CC to Gift Card

[adeyrn]

Hi there,

I've recently added a gift card to my account to add 3 months subscription but I am repeatedly getting notices to say my payment has failed and I do not have a premium sub.

Anyone know why??

[Maxim · Accepted solution]

Hey @adeyrn,

I'd recommend reaching out to Support so they can take a closer look at this.

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[adeyrn]

Hi @Maxim,

Thanks for that, I really appreciate the quick response!