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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151488 Views

69 replies

10 likes

Premium for Family
  • 151488 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97335 Views

89 replies

4 likes

  • 97335 Views
  • 89 replies
  • 4 likes

Hey Spotify, change your Premium "advertising page" or you SHOULD get SUED.

This is the screenshot I got from visiting https://www.spotify.com/us/premium/You don't list everything that's included in the "Basic Individual" account because you want to TRICK PEOPLE into thinking that they're LOSING at least SOME the abilities t...

Casual Listener

This is the screenshot I got from visiting https://www.spotify.com/us/premium/ You don't list everything that's included in the "Basic Individual" account because you want to TRICK PEOPLE into thi...

Spotoncat

Visitor

1040 Views

5 replies

1 likes

  • 1040 Views
  • 5 replies
  • 1 likes

Playing Separate Content on 2 devices simultaneously - premium duo plan?

PlanPremium DuoCountryUSADevice(2) iPhone 14's Operating SystemCurrent up to date IOS My Question or IssueIs it possible to play different content at the same time on two separate iPhones under with the Premium Duo subscription? If not under this sub...

Newbie

  Plan Premium Duo Country USA Device (2) iPhone 14's  Operating System Current up to date IOS   My Question or Issue Is it possible to play different content at the same ti...

Maxim

Spotify Star

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I apply gift cards to a Premium Individual Account?

I have a Premium Individual account. When I try to redeem my gift cards it says that the premium code is not available for use on this type of account subscription. Everything indicates this is the type of account gift/promo cards can be used on. I'v...

Visitor

I have a Premium Individual account. When I try to redeem my gift cards it says that the premium code is not available for use on this type of account subscription. Everything indicates this is the t...

Susan_GP

Moderator

1181 Views

2 replies

0 likes

  • 1181 Views
  • 2 replies
  • 0 likes

Why is the 15 free hours of audiobooks not working for me?

I received noticed that plan members of premium family plans get 15 free hours a month of audiobooks. However, when I go to choose titles they are showing as locked as if I have to pay for them. Are you able to advise how to utilize the free 15 hours...

Visitor

I received noticed that plan members of premium family plans get 15 free hours a month of audiobooks. However, when I go to choose titles they are showing as locked as if I have to pay for them. Are ...

LostPenguinGirl

Visitor

6596 Views

8 replies

0 likes

  • 6596 Views
  • 8 replies
  • 0 likes

By individual premium and it doesn’t show on the app

I bought individual premium plan on Spotify website and when I go to the app, it says I have a free plan.

Casual Listener

I bought individual premium plan on Spotify website and when I go to the app, it says I have a free plan.

Maxim

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot put the correct address for my DUO plan

God I hate you spotify. Always making things difficult because of greed. Anyway I have this problem that it's giving me headaches. But first a little background:- I created my account when I lived in another country many years ago. I also signed for ...

Casual Listener

God I hate you spotify. Always making things difficult because of greed. Anyway I have this problem that it's giving me headaches. But first a little background: - I created my account when I lived ...

Mitre226644

Roadie

3319 Views

6 replies

0 likes

  • 3319 Views
  • 6 replies
  • 0 likes

Unacceptable Insertion of Ads in Spotify Premium – An Affront to Subscriber

Dear Spotify,As a longtime Premium subscriber, I'm upset about ads in our ad-free plan. This breaks trust and blames content creators unfairly. Transparency is key. We should know why we're hearing ads, especially if it's due to creators' choices.The...

Regular

Dear Spotify, As a longtime Premium subscriber, I'm upset about ads in our ad-free plan. This breaks trust and blames content creators unfairly. Transparency is key. We should know why we're heari...

naofel

Newbie

1334 Views

4 replies

2 likes

  • 1334 Views
  • 4 replies
  • 2 likes

Superuser Contribution Recibos de pagamento

Como pedir uma segunda via de um recibo de pagamento? na conta para imprimir um recibo sai tudo a preto. há algum email para pedir uma segunda via? ou alguma forma de imprimir o recibo que aparece na conta sem ser com o fundo todo preto ?

Visitor

Como pedir uma segunda via de um recibo de pagamento? na conta para imprimir um recibo sai tudo a preto. há algum email para pedir uma segunda via? ou alguma forma de imprimir o recibo que aparece na...

Novy

Moderator

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution voucher from mediaexpert

HelloI bought an item today at Media Expert and got a free top-up code for Spotify Premium for 3 months, I created an account and during activation on the website I get a message that the code is incorrect, what's the point?

Visitor

Hello I bought an item today at Media Expert and got a free top-up code for Spotify Premium for 3 months, I created an account and during activation on the website I get a message that the code is i...

Novy

Moderator

927 Views

1 replies

0 likes

  • 927 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Duo/Family plan upgrade campaign issue

I signed up for duo plan and when I try to put Spotify in my husbands phone it’s asks for payment method.. do I have to put the payment method in on his phone as well

Visitor

I signed up for duo plan and when I try to put Spotify in my husbands phone it’s asks for payment method.. do I have to put the payment method in on his phone as well

Ivelina

Moderator

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Comment faire pour se faire prélever

Je ne peux plus payé avec des cartes bancaires, cependant j’ai pu en utiliser plusieurs mais aucune n’a fonctionné. Dans mon entourage plusieurs personnes se font prélever directement sans avoir besoin de mettre une carte de paiement à jour chaque mo...

Visitor

Je ne peux plus payé avec des cartes bancaires, cependant j’ai pu en utiliser plusieurs mais aucune n’a fonctionné. Dans mon entourage plusieurs personnes se font prélever directement sans avoir beso...

Vasil

Moderator

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution necesito cancelar la cuenta

como elimino la tarjeta asociada que tengo al plan para que no me sigan cobrando

Visitor

como elimino la tarjeta asociada que tengo al plan para que no me sigan cobrando

Maria

Moderator

7820 Views

3 replies

1 likes

  • 7820 Views
  • 3 replies
  • 1 likes

I am being billed for Spotify but I don't t have an active subscription

I have been billed for Spotify for over a year, but I haven't had an active subscription for over two years. I have no ongoing subscription in the Google Play or Apple Store, and my account does not have any plan associated or any billing history (it...

Visitor

I have been billed for Spotify for over a year, but I haven't had an active subscription for over two years. I have no ongoing subscription in the Google Play or Apple Store, and my account does not ...

Maxim

Spotify Star

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution One member of a Premium Duo plan is moving to a new address.

Hi,I'm subscribed to a Premium Duo plan today. The users are my mother and I. We live in the same address.I'm going to move to a new address next month (it's in the same country and city, only 10 minutes apart. We live in Sweden). It it possible for ...

Casual Listener

Hi, I'm subscribed to a Premium Duo plan today. The users are my mother and I. We live in the same address. I'm going to move to a new address next month (it's in the same country and city, only 10...

Khosro

Casual Listener

1046 Views

2 replies

0 likes

  • 1046 Views
  • 2 replies
  • 0 likes

Superuser Contribution Was on student plan,then changed to individual and BACK, can’t useHULU yet?

I was on the student plan, wanted to listen to an audiobook but didn’t want to pay as much so I switched to individual. Didn’t realize it would immediately deactivate my HULU account, so I switched back to student. Now I can’t get back into my HULU a...

Visitor

I was on the student plan, wanted to listen to an audiobook but didn’t want to pay as much so I switched to individual. Didn’t realize it would immediately deactivate my HULU account, so I switched ...

MihailY

Moderator

757 Views

1 replies

0 likes

  • 757 Views
  • 1 replies
  • 0 likes

Superuser Contribution Glovo Prime offer voucher for 4 free months

I am writing to seek assistance with activating a Spotify Premium subscription using a voucher provided by Glovo Prime. The offer entitles me to 4 months of free Spotify Premium as a Glovo Prime subscriber.Despite following the provided instructions,...

Visitor

I am writing to seek assistance with activating a Spotify Premium subscription using a voucher provided by Glovo Prime. The offer entitles me to 4 months of free Spotify Premium as a Glovo Prime subs...

MihailY

Moderator

3138 Views

1 replies

0 likes

  • 3138 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was forced to pay twice for the same service before it ended.

I had free trial of premium and then decided to cancel it. I changed my mind and wanted to renew it but they made me pay for a new month again. When I was supposed to pay in 16th July.

Visitor

I had free trial of premium and then decided to cancel it. I changed my mind and wanted to renew it but they made me pay for a new month again. When I was supposed to pay in 16th July.

Novy

Moderator

884 Views

1 replies

0 likes

  • 884 Views
  • 1 replies
  • 0 likes

continua aparecendo anuncio para mim, e eu ja paguei o plano

ja cobraram o valor mas continua aparecendo anuncio e eu inda tinha direito a 2 meses gratis e ja cobram. nao sei como resolver isso

Visitor

ja cobraram o valor mas continua aparecendo anuncio e eu inda tinha direito a 2 meses gratis e ja cobram. nao sei como resolver isso

ribezaz

Spotify Star

498 Views

1 replies

1 likes

  • 498 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Por que o Spotify não me deixa pagar o Duo no plano anual?

PlanPremiumCountryBrazilOperating SystemWin10. My Question or IssueBoa noite.Estou tentando migrar do plano premium normal para o Duo. A opção surge normalmente, mas quando clico para pagar anualmente o Spotify diz o seguinte:Mensagem no site do Spot...

Casual Listener

  Plan Premium Country Brazil Operating System Win10.   My Question or Issue Boa noite. Estou tentando migrar do plano premium normal para o Duo. A opção surge normalmente, mas qu...

KammerBlack

Casual Listener

758 Views

2 replies

0 likes

  • 758 Views
  • 2 replies
  • 0 likes

Superuser Contribution me cobraron por una suscripcion que habia cancelado

yo cancele la suscripcion cuando era gratuita y me habian seguido cobrando cuando ya no utilizaba spotify individual , solicito reembolso

Visitor

yo cancele la suscripcion cuando era gratuita y me habian seguido cobrando cuando ya no utilizaba spotify individual , solicito reembolso

OscarDC

Moderator

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes