Can't Join To Family Plan

[lorieju]

Hi there, I can't join to my cousin's account. I always have this error message "You're unable to join this Family plan. Need help? Read our FAQ." can anyone help me to solve this issue? Thanks!

[Katerina]

Hey there @lorieju,

Thanks for posting and welcome to the community!

It looks like this is something our support teams can help with.

In this case, we'd suggest to reach out to us by following the link here. This way, they can take a closer look behind the scenes for you.

Let us know how it goes 🙂