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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14835 Views
  • 27 replies
  • 2 likes
  • 14835 Views
  • 27 replies
  • 2 likes

Superuser Contribution Abonnement prenium

Je n’arrive pas à résilier mon abonnement prenium d’essai.. ça va me débiter 13,95 alors que c’était possible de le résilier pendant l’essai.. je n’ai pas beaucoup de sous aidez moi s’il vous plaît..

  • Visitor
  • Je n’arrive pas à résilier mon abonnement prenium d’essai.. ça va me débiter 13,95 alors que c’était possible de le résilier pendant l’essai.. je n’ai pas beaucoup de sous aidez moi s’il vous plaît.....
  • Vasil
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Seeing ads despite having Premium subscription

PlanPremium Operating SystemAndroid 12 w/ Spotify 8.7.54.403 My Question or IssueI've been on the Premium plan for quite some time and recently Spotify started showing me ads out of nowhere (screenshot). How do I disable them?

  • Regular
  • Plan Premium   Operating System Android 12 w/ Spotify 8.7.54.403   My Question or Issue I've been on the Premium plan for quite some time and recently Spotify started showing me ads ...
  • RandomCustomer
  • Regular
  • 874 Views
  • 7 replies
  • 0 likes
  • 874 Views
  • 7 replies
  • 0 likes

Solved!! Cannot switch from duo to family

PlanDuo/ FamilyCountryNetherlands Device(Samsung A50) My Question or IssueI have gotten an invitation to join a family account and we live on the same address. However something keeps going wrong when I want to change my plan from Duo to Family. The ...

  • Newbie
  •   Plan Duo/ Family Country Netherlands  Device (Samsung A50)   My Question or Issue I have gotten an invitation to join a family account and we live on the same address. Howev...
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

No receipts in my receipts overview.

PlanPremium DuoCountryDenmarkDevice My Question or IssueWhen I try to see my receitps, it just says, "There are no receipts".I need them for my bookkeeping.

  • Newbie
  •   Plan Premium Duo Country Denmark Device   My Question or Issue When I try to see my receitps, it just says, "There are no receipts". I need them for my bookkeeping.  
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks should be free for premium

It would make Spotify like a ton of money and websites like audible would have big competition because you can get all the audiobooks for free on Spotify.

  • Visitor
  • It would make Spotify like a ton of money and websites like audible would have big competition because you can get all the audiobooks for free on Spotify.
  • Kiril
  • Moderator
  • 243 Views
  • 1 replies
  • 2 likes
  • 243 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify Premium Individual with Hulu can’t get to all Hulu content

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI subscribe to Hulu through Spotify, yet there is some content on Hulu I’m not able to access...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I subsc...
  • Yordan
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi suscripción sale como plan estudiante hasta el año 2024

mi suscripción sale como plan estudiante y me estan cobrando plan premiun individual y ya actualize mis datos hace mas de un mes para seguir como estudiante. Y hoy m llego el cobro otra vez como plan individual premiun

  • Newbie
  • mi suscripción sale como plan estudiante y me estan cobrando plan premiun individual y ya actualize mis datos hace mas de un mes para seguir como estudiante. Y hoy m llego el cobro otra vez como plan...
  • Vasil
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Unable to switch country and keep family plan

PlanPremiumCountryUSA/GermanyDeviceApple M1 Pro 2021Operating SystemMac OS 13.6 My Question or IssueI have recently moved from the USA to Germany and I would like to change my account to match. From the docs, I understand to do this I need to update ...

  • Casual Listener
  • Plan Premium Country USA/Germany Device Apple M1 Pro 2021 Operating System Mac OS 13.6   My Question or Issue I have recently moved from the USA to Germany and I would like to change m...
  • Maxim
  • Spotify Star
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Plan Change

I had the student plan and I canceled. I change to the family plan at November 20th and they want to charge me again at November 22th because is the date that the previous plan was supposed to end.

  • Visitor
  • I had the student plan and I canceled. I change to the family plan at November 20th and they want to charge me again at November 22th because is the date that  the previous plan was supposed to ...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution International Transaction Fee Charged on Local Currency via PayPal Subscription

PlanPremiumCountryAustralia I have just changed country (NZ to Australia) and payment method (PayPal linked to Australian CC). I have for reasons unknown been charged a foreign transaction fee on my subscription amount (AU$11.99 + $0.32 foreign trans...

  • Casual Listener
  • Plan Premium Country Australia   I have just changed country (NZ to Australia) and payment method (PayPal linked to Australian CC).   I have for reasons unknown been charged a foreig...
  • JamieJunes
  • Visitor
  • 10445 Views
  • 13 replies
  • 8 likes
  • 10445 Views
  • 13 replies
  • 8 likes

App says manage plan on web, web says manage plan on app

Hi! I want to upgrade my account to a family plan. My app says, "manage your premium plan on web". The web says, "Open the Spotify app, and then go to your account to switch plans". Can someone please tell me how to get out of this groundhog day of a...

  • Visitor
  • Hi!  I want to upgrade my account to a family plan. My app says, "manage your premium plan on web". The web says, "Open the Spotify app, and then go to your account to switch plans". Can someon...
  • Maxim
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Hulu with Spotify student

Hi! I’m an Apple user having problems activating my Hulu account with Spotify. Thanks

  • Visitor
  • Hi! I’m an Apple user having problems activating my Hulu account with Spotify. Thanks
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Regrading duo account

Hii can I be able to give my duo premium  account to multiple users?

  • Visitor
  • Hii can I be able to give my duo premium  account to multiple users?
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Remove ads in Spotify premium duo

My partner is receiving ads with premium duo

  • Visitor
  • My partner is receiving ads with premium duo
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 12month premium special offer

PlanPremiumCountryIndia im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also another like "299rs/month after the offer period". what exactly is...

  • Casual Listener
  • Plan Premium Country India   im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also ...
  • Saiprasanna1515
  • Visitor
  • 28349 Views
  • 62 replies
  • 0 likes
  • 28349 Views
  • 62 replies
  • 0 likes

Unsuscribe another person account from my debit card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

spotify for many stores

Hello, I own several stores around the world and I would like to know if there is a version that allows me to play music in all my stores? or do I have to use another application? knowing that my art director creates his playlist in Spotify.

  • Newbie
  • Hello, I own several stores around the world and I would like to know if there is a version that allows me to play music in all my stores? or do I have to use another application? knowing that my art...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Payment

Created an account and bought premium. I forgot my account details, forgot my email. And money from the card is withdrawn every month at 5.99€. How can I untether my card so that it doesn't charge money?PlanPremiumCountryBelarua Device(iPhone 12)

  • Newbie
  • Created an account and bought premium. I forgot my account details, forgot my email. And money from the card is withdrawn every month at 5.99€. How can I untether my card so that it doesn't charge mo...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

I subscribed for premium plan but it's not showing on the app

I subscribed for premium spotify plan but it did not upgrade my plan however I was charged and the payment was successful

  • Visitor
  • I subscribed for premium spotify plan but it did not upgrade my plan however I was charged and the payment was successful
  • Maxim
  • Spotify Star
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Solved!! How to update payment method after living to another country

I opened my account when I was living in France. I’ve now been in the UK for several years and want to close my French bank account. So I need to use my UK bank account to pay for the subscription. However it won’t allow me to switch from France to U...

  • Visitor
  • I opened my account when I was living in France. I’ve now been in the UK for several years and want to close my French bank account. So I need to use my UK bank account to pay for the subscription. H...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes