Bought wrong premium subscription

[orlamcdonnell5]

My Question or IssueVersion 

Hi

I bought a 12 months of spotify premium account by mistake I wanted to Purchase a family subscription . when I click into subscrptions to cancel there is no way to cancel my account so I can change it to a family account.

Plan

12 Months of spotify premium

Country

 Ireland

[Billy-J]

Hey @orlamcdonnell5, and welcome to the community.

Hope you're doing great! 

To confirm, you purchased Spotify for 12 months, and you wanted a Premium for Family subscription?

I look forward to your reply 🙂 

[orlamcdonnell5]

Hi Billy 

Yes I accidentally purchased a personal year subscription instead of a Family Premium Subscription.  

There is no option to cancel the subscription appearing on my account. Is there any way to cancel the subscription and resubscribe to a family account.

Thanks 

Orla 

[Billy-J]

Hey again @orlamcdonnell5.

That makes more sense now.

Since you already purchased the regular Premium instead of the Premium for Family subscription, you'll have to use the Premium until it runs out (In your case, for the year), but if you request to upgrade to the Premium for Family plan, the due date will be brough forward due to the price changes.

I hope this helps! If you need help with anything else, just let me know 🙂