CONTA PREMIUM

[RM26]

BOA NOITE, 

NAO ESTOU CONSEGUINDO CADASTRAR MINHA FILHA EM MINHA CONTA PREMIUM, RECEBO A SEGUINTE MENSAGEM :

VOCE NAO PODE ENTRAR NESTE PLANO PREMIUM FAMILIAR

COMO PORCEDER PARA O FUNCIONAMENTO?

RICARDO M.

[Daisy]

Hey @RM26.

Thanks for reaching out. Hope you don't mind our reply in English 🙂

Sorry to hear your daughter can't join the Premium for Family plan. Let's see what we can do for you!

Here are some things to check first:

• If she's accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.
• If she didn’t receive an email with the link, be sure to check her junk/spam folders.

We suggest you check out this page, especially the 'The invite isn't working' tab. This should help you out!

Let us know how you get on 🙂