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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83581 Views
  • 30 replies
  • 5 likes
  • 83581 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45681 Views
  • 19 replies
  • 3 likes
  • 45681 Views
  • 19 replies
  • 3 likes

can't subscribe

I've had spotify before but I've made a new account now with this account I want to subscribe to Premium but it won't let me. Since I've had Premium for a few month on my old account my card number has alredy been used, and I can't have the free tria...

  • Newbie
  • I've had spotify before but I've made a new account  now with this account I want to subscribe to Premium but it won't let me. Since I've had Premium for a few month on my old account my card nu...
  • Maxim
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Ask for join "Spotify hi-fi" lossless

Hi, I am trying out Spotify Premium on my multiple devices (Windows 10 and various iOSs devices) and the interface is AWESOME.IT's wonderful that I can route music between my devices with a touch making a seamless continuos experience. BUT, I am not ...

  • Casual Listener
  • Hi,   I am trying out Spotify Premium on my multiple devices (Windows 10 and various iOSs devices) and the interface is AWESOME. IT's wonderful that I can route music between my devices with ...
  • MattSuda
  • Spotify Star
  • 12799 Views
  • 2 replies
  • 21 likes
  • 12799 Views
  • 2 replies
  • 21 likes

Does price increase affect old members?

Country: Malaysia a family plan subscribed to Spotify at 14.90 a month last year. I see that the price is now 23.80 a month. I don't know when did the price increase. Do old members subscribed at that time it was 14.90 pay 14.90 or do they pay 23.80 ...

  • Casual Listener
  •     Country: Malaysia       a family plan subscribed to Spotify at 14.90 a month last year. I see that the price is now 23.80 a month. I don't know when did the price i...
  • Billy-J
  • Spotify Star
  • 746 Views
  • 5 replies
  • 0 likes
  • 746 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Student Bundle

Previously, I was notified that my HULU account email address was changed. I canceled premium and notified both HULU and Spotify for the issue. Unfortunately, HULU told me that nothing could be done since it comes with the Spotify bundle so I contact...

  • Casual Listener
  • Previously, I was notified that my HULU account email address was changed. I canceled premium and notified both HULU and Spotify for the issue. Unfortunately, HULU told me that nothing could be done ...
  • Alex
  • Moderator
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged me the full Premim although I have student discount

I have the student discount and I pay 3,99eur every month but this month I was charged 6,99eur and I still have the student discount. I had already renewed my discount for another year and decided to check if it had expired or had a problem and the f...

  • Newbie
  • I have the student discount and I pay 3,99eur every month but this month I was charged 6,99eur and I still have the student discount. I had already renewed my discount for another year and decided to...
  • Alex
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! From Family to Duo via Free play

We are currently using Premium Family, but would like to change to Duo. Our billing goes through our mobile provider. But they have stopped to sell new subscriptions and only keep up the old ones. So they can't change our subscription anymore. So we ...

  • Newbie
  •   We are currently using Premium Family, but would like to change to Duo. Our billing goes through our mobile provider. But they have stopped to sell new subscriptions and only keep up the old ...
  • AdamDam
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Different country

PlanFree/PremiumCountryspain/portugal Device iPhone XS Max Operating system iOS 14 My Question or IssueI live in Spain but I travel a lot to Portugal, now a days I’m in Portugal and I plan to renew my very old subscription, my question is with a fami...

  • Casual Listener
  • Plan Free/Premium Country spain/portugal   Device iPhone XS Max  Operating system iOS 14   My Question or Issue I live in Spain but I travel a lot to Portugal, now a days I’m ...
  • Billy-J
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pagamento 18 app

buonasera, volevo in informazione voglio fare account premium per un anno usando 18 app ma il credito non é sufficiente a pagare abbonamento.. si può pagare la differenza con una carta prepagata?? O non si può?? perfavore aspetto una vostra risposta ...

  • Casual Listener
  • buonasera, volevo in informazione voglio fare account premium per un anno usando 18 app ma il credito non é sufficiente a pagare abbonamento.. si può pagare la differenza con una carta prepagata?? O ...
  • Novy
  • Moderator
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

Superuser Contribution when does spotify charge my card?

Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month after? Also this isn't my first time with premium.

  • Newbie
  • Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month af...
  • Eni
  • Moderator
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does anyone have any input on a user or artist profile being better for a record label?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Does anyone have any input on a user or artist profile being better for a record label? What...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Jeremy
  • Spotify
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keep getting redirected to the wrong market

I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (even though I changed the country in the settings), ...

  • Newbie
  • I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (e...
  • Alex
  • Moderator
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Premium but ads while listening to music

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice Samsung J7Operating SystemAndroid My Question or IssueI bought premium account so I could listen to musi...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device  Samsung J7 Operating System Andro...
  • OneByBoo
  • Rising Star 4
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago adelantado.

¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago

  • Casual Listener
  • ¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago
  • Jeremy
  • Spotify
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am i getting ads on podcasts? I canceled my subscription until fixed

I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium user.PlanWas PremiumCountry DeviceAndroidOperating SystemAndroid My Question or Issue

  • Newbie
  • I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium  user. Plan Was Premium Country   Device Android Operati...
  • Ver
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 2 likes
  • primium
  • 356 Views
  • 1 replies
  • 2 likes

Superuser Contribution Descuento universitario y dúo

Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?

  • Casual Listener
  • Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?  
  • Alex
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot select payment using card

PlanPremiumCountryMalaysiaDeviceSamsung Galaxy A71Operating SystemAndroid Oreo My Question or IssueI want to move from Premium to Premium Duo/Family. I already cancelled my current subscription which will be ended next 3 days. Now, I want to subscrib...

  • Casual Listener
  • Plan Premium Country Malaysia Device Samsung Galaxy A71 Operating System Android Oreo   My Question or Issue I want to move from Premium to Premium Duo/Family. I already cancelled...
  • Jeremy
  • Spotify
  • 7854 Views
  • 11 replies
  • 8 likes
  • 7854 Views
  • 11 replies
  • 8 likes

Premium subscription not automatically renewing?

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.4My QuestionI keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I guess). Shouldn’t it be set to automatically renew/charge me each mo...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 14.4 My Question I keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I...
  • Billy-J
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Superuser Contribution Automatic renewal fails every time

Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving me crazy having to renew my subscription manually b...

  • Newbie
  • Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving ...
  • Ver
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution money deducted but premium not working

Planindividual premiumCountryIndiaDevicesamsungOperating Systemandroid My Question or Issuelast month i got individual premium for which i was charged 119 rupees but i never recieved premium. Today i again tried getting individual premium, my money w...

  • Newbie
  • Plan individual premium Country India Device samsung Operating System android   My Question or Issue last month i got individual premium for which i was charged 119 rupees but i never ...
  • CarlosE
  • Moderator
  • 3958 Views
  • 1 replies
  • 0 likes
  • 3958 Views
  • 1 replies
  • 0 likes