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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4168 Views
  • 23 replies
  • 2 likes
  • 4168 Views
  • 23 replies
  • 2 likes

No customer service - unable to change country

I am unable to change my country from Austria to the USA and update my payment details. Whenever I try to update my subscription it fails. There is no customer support at all, which surprised me from a company like Spotify.

  • Visitor
  • I am unable to change my country from Austria to the USA and update my payment details. Whenever I try to update my subscription it fails. There is no customer support at all, which surprised me from...
  • Billy-J
  • Spotify Star
  • 114 Views
  • 1 replies
  • 1 likes
  • 114 Views
  • 1 replies
  • 1 likes

Solved!! I have 2 six month vouchers - and i put them both in now before I lose one?

I was given 2 x 6 month premium subscriptions for christmas - will i get 12 months if i enter both sets of details today. I'd probably lose a one if I wait 6months...

  • Visitor
  • I was given 2 x 6 month premium subscriptions for christmas - will i get 12 months if i enter both sets of details today. I'd probably lose a one if I wait 6months...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

can i pay for spotify premium with a prepaid visa giftcard

it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.

  • Casual Listener
  • it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.
  • Billy-J
  • Spotify Star
  • 1082 Views
  • 1 replies
  • 0 likes
  • 1082 Views
  • 1 replies
  • 0 likes

Can’t upgrade to premium

I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the special trial offer! Arrrrgh!

  • Visitor
  • I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the spec...
  • Billy-J
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

  • Newbie
  • Списало средства за подписку, отменил сразу её. Возможно вернуть средства?
  • Bohda
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

pagamento duplicado

eu havia cancelado o plano e veio me cobrando duas vezes, o plano de 19,90 e o familia

  • Visitor
  • eu havia cancelado o plano e veio me cobrando duas vezes, o plano de 19,90 e o familia
  • Bittencourt
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

I cancelled premium and I don’t have it currently but I was charged

I was charged for a month of premium by Spotify (I have proof) but I don’t have premium on my account and it has still taken the money out of my bank

  • Visitor
  • I was charged for a month of premium by Spotify (I have proof) but I don’t have premium on my account and it has still taken the money out of my bank
  • Bittencourt
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo- no access

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am not able to use Premium duo, paid by my husband. It shows free account only. How to acce...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am no...
  • Vasil
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

preciso de um recibo que contenha meus dados, com nome e endereço

preciso de um recibo da minha conta premium que contenha meus dados, principalmente nome completo e endereço

  • Visitor
  • preciso de um recibo da minha conta premium que contenha meus dados, principalmente nome completo e endereço
  • Bittencourt
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does spotify not let me buy premium?

I tried to take the 3 mont free trial on my account, because spotify sent me emails of it, but when I got the thing of succesful payment and went back to spotifys page, it said that I can not have the trial because I have had it before, but I just ma...

  • Newbie
  • I tried to take the 3 mont free trial on my account, because spotify sent me emails of it, but when I got the thing of succesful payment and went back to spotifys page, it said that I can not have th...
  • Vasil
  • Moderator
  • 188 Views
  • 1 replies
  • 1 likes
  • 188 Views
  • 1 replies
  • 1 likes

a pagina de pagamento não esta funcionando

nenhuma forma de pagamento esta funcionando, quando vou fazer finalizar na pagina do pagamento, a pagina mostra falha e pede pra entrar em contato com o suporte do spotfy

  • Visitor
  • nenhuma forma de pagamento esta funcionando, quando vou fazer finalizar na pagina do pagamento, a pagina mostra falha e pede pra entrar em contato com o suporte do spotfy
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saya sudah beli premium tapi tidak masuk ke akun saya, bagaimana ini?

Saya sudah beli premium tapi tidak masuk ke akun saya, bagaimana ini penanganannya? Kalo seperti ini saya rugi dong

  • Visitor
  • Saya sudah beli premium tapi tidak masuk ke akun saya, bagaimana ini penanganannya? Kalo seperti ini saya rugi dong
  • Vasil
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution The other duo member takes it over?

My problem is when i am listining to Spotify and my girlfriend puts her Spotify(duo account)on she takes over the music. How can i chance that?

  • Visitor
  • My problem is when i am listining to Spotify and my girlfriend puts her Spotify(duo account)on she takes over the music. How can i chance that?
  • Not applicable
  • 551 Views
  • 7 replies
  • 0 likes
  • 551 Views
  • 7 replies
  • 0 likes

Superuser Contribution Why am I not seeing an option to pay by Paytm Wallet for monthly premium?

I can see that Paytm wallet option is available for Premium Mini yet there is no such option available for Paytm Monthly. Why is that?

  • Visitor
  • I can see that Paytm wallet option is available for Premium Mini yet there is no such option available for Paytm Monthly. Why is that?
  • Alex
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m paying for premium but in my app it states normal free with ads??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiim Duo - With Option for Kids Account.

PlanPremium DuoCountryIreland/All DeviceNAOperating SystemNA My Question or IssueCan you add the option with Premium Duo to have one adults accont and one kids account? If you are paying for 2 accounts then the type of account you want should be flex...

  • Visitor
  • Plan Premium Duo Country Ireland/All   Device NA Operating System NA   My Question or Issue Can you add the option with Premium Duo to have one adults accont and one kids account...
  • TPholiday
  • Newbie
  • 3439 Views
  • 5 replies
  • 10 likes
  • 3439 Views
  • 5 replies
  • 10 likes

Superuser Contribution I can't figure out why spotify is trying to charge me extra payment

Hello everyone! May I ask for your help?Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13,790KZT (almost 30$) for a subscription and sends a n...

  • Newbie
  • Hello everyone! May I ask for your help? Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13...
  • OscarDC
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes