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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6832 Views
  • 23 replies
  • 2 likes
  • 6832 Views
  • 23 replies
  • 2 likes

I want to listen to music but Spotify does not allow

How come am I not able to play this album on Spotify?https://open.spotify.com/album/1J8tUbV0jGYqiBHPCszVzhI thought I have premium subscription already but in the top bar there is "Get Premium" link. Did not find a way to contact support so this "Cha...

  • Casual Listener
  • How come am I not able to play this album on Spotify? https://open.spotify.com/album/1J8tUbV0jGYqiBHPCszVzh I thought I have premium subscription already but in the top bar there is "Get Premium" l...
  • kaworu_bloodpaw
  • Roadie
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Spotify premium was for 300inr till 27th Feb. It's not available now. Why?

Spotify premium was on offer for 300inr till 27th Feb. But today it's not showing anymore. I wanted to change my plan today. But now I am unable

  • Visitor
  • Spotify premium was on offer for 300inr till 27th Feb. But today it's not showing anymore. I wanted to change my plan today. But now I am unable
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 2 likes
  • 242 Views
  • 1 replies
  • 2 likes

No me notificaron cuando terminaba mi suscripcion.

PlanPremium?CountryArgentinaDevicePCOperating SystemWindows 10 My Question or IssueTuve un problema de comunicacion con Spotify, cuando contrate la suscripcion premium, aproveche una oferta de 3 meses gratis. Yo no recuerdo cuando la page pero fue un...

  • Newbie
  • Plan Premium? Country Argentina Device PC Operating System Windows 10   My Question or Issue Tuve un problema de comunicacion con Spotify, cuando contrate la suscripcion premium, aprov...
  • Luan
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hay un lapso de tiempo para pagar?

Tuve un problema con mi tarjeta, recién lo solucionarán el día martes y no tengo otra forma de pagar...mi suscripción se cancelará o me cortarán el servicio? O tengo un lapso de tiempo para pagar?

  • Newbie
  • Tuve un problema con mi tarjeta,  recién lo solucionarán el día martes y no tengo otra forma de pagar...mi suscripción se cancelará o me cortarán el servicio? O tengo un lapso de tiempo para pag...
  • AlejaR
  • Moderator
  • 15109 Views
  • 5 replies
  • 0 likes
  • 15109 Views
  • 5 replies
  • 0 likes

Superuser Contribution My plan changed from Premium Family to Premium Individual and I have no idea why

I subscribed to a Premium Family plan in October and it suddenly changed to Premium Individual in February without my request. Why? And why can't I get in touch with Spotify to solve this?

  • Visitor
  • I subscribed to a Premium Family plan in October and it suddenly changed to Premium Individual in February without my request. Why? And why can't I get in touch with Spotify to solve this?   &...
  • Dian
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Month Free Trial and still Charged

PlanFree/PremiumCountryUSADevice(iphone 12) My Question or IssueI am being charged before free 3 month trial is over and I would like to be reimbursed for the charge please.Looking forward to your response.

  • Visitor
  • Plan Free/Premium Country USA Device (iphone 12)   My Question or Issue I am being charged before free 3 month trial is over and I would like to be reimbursed for the charge please. ...
  • MihailY
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card code is invalid

el codigo de regalo aparece invalido, pero ya esta activada supuestamente, pues me dieron un ticket de pago mod edit: The gift code appears invalid, but it is supposedly already activated, because they gave me a payment ticket

  • Visitor
  • el codigo de regalo aparece invalido, pero ya esta activada supuestamente, pues me dieron un ticket de pago   mod edit: The gift code appears invalid, but it is supposedly already activ...
  • Vasil
  • Moderator
  • 279 Views
  • 4 replies
  • 0 likes
  • 279 Views
  • 4 replies
  • 0 likes

Can't see Spotify offer of 12 months for Rs. 299

I am currently using Spotify mini and yesterday my friend told me that there is an offer of 12months for 299rs but when I checked i couldn't see any offerPls solve this i really want this offer

  • Casual Listener
  • I am currently using Spotify mini and yesterday my friend told me that there is an offer of 12months for 299rs but when I checked i couldn't see any offer Pls solve this i really want this offer
  • Amayy
  • Spotify Star
  • 1116 Views
  • 1 replies
  • 0 likes
  • 1116 Views
  • 1 replies
  • 0 likes

I am lost, cunfused and frustrated. I am trying to set up a new account.

I googled Spotify premium and it tried set up a new account but is said “user name is all ready used “. I just need help getting Spotify premium. I need to talk to a live person

  • Visitor
  • I googled Spotify premium and it tried set up a new account but is said “user name is all ready used “. I just need help getting Spotify premium. I need to talk to a live person
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Issue changing country from France to UK?

PlanPremiumCountryFrance to UK Device(Macbook Pro late 2016)Operating System(iOS 10) My Question or Issue I'm trying to change my Spotify region from France to UK in order to update my payment details. Everytime I try to do this, I get redirected to ...

  • Casual Listener
  • Plan Premium Country France to UK   Device (Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue   I'm trying to change my Spotify region from France to ...
  • Maxim
  • Spotify Star
  • 181 Views
  • 3 replies
  • 0 likes
  • 181 Views
  • 3 replies
  • 0 likes

Annual Premium Family Subscription

PlanPremium FamilyCountryUSADeviceLaptop, iPhoneOperating SystemiOS 1X, Windows 1X My Question or IssueHello, I would like to have an annual plan (Premium) if the amount it's better than monthly payments... How may I switch to this annual plan ??

  • Casual Listener
  • Plan Premium Family Country USA Device Laptop, iPhone Operating System iOS 1X, Windows 1X   My Question or Issue Hello, I would like to have an annual plan (Premium) if the amount it's...
  • Bittencourt
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Paid for Premium - but still on Free

I'm Having the Same Problem Here, Paid Premium, Money TAKEN But Still Says Free, This Seems To Be An On going Problem Which AIN"T BEEN FIXED!!

  • Visitor
  • I'm Having the Same Problem Here, Paid Premium, Money TAKEN But Still Says Free, This Seems To Be An On going Problem Which AIN"T BEEN FIXED!!
  • AlejaR
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay my subscription

I can't pay my suscription. I wanted to pay for a month and it doesn't accept my card. I have already tried with 3 different ones. I get the message that says: "There was an error with the payment. Please try again, use a different card or try a diff...

  • Casual Listener
  • I can't pay my suscription. I wanted to pay for a month and it doesn't accept my card. I have already tried with 3 different ones. I get the message that says: "There was an error with the payment. P...
  • Joan
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Fiz um pagamento do duo sendo que tenho a individual como tenho extorno?

Cancelei a individual e fiz a duo mais n trocou meu plano e continua como individual sendo que paguei pelo duo como pisso ter o extorno do meu dinheiro ?

  • Visitor
  • Cancelei a individual e fiz a duo mais n trocou meu plano e continua como individual sendo que paguei pelo duo como pisso ter o extorno do meu dinheiro ?
  • Bittencourt
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to Cancel Premium Paid individual subscription in order to activate Family Subscription

PlanPremium IndividualCountryIndiaDeviceiPhone 11, Microsoft Windows, AndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to switch to Family Plan, but when I try to change my existing plan to Family plan it thro...

  • Casual Listener
  • Plan Premium Individual Country India Device iPhone 11, Microsoft Windows, Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I want to switch...
  • Alex
  • Spotify Legend
  • 284 Views
  • 3 replies
  • 0 likes
  • Family Plan
    Subscription Termination
  • 284 Views
  • 3 replies
  • 0 likes

how to change payment to go through google play

I'd like my spotify subscription payment to go through google play store, but since I had already subscribed with my card information there is no option to use google play. How can I change payment to go through google play store?

  • Visitor
  • I'd like my spotify subscription payment to go through google play store, but since I had already subscribed with my card information there is no option to use google play. How can I change payment t...
  • MateusM
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes