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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59818 Views
  • 25 replies
  • 5 likes
  • 59818 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35559 Views
  • 19 replies
  • 2 likes
  • 35559 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26686 Views
  • 16 replies
  • 2 likes
  • 26686 Views
  • 16 replies
  • 2 likes

Followers

When I add a new track to an open playlist, do my followers receive a message about it?

  • Casual Listener
  • When I add a new track to an open playlist, do my followers receive a message about it?
  • Hubo
  • Community Legend
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes

COMPARTIR SUSCRIPCIÓN CON AMIG@.

Quería comentar si es posible tener una suscripción conjunta con algún amig@ que comparta los mismos gustos musicales que yo. En mi caso mi mejor amiga y yo compartimos los mismos gustos musicales y me gustaría saber si puede haber algún tipo de susc...

  • Newbie
  • Quería comentar si es posible tener una suscripción conjunta con algún amig@ que comparta los mismos gustos musicales que yo. En mi caso mi mejor amiga y yo compartimos los mismos gustos musicales y ...
  • Jose_M
  • Spotify Star
  • 425 Views
  • 1 replies
  • 1 likes
  • 425 Views
  • 1 replies
  • 1 likes

Premium Promo for Samsung

PlanFree for NowCountry DeviceSamsung Galaxy S10Operating SystemIOS 10 My Question or IssueAn offer for 6 months of premium through Samsung is available on the device listed above. Can I access premium on my other devices as well during the promo per...

  • Regular
  • Plan Free for Now Country   Device Samsung Galaxy S10 Operating System IOS 10   My Question or Issue An offer for 6 months of premium through Samsung is available on the device li...
  • Jose_M
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • samsung promo
    six months
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone to Spotify Duo

My wife and I each have a Premium plan provided via Vodafone. These plans expire at the end of January and at that time we would like to change our mobile phone provider and move our Spotify Accounts to a Premium Duo plan. I am aware that we can not ...

  • Visitor
  • My wife and I each have a Premium plan provided via Vodafone. These plans expire at the end of January and at that time we would like to change our mobile phone provider and move our Spotify Accounts...
  • joldknow1
  • Visitor
  • 1008 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1008 Views
  • 2 replies
  • 0 likes

Credit towards duo but still charged 12.99

I switched from Spotify family to duo and Spotify said that the difference I paid I would be used for next month. However, I still got charged 12.99. What should I do? How do I contact Spotify's live chat?

  • Visitor
  • I switched from Spotify family to duo and Spotify said that the difference I paid I would be used for next month. However, I still got charged 12.99. What should I do? How do I contact Spotify's live...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Superuser Contribution Not eligible for Duo anymore

PlanPremium DuoCountryFranceDeviceGalaxy A10, Windows 10 Laptop, Echo DotOperating SystemAndroid, Windows 10, Amazon Alexa (?) My Question or IssueHi, My latest payment got declined by my card because I had reached the payment limit, so I raised it a...

  • Casual Listener
  • Plan Premium Duo Country France Device Galaxy A10, Windows 10 Laptop, Echo Dot Operating System Android, Windows 10, Amazon Alexa (?)   My Question or Issue Hi,   My latest paym...
  • Novy
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • Duo
    eligible
    Subscription
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnect from Facebook and still charge me

PlanPremium My Question or IssueThis is not the account I use for payment.Just ask some questions.Is it normal to charge me if I have already disconnect from Facebook?As far as I remember, if you registered Spotify with Facebook account, then you log...

  • Newbie
  • Plan Premium   My Question or Issue This is not the account I use for payment. Just ask some questions. Is it normal to charge me if I have already disconnect from Facebook? As far as I r...
  • Mihail
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription got cancelled and I can't subscribe again

PlanTrying to get back to PremiumCountryBrazilDeviceProblem on Desktop and on Asus Zenphone 2My Question or IssueBetween 5 and 6 of january 2021, my Premium got cancelled and I can't subscribe again. When I try, I get a message that says that there w...

  • Casual Listener
  • Plan Trying to get back to Premium Country Brazil Device Problem on Desktop and on Asus Zenphone 2 My Question or Issue Between 5 and 6 of january 2021, my Premium got cancelled and I can't su...
  • amexa_
  • Casual Listener
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Double charges for a year, won't get money back

PremiumSweden I just discovered I have been charged twice for Spotify for almost a year without knowing this was happening. Spotify says I used a free trial that became a premium subscription and that that account was created through Facebook. I had ...

  • Visitor
  • Premium Sweden   I just discovered I have been charged twice for Spotify for almost a year without knowing this was happening. Spotify says I used a free trial that became a premium subscript...
  • 221 Views
  • 0 replies
  • 0 likes
  • doublecharges
  • 221 Views
  • 0 replies
  • 0 likes

Money deducted twice but no premium subscription given

PlanPremium (Student)CountryIndiaDevice(OnePlus 7, Acer Predator G3-572)Operating System(Android 10, Windows 10) My Question or IssueI tried to upgrade to premium (student) plan twice from my android phone and then for the third time from my laptop b...

  • Visitor
  • Plan Premium (Student) Country India Device (OnePlus 7, Acer Predator G3-572) Operating System (Android 10, Windows 10)   My Question or Issue I tried to upgrade to premium (student) p...
  • Billy-J
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Spotify Premium Duo long distance relationship

I'm currently on a Premium plan in the UK. I want to upgrade to a Duo account to include my partner, who I'm in a long-distance relationship with. She lives in the US. Am I able to do that?

  • Newbie
  • I'm currently on a Premium plan in the UK. I want to upgrade to a Duo account to include my partner, who I'm in a long-distance relationship with. She lives in the US.   Am I able to do that?
  • Billy-J
  • Spotify Star
  • 1252 Views
  • 1 replies
  • 1 likes
  • 1252 Views
  • 1 replies
  • 1 likes

Payment

I don't care about paying for my $9.99 subscription. That's not the issue. Two weeks ago I cancelled my debit card ending in [snip - Moderator edit] because I lost it. That was the same card on my Spotify account to make my payment. Yesterday I check...

  • Newbie
  • I don't care about paying for my $9.99 subscription. That's not the issue. Two weeks ago I cancelled my debit card ending in [snip - Moderator edit] because I lost it. That was the same card on my Sp...
  • Maxim
  • Spotify Star
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution upgraded to premium and spotify app does not work anymore

I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1 I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or playlist and when i select a song it doesnt play anything at...

  • Casual Listener
  • I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1   I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or ...
  • Jeremy
  • Spotify
  • 820 Views
  • 5 replies
  • 0 likes
  • Help
  • 820 Views
  • 5 replies
  • 0 likes

Superuser Contribution Samsung Galaxy Tab A7 6 month Spotify not working

PlanFree/PremiumCountryUSADeviceSamsung Galaxy Tab A7 10.4 (2020) My Question or IssueAfter linking my Samsung account to my Spotify account I went to premium and didn't see the 6 month premium trial there this tablet is less than 2 weeks old and I n...

  • Casual Listener
  • Plan Free/Premium Country USA Device Samsung Galaxy Tab A7 10.4 (2020)    My Question or Issue After linking my Samsung account to my Spotify account I went to premium and didn't se...
  • CarlosE
  • Moderator
  • 1153 Views
  • 5 replies
  • 0 likes
  • 1153 Views
  • 5 replies
  • 0 likes

Superuser Contribution Received a Spotify Hulu email?

PlanPremium for students with headspace CountryUnited KingdomDeviceiPhone XR, MacBook Pro, PS5Operating SystemiOS 14.3 My Question or IssueI received an email saying the following: “You’re missing out. Activate Hulu and SHOWTIME w/ Premium Student.” ...

  • Casual Listener
  •   Plan Premium for students with headspace  Country United Kingdom Device iPhone XR, MacBook Pro, PS5 Operating System iOS 14.3   My Question or Issue I received an email sa...
  • Ivan
  • Spotify Legend
  • 871 Views
  • 7 replies
  • 0 likes
  • 871 Views
  • 7 replies
  • 0 likes

Superuser Contribution Trouble Updating Payment Information

The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9,...

  • Newbie
  • The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan  &nb...
  • Ivan
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify gift cards don't work

I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...

  • Newbie
  • I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it. Plan Free/Premium Country   Device (iPhone 8, Samsung Gal...
  • Ivan
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Premium Duo: partner account remains free, not premium

Plan: DuoCountry: CanadaMy Question or Issue: I have Premium Duo, but my partner's account remains a free subscription, not a premium account. The steps were followed, the address info is correct, so why is the account not a premium one?

  • Casual Listener
  • Plan: Duo Country: Canada My Question or Issue:  I have Premium Duo, but my partner's account remains a free subscription, not a premium account. The steps were followed, the address info is ...
  • Billy-J
  • Spotify Star
  • 674 Views
  • 4 replies
  • 0 likes
  • 674 Views
  • 4 replies
  • 0 likes

Superuser Contribution Yearly payment option for spotify premium

Dear Spotify community, I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me know how to access my yearly plan. Plan: PremiumCountry: Greec...

  • Casual Listener
  • Dear Spotify community,   I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me kn...
  • Eni
  • Moderator
  • 688 Views
  • 3 replies
  • 0 likes
  • Annual subscription
    Premium
  • 688 Views
  • 3 replies
  • 0 likes

Why do i see suggestions based on my partners account on duo plan?

I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music for our kids. They are in Release Radar and Discov...

  • Regular
  • I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music...
  • Bittencourt
  • Spotify Star
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes