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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83496 Views
  • 30 replies
  • 5 likes
  • 83496 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45667 Views
  • 19 replies
  • 3 likes
  • 45667 Views
  • 19 replies
  • 3 likes

Charged twice over 2 months, account wasnt working

I got Spotify in NZ.Moved to UK, still paying on NZ bank card, all good.Changed my Google Play (not my Spotify) country to UK, my account would not work for 2 months, i was still hooked up to Spotify on my NZ card and was charged from this account, e...

  • Visitor
  • I got Spotify in NZ. Moved to UK, still paying on NZ bank card, all good. Changed my Google Play (not my Spotify) country to UK, my account would not work for 2 months, i was still hooked up to Spo...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

PREMIUM PLAN FOR YOUNGSTERS FROM 18 TO 25/30 YEARS OLD

PlanPremiumCountryItalyDevice(Xiaomi Note 7)Operating System(Android) My Question or IssueI always thought that it would be appropriate to have a Premium plan for young people (18 to 25/30) just like there is one for students. I am 23 and I work, but...

  • Visitor
  • Plan Premium Country Italy Device (Xiaomi Note 7) Operating System (Android)   My Question or Issue I always thought that it would be appropriate to have a Premium plan for young peopl...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution duo while travelling

Hi! I want to have premium duo with my dad, but he is travelling to United Kingdoms for few months during a year, so my question is how it is possible to have duo if we won't be located at the same adress from time to time. If we start in Poland (whe...

  • Visitor
  • Hi! I want to have premium duo with my dad, but he is travelling to United Kingdoms for few months during a year, so my question is how it is possible to have duo if we won't be located at the same a...
  • Novy
  • Moderator
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not getting premium features despite paying for them

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy PrimeOperating SystemAndroidMy Question or IssueI'm paying for premium service but certain features I've paid for aren't showing, specifically the ability to search for songs within my playlist. I'v...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy Prime Operating System Android My Question or Issue I'm paying for premium service but certain features I've paid for aren't showing,...
  • CarlosE
  • Moderator
  • 473 Views
  • 8 replies
  • 0 likes
  • 473 Views
  • 8 replies
  • 0 likes

Payed for two accounts for over a year

I noticed in my credit card that I have payed for double accounts for over a year. I thought that I was updating for a family premium but it made a new subscription and kept also the old one. Really bummer to find out that I have spent a lot of money...

  • Visitor
  • I noticed in my credit card that I have payed for double accounts for over a year. I thought that I was updating for a family premium but it  made a new subscription and kept also the old one. R...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Activate Hulu - Spotify Premium with Hulu

Hi, I have the "Spotify Premium with Hulu" plan. I think i got it as a promotion in 2019 after i aged out of the student account. I believe the plan is discontinued, but existing users can keep the plan if they don't switch away. I can't find a way t...

  • Newbie
  • Hi,   I have the "Spotify Premium with Hulu" plan. I think i got it as a promotion in 2019 after i aged out of the student account. I believe the plan is discontinued, but existing users can k...
  • Billy-J
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student subscription

PlanPremiumCountryCanadaDeviceHuawei p20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am going into my second year of university but spotify says i've reached the maximum of 4 years that the students discount is availa...

  • Newbie
  • Plan Premium Country Canada Device Huawei p20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am going into my second year of university but spot...
  • OscarDC
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm locked out of my Spotify

PlanFreeCountryNigeria Device(Android Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on the 3 month free trial but I had an issue with my card so I had to cancel it. So when my Spotify switched back to free mode it ...

  • Visitor
  • Plan Free Country Nigeria  Device (Android  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was on the 3 month free trial but I had an ...
  • Dian
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution [subscription] permanent payment issue (nubank, Itau)

I'm based in Brazil and have a premium plan for a few years now. This Wednesday 07/20, day of subscription payment, I've been notified by Spotify that I was not part of a premium plan anymore for alleged payment issues as shown below.Você não faz mai...

  • Casual Listener
  • I'm based in Brazil and have a premium plan for a few years now.   This Wednesday 07/20, day of subscription payment, I've been notified by Spotify that I was not part of a premium plan anymor...
  • Vasil
  • Moderator
  • 268 Views
  • 3 replies
  • 1 likes
  • 268 Views
  • 3 replies
  • 1 likes

Link para teste de 02 meses

Quero enviar o teste premium de 02 meses para um amigo e agora não encontro em nenhum lugar e não está mais aparecendo no meu app. Onde encontro o link?

  • Visitor
  • Quero enviar o teste premium de 02 meses para um amigo e agora não encontro em nenhum lugar e não está mais aparecendo no meu app. Onde encontro o link?
  • Luan
  • Spotify Star
  • 7358 Views
  • 1 replies
  • 0 likes
  • 7358 Views
  • 1 replies
  • 0 likes

Premium link broken?

PlanFree/PremiumCountryUSADevice Operating System My Question or IssueI let my subscription to my family plan lapse. Now the link on the spotify website link to the family plan page is broken. Can someone give me advice about how to renew? Should I j...

  • Visitor
  • Plan Free/Premium Country USA Device   Operating System     My Question or Issue I let my subscription to my family plan lapse. Now the link on the spotify website link to th...
  • Luan
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change from Premium to Free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I change my subscription to the Free Subscription will I still be able to access all of th...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I ch...
  • hallco
  • Casual Listener
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Superuser Contribution Chose the wrong subscription, how do i change?

My subscription for premium wanted to renew itself three days before my salary. I chose to wait to update my payment information until my salary arrived, but now that I followed the link in my spotify app to do so Spotify chose premium duo, even thou...

  • Visitor
  • My subscription for premium wanted to renew itself three days before my salary. I chose to wait to update my payment information until my salary arrived, but now that I followed the link in my spotif...
  • OscarDC
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card for Iceland

Hi, is it possible to buy a Sporify gift card for a friend in Iceland? 

  • Visitor
  • Hi, is it possible to buy a Sporify gift card for a friend in Iceland?  
  • OscarDC
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my account not premium even if I've been paying for it?

I have been paying for Premium since January 2018. From January 2018 until January 2022, I was subscribed to Premium Student. In January 2022 I seamlessly transitioned to a full-cost, full-benefit Premium account without any issues. I have been charg...

  • Visitor
  • I have been paying for Premium since January 2018. From January 2018 until January 2022, I was subscribed to Premium Student. In January 2022 I seamlessly transitioned to a full-cost, full-benefit Pr...
  • GabrielPhair
  • Newbie
  • 458 Views
  • 4 replies
  • 2 likes
  • 458 Views
  • 4 replies
  • 2 likes

cannot pay with ovo n dana

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuesaya gabisa bayar dengan metode apapun dari debit, gopay, dan dana. semuanya tertulis pembaya...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue saya ga...
  • Luan
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Payment failure in Nigeria since last year

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Discount for seniors

Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in the U.K. where Spotify is in any case twice the cos...

  • Newbie
  • Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in ...
  • Luan
  • Spotify Star
  • 538 Views
  • 1 replies
  • 1 likes
  • 538 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student Plan

Plan student plan Country USA Device (Samsung Galaxy 9, HP Chromebook x360 ) Operating System (Android) My Question or Issue I've paid and got the student plan for Spotify and Hulu, however, I think it activated the wrong account on Hulu and I can't ...

  • Visitor
  • Plan student plan Country USA Device (Samsung Galaxy 9, HP Chromebook x360 ) Operating System (Android)   My Question or Issue I've paid and got the student plan for Spotify ...
  • Dian
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

I won subscription sweet taste of cupcake sweepstakes I don't know how to activate

Can anyone give a pointer on how to enter a promo code while entering your payment information I was told there's an area to enter the promo code but I cannot find it so when I selected to pay for the membership I could not log in the promo code so t...

  • Visitor
  • Can anyone give a pointer on how to enter a promo code while entering your payment information I was told there's an area to enter the promo code but I cannot find it so when I selected to pay for th...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes