Can't change payment method

Zeppier

Plan

Premium

Country

Was Ukraine now Poland

Device

PC

 

I changed country of payment and my 3d secure was successful but after it I get this grey screen and error: 

 

page at https://www.spotify.com/ua-uk/api/payment-sdk/notification/challenge/?checkout-id=1770173465395102&c... might be temporarily down or it may have moved permanently to a new web address

Zeppier_0-1651065969596.png

 

Any idea of how to fix it? 

 

 

Reply
6 Replies

Zeppier

Just changed it from mobile browser. Seems like desktop web version issue only.

21dqm2devw5xaeeh3e75

Experiencing same issue when trying to update payment information, while using mobile browser. Any suggestions?

Vasil

Hey @Zeppier,

 

Thanks for letting us know!
 

@21dqm2devw5xaeeh3e75, could you try using another device or the same one but through an incognito browser window?
Let us know how it goes and what errors you receive.
Screenshots could always come in handy 🙂

We'll be on the lookout for your response.
Cheers!

VasilModerator
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Zeppier

as I mentioned in first comment in this topic I just used mobile phone browser and it worked for me. So not sure, what it can be. 

Andrapente

Hey there, I need to update my payment method and when I click from either desktop or mobile browser on add a new payment method I get error in attachment. In incognito I can`t log in at all.. 

 

thanks,

Andra

 

error for updating payment method.png
Incognito error on log in.png

Andrapente
I tried again from my phone in-app and now it worked...

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