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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61231 Views
  • 25 replies
  • 5 likes
  • 61231 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36544 Views
  • 19 replies
  • 2 likes
  • 36544 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27877 Views
  • 16 replies
  • 3 likes
  • 27877 Views
  • 16 replies
  • 3 likes

I don't have money

My Question or Issue I don't have money right now. Please let me use Premium.I'll pay double next month.

  • Visitor
  • My Question or Issue   I don't have money right now. Please let me use Premium. I'll pay double next month.
  • Billy-J
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Relocation to another country -> Cannot change CC, cannot change country

TL/DR: Spotify doesn't accept my CC because it's issued from a different country and then doesn't let me update my country: I cannot pay money to Spotify. So.. I'm a bit unhappy at this point, because the UX is complete **bleep** (seriously? the word...

  • Casual Listener
  • TL/DR: Spotify doesn't accept my CC because it's issued from a different country and then doesn't let me update my country: I cannot pay money to Spotify.   So.. I'm a bit unhappy at this poin...
  • zeromusic
  • Visitor
  • 1779 Views
  • 10 replies
  • 7 likes
  • 1779 Views
  • 10 replies
  • 7 likes

Solved!!Superuser Contribution I can't cancel premuim

PlanPremiumCountryIsraelDeviceGalaxy A50Operating SystemAndroid My Question or Issuei subscribed to three months of Premium for free, it ended on February, i tried canceling it but it didn't work, cause it shows that i'm not on Premium, i though beca...

  • Visitor
  • Plan Premium Country Israel Device Galaxy A50 Operating System Android    My Question or Issue i subscribed to three months of Premium for free, it ended on February, i tried ca...
  • Xenia
  • Moderator
  • 339 Views
  • 2 replies
  • 1 likes
  • 339 Views
  • 2 replies
  • 1 likes

Superuser Contribution How do i disable my 2. Account's Premium

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10, Windows 10Operating SystemAndroid 9, Windows 10 My Question or IssueHi,After I purchased Premium for my Account I noticed, that I activated Premium on the wrong Account. So I tried to deactivate the ...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy S10, Windows 10 Operating System Android 9, Windows 10   My Question or Issue Hi, After I purchased Premium for my Account I noticed...
  • Elena
  • Moderator
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Unable to sign up for Premium trial

PlanFreeCountryCanadaDeviceSamsung Galaxy S8, HP laptopOperating SystemAndroid 9, Windows 10 My Question or IssueHi there, I am trying to sign up for the Premium (individual) account on Spotify but am unable to do so. When I click on the "Get 3 Month...

  • Newbie
  • Plan Free Country Canada Device Samsung Galaxy S8, HP laptop Operating System Android 9, Windows 10   My Question or Issue Hi there,   I am trying to sign up for the Premium (in...
  • OneByBoo
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • Error
    Premium
    something
    Trial
  • 438 Views
  • 1 replies
  • 0 likes

Signed up with wrong account, lost 3-month trial

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI unwittingly signed up for the 3-month trial using the wrong account. I canceled it immedi...

  • Visitor
  • Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I unwittin...
  • OneByBoo
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

No tengo premium y me siguen cobrando, como hago para solucionarlo?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Unable to subscribe to Premium in Quebec

PlanFree/PremiumCountryCanada / Quebec DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI'm trying to subscribe to premium. It automatically links me with the promotion offer of 3 free months, but then asks me to check the box to con...

  • Casual Listener
  • Plan Free/Premium Country Canada / Quebec   Device Samsung Galaxy 8 Operating System Android   My Question or Issue I'm trying to subscribe to premium. It automatically links me ...
  • jomat66
  • Casual Listener
  • 1202 Views
  • 1 replies
  • 0 likes
  • 1202 Views
  • 1 replies
  • 0 likes

Money back

I signed up for a 3-month free promotion. They charged me a monthly fee of $9.99. I saw on the site that normally an amount is charged as a "test" of the account and then that amount is reversed. But it's been two weeks and the amount hasn't been ret...

  • Visitor
  • I signed up for a 3-month free promotion. They charged me a monthly fee of $9.99. I saw on the site that normally an amount is charged as a "test" of the account and then that amount is reversed. But...
  • OviiiOne
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Premium to Family Premium and back

I want to try Family Premium but I also want to be sure that if and when I decide to roll back to my current premium plan that I won't be charged a different rate than what I am currently paying for.PlanFree/PremiumCountry Device(iPhone 8, Samsung Ga...

  • Casual Listener
  • I want to try Family Premium but I also want to be sure that if and when I decide to roll back to my current premium plan that I won't be charged a different rate than what I am currently paying for....
  • Bethany_Dawn
  • Community Legend
  • 378 Views
  • 3 replies
  • 0 likes
  • 378 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pay Premium Family Automatically

PlanFree/PremiumCountryIndonesiaDevice(Samsung Galaxy A8 2018, Macbook Pro late 2016)Operating System(Android Oreo, Windows 10,etc.) My Question or Issuelast month i'm using Premium Family and pay using my mobile charges, and the next payment is 1/Ju...

  • Visitor
  • Plan Free/Premium Country Indonesia Device (Samsung Galaxy A8 2018, Macbook Pro late 2016) Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue last month i'm u...
  • Mario
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change payment date

At the moment there is no way to change the subscription date of Spotify. This is basic functionality that every other web subscription service can do easily, I don't understand how a super successful tech company can't do it. My only option seems to...

  • Regular
  • At the moment there is no way to change the subscription date of Spotify. This is basic functionality that every other web subscription service can do easily, I don't understand how a super successfu...
  • Elena
  • Moderator
  • 1259 Views
  • 2 replies
  • 1 likes
  • 1259 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problems with logging into Hulu

PlanPremiumCountryUSDeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueI have a Premium for Students and have activated my Hulu subscription in the past. I did not have a Hulu account, and I created one with the same email as my Spoti...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy S8 Operating System Android   My Question or Issue I have a Premium for Students and have activated my Hulu subscription in the past. I di...
  • Mario
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount including showtime and hulu

I’m a student and I pay $4.99 a month for Spotify premium plus showtime and Hulu. Everything has worked fine up until today. I just went to watch something on showtime and it’s trying to get my card info to start a free trial even though I already ha...

  • Visitor
  • I’m a student and I pay $4.99 a month for Spotify premium plus showtime and Hulu. Everything has worked fine up until today. I just went to watch something on showtime and it’s trying to get my card ...
  • Katerina
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Student account no longer linking to Hulu

My Question or Issue I used to be able to access Hulu with my Spotify account, but now when I attempt to go to Hulu, Hulu requires me to set up a new Hulu Account.

  • Visitor
  • My Question or Issue   I used to be able to access Hulu with my Spotify account, but now when I attempt to go to Hulu, Hulu requires me to set up a new Hulu Account.
  • Elena
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu isn't working anymore

So I recently updated my payment methods, anyways I tried to hop in Hulu and I noticed I was logged out, tried to sign in but I didn't have a plan, which didn't seem right because I had Hulu through Spotify and when I went to check on connected apps ...

  • Visitor
  • So I recently updated my payment methods, anyways I tried to hop in Hulu and I noticed I was logged out, tried to sign in but I didn't have a plan, which didn't seem right because I had Hulu through ...
  • Elena
  • Moderator
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

I have Spotify Free but am still able to skip any song and don't have ads

I recently downloaded the Spotify app to my phone (Galaxy S10E) and I have Spotify Free. I discovered I'm able to play and skip any song, on any playlist, album, or artist, even my Liked Songs, and I don't have ads. Is this a glitch or a new feature?...

  • Visitor
  • I recently downloaded the Spotify app to my phone (Galaxy S10E) and I have Spotify Free. I discovered I'm able to play and skip any song, on any playlist, album, or artist, even my Liked Songs, and I...
  • Emilia_8
  • Spotify Star
  • 2619 Views
  • 3 replies
  • 0 likes
  • Glitch
    spotify free
    unlimited access
  • 2619 Views
  • 3 replies
  • 0 likes

Payment Failed - card is definitely correct

PlanStudent PremiumCountryCanadaDeviceLaptop computer, iphoneOperating SystemWindows 10, Apple My Question or IssueI suddenly got a message that my payment failed, but I know that I have money in my account and the card is absolutely correct. I've re...

  • Visitor
  • Plan Student Premium Country Canada Device Laptop computer, iphone Operating System Windows 10, Apple   My Question or Issue I suddenly got a message that my payment failed, but I know...
  • MauriceMV
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution TRIAL 3 MONTH SUBSCRIPTIONS IS NOT WHAT SPOTIFY SAY!

Enter with the 3-month trial promotion to know how the Spotify premium plan works and if I liked to continue, one of the reasons is to avoid advertising and ads, but to my surprise they follow the same advertising and ads, I don't see the difference ...

  • Visitor
  • Enter with the 3-month trial promotion to know how the Spotify premium plan works and if I liked to continue, one of the reasons is to avoid advertising and ads, but to my surprise they follow the sa...
  • Elena
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes