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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12133 Views
  • 24 replies
  • 2 likes
  • 12133 Views
  • 24 replies
  • 2 likes

Superuser Contribution Can’t login with a Samsung account on the website

I can’t login to my Samsung account through the website I need to do this in order to cancel my premium membership

  • Visitor
  • I can’t login to my Samsung account through the website I need to do this in order to cancel my premium membership
  • Eni
  • Moderator
  • 1191 Views
  • 1 replies
  • 0 likes
  • 1191 Views
  • 1 replies
  • 0 likes

Can you please return my money back from cancelled Spotify Premium

Hey, so I thought that I cancelled my Spotify Premium subscription, but I didn't. Could you please cancel this remaining Spotify Premium time for me and refund money to my Paypal account: ?This subscription renewed just 2 days ago, and I just realize...

  • Visitor
  • Hey, so I thought that I cancelled my Spotify Premium subscription, but I didn't. Could you please cancel this remaining Spotify Premium time for me and refund money to my Paypal account: <removed...
  • Jose_M
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Premium not appearing since phone upgrade

UKiphone14account Premium I’ve had a premium account for over a year. No issues until I change my phone in Dec. Now when I log on with exact same details I can see my history (playlists etc) but it’s not registered me as having a premium account, It’...

  • Visitor
  • UK iphone14 account Premium  I’ve had a premium account for over a year. No issues until I change my phone in Dec. Now when I log on with exact same details I can see my history (playlists et...
  • Jose_M
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

How do I get my money refunded

I want to get my money refunded from 01-12-2023

  • Visitor
  • I want to get my money refunded from 01-12-2023
  • Jose_M
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Student Plan Expired!

Hello, so i recently saw on my bank account that spotify charged me 5$ for 2 months, for an individual plan when i had the Student Plan. When I sign into the spotify premium for students it said that when it's about to expire i will recieve an email ...

  • Casual Listener
  • Hello, so i recently saw on my bank account that spotify charged me 5$ for 2 months, for an individual plan when i had the Student Plan. When I sign into the spotify premium for students it said that...
  • Jose_M
  • Spotify Star
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error code 30

PlanPremiumCountryUKDeviceiPHone XROperating SystemiOS 15.6.1 My Question or IssueUnable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30).Uninstalled app and reinstalled with same issue.Can log in v...

  • Casual Listener
  • Plan Premium Country UK Device iPHone XR Operating System iOS 15.6.1   My Question or Issue Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try ...
  • Inadram
  • Casual Listener
  • 6384 Views
  • 6 replies
  • 0 likes
  • 6384 Views
  • 6 replies
  • 0 likes

Superuser Contribution 환불

환불요청을해서 환불을 해주시겠다고하는데 돈이 안 들어옵니다

  • Visitor
  • 환불요청을해서 환불을 해주시겠다고하는데 돈이 안 들어옵니다
  • Eni
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Won't accept my payment

Doesn't accept my credit card

  • Visitor
  • Doesn't accept my credit card
  • Jose_M
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

offre premium gratuite ne fonctionne pas

avec l'achat d'une enceinte JBL, j'avais une offre de 4 mois gratuits de Spotify Premium, j'ai activé l'offre mais j'ai les pubs et mon compte indique Spotify Free. Je crains d'être prélevé à l'expiration de l'offre de 4 mois (qui n'a jamais fonction...

  • Visitor
  • avec l'achat d'une enceinte JBL, j'avais une offre de 4 mois gratuits de Spotify Premium, j'ai activé l'offre mais j'ai les pubs et mon compte indique Spotify Free. Je crains d'être prélevé à l'expir...
  • Jose_M
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Meu premium foi cancelado sozinho.

Então, eu não pedi o cancelamento da minha assinatura premium e ela cancelou , não estou sabendo identificar qual o erro. Eu tinha 3 meses grátis por que foi a minha primeira assinatura.Gostaria de saber o que aconteceu.

  • Casual Listener
  • Então, eu não pedi o cancelamento da minha assinatura premium e ela cancelou , não estou sabendo identificar qual o erro. Eu tinha 3 meses grátis por que foi a minha primeira assinatura. Gostaria de...
  • Mineirorafaela
  • Casual Listener
  • 667 Views
  • 2 replies
  • 1 likes
  • 667 Views
  • 2 replies
  • 1 likes

I was charged the money and I have no premium

I was charged the money and I have no premiumtoday I am about to buy spotify family premium when I buy it says that there is an error in the card however I was charged the money I want to know if there is a possibility that I get my money back or act...

  • Visitor
  • I was charged the money and I have no premium today I am about to buy spotify family premium when I buy it says that there is an error in the card however I was charged the money I want to know if t...
  • Jose_M
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Abbonamento

Ho annullato l'abbonamento Studenti e se clicco su "rinnovo" mi fa pagare 9.99 al mese invece di 4.99

  • Visitor
  • Ho annullato l'abbonamento Studenti e se clicco su "rinnovo" mi fa pagare 9.99 al mese invece di 4.99
  • Jose_M
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

me cobraron un monto que no corresponde

el detalle que me acaban de cobrar no corresponde porque ya me descontaron el plan.

  • Visitor
  • el detalle que me acaban de cobrar no corresponde porque ya me descontaron el plan.
  • Jose_M
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Cannot Redeem Gift Card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Is there a military or low income discount offered?

Hoping Spotify offers discounts for military or low income users like many others do.

  • Visitor
  • Hoping Spotify offers discounts for military or low income users like many others do.
  • Jose_M
  • Spotify Star
  • 286 Views
  • 1 replies
  • 1 likes
  • 286 Views
  • 1 replies
  • 1 likes

Premium duo echo dot problems

Recently ive been experimenting some problems with my alexa, for example, i try order her to play an especific song, instead, she plays the radio of the song, basically, i dont have the Premium features

  • Newbie
  • Recently ive been experimenting some problems with my alexa, for example, i try order her to play an especific song, instead, she plays the radio of the song, basically, i dont have the Premium featu...
  • Jose_M
  • Spotify Star
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Paying for Premium but I'm getting ads

Hello. I just got an ad but I pay for Premium. I'm logged into my Premium account. I've been paying for Premium for years with no ads. If Spotify is now showing ads on Premium accounts, I'm out. Anyone know what's up?

  • Regular
  • Hello. I just got an ad but I pay for Premium. I'm logged into my Premium account. I've been paying for Premium for years with no ads. If Spotify is now showing ads on Premium accounts, I'm out. Anyo...
  • jamros
  • Casual Listener
  • 394 Views
  • 4 replies
  • 1 likes
  • 394 Views
  • 4 replies
  • 1 likes

Boa tarde meu plano foi bloqueado por falta de pagamento

Assinei por três meses e me bloqueou antes disseram que era tes meses grátis por 19.90

  • Visitor
  • Assinei por três meses e me bloqueou antes disseram que era tes meses grátis por 19.90
  • Jose_M
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes