Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 44567 Views
- 20 replies
- 2 likes
- 44567 Views
- 20 replies
- 2 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5591 Views
- 23 replies
- 2 likes
- 5591 Views
- 23 replies
- 2 likes
MbWay (vertual credit card) Payment failed - Portugal
I created my Premium Duo Account with a virtual credit card from MbWay (the Portuguese virtual credit card provider). It has worked well for 6 months.This month the payment failed, though the card was still valid.I canceled that card, created a new o...
- I created my Premium Duo Account with a virtual credit card from MbWay (the Portuguese virtual credit card provider). It has worked well for 6 months. This month the payment failed, though the card ...
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- Spotify Star
- 564 Views
- 1 replies
- 0 likes
- 564 Views
- 1 replies
- 0 likes
Superuser Contribution Still getting charged for a service
I stopped using Spotify and I’m still getting charged for it and now that I logged in again I can’t play music with no adds involved
- I stopped using Spotify and I’m still getting charged for it and now that I logged in again I can’t play music with no adds involved
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- Moderator
- 523 Views
- 1 replies
- 0 likes
- 523 Views
- 1 replies
- 0 likes
Superuser Contribution Premium
I paid for premium on both accounts and I’m still hearing commercials
- I paid for premium on both accounts and I’m still hearing commercials
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- Moderator
- 660 Views
- 1 replies
- 0 likes
- 660 Views
- 1 replies
- 0 likes
Superuser Contribution Premium duo
Je n'arrive pas à m'abonner a premium duo. Il est indiqué que je ne suis pas admissible à ce forfait... à part peut être avoir utiliser mon mois gratuit je n'ai pas utiliser spotify.Pouvez vous m'aider?Merci
- Je n'arrive pas à m'abonner a premium duo. Il est indiqué que je ne suis pas admissible à ce forfait... à part peut être avoir utiliser mon mois gratuit je n'ai pas utiliser spotify. Pouvez vous m'a...
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- Spotify Legend
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Superuser Contribution Bring back year pay Option for Spotify
I loved it when Spotify had the year pay option for membership
- I loved it when Spotify had the year pay option for membership
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- Moderator
- 365 Views
- 1 replies
- 0 likes
- 365 Views
- 1 replies
- 0 likes
Superuser Contribution Période d’essai 30 jours
Bonjour, je souhaiterai me prendre un abonnement Spotify premium et Spotify me propose un essai gratuit de 30 jours, avant de m’engager je me demandais si il y allait avoir une différence niveau qualité de l’audio, rémunération des artistes que j’éco...
- Bonjour, je souhaiterai me prendre un abonnement Spotify premium et Spotify me propose un essai gratuit de 30 jours, avant de m’engager je me demandais si il y allait avoir une différence niveau qual...
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- Spotify Legend
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Superuser Contribution Swapping premium to new phone
I pay for premium and can't swap my premium to my new phone. New phone thinks I'm on free adverts tariff
- I pay for premium and can't swap my premium to my new phone. New phone thinks I'm on free adverts tariff
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- Moderator
- 336 Views
- 2 replies
- 0 likes
- 336 Views
- 2 replies
- 0 likes
Superuser Contribution Payment Done but not received premium service
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid via UPI for 1 month plan the money has been deducted from my account but my account is...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid ...
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- Moderator
- 675 Views
- 1 replies
- 0 likes
- 675 Views
- 1 replies
- 0 likes
I haven't used spotify premium in ages but I still got charged so I cancelled today.
So I just cancelled my spotify premium since I dont use it much nowadays. I only cancelled when I realised I was being charged. Do I get that money back? If not do I at least still have premium since I did get charged?
- So I just cancelled my spotify premium since I dont use it much nowadays. I only cancelled when I realised I was being charged. Do I get that money back? If not do I at least still have premium since...
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- Gig Goer
- 574 Views
- 1 replies
- 0 likes
- 574 Views
- 1 replies
- 0 likes
I can’t buy premium after deleting my account
I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everything in correctly but it keeps saying “something is...
- I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everyt...
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- Spotify Star
- 565 Views
- 1 replies
- 0 likes
- 565 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Premium Duo: Address verification and region switching failed
PlanPremium/Premium DuoCountryNetherlands My Question or IssueMy Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Premium Duo to share with my friend with a German Spotify account livi...
- Plan Premium/Premium Duo Country Netherlands My Question or Issue My Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Pr...
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- Visitor
- 1966 Views
- 5 replies
- 0 likes
- 1966 Views
- 5 replies
- 0 likes
Superuser Contribution Payment method fai
Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.
- Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.
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- Spotify Legend
- 383 Views
- 1 replies
- 0 likes
- 383 Views
- 1 replies
- 0 likes
Superuser Contribution payments: my funds are made available on 1st of every month
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Legend
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Superuser Contribution I canceled the account and still charged
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
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- Spotify Legend
- 418 Views
- 1 replies
- 0 likes
- 418 Views
- 1 replies
- 0 likes
My student subscription changed to Premium
PlanStudent Premium changed to Premium without notice CountryFrance My Question or IssueI just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tarif) without any notice and while I'm still a student. It's the second time it's ha...
- Plan Student Premium changed to Premium without notice Country France My Question or Issue I just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tari...
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- Spotify Star
- 363 Views
- 1 replies
- 0 likes
- 363 Views
- 1 replies
- 0 likes
Superuser Contribution Duo won't work due to "wrong address", but I live with my wife
So, my plan was free up to now. My wife had premium for a long time.Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia) I re-checked my address in my own profile, accepted the invite, and keep on getting a message, that the a...
- So, my plan was free up to now. My wife had premium for a long time. Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia) I re-checked my address in my own profile...
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- Moderator
- 1197 Views
- 12 replies
- 0 likes
- 1197 Views
- 12 replies
- 0 likes
Cancel a plan
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 281 Views
- 1 replies
- 0 likes
- 281 Views
- 1 replies
- 0 likes
Superuser Contribution Premium not activating
PlanFreeCountryIndiaDevicePC/Redmi Note 7 ProOperating SystemWindows 11/Android 10 My Question or IssueI made a payment to activate premium, with the first month free. I have never had premium before. But when I finished billing, 2 INR was debited, b...
- Plan Free Country India Device PC/Redmi Note 7 Pro Operating System Windows 11/Android 10 My Question or Issue I made a payment to activate premium, with the first month free. I have...
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- Casual Listener
- 371 Views
- 2 replies
- 0 likes
- 371 Views
- 2 replies
- 0 likes
Superuser Contribution Subscription return
PlanPremium for studentsCountryCzech Republic My Question or IssueHello! So it happaned that I accidentally upgraded my student subscription to family subcription. Could you please undo this change, return my payment method and refund me the money. I...
- Plan Premium for students Country Czech Republic My Question or Issue Hello! So it happaned that I accidentally upgraded my student subscription to family subcription. Could you please u...
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- Moderator
- 385 Views
- 3 replies
- 0 likes
- 385 Views
- 3 replies
- 0 likes
Superuser Contribution Subscription
Spotify stole from me. I cancelled my subscription last month and spotify flat out stole from me. This is ridiculous. I better get my money back
- Spotify stole from me. I cancelled my subscription last month and spotify flat out stole from me. This is ridiculous. I better get my money back
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- Moderator
- 15307 Views
- 1 replies
- 0 likes
- 15307 Views
- 1 replies
- 0 likes