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Bought Premium on the wrong account

Bought Premium on the wrong account

I decided to buy spotify premium only to find out i was logged into the wring account since I didn't see any changes in the app. I logged out but now I bought Premium for a random account? I'm quite scared to think about the fact I might get charged each month for a random account. And I have No way of getting back in. Please. Help. 

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1 Reply

Hey @XaviSenpai!

 

I can imagine how frustrating it is getting charged and not finding your account.

 

Could you think of any other email addresses or log in methods you could've used to create an account (e.g. Facebook, Apple, phone number)?

 

You can try logging in with those alternative details and check your plan profile to confirm the subscription. If you're able to find an account subscribed to Premium, here are the steps to cancel Premium plans.

 

If you still can't find the account on your own, you can reach out to Customer Support here.

 

Hope this helps, let me know how it goes.

Anyk17

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