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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69205 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133682 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
70758 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254123 Views
156 replies
13 likes
I was charged 1 day earlier. Want my money back, because I was about to cancel by subscription.
I was charged 1 day earlier. Want my money back, because I was about to cancel by subscription.
Spotify Star
599 Views
1 replies
0 likes
Had to uninstall app on my phone due to a bug once I reinstalled it I can't get into my account I can't find any of my music and it's not saying that I have premium
Had to uninstall app on my phone due to a bug once I reinstalled it I can't get into my account I can't find any of my music and it's not saying that I have premium
Spotify Star
503 Views
1 replies
0 likes
I just paid for a premium subscription not realising it’s an old Spotify account I don’t use. Can I change the subscription to my other account or merge the accounts? Thank you
I just paid for a premium subscription not realising it’s an old Spotify account I don’t use. Can I change the subscription to my other account or merge the accounts? Thank you
Spotify Star
669 Views
1 replies
0 likes
PlanPremium individualCountryUSADevicePC and Iphone My Question or IssueI have Premium and have for a little while but now im suddenly getting ads again? More specifically i keep getting the one same ad trying to get younger people to join the army. ...
Plan Premium individual Country USA Device PC and Iphone My Question or Issue I have Premium and have for a little while but now im suddenly getting ads again? More specifically i keep...
Moderator
787 Views
2 replies
0 likes
I recently changed my Spotify plan and have been charged twice within the space of 20 days. I get charged through my phone provider EE and the direct debit comes out at the same time as my phone bill. I have recently been charged separately through S...
I recently changed my Spotify plan and have been charged twice within the space of 20 days. I get charged through my phone provider EE and the direct debit comes out at the same time as my phone bill...
Spotify Star
670 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesOperating SystemAndroidMy Question or IssueI am a recent premium individual and yet some features still don't work, like the shuffle button is still there and I can't choose my own songs, and the lyrics of songs are blo...
Plan Premium Country United States Operating System Android My Question or Issue I am a recent premium individual and yet some features still don't work, like the shuffle button is still there...
Spotify Star
690 Views
1 replies
0 likes
I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a network issue, and I have sufficient funds.
I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a...
Moderator
1450 Views
3 replies
1 likes
I want to get the 3 moths free premium but is there a way to pay with a Spotify gift card?
I want to get the 3 moths free premium but is there a way to pay with a Spotify gift card?
Spotify Star
696 Views
1 replies
0 likes
Dónde puedo colocar un PQR YA QUE ME ESTAN COBRANDO UN VALOR QUE NO ES EL ACORDADO NECISITO EL REEMBOLSO
Dónde puedo colocar un PQR YA QUE ME ESTAN COBRANDO UN VALOR QUE NO ES EL ACORDADO NECISITO EL REEMBOLSO
Moderator
465 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just verified with sheer id for the student discount but it will not work when I click stud...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
Spotify Star
560 Views
1 replies
0 likes
Hi! I'm home from college for the summer and don't use Spotify as much. Has anyone canceled and then reactivated with a student premium account?Thanks!
Hi! I'm home from college for the summer and don't use Spotify as much. Has anyone canceled and then reactivated with a student premium account? Thanks!
Spotify Star
3540 Views
1 replies
0 likes
I am getting debited for both student account and individual account and I don’t like it I need you to stop the subscription of the student account PlanPremiumCountryUnited States Device(iPhone 13 pro)Operating System(iOS 17.3.) My Question or IssueI...
I am getting debited for both student account and individual account and I don’t like it I need you to stop the subscription of the student account Plan Premium Country United States ...
Spotify Star
652 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I recently tried to purchase the duo for my son and I before realising that I’m unable to ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I re...
Spotify Star
1231 Views
1 replies
1 likes
PlanFree/PremiumCountryIreland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family members are getting Spotify Premium offers of 99c for a 3 month period but w...
Plan Free/Premium Country Ireland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
Spotify Star
367 Views
1 replies
0 likes
PlanDuoCountryUK Device Operating SystemMacOs My Question or IssueI've just upgraded to a Duo account and am asked to enter my home address. However it doesn't recognise my correct address and insists on giving me one with the wrong post code. There ...
Plan Duo Country UK Device Operating System MacOs My Question or Issue I've just upgraded to a Duo account and am asked to enter my home address. However it doesn't re...
Spotify Star
373 Views
1 replies
0 likes
I opened spotify to find 2 free months of duo, I then exited the app to ask my wife and when I got back on I cant find the promotion. All I can find is 1 month of duo free. Any idea where I can get the 2 months back?
I opened spotify to find 2 free months of duo, I then exited the app to ask my wife and when I got back on I cant find the promotion. All I can find is 1 month of duo free. Any idea where I can get t...
Casual Listener
5759 Views
8 replies
4 likes
i have a 3 month free trial code from H&M and it’s not working when it’s a valid code.
i have a 3 month free trial code from H&M and it’s not working when it’s a valid code.
Spotify Star
956 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was paying my annual plan in advance in Sri Lanka. However, I bought an additional one-year...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
905 Views
3 replies
0 likes
Fiz a compra do plano família e não consigo ter acesso ao mesmo. É como se o valor debitado fosse enviado a eles, mas meu acesso não é liberado. Me ajudem kkkk pagar algo e não usar é complicado. Grato.
Fiz a compra do plano família e não consigo ter acesso ao mesmo. É como se o valor debitado fosse enviado a eles, mas meu acesso não é liberado. Me ajudem kkkk pagar algo e não usar é complicado. Gra...
Spotify Star
577 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf i download an audiobook into my playlist, does that still limit the hours if ausiobook pla...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If i do...
Spotify Legend
290 Views
1 replies
0 likes
