Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 167883 Views
- 110 replies
- 12 likes
- 167883 Views
- 110 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18671 Views
- 27 replies
- 4 likes
- 18671 Views
- 27 replies
- 4 likes
Why is Spotify charging my bank account and I don’t have premium
Spotify has charged me 21 dollars and 98 cents and I don’t have Spotify premium on any of my accounts. Please refund me.
- Spotify has charged me 21 dollars and 98 cents and I don’t have Spotify premium on any of my accounts. Please refund me.
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- Spotify Star
- 437 Views
- 1 replies
- 0 likes
- 437 Views
- 1 replies
- 0 likes
Can i change my Individual plan to Family plan if i paid with a third party
I recently paid for 12 months to subscribe the Individual plan but now planning to change to the Family plan. The tricky part is I paid through a third party, Touch n Go e-wallet. How to proceed?
- I recently paid for 12 months to subscribe the Individual plan but now planning to change to the Family plan. The tricky part is I paid through a third party, Touch n Go e-wallet. How to proceed?
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- Spotify Star
- 305 Views
- 1 replies
- 0 likes
- 305 Views
- 1 replies
- 0 likes
Superuser Contribution I’m on premium but still getting damn annoying advertisements can you sort
Upgraded to premium I can download albums now but still getting annoying advertisements
- Upgraded to premium I can download albums now but still getting annoying advertisements
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- Moderator
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Superuser Contribution Duo Subscription Still Getting Ads
PlanPremium DuoCountryUSDeviceiPhone and Xbox Series S Got Premium Duo for my wife and I, she is getting ads while listening to music. Not podcasts, music. We aren't paying for duo to get ads.
- Plan Premium Duo Country US Device iPhone and Xbox Series S Got Premium Duo for my wife and I, she is getting ads while listening to music. Not podcasts, music. We aren't paying for duo...
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- Moderator
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Your payment method and country don't match
I'm getting the error "Your payment method and country don't match" even though my country is set to the UAE and I am using a UAE card.
- I'm getting the error "Your payment method and country don't match" even though my country is set to the UAE and I am using a UAE card.
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- Spotify Star
- 487 Views
- 3 replies
- 0 likes
- 487 Views
- 3 replies
- 0 likes
Superuser Contribution Problème d'inscription avec identifiants Bouygues Télécom à Spotify Premium
Bonjour Je ne parviens pas à m'inscrire avec les identifiants de Bouygues Télécom chez qui j'ai souscris à l'abonnement Premium. L'application m identifie comme un abonnement gratuit avec de la publicité Bouygues Télécom m'a dit de vous contacter pou...
- Bonjour Je ne parviens pas à m'inscrire avec les identifiants de Bouygues Télécom chez qui j'ai souscris à l'abonnement Premium. L'application m identifie comme un abonnement gratuit avec de l...
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- Moderator
- 369 Views
- 1 replies
- 0 likes
- 369 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?
PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...
- Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6 My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
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- Regular
- 11052 Views
- 36 replies
- 1 likes
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AccountPremiumSubscription
- 11052 Views
- 36 replies
- 1 likes
Solved!! Duo invitation is not working
I try to invite my wife into Duo. Due to work arrangements we live some days at the same place, some days at a different one. We're right now sitting next to each other in our address in Belgium and I'm trying to invite her. She has set her region to...
- I try to invite my wife into Duo. Due to work arrangements we live some days at the same place, some days at a different one. We're right now sitting next to each other in our address in Belgium an...
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- Not applicable
- 1840 Views
- 13 replies
- 0 likes
- 1840 Views
- 13 replies
- 0 likes
Superuser Contribution I subscribed for the 4 months free plan, but subscription ends in a month
I got a notification with an offer of 4 months free of premium. I made the option of doing a one time payment. When I check my account it is showing that my subscription will end in only 1 month.
- I got a notification with an offer of 4 months free of premium. I made the option of doing a one time payment. When I check my account it is showing that my subscription will end in only 1 month.
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- Moderator
- 920 Views
- 3 replies
- 0 likes
- 920 Views
- 3 replies
- 0 likes
I signed up for the premium plan on the website. Once I download the mobile
Once I downloaded the mobile app it does not recognize that I signed up for the premium subscription and keeps playing Spotify free
- Once I downloaded the mobile app it does not recognize that I signed up for the premium subscription and keeps playing Spotify free
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- Spotify Star
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Superuser Contribution Cambié de telefono y no retoma mi plan premium
Cambié de celular pero con mi mismo número y misma cuenta y no retoma mi cuenta premium ni retoma mis playlists, que hago??
- Cambié de celular pero con mi mismo número y misma cuenta y no retoma mi cuenta premium ni retoma mis playlists, que hago??
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- Visitor
- 24596 Views
- 10 replies
- 1 likes
- 24596 Views
- 10 replies
- 1 likes
my payment failed after I've tried all the premium types it didn't work
it's not working, I've tried my card my sim card everything but it's not getting paid, it's say free plan, I've wanted to charge my premium plan and it's not charged
- it's not working, I've tried my card my sim card everything but it's not getting paid, it's say free plan, I've wanted to charge my premium plan and it's not charged
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- Spotify Star
- 377 Views
- 1 replies
- 0 likes
- 377 Views
- 1 replies
- 0 likes
Superuser Contribution Costi di chiusura di 49,99 euro
In una mail, Spotify mi comunica che il mio pagamento è stato rifiutato e che se non aggiorno i miei dati di pagamento entro il 10.02.2024 mi verranno addebitati costi di chiusura di 49,99 euro. Ma è possibile? Sul mio account risulta che il prossimo...
- In una mail, Spotify mi comunica che il mio pagamento è stato rifiutato e che se non aggiorno i miei dati di pagamento entro il 10.02.2024 mi verranno addebitati costi di chiusura di 49,99 euro. Ma è...
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- Moderator
- 483 Views
- 3 replies
- 0 likes
- 483 Views
- 3 replies
- 0 likes
Umzug von Deutschland nach Polen, Deutsches Konto bei der Bank
Die Eröffnung eines polnischen Bankkontos setzt voraus, dass eine Aufenthaltserlaubnis (bis zu 3 Jahren) erteilt wurde.Allein mit der Registrierung als Wohnsitz Polen gibt es kein polnisches Bankkonto!
- Die Eröffnung eines polnischen Bankkontos setzt voraus, dass eine Aufenthaltserlaubnis (bis zu 3 Jahren) erteilt wurde. Allein mit der Registrierung als Wohnsitz Polen gibt es kein polnisches Bankko...
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Superuser Contribution Pourquoi je paye mon abonnement premium alors que j'ai un abonnement duo?
Depuis novembre 2023 j'ai changé d'offre : passer d'un premium a un duo avec ma fille.( Tarif plus avantageux que 2 premium). Pourquoi je suis encore débité d'un abonnement premium.? Comment se faire rembourser ?
- Depuis novembre 2023 j'ai changé d'offre : passer d'un premium a un duo avec ma fille.( Tarif plus avantageux que 2 premium). Pourquoi je suis encore débité d'un abonnement premium.? Comment se f...
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- Moderator
- 291 Views
- 1 replies
- 0 likes
- 291 Views
- 1 replies
- 0 likes
Superuser Contribution I have a 1 year subscription through a gift card. Can I change it to duo?
I had purchased an annual subscription using a gift card, which will expire in October. I would like to add more people to my membership. Is it possible to only pay the difference or to get a refund on the remaining amount of money of my gift card?
- I had purchased an annual subscription using a gift card, which will expire in October. I would like to add more people to my membership. Is it possible to only pay the difference or to get a refund ...
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- Moderator
- 479 Views
- 1 replies
- 1 likes
- 479 Views
- 1 replies
- 1 likes
Can someone explain this?
PlanPremiumCountryIndia I was planning to take the yearly Premium offer which is 1189 and it will save 359. But 119*12-1189=239. Is there some mistake?
- Plan Premium Country India I was planning to take the yearly Premium offer which is 1189 and it will save 359. But 119*12-1189=239. Is there some mistake?
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- Spotify Star
- 733 Views
- 1 replies
- 0 likes
- 733 Views
- 1 replies
- 0 likes
Superuser Contribution hola buenas tardes eh recibido un pago de Spotify Stockholm SE
me llego un pago de una cuenta vieja que no uso y aparte nunca puse mis datos ahi y me aparecio esto Se ha realizado una compra INTERNACIONAL por $ 4.550 en Spotify Stockholm SE asociado a su tarjeta terminada en **** el día 27/01/2024 a las 20:11 ...
- me llego un pago de una cuenta vieja que no uso y aparte nunca puse mis datos ahi y me aparecio esto Se ha realizado una compra INTERNACIONAL por $ 4.550 en Spotify <Snip - Moderator Edit> Stoc...
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- Moderator
- 358 Views
- 1 replies
- 0 likes
- 358 Views
- 1 replies
- 0 likes
Help: is it a spam email?
PlanPremiumCountryItalyDeviceMacbook Pro late 2012Operating SystemiOS 10 My Question or IssueHi everyone, I've just received an email that not ends "spotify.com", in which there is a Payment failure. They ask me to update and confirm my Premium payme...
- Plan Premium Country Italy Device Macbook Pro late 2012 Operating System iOS 10 My Question or Issue Hi everyone, I've just received an email that not ends "spotify.com", in which th...
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- Casual Listener
- 5221 Views
- 2 replies
- 0 likes
- 5221 Views
- 2 replies
- 0 likes
3 months Spotify trial No Code Sent
HiI just tried to sign up directly with Spotify for a 3 month trial and its asking to enter a code to validate the offer, however no code is being sent to my emails address. Now if I try and juts Log On to Spotify I juts land on the Validate Code pag...
- Hi I just tried to sign up directly with Spotify for a 3 month trial and its asking to enter a code to validate the offer, however no code is being sent to my emails address. Now if I try and juts L...
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- Roadie
- 358 Views
- 1 replies
- 0 likes
- 358 Views
- 1 replies
- 0 likes