Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147038 Views

69 replies

10 likes

Premium for Family
  • 147038 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92612 Views

89 replies

4 likes

  • 92612 Views
  • 89 replies
  • 4 likes

Superuser Contribution necesito cancelar la cuenta

como elimino la tarjeta asociada que tengo al plan para que no me sigan cobrando

Visitor

como elimino la tarjeta asociada que tengo al plan para que no me sigan cobrando

Maria

Moderator

7358 Views

3 replies

1 likes

  • 7358 Views
  • 3 replies
  • 1 likes

I am being billed for Spotify but I don't t have an active subscription

I have been billed for Spotify for over a year, but I haven't had an active subscription for over two years. I have no ongoing subscription in the Google Play or Apple Store, and my account does not have any plan associated or any billing history (it...

Visitor

I have been billed for Spotify for over a year, but I haven't had an active subscription for over two years. I have no ongoing subscription in the Google Play or Apple Store, and my account does not ...

Maxim

Spotify Star

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution One member of a Premium Duo plan is moving to a new address.

Hi,I'm subscribed to a Premium Duo plan today. The users are my mother and I. We live in the same address.I'm going to move to a new address next month (it's in the same country and city, only 10 minutes apart. We live in Sweden). It it possible for ...

Casual Listener

Hi, I'm subscribed to a Premium Duo plan today. The users are my mother and I. We live in the same address. I'm going to move to a new address next month (it's in the same country and city, only 10...

Khosro

Casual Listener

951 Views

2 replies

0 likes

  • 951 Views
  • 2 replies
  • 0 likes

Superuser Contribution Was on student plan,then changed to individual and BACK, can’t useHULU yet?

I was on the student plan, wanted to listen to an audiobook but didn’t want to pay as much so I switched to individual. Didn’t realize it would immediately deactivate my HULU account, so I switched back to student. Now I can’t get back into my HULU a...

Visitor

I was on the student plan, wanted to listen to an audiobook but didn’t want to pay as much so I switched to individual. Didn’t realize it would immediately deactivate my HULU account, so I switched ...

MihailY

Moderator

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

Superuser Contribution Glovo Prime offer voucher for 4 free months

I am writing to seek assistance with activating a Spotify Premium subscription using a voucher provided by Glovo Prime. The offer entitles me to 4 months of free Spotify Premium as a Glovo Prime subscriber.Despite following the provided instructions,...

Visitor

I am writing to seek assistance with activating a Spotify Premium subscription using a voucher provided by Glovo Prime. The offer entitles me to 4 months of free Spotify Premium as a Glovo Prime subs...

MihailY

Moderator

3051 Views

1 replies

0 likes

  • 3051 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was forced to pay twice for the same service before it ended.

I had free trial of premium and then decided to cancel it. I changed my mind and wanted to renew it but they made me pay for a new month again. When I was supposed to pay in 16th July.

Visitor

I had free trial of premium and then decided to cancel it. I changed my mind and wanted to renew it but they made me pay for a new month again. When I was supposed to pay in 16th July.

Novy

Moderator

867 Views

1 replies

0 likes

  • 867 Views
  • 1 replies
  • 0 likes

continua aparecendo anuncio para mim, e eu ja paguei o plano

ja cobraram o valor mas continua aparecendo anuncio e eu inda tinha direito a 2 meses gratis e ja cobram. nao sei como resolver isso

Visitor

ja cobraram o valor mas continua aparecendo anuncio e eu inda tinha direito a 2 meses gratis e ja cobram. nao sei como resolver isso

ribezaz

Spotify Star

450 Views

1 replies

1 likes

  • 450 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Por que o Spotify não me deixa pagar o Duo no plano anual?

PlanPremiumCountryBrazilOperating SystemWin10. My Question or IssueBoa noite.Estou tentando migrar do plano premium normal para o Duo. A opção surge normalmente, mas quando clico para pagar anualmente o Spotify diz o seguinte:Mensagem no site do Spot...

Casual Listener

  Plan Premium Country Brazil Operating System Win10.   My Question or Issue Boa noite. Estou tentando migrar do plano premium normal para o Duo. A opção surge normalmente, mas qu...

KammerBlack

Casual Listener

719 Views

2 replies

0 likes

  • 719 Views
  • 2 replies
  • 0 likes

Superuser Contribution me cobraron por una suscripcion que habia cancelado

yo cancele la suscripcion cuando era gratuita y me habian seguido cobrando cuando ya no utilizaba spotify individual , solicito reembolso

Visitor

yo cancele la suscripcion cuando era gratuita y me habian seguido cobrando cuando ya no utilizaba spotify individual , solicito reembolso

OscarDC

Moderator

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

3 month trial not working.

My Question or Issue: i tried to get the 3 month free trial wich i recieved a mail for. i payed 1 cent and then it said: 'payment failed'. i tried it again, it took once again 1 cent from my bank and never got my subscription. Any reason to why this ...

Visitor

My Question or Issue: i tried to get the 3 month free trial wich i recieved a mail for. i payed 1 cent and then it said:  'payment failed'. i tried it again, it took once again 1 cent from my ba...

rafaels30

Casual Listener

913 Views

2 replies

0 likes

  • 913 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t leave duo plan to go back to my premium plan

Can you help please because my daughter doesn’t want to start all obverse again selecting her playlist when they are on my account so due plan won’t work for us. I’d like to go back to premium plan please but it won’t let meThanksGill

Visitor

Can you help please because my daughter doesn’t want to start all obverse again selecting her playlist when they are on my account so due plan won’t work for us. I’d like to go back to premium plan p...

Joan

Moderator

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't find CHANGE PLAN in Account Overview page

PlanPremiumCountryMalaysia My Question or IssueI plan to cancel the premium plan after my plan ends. I search in HELP. They ask me to change the plan in the account overview page, but i can't find the CHANGE PLAN button. I only find the subscribe but...

Visitor

Plan Premium Country Malaysia   My Question or Issue I plan to cancel the premium plan after my plan ends. I search in HELP. They ask me to change the plan in the account overview page, bu...

Glitterqueen70

Visitor

11661 Views

10 replies

0 likes

  • 11661 Views
  • 10 replies
  • 0 likes

Get 3 months of Spotify Premium for free

I’m trying to enter my code and it’s coming back with an error code, can you advise further PlanFree/PremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

I’m trying to enter my code and it’s coming back with an error code, can you advise further  Plan Free/Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operat...

Bittencourt

Spotify Star

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

Premium issues

I don’t know how else to message anyone. I have a premium account where I am the owner, but I can’t stop my app from saying I don’t have premium. I tried deleting the app and then reinstalling it even with a link that I sent myself. Nothing works.Two...

Casual Listener

I don’t know how else to message anyone.  I have a premium account where I am the owner, but I can’t stop my app from saying I don’t have premium.  I tried deleting the app and then reinsta...

Maxim

Spotify Star

1222 Views

3 replies

0 likes

  • 1222 Views
  • 3 replies
  • 0 likes

payment, I'm aLOOOOOONG time customer, just moved states and changed banks, will rectify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

Superuser Contribution un able to redeem gift card

PlanfreeCountryukDevicewindows pcOperating Systemwin 11 My Question or Issuemy gift card is new and i cant redeem it if have double checked the code and it was correct

Visitor

  Plan free Country uk Device windows pc Operating System win 11   My Question or Issue my gift card is new and i cant redeem it if have double checked the code and it was correct

agsdafds

Casual Listener

446 Views

2 replies

0 likes

  • 446 Views
  • 2 replies
  • 0 likes

Superuser Contribution récupérer la playlist d'un mort

Bonjour, j'ai pris un abonnement duo pour mon fils et moi. Mon fils est mort et je voudrais récupérer sa playlist. Son téléphone n'est plus utilisable. Est-il possible de la récupérer sur mon ordinateur ? Je vous remercie de votre aide.

Visitor

Bonjour, j'ai pris un abonnement duo pour mon fils et moi. Mon fils est mort et je voudrais récupérer sa playlist. Son téléphone n'est plus utilisable. Est-il possible de la récupérer sur mon ordinat...

Maria

Moderator

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes