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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83619 Views
  • 30 replies
  • 5 likes
  • 83619 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45691 Views
  • 19 replies
  • 3 likes
  • 45691 Views
  • 19 replies
  • 3 likes

Superuser Contribution Premium

PlanPremium (Individual)CountryIndiaDevice(Moto one fusion +, Acer Predator)Operating System(Android 12, Windows 11) My Question or IssueI have an active Spotify premium for 1 year and now want to change my plan from individual to duo.So if I cancel ...

  • Visitor
  • Plan Premium (Individual) Country India Device (Moto one fusion +, Acer Predator) Operating System (Android 12, Windows 11)   My Question or Issue I have an active Spotify premium for ...
  • Eni
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

How to switch back to Preimum Family plan

Originally, I subscribed the Premium Family plan. I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan. After I redeemed the gift card, my account switched to individual plan. My fami...

  • Newbie
  • Originally, I subscribed the Premium Family plan.  I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan.  After I redeemed...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member address not accepted - sitting next to me on sofa, entering same address

I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't know how many times. EVERY TIME its says he is in a di...

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  • Casual Listener
  • I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't kno...
  • Jeremy
  • Spotify
  • 409 Views
  • 5 replies
  • 0 likes
  • 409 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium account is shuffle playing every album

I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way through. That's why I pay for premium.

  • Newbie
  • I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way th...
  • Jeremy
  • Spotify
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Change from Student account to family account

I have a student premium account that I just have started two months ago.Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two issues: 1)Will I stop to be charged from the student account...

  • Casual Listener
  • I have a student premium account that I just have started two months ago. Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two is...
  • chryseisho
  • Casual Listener
  • 1692 Views
  • 5 replies
  • 0 likes
  • 1692 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Ads on a premium acct playing music

PlanPremiumCountryAustraluaDeviceSamsung Galaxy s21 ultra and Samsung Monitor.Operating SystemAndroid My Question or IssueI'm getting ads playing music now? I never us3d to and shouldn't be getting them.

  • Regular
  • Plan Premium Country Australua Device Samsung Galaxy s21 ultra and Samsung Monitor. Operating System Android   My Question or Issue I'm getting ads playing music now? I never us3d to a...
  • Robbtkk
  • Regular
  • 323 Views
  • 5 replies
  • 0 likes
  • 323 Views
  • 5 replies
  • 0 likes

Superuser Contribution Payments

Why i cant pay for my premium ? Im using 2 different metods.?

  • Casual Listener
  • Why i cant pay for my premium ?  Im using 2 different metods.?
  • Andrewcanan
  • Casual Listener
  • 398 Views
  • 7 replies
  • 0 likes
  • 398 Views
  • 7 replies
  • 0 likes

Superuser Contribution Payment failed - bug of Spotify

If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. The answer is simple - it is a bug of Spotify. Do you...

  • Casual Listener
  • If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. &...
  • OscarDC
  • Moderator
  • 542 Views
  • 2 replies
  • 2 likes
  • Payment failure
  • 542 Views
  • 2 replies
  • 2 likes

Superuser Contribution How come all my playlists disappeared after after I upgraded to Premium?

After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the playlists come back? pls help! i had so many songs on m...

  • Visitor
  • After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the play...
  • AdamDam
  • Spotify Star
  • 1754 Views
  • 6 replies
  • 0 likes
  • 1754 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo

Merhaba, premium Duo hesabını kullanmak istiyoruz ama aynı evde yaşamıyoruz adreslerimizin aynı olma zorunluluğu var mı? Farklı adreste olupta bu planı kullanabilir miyiz?Desteğinizi bekler iyi çalışmalar dilerim ☺️

  • Newbie
  •   Merhaba, premium Duo hesabını kullanmak istiyoruz ama aynı evde yaşamıyoruz adreslerimizin aynı olma zorunluluğu var mı? Farklı adreste olupta bu planı kullanabilir miyiz? Desteğinizi bekler...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Card from another country issue Spotify Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo I decided to try premium Duo, since me and my partner have been using the same account for...

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

Hallo ik heb net en gratis premium genomen van 1 maand alleen het werkt niet?

  • Visitor
  • Hallo ik heb net en gratis premium genomen van 1 maand alleen het werkt niet?
  • OscarDC
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay for premium

PlanPremiumCountryNigeria DeviceSamsung Galaxy A21s My Question or IssueI have tried severally to update my payment but they are all declining, the card is fully funded and is also enabled for foreign transactions. Please what can be done about this,...

  • Visitor
  • Plan Premium Country Nigeria   Device Samsung Galaxy A21s   My Question or Issue I have tried severally to update my payment but they are all declining, the card is fully funded an...
  • OscarDC
  • Moderator
  • 239 Views
  • 1 replies
  • 1 likes
  • 239 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payments

Hi. Was just wondering if paying yearly is available? Thanks 

  • Visitor
  • Hi. Was just wondering if paying yearly is available? Thanks 
  • OscarDC
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! Changing plan in another country

Plan Premium Country Australia My Question or IssueJust moved to Australia and changed my payment method to an Australian one. I now what to change my plan to a Duo but I can’t? My current plan shows in $ but when I ask to change plans it shows all t...

  • Casual Listener
  • Plan Premium  Country Australia     My Question or Issue Just moved to Australia and changed my payment method to an Australian one.  I now what to change my plan to a D...
  • JennieD
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can I buy and use Indian Spotify plan in Saudi Arabia

I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returning back to India in a week or so.

  • Visitor
  • I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returni...
  • Kiril
  • Moderator
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unsubscribe

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address Invalid when updating payment information

I keep getting the message "address invalid" when updating the payment information. I already tried incognito, different browsers, different networks, different devices, and different ways of writing the address and nothing works. I also spent three ...

  • Newbie
  • I keep getting the message "address invalid" when updating the payment information. I already tried incognito, different browsers, different networks, different devices, and different ways of writing...
  • Jeremy
  • Spotify
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I still getting ads when I have premium duo?

I've had Spotify Premium Duo for 1 month and didn't have ads until my subscription payment came out today. Both my partner and I are getting ads between songs now. These aren't the hardwired podcast ads. Neither of us listen to podcasts. It's the "Wa...

  • Visitor
  • I've had Spotify Premium Duo for 1 month and didn't have ads until my subscription payment came out today. Both my partner and I are getting ads between songs now. These aren't the hardwired podcast ...
  • Kiril
  • Moderator
  • 943 Views
  • 1 replies
  • 0 likes
  • 943 Views
  • 1 replies
  • 0 likes