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[Luan6]

I canceled my Premium package, my profile is listed as Free but continues to charge the premium package in my bank account. Could someone help me solve this? It's been 2 months since that happens.

[osornios]

Hey @Luan6

Did you get email receipts from previous subscription purchases? Search for one of them in your email account. In it, the Spotify username you paid for is shown:

Username/ID:        xxxxxxx

If you're getting charged after you cancelled, it probably means you're paying a different account. Checking your receipts is a way to confirm that. 🙂

[Luan6]

I do not have the receipts, but I still get charged.

[osornios]

@Luan6

If that's the case, fill out the contact form, and someone from Spotify will be able to help you within 24 hrs using your payment info. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.