Can't Redeem/Process with 3 Months Free Subscription

[kswapnil]

Plan

Free

Country

India

Operating System

Windows 10

My Question or Issue:

So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https://www.spotify.com/in/premium/?country=IN&ref=checkout#PLANS

I went ahead, and clicked on Get Started, as shown in attachment

Now on this page, under  "Build Your Plan" , since I wished to go ahead with 3 months Free offer, I chose the monthly option for which the payment options are shown- Credit or Debit Cards.

Upon clicking on that, it takes me back to previous page, but here's something interesting, the URL of this page being-https://www.spotify.com/in/premium/?psp=billing_adyen_cards&country=IN&storefront-error=true&clicked...

So the link on payment options in my second screenshot is invalid, somehow.

Any workaround, solutions or anything for the same?
And this seems to be an issue with Spotify Website itself.

[Jeremy]

Hey there @kswapnil,

Thank you for your post here in the Community. We're sorry to hear about this. We're happy to help.

We recommend that you try the following:

• From a incognito/private window
• Trying on other browsers
• Other devices
• Using a different payment method

Let us know how everything goes so that we can keep on assist you if you need us to. We're always one reply away 🙂

Cheers!

[ATHUL__]

issue not solved tried all the methods

[Mihail]

Hey @ATHUL__,

Thanks for getting back to us.

Keep in mind that the offer 3 months Premium for free is only for new subscribers. If you had any Premium products activated for your account you will regrettably not be able to activate it. If that's the case you can activate a regular plan via your account page. 

Hope this is helpful but don't hesitate to let us know if you have any further questions!

[ATHUL__]

Bro trying the premium for the first time

[Eni]

Hey again @ATHUL__, 

Thanks for getting back in touch. 

We recommend checking this article and make sure the card you want to use meets all the requirements you'll find there. It's a good idea to check them out directly with your bank/card provider.

If they confirm it does and everything is ok, we recommend waiting 24 hours before trying to update your payment details again. Make sure to do it from an incognito/private window in the browser and a different device.

Keep us posted on how it goes!

[Jeremy]

Hey again @ATHUL__,

Hope you're doing good.

We just want to let you know that we've done some changes backstage. Can you please try again in incognito/private window and let us know how it goes 🙂
 

We'll keep an eye out for your reply.

Cheers!