Can't get 3 month free with Paypal

Can't get 3 month free with Paypal

RingKM

Plan Premium

Country  Canada

Device Computer 

Operating System Windows 10

 

My Question or Issue

I tried to get 3 month free with paypal.

https://www.paypal.com/ca/webapps/mpp/spotify-premium-offer

But it gives me error saying

-Oops! It looks like this funding instrument is being used in another account with PayPal.

Follow these steps to get this offer:

Go to your account settings > payment preferences
Choose a different bank account, credit or
debit card as your preferred way to pay
Come back to this page and try again

 

I followed the steps, still same. I never had another paypal account or Spotify Premium subscription, contacted paypal costumer service and they told me to get in touch with spotify. I have no idea what is wrong. Any help would be appreciated!

Reply
3 Replies

Dian

Hey @RingKM,

 

Thanks for posting in the Community.

 

This error message makes it look like you've used the PayPal account for a different offer before. Is this the case?

 

It'd be best do contact PayPal again and ask if your PayPal account has been used for any transactions to Spotify, even pending ones or failed ones. Those can deem your PayPal account ineligible for a trial.

 

Keep us posted,

 

Cheers!

 

 

DianModerator
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richaz

I'm having this exact same problem. I have never had Spotify premium before or used any Spotify offer.
I've tried changing the funding source from a bank account to a card and to my paypal balance but it says this same error no matter what.
I've also tried on my phone, desktop PC and laptop and none work.
And I spoke to PayPal who told me I have to speak to Spotify because the offer is from Spotify, not PayPal.
Does anyone have any ideas how I can get this to work please?

richaz

I spoke to Spotify support and they added 3 months of Premium for me, even though the PayPal page wouldn't work.

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