Can't Verify Address

[misch33270]

Plan

Family

Country

 United States

Device

Droid Turbo 2

Operating System

My Question or Issue

I want premium but Spotify won't verify that I live at the same address as the family plan account holder.  I have verified the zip with the e-mail they sent to my email.  This is very frustrating.  I need real help not these generic forums or BS emails. 

[Maxim]

Hey @misch33270,

Thanks for reaching out.

Please let me know the exact error message that you're seeing when you try to verify your address / join the Premium for Family plan.

Thanks! 

[misch33270]

Hello,

I got your standard e-mail response.

We couldn't verify your account.


We couldn’t confirm your address, so we’ve switched you to a Spotify Free
account. Please note that all members must live at the same address. (See
terms

.)

Still want Premium features? You can subscribe to Spotify Premium
using
your own account at any time.

[Maxim]

Do you live at the same physical address as the other family members?

[misch33270]

Hello,

Yes, I do. I clicked that box verifying that as well.

[Maxim]

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

I hope this helps!