente.

  • Visitor
  • Quiero saber porqué si el 12 de febrero 2024 me descontaron de mi tarjeta de débito el cobro, ahora xon fecha 15/02 lo realizan nuevamente.
  • Vasil
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Can't read code

Can't read code

  • Visitor
  • Can't read code
  • Maxim
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes