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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48493 Views
  • 21 replies
  • 4 likes
  • 48493 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30029 Views
  • 19 replies
  • 2 likes
  • 30029 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20959 Views
  • 6 replies
  • 1 likes
  • 20959 Views
  • 6 replies
  • 1 likes

My Maybank debit card wont work for the first subscription

My Maybank debit card wont work for the first subscription, Ive opened overseas atm facilities yet still payment failed? How can I solve this?

  • Visitor
  • My Maybank debit card wont work for the first subscription, Ive opened overseas atm facilities yet still payment failed? How can I solve this?
  • Jose_M
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Problem with payment via Revolut

Hey,First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my individual payment problem. I just paid for Spotify Pr...

  • Newbie
  • Hey, First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my i...
  • Jose_M
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Attempting to link Hulu account leads to error page

I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Chrome, both regular and incognito, as well as Edge, ...

  • Visitor
  • I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Ch...
  • Jose_M
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Can't use my Xbox game pass Spotify trial

Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just won't work. I haven't used the trial before and the ...

  • Visitor
  • Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just w...
  • Jose_M
  • Spotify Star
  • 618 Views
  • 1 replies
  • 1 likes
  • 618 Views
  • 1 replies
  • 1 likes

Can't access Premium, money deducted

Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank account and my plan is still showing as "Free". The ...

  • Visitor
  • Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank a...
  • Jose_M
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Problems with the phone app

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy 10 Operating SystemAndroid My Question or IssueFor some time now (over a month) the app on my phone has been having issues. Sometimes, when I'm listening to music on spotify and I lock the screen...

  • Regular
  • Plan Premium   Country United Kingdom   Device Samsung Galaxy 10   Operating System Android   My Question or Issue For some time now (over a month) the app on my pho...
  • Jose_M
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Duo Plan

PlanDUOCountryColombiaDeviceSmartphone and laptopOperating SystemAndroid and Windows My Question or IssueI had a Family Premium plan for me and my wife, then I changed to Duo Plan one week ago. My account is working OK but I have problems with my wif...

  • Newbie
  • Plan DUO Country Colombia Device Smartphone and laptop Operating System Android and Windows   My Question or Issue I had a Family Premium plan for me and my wife, then I changed to Duo...
  • Vivi15
  • Visitor
  • 6469 Views
  • 5 replies
  • 0 likes
  • 6469 Views
  • 5 replies
  • 0 likes

How long does it take for spotify to retry payments?

Hello, I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after. How long does it take for spotify to retry payments? It's been almost 5 days since they tried, as any o...

  • Visitor
  • Hello,    I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after.   How long does it take for sp...
  • Bethany_Dawn
  • Community Legend
  • 2884 Views
  • 1 replies
  • 0 likes
  • 2884 Views
  • 1 replies
  • 0 likes

when updating my payment method i cant select my previous subscription 4.99 per month

My bank changed my credit card details, hence my spotify subscription stopped working. When i try to update my payment options, do not see my current subscription option of 4.99 monthly. Only premium. I dont not want to change my subscription to the ...

  • Regular
  • My bank changed my credit card details, hence my spotify subscription stopped working. When i try to update my payment options, do not see my current subscription option of 4.99 monthly. Only premium...
  • drstaunch
  • Regular
  • 644 Views
  • 2 replies
  • 0 likes
  • 4.99 subscription option
  • 644 Views
  • 2 replies
  • 0 likes

Payment doesn’t match country

My Question or IssueI live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my country doesn’t match my payment but it does and I need music for...

  • Visitor
  •   My Question or Issue I live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my coun...
  • OneByBoo
  • Community Legend
  • 443 Views
  • 1 replies
  • 1 likes
  • 443 Views
  • 1 replies
  • 1 likes

Credit Card Not Accepting for Premium

PlanFree/PremiumCountryUnited Kingdom My Question or IssueI have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.

  • Visitor
  • Plan Free/Premium Country United Kingdom   My Question or Issue I have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.
  • OneByBoo
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Free Premium If You Already Own Hulu?

My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?

  • Casual Listener
  • My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?
  • Billy-J
  • Spotify Star
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Change Premium w/Hulu to Family Plan

Plan: Premium + HuluCountry: US My Question or IssueI currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will lose the Hulu subscription?

  • Visitor
  • Plan: Premium + Hulu Country: US   My Question or Issue I currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will l...
  • Billy-J
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! I am paying for 2 premium accounts. 1 is me and 2 is my ex-friend. I don't want to pay for hers...

PlanPremium X2CountrySwedenMy Question or IssueOkay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to pay for hers anymore and we are not speaking. I don't have her...

  • Visitor
  • Plan Premium X2 Country Sweden My Question or Issue Okay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to p...
  • Emilia_8
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Cant's make payment with my debit card

PlanPremiumCountryUSADevice(iPhone 7 Plus)Operating System(iOS 11) My Question or IssueI can't make payment with my debit card. What is going on? How can you help me?

  • Newbie
  • Plan Premium Country USA Device (iPhone 7 Plus) Operating System (iOS 11)   My Question or Issue I can't make payment with my debit card.  What is going on?  How can you help...
  • Billy-J
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Solved!! [All Platforms][Subscription] Spotify Premium + Hulu

Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Premium for Students plan that also includes Hulu (and SHO...

  • Visitor
  • Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Pr...
  • Billy-J
  • Spotify Star
  • 618 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 618 Views
  • 1 replies
  • 0 likes

I've been charged 3 times and my spotify still didn't get renewed to premium

I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for this to happen is a major annoyance. I was using Payp...

  • Casual Listener
  • I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for th...
  • Emilia_8
  • Spotify Star
  • 272 Views
  • 3 replies
  • 0 likes
  • Payment
  • 272 Views
  • 3 replies
  • 0 likes

Solved!! How to cancel subscription?

PlanPremiumCountryItalyDevicePCOperating SystemWIndows My Question or IssueI just subscribed to the €10/3 months offer, and, unlike all other times in the past, I can't find the "subscription" area of the site anywhere (no link on the left bar), to c...

Screenshot from 2019-11-19 15-38-18.png
  • Newbie
  •   Plan Premium Country Italy Device PC Operating System WIndows   My Question or Issue I just subscribed to the €10/3 months offer, and, unlike all other times in the past, I can...
  • OviiiOne
  • Community Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! Xbox game pass 6 month free trial not eligible?

PlanFreeCountryCanadaDeviceLaptopOperating SystemUbuntu My Question or IssueI receive email from Microsoft with option to redeem 6 months free trial, I'm trying without success. Alays receive alert that I'm not eligible.Tried to use different browser...

  • Casual Listener
  • Plan Free Country Canada Device Laptop Operating System Ubuntu   My Question or Issue I receive email from Microsoft with option to redeem 6 months free trial, I'm trying without succe...
  • Olmer
  • Casual Listener
  • 1059 Views
  • 2 replies
  • 0 likes
  • 1059 Views
  • 2 replies
  • 0 likes

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