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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1457 Views
  • 19 replies
  • 1 likes
  • 1457 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47397 Views
  • 20 replies
  • 3 likes
  • 47397 Views
  • 20 replies
  • 3 likes

Solved!! If I switch from Premium to Duo, am I stuck with it for 12 months?

I am considering switching from Premium to Duo to so my husband can have his own account. However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo for 12 months? There's mention in the terms that you can o...

  • Regular
  • I am considering switching from Premium to Duo to so my husband can have his own account.  However, if he doesn't like using it, can I switch back to Premium right away, or am I stuck with Duo f...
  • Fruitcake76
  • Regular
  • 820 Views
  • 2 replies
  • 0 likes
  • Duo
    Subscriptions
    Switching plans
  • 820 Views
  • 2 replies
  • 0 likes

Cant pay for premium

PlanPremiumCountryDenmarkDevicePcOperating SystemWindows My Question or IssueThis comes up after I try to pay for normal premium. The text not highlighted means "May be temporarily down, or permanently moved to a new URL." Does anyone know how I can ...

  • Casual Listener
  •   Plan Premium Country Denmark Device Pc Operating System Windows   My Question or Issue This comes up after I try to pay for normal premium. The text not highlighted means "May ...
  • N1ght_fury
  • Casual Listener
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Invalid Plan expirydate

I have paid for 9 months as part of a promotional campaign. However I get only six months validity!

  • Casual Listener
  • I have paid for 9 months as part of a promotional campaign. However I get only six months validity!  
  • Maxim
  • Spotify Star
  • 606 Views
  • 3 replies
  • 0 likes
  • 606 Views
  • 3 replies
  • 0 likes

Superuser Contribution accidentally cancelled subscription

how to reinstate my duo account. invite just sent today. I had accepted then cancelled my individual account. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Newbie
  • how to reinstate my duo account.  invite just sent today.  I had accepted then cancelled my individual account.     Plan Free/Premium Country   Device (iPhone 8, Samsu...
  • Alex
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox code not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a 6 month xbox code for spotify. Ive tried to redeem it on a brand new account but it k...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a...
  • Eni
  • Moderator
  • 788 Views
  • 8 replies
  • 0 likes
  • 788 Views
  • 8 replies
  • 0 likes

Solved!! Not getting access to Premium Fetaures

PlanPremiumCountryIndiaDeviceOnePlus 9 Pro, Desktop PCOperating SystemAndroid, Windows 10 My Question or IssueI bought two Plans, foremost The Premium Mini plan that runs for a week, just to give it a whirl. However, realising that the plan don't sup...

  • Newbie
  •   Plan Premium Country India Device OnePlus 9 Pro, Desktop PC Operating System Android, Windows 10   My Question or Issue I bought two Plans, foremost The Premium Mini plan that ...
  • Billy-J
  • Spotify Star
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

PlanFree/PremiumCountryArgentinaDeviceiphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEl día 19/7 quise realizar el pago de una suscripción por un año con mi tarjeta de debito. Rellene todos los datos de la tarjeta...

  • Visitor
  • Plan Free/Premium Country Argentina Device iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue El día 19/7 quise realizar el pago de una suscr...
  • Mihail
  • Spotify Legend
  • 720 Views
  • 1 replies
  • 0 likes
  • problema con el pago tarjeta
  • 720 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regalar premiun

PlanFree/PremiumCountryMéxico a usaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBuenos días, quiero regalar un plan spotify premiun a un familiar en usa, pero yo ...

  • Visitor
  • Plan Free/Premium Country México a usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue B...
  • Mihail
  • Spotify Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Switch from Premium to Premium Family

I purchased a Gift Card for 3 months of Spotify Premium and applied to my account. However I didn't realise this is different to Premium Family which is what I actually wanted. How can I switch plans without having to pay again which is all that the ...

  • Visitor
  • I purchased a Gift Card for 3 months of Spotify Premium and applied to my account.  However I didn't realise this is different to Premium Family which is what I actually wanted.  How can I ...
  • AdamDam
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t log in with email to premium subscription

Device iPhone 12 My Question or IssueIf I log in with Facebook, it’s a free account. But the app won’t let me log in with my email to get to my premium account t, it keeps saying the login/password is wrong but I JUST RESET IT so I know it’s right. I...

  • Visitor
  •     Device iPhone 12   My Question or Issue If I log in with Facebook, it’s a free account. But the app won’t let me log in with my email to get to my premium account t, it keeps ...
  • Novy
  • Moderator
  • 1061 Views
  • 8 replies
  • 6 likes
  • 1061 Views
  • 8 replies
  • 6 likes

Superuser Contribution HEEEELP PLEASE!!!!!!!!!

PlanFree/PremiumCountryBrazilDevice(Motorola, Moto E5)Operating System(Android) My Question or Issueso, hey guys, this has been going on for a few days and I don't know what else to do.i want to upgrade my account to premium as i cant live with the f...

  • Visitor
  • Plan Free/Premium Country Brazil Device (Motorola, Moto E5) Operating System (Android)   My Question or Issue so, hey guys, this has been going on for a few days and I don't know what ...
  • Alex
  • Spotify Legend
  • 990 Views
  • 1 replies
  • 0 likes
  • Account
    Account Problem
  • 990 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription, but cannot download music

Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that he needs a Premium subscription to download music....

  • Newbie
  • Hi, We have a family subscription and when I shared the link with my son he has access to Spotify, but when he selects the 'download' button of a playlist I shared with him, he gets the messages that...
  • CarlosE
  • Moderator
  • 10869 Views
  • 5 replies
  • 0 likes
  • 10869 Views
  • 5 replies
  • 0 likes

Superuser Contribution Already used 4 years of my Student subscription, but my account is only 3 years old.

Hi my name is Michael. In 2018 I began my first year of university and a few of my friends told me Spotify has a discount for student, you only have to prove each year that you're a student. I applied for the student discount and since November 2018 ...

  • Casual Listener
  • Hi my name is Michael.   In 2018 I began my first year of university and a few of my friends told me Spotify has a discount for student, you only have to prove each year that you're a student....
  • Mihail
  • Spotify Legend
  • 834 Views
  • 1 replies
  • 0 likes
  • 834 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Payment Problem

PlanDUO PremiumCountryThailandDeviceSamsung Galaxy Note 10 My Question or IssueLast month I registered for premium DUO on the 30th of June, the payment option is through my phone service, which I also received a 2-month free trial. This month July I ...

  • Visitor
  • Plan DUO Premium Country Thailand Device Samsung Galaxy Note 10    My Question or Issue Last month I registered for premium DUO on the 30th of June, the payment option is through my...
  • Novy
  • Moderator
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Switching from premium family to premium student

PlanPremium family My Question or IssueMy partner is currently a member of a premium family plan and the owner of the plan is looking to cancel it. My partner wants to switch to a premium student subscription before the family plan is cancelled. The ...

  • Visitor
  • Plan Premium family       My Question or Issue My partner is currently a member of a premium family plan and the owner of the plan is looking to cancel it. My partner wants to sw...
  • MateusM
  • Spotify Star
  • 911 Views
  • 1 replies
  • 0 likes
  • 911 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1 week premium

Hi, I would just like to ask because I can't find my one time payment for one week did they removed it? Because in Premium Mini you can only download 30 songs so, I want to know if they removed it or not.PlanPremium MiniCountryPhilippinesDeviceSamsun...

  • Visitor
  • Hi, I would just like to ask because I can't find my one time payment for one week did they removed it? Because in Premium Mini you can only download 30 songs so, I want to know if they removed it or...
  • Julian
  • Moderator
  • 703 Views
  • 1 replies
  • 0 likes
  • 703 Views
  • 1 replies
  • 0 likes

Change to a new subscription type early

Plan: Premium IndividualCountry: India My Question or IssueI am currently subscribed to Premium Individual and have paid till the beginning of 2022. I would like to change to a Duo subscription right now. I am happy to forfeit any remaining months on...

  • Visitor
  • Plan: Premium Individual Country: India   My Question or Issue I am currently subscribed to Premium Individual and have paid till the beginning of 2022. I would like to change to a...
  • Billy-J
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • Duo
    Individual
    Subscription
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo not staying as Duo

Edit: apparently I complained enough through the day that it actually fixed itself! Apologies! PlanPremium, trying for DuoCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid? My Question or IssueSo I've been trying to get my s/o and I on d...

  • Visitor
  • Edit: apparently I complained enough through the day that it actually fixed itself! Apologies!   Plan Premium, trying for Duo Country USA Device Samsung Galaxy Note 10+ Operating System ...
  • Alex
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! [iOS][Partnership] Simultaneous listening on Duo not working

I switched from a premium account to a premium duo account and invited my partner to join. It seems like they successfully created an account and joined on the duo plan. However, when they are listening on their phone I can't listen on mine and vice-...

  • Visitor
  • I switched from a premium account to a premium duo account and invited my partner to join. It seems like they successfully created an account and joined on the duo plan.    However, when ...
  • Maxim
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • iOS
    Partnership
  • 316 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Paid for a year for Premium Individual and a few days later was unsuccessful upgrading to Duo

Ok, so why do I have to lose the $99 I paid for a year's worth of Premium Individual (on July 2, 2021) before Spotify will let me upgrade to the Premium Duo plan...tried to do so just a few days after paying for Premium Individual. I thought I could ...

  • Casual Listener
  • Ok, so why do I have to lose the $99 I paid for a year's worth of Premium Individual (on July 2, 2021) before Spotify will let me upgrade to the Premium Duo plan...tried to do so just a few days afte...
  • Eni
  • Moderator
  • 485 Views
  • 3 replies
  • 0 likes
  • 485 Views
  • 3 replies
  • 0 likes