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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

Superuser Contribution Why do I get adverts on Premium?

I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.

  • Visitor
  • I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
  • Ygrecd
  • Visitor
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Unable to get premium on a new account.

PlanFreeCountryAustralia DeviceiPhone 12 My Question or IssueI have deactivated my old Spotify account as I wanted to start over fresh without having old recommendations. I created a new account (current one to post this) and linked it to my apple. W...

  • Casual Listener
  • Plan Free Country Australia   Device iPhone 12     My Question or Issue I have deactivated my old Spotify account as I wanted to start over fresh without having old recommend...
  • Maxim
  • Spotify Star
  • 598 Views
  • 3 replies
  • 0 likes
  • 598 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3 month premium activated, but no premium

Plan: PremiumCountry: The Netherlands Device iPhone 12Operating SystemiOS 15.5 My Question or IssueStarted my 3 month free subscription yesterday. Paid via iDeal. Paid €0,01 and received it back from the bank (to verify the back account ). I have pr...

  • Casual Listener
  •   Plan: Premium Country: The Netherlands   Device  iPhone 12 Operating System iOS 15.5   My Question or Issue Started my 3 month free subscription yesterday. Paid via iDeal....
  • AndresM
  • Spotify
  • 863 Views
  • 3 replies
  • 0 likes
  • 863 Views
  • 3 replies
  • 0 likes

Superuser Contribution Prepaid Visa Cards wont work anymore

So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have money on the card. Is Spotify not accepting prepaid cards a...

  • Newbie
  •   So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have ...
  • Kiril
  • Moderator
  • 845 Views
  • 1 replies
  • 0 likes
  • 845 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong. Please try again. Subscription

PlanFreeUnited States of America DeviceiPhone 12Operating SystemiOS 15.4.1 My Question or IssueHi! So, I’ve been planning on purchasing this free 3 month subscription for Spotify, but I wanted to drag it out as long as possible hence why I’m attempti...

  • Casual Listener
  • Plan Free United States of America   Device iPhone 12 Operating System iOS 15.4.1   My Question or Issue Hi! So, I’ve been planning on purchasing this free 3 month subscription fo...
  • Alex
  • Spotify Legend
  • 344 Views
  • 3 replies
  • 1 likes
  • 344 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pagamento

Olá, Bom dia ,Não estou conseguindo alterar minha forma de pagamento, pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento, poderia me ajudar.Já entrei em todos os tipos de suporte mas não da certo para alterar o...

  • Visitor
  • Olá,  Bom dia , Não estou conseguindo alterar minha forma de pagamento,  pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento,  poderia me ajuda...
  • OscarDC
  • Moderator
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't charge for my Student plan

 I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my card is fine), it gives me Screenshot #2. It says that I do...

Screenshot_2022-05-19-18-37-18-423_com.spotify.music.jpg Screenshot_2022-05-19-18-36-56-610_com.spotify.music.jpg
  • Newbie
  •   I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my ca...
  • Dian
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will there be a $9.99 for 3 months Premium deal for Summer 2021?

Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I haven't got anything yet this year, so I'm curious if...

  • Casual Listener
  • Every year in mid-May Spotify sends out an email offering 3 months of Spotify Premium for $9.99. Usually the deal starts being offered around May 15 and you have until June 30 to sign up for it. I ha...
  • Dian
  • Spotify Legend
  • 6463 Views
  • 5 replies
  • 0 likes
  • 6463 Views
  • 5 replies
  • 0 likes

account

My Question or Issuei paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it same day so please refund is needed thank you

  • Newbie
  •     My Question or Issue i paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it ...
  • Maxim
  • Spotify Star
  • 844 Views
  • 1 replies
  • 0 likes
  • 844 Views
  • 1 replies
  • 0 likes

Free trail

I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account and never had a trail and a new card as well.

  • Newbie
  • I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account ...
  • AdamDam
  • Spotify Star
  • 770 Views
  • 1 replies
  • 0 likes
  • 770 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas plan duo

Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa

  • Visitor
  • Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa   
  • OscarDC
  • Moderator
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting Duo account to daughters phone

I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong?

  • Visitor
  • I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong? 
  • OscarDC
  • Moderator
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium in Venezuela

PlanPremiumCountryVenezuelaDeviceiPad pro 9.7Operating SystemiOS 10 My Question or IssueI came from the US to Venezuela with Spotify premium, in the US it worked perfectly, but now that I am in Venezuela and still paying for it, it wouldn't let me se...

  • Casual Listener
  •   Plan Premium Country Venezuela Device iPad pro 9.7 Operating System iOS 10   My Question or Issue I came from the US to Venezuela with Spotify premium, in the US it worked perf...
  • Dian
  • Spotify Legend
  • 3284 Views
  • 6 replies
  • 0 likes
  • 3284 Views
  • 6 replies
  • 0 likes

I can't try the premium trial

PlanFreeCountryU.S.ADeviceLenovo Laptop/iPhone 13Operating SystemWindows 10/iOS My Question or Issue Today was the last day to start the free 3-month premium trial, so I decided to go ahead and try it out. I have never tried premium or a premium tria...

  • Casual Listener
  • Plan Free Country U.S.A Device Lenovo Laptop/iPhone 13 Operating System Windows 10/iOS   My Question or Issue   Today was the last day to start the free 3-month premium trial, so...
  • Maxim
  • Spotify Star
  • 376 Views
  • 3 replies
  • 0 likes
  • free trial
    Free trial not working
  • 376 Views
  • 3 replies
  • 0 likes

Superuser Contribution Incorrect Phone Number

PlanFreeCountryUKDeviceiphone 7Operating Systemlatest ios update My Question or IssueA couple months ago i cancelled my spotify premium subscription meaning i would be able to subscribe to the 3 months for £9.99 plan. Everything went fine with puttin...

  • Visitor
  • Plan Free Country UK Device iphone 7 Operating System latest ios update   My Question or Issue A couple months ago i cancelled my spotify premium subscription meaning i would be able t...
  • Vasil
  • Moderator
  • 992 Views
  • 1 replies
  • 0 likes
  • 992 Views
  • 1 replies
  • 0 likes

Superuser Contribution How sportify is rejecting my card without a valid reasoning

Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's the issue

  • Visitor
  • Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's ...
  • Dian
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for students not working

I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for students option anymore, showing the help about student pr...

  • Visitor
  • I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for student...
  • Alex
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you use tthe same card on multiple accounts?

Plan - PremiumCountry - Australia Device(macbook, PC)Operating System(macOS Monterey , Windows 10) My Question or IssueI made a new account using an alt gmail since i couldnt get into my old acc using my personal gmail and i purchased the free 3 mont...

  • Visitor
  • Plan - Premium Country - Australia   Device (macbook, PC) Operating System (macOS Monterey , Windows 10)   My Question or Issue I made a new account using an alt gmail si...
  • AndresM
  • Spotify
  • 5593 Views
  • 1 replies
  • 0 likes
  • 5593 Views
  • 1 replies
  • 0 likes

Superuser Contribution I went back to Free but my credit card was charge!

My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm free how can I fix that without paying again.

  • Newbie
  • My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm f...
  • Dian
  • Spotify Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes