Can't change payment method

[Zeppier]

Plan

Premium

Country

Was Ukraine now Poland

Device

PC

I changed country of payment and my 3d secure was successful but after it I get this grey screen and error: 

page at https://www.spotify.com/ua-uk/api/payment-sdk/notification/challenge/?checkout-id=1770173465395102&c... might be temporarily down or it may have moved permanently to a new web address

Any idea of how to fix it? 

[Zeppier]

Just changed it from mobile browser. Seems like desktop web version issue only.

[21dqm2devw5xaeeh3e75]

Experiencing same issue when trying to update payment information, while using mobile browser. Any suggestions?

[Vasil]

Hey @Zeppier,

Thanks for letting us know!
 

@21dqm2devw5xaeeh3e75, could you try using another device or the same one but through an incognito browser window?
Let us know how it goes and what errors you receive.
Screenshots could always come in handy 🙂

We'll be on the lookout for your response.
Cheers!

[Zeppier]

as I mentioned in first comment in this topic I just used mobile phone browser and it worked for me. So not sure, what it can be. 

[Andrapente]

Hey there, I need to update my payment method and when I click from either desktop or mobile browser on add a new payment method I get error in attachment. In incognito I can`t log in at all.. 

thanks,

Andra

[Andrapente]

I tried again from my phone in-app and now it worked...