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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75266 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140282 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80651 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270128 Views
159 replies
13 likes
Se realizo un cobro por una compra necesito la devolución muchas gracias
Se realizo un cobro por una compra necesito la devolución muchas gracias
Spotify Star
273 Views
1 replies
0 likes
Hi, I' ve got a notification "congratulations on 1 year with us". There was an offer to share 2 free months of premium with my friend. I havn't done that at that moment. And now I can't find this offer on my account. Please help me to redeem this cod...
Hi, I' ve got a notification "congratulations on 1 year with us". There was an offer to share 2 free months of premium with my friend. I havn't done that at that moment. And now I can'...
Moderator
1361 Views
1 replies
0 likes
Bonjour,J’ai souscrit un abonnement Premium Duo il y a 1 semaines. Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun problème.J’ai désinstallé, réinstallé l’application tout comme le me...
Bonjour, J’ai souscrit un abonnement Premium Duo il y a 1 semaines. Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun problème...
Moderator
673 Views
1 replies
0 likes
I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it should have failed because it's not that card anymore). ...
I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it shoul...
Moderator
692 Views
1 replies
1 likes
Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t like this before. It’s so annoying.
Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t lik...
Newbie
3357 Views
5 replies
8 likes
Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 other stalls/businesses, it only happens once a week ...
Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 ot...
Spotify Star
1071 Views
1 replies
0 likes
PlanoPremiumPaísBrasil Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo passo. Já tentei pelo celular, desktop e janela privativa. Também j...
Plano Premium País Brasil Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo p...
Newbie
4210 Views
7 replies
1 likes
I have a German account, but I would like to pay with a Swiss credit card because my German one is not valid anymore. But it doesn't allow/accept the card. What can I do? I am traveling (currently in Nicaragua) so I can also not change the country to...
I have a German account, but I would like to pay with a Swiss credit card because my German one is not valid anymore. But it doesn't allow/accept the card. What can I do? I am traveling (currently in...
Spotify Star
652 Views
4 replies
0 likes
Want to change my payment details
Want to change my payment details
Moderator
823 Views
3 replies
0 likes
In 3 days i will be charged for 24,99 zł from my bank account. My plan is free but its charging.
In 3 days i will be charged for 24,99 zł from my bank account. My plan is free but its charging.
Casual Listener
289 Views
2 replies
0 likes
Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancelar la suscripcion?
Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancela...
Moderator
6965 Views
4 replies
0 likes
I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.
I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.
Spotify Star
912 Views
10 replies
0 likes
HiI am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.Prex Argentina answered on my request: Te informamos que el rechazo...
Hi I am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Prex ...
Visitor
4263 Views
8 replies
0 likes
when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
Spotify Star
2094 Views
3 replies
0 likes
Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo
Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo
Spotify Star
475 Views
4 replies
0 likes
Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...
Country UK My Question or Issue I am working with a client who is registered as sever...
Moderator
2055 Views
3 replies
0 likes
Hello, I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings?Thanks!
Hello, I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings? T...
Moderator
563 Views
1 replies
0 likes
Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last payment did not go through. Writes that you need to ch...
Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last pay...
Spotify Legend
824 Views
3 replies
1 likes
PlanFreeCountryIndiaDeviceRedmi 9proOperating SystemAndroid My Question or IssueI was paying for the premium individual plan but I didn't get it and the money was debited from my account
Plan Free Country India Device Redmi 9pro Operating System Android My Question or Issue I was paying for the premium individual plan but I didn't get it and the money was debit...
Moderator
293 Views
1 replies
0 likes
PlanPremiumCountryBrazilDeviceiPhone 12Operating SystemiOSMy Question or IssueEu estava com problemas no plano Premium, pagando há mais de 2 anos e sem conseguir utilizar. Então cancelei a minha conta Spotify completamente, inclusive com os meus dado...
Plan Premium Country Brazil Device iPhone 12 Operating System iOS My Question or Issue Eu estava com problemas no plano Premium, pagando há mais de 2 anos e sem conseguir utilizar. Então can...
Spotify Star
569 Views
1 replies
0 likes
