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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15216 Views
  • 27 replies
  • 3 likes
  • 15216 Views
  • 27 replies
  • 3 likes

Can't cancel my free Trial!

I've been trying to cancel my free trial but the information given on the "Payment Help" page to go to your Subscription tab and "Change or Cancel" your subscription is incorrect. The only thing on this tab is a button to start my free trial which I'...

  • Regular
  • I've been trying to cancel my free trial but the information given on the "Payment Help" page to go to your Subscription tab and "Change or Cancel" your subscription is incorrect. The only thing on t...
  • jnorris170
  • Community Legend
  • 778 Views
  • 16 replies
  • 0 likes
  • 778 Views
  • 16 replies
  • 0 likes

Trying to add girlfriend do family account

Hello, i´ve just moved in with my girlfriend. I´m trying to add her to my family account, but the system says that the addresses doesn´t match. What do I do?

  • Newbie
  • Hello, i´ve just moved in with my girlfriend. I´m trying to add her to my family account, but the system says that the addresses doesn´t match. What do I do?  
  • Jon_UK
  • Roadie
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Spotify doesn't allow me to join Premium for Family Plan

I pay for the family plan for me and my friends, we live all together, but they can get in, it shows a message that you couldnt confirm that we live in the same adress.

  • Casual Listener
  • I pay for the family plan for me and my friends, we live all together, but they can get in, it shows a message that you couldnt confirm that we live in the same adress.
  • Methos0808
  • Newbie
  • 198 Views
  • 1 replies
  • 1 likes
  • 198 Views
  • 1 replies
  • 1 likes

Solved!! Test Premium change to Family

Hi there, today I started the 30 day period premium testing. - Is it possible to change this into an family account for testing? Would like to see how sharing with my family works e.g. Thanks in advance!Thor

  • Casual Listener
  • Hi there,   today I started the 30 day period premium testing.  - Is it possible to change this into an family account for testing?   Would like to see how sharing with my family w...
  • OptimuzKrice
  • Roadie
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Solved!! Charged for student discount twice

I tried to get a student discount on spotify. Got charged twice without confirming that I am a student and now I don't have premium at all.

  • Newbie
  • I tried to get a student discount on spotify. Got charged twice without confirming that I am a student and now I don't have premium at all.
  • Maxim
  • Spotify Star
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

trying to change country and payment details for my premium account and can't do it

I have a premium account and just got an email saying that I have to revise my payment methods. I'm no longer living in Brasil and I'm trying to change my payment method and country, I follow all instructions found on the website and still coud not d...

  • Newbie
  • I have a premium account and just got an email saying that I have to revise my payment methods. I'm no longer living in Brasil and I'm trying to change my payment method and country, I follow all ins...
  • David_09
  • Roadie
  • 194 Views
  • 1 replies
  • 1 likes
  • 194 Views
  • 1 replies
  • 1 likes

Problem with payment

I'm paying for premium, i want to cancel it, but i dont know in wich of my accounts i have this suscription. I want to cancel it because i have economic problems.

  • Newbie
  • I'm paying for premium, i want to cancel it, but i dont know in wich of my accounts i have this suscription. I want to cancel it because i have economic problems.
  • Tom
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

No puedo hacerme premium problema con spotify

No puedo contratar Spotify premium, ya lo intenté con varias tarjetas y sigue apareciendo:Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de...

  • Casual Listener
  • No puedo contratar Spotify premium, ya lo intenté con varias tarjetas y sigue apareciendo: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado...
  • OptimuzKrice
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Partify / Spotify Party Mode

Hi everybody,I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people). The fact is that I won't have every music people would love to listen, and I wondered if I could config my...

  • Casual Listener
  • Hi everybody, I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people).   The fact is that I won't have every music pe...
  • ThierryE
  • Casual Listener
  • 2579 Views
  • 4 replies
  • 1 likes
  • 2579 Views
  • 4 replies
  • 1 likes

Charged for student and regular premium

Hello, I was trying to get a student discount but then realised that I'm not a student yet (as in my country student includes people who go to school aswell), after that I have purchased regular Spotify premium, and got charged for both without even ...

  • Casual Listener
  • Hello, I was trying to get a student discount but then realised that I'm not a student yet (as in my country student includes people who go to school aswell), after that I have purchased regular Spot...
  • Maxim
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Free to Premium

Ich will von Spotify free auf premium wechseln. Es funktioniert aber nicht

  • Newbie
  • Ich will von Spotify free auf premium wechseln. Es funktioniert aber nicht
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Restore my family subscrition without loosing playlist

Hi. I stopped my subscription before I realized that I actually had a subscription for my family. It is still active until 20/5. I want to restore my subscription AS IS, with all members and playlists unchanged. If I start a new subscription, will my...

  • Casual Listener
  • Hi. I stopped my subscription before I realized that I actually had a subscription for my family. It is still active until 20/5. I want to restore my subscription AS IS, with all members and playlist...
  • karma2burn
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

I paid for a premium pass but I can't enjoy premium

Hey, thanks for help I paid for my premium pass but it doesn't work,why? My account its like always,i can't download playlist and that all, Thank u

  • Casual Listener
  • Hey, thanks for help I paid for my premium pass but it doesn't work,why? My account its like always,i can't download playlist and that all, Thank u
  • Maxim
  • Spotify Star
  • 264 Views
  • 5 replies
  • 0 likes
  • 264 Views
  • 5 replies
  • 0 likes

Problem with premium

Paid my account for premium and my account still normal

  • Casual Listener
  • Paid my account for premium and my account still normal
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Payment

Hey guys ,I habe to Pay the spotify Premium but I am on a vacation for 3 weeks and I can't pay it what can I do

  • Newbie
  • Hey guys , I habe to Pay the spotify Premium but I am on a vacation for 3 weeks and I can't pay it 😞 what can I do
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Will a summer offer come back?

Hi everyone!I was wondering if anyone knew if the summer offer from last year (3 months for the pice of 1) will be back this year? Thanks in advance

  • Newbie
  • Hi everyone! I was wondering if anyone knew if the summer offer from last year (3 months for the pice of 1) will be back this year? Thanks in advance 🙂
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Opportunity to Retain a Customer

Two reasons I am cancelling my premium membership:1. Google play offered 4 months free and includes YouTube red.2. I would have come back to Spotify after the 4 free months with google play however I recently noticed that you have been billing me thi...

  • Casual Listener
  • Two reasons I am cancelling my premium membership: 1. Google play offered 4 months free and includes YouTube red. 2. I would have come back to Spotify after the 4 free months with google play howev...
  • Spotifyuser00
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

cant open my new acount

Ive changed from premium to family premium today. I can open my new acount on the web but i cant do it in the app!! Help

  • Newbie
  • Ive changed from premium to family premium today. I can open my new acount on the web but i cant do it in the app!! Help
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Paguei boleto,mas não liberaram o premium

Efetuei o pagamento do boleto bancário e ainda não recebi o email de confirmação, e muito menos o premium. Não, não tenho outras contas, já pesquisei respostas similares aqui e averiguei antes de pedir ajuda. De qualquer forma, o comprovante de pagam...

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  • Newbie
  • Efetuei o pagamento do boleto bancário e ainda não recebi o email de confirmação, e muito menos o premium. Não, não tenho outras contas, já pesquisei respostas similares aqui e averiguei antes de ped...
  • Bittencourt
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes