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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52618 Views
  • 23 replies
  • 4 likes
  • 52618 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32946 Views
  • 19 replies
  • 2 likes
  • 32946 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22201 Views
  • 9 replies
  • 1 likes
  • 22201 Views
  • 9 replies
  • 1 likes

Solved!! Buying spotify subscription for another person

PlanPremiumCountry Bulgaria/Belgium/Luxembourg Device(Samsung Galaxy 9)Hello, I would like to buy a subscription as a gift. The purchase will be made from Bulgaria to a person who lives in Belgium and works in Luxembourg. I would like to buy an annua...

  • Newbie
  •   Plan Premium Country Bulgaria/Belgium/Luxembourg   Device (Samsung Galaxy 9) Hello,  I would like to buy a subscription as a gift. The purchase will be made from Bulgaria t...
  • Billy-J
  • Spotify Star
  • 975 Views
  • 1 replies
  • 1 likes
  • 975 Views
  • 1 replies
  • 1 likes

Can’t purchase student offer

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I’ve tried purchasing Spotify for students but it won’t let me as I have already gotten a fr...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbsp...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't allow me to subscribe

So I'm currently studying at a university which should give me a student discount for Premium Spotify, since I got verified by SheerID and all, but I just can't get a subscription. When I try to subscribe for the 3 months free trial and 50% off after...

  • Visitor
  • So I'm currently studying at a university which should give me a student discount for Premium Spotify, since I got verified by SheerID and all, but I just can't get a subscription. When I try to subs...
  • Petya
  • Community Legend
  • 5201 Views
  • 5 replies
  • 2 likes
  • 5201 Views
  • 5 replies
  • 2 likes

Add second user to my account

PlanPremium CountryUK My Question or IssueI want to add my girlfriend to my account as a Christmas present. We do not live in the same property, so I am certain that I cannot use a family account. So in other words, have two accounts going through my...

  • Newbie
  • Plan Premium   Country UK   My Question or Issue I want to add my girlfriend to my account as a Christmas present. We do not live in the same property, so I am certain that I cannot ...
  • Emilia_8
  • Spotify Star
  • 5558 Views
  • 1 replies
  • 0 likes
  • 5558 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP still have 20 euros on my account but cannot use them

Hey, I have a problem. i got myself a 30 euro gift card and of course I also used it. My subscription (for one person) has expired. Now i have 20 euros on my account but cannot use it. If I press the subscription i will be asked which paymet method I...

  • Casual Listener
  • Hey, I have a problem. i got myself a 30 euro gift card and of course I also used it. My  subscription (for one person) has expired. Now i have 20 euros on my account but cannot use it. If I pre...
  • Petya
  • Community Legend
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Country does not match payment method

My Question or IssueHi! I have been using Spotify for a while now and I've grown to like it quite a lot, so I've decided to upgrade to Premium. I created it when I was in Romania and my location is, obviously Romania. Since creating the account I mov...

  • Newbie
  • My Question or Issue Hi! I have been using Spotify for a while now and I've grown to like it quite a lot, so I've decided to upgrade to Premium.   I created it when I was in Romania and ...
  • Petya
  • Community Legend
  • 2677 Views
  • 3 replies
  • 0 likes
  • 2677 Views
  • 3 replies
  • 0 likes

Superuser Contribution Probleme de compte

Bonjour, j'ai souscrit au compte Premium, mais problème je ne dispose pas des avantages Premium. Je me suis déconnecté et reconnecte plusieurs fois mais rien. Comment faire ?

  • Newbie
  • Bonjour, j'ai souscrit au compte Premium, mais problème je ne dispose pas des avantages Premium. Je me suis déconnecté et reconnecte plusieurs fois mais rien. Comment faire ?
  • Petya
  • Community Legend
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Changing to Spotify Family Premium after using Spotify Premium through Spotify partner "Drei"

PlanPremiumCountryAustriaDeviceHuawei P20 ProOperating System Android Oreo My Question or IssueSince it was not possible to update my Spotify Premium to Spotify Family Premium through "Drei" , I had to cancel my Spotify Premium with "Drei". My subscr...

  • Newbie
  •   Plan Premium Country Austria Device Huawei P20 Pro Operating System  Android Oreo   My Question or Issue Since it was not possible to update my Spotify Premium to Spo...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can prepaid premium plan be extended by 1 year?

PlanPremiumCountryIndia My Question or IssueI bought my 1 year premium plan for 1189 INR. Now it's available only for 699 INR. Can I buy it for 699 now and extend my plan by 1 year?I already talked to Spotify support chat and they told me I cannot us...

  • Visitor
  • Plan Premium Country India   My Question or Issue I bought my 1 year premium plan for 1189 INR. Now it's available only for 699 INR. Can I buy it for 699 now and extend my plan by 1 year? ...
  • Peter
  • Spotify Legend
  • 982 Views
  • 1 replies
  • 0 likes
  • india
    Premium
  • 982 Views
  • 1 replies
  • 0 likes

change payment date

I want to change the date of payment. How can I do that?

  • Visitor
  • I want to change the date of payment. How can I do that?
  • Emilia_8
  • Spotify Star
  • 2170 Views
  • 1 replies
  • 0 likes
  • 2170 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment

Hello!It´s extremely difficult to get any support from Spotify. It took me a very long time even to find this page and then even longer to enter it and get a page to fill in. Why don´t you simply have a chat available?To enter a "Subjcet" above seems...

  • Casual Listener
  • Hello! It´s extremely difficult to get any support from Spotify. It took me a very long time even to find this page and then even longer to enter it and get a page to fill in. Why don´t you simply h...
  • Mario
  • Spotify Legend
  • 577 Views
  • 7 replies
  • 0 likes
  • 577 Views
  • 7 replies
  • 0 likes

Cannot redeem gift card

Plan: PremiumCountry: MexicoHi. I bought a Spotify gift card this afternoon, and for some reason it won't work. No typos, it's activated. When I try to redeem it the page only say something around the lines of "There's been an error, try later or get...

  • Visitor
  • Plan: Premium Country: Mexico Hi. I bought a Spotify gift card this afternoon, and for some reason it won't work. No typos, it's activated. When I try to redeem it the page only say something aroun...
  • Emilia_8
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Payment

I don’t have a credit card will they accept cheque or an e transfer

  • Newbie
  • I don’t have a credit card will they accept cheque or an e transfer
  • Mario
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Switching to Family Plan, Will I lose Hulu?

Hello everyone,I have been a Spotify Premium user since before it even became available in the United States, I would now like to switch to the Family Plan. A while ago I was offered Hulu free along with my plan. My question is: if I switch now to th...

  • Roadie
  • Hello everyone, I have been a Spotify Premium user since before it even became available in the United States, I would now like to switch to the Family Plan. A while ago I was offered Hulu free alon...
  • Eli
  • Roadie
  • 904 Views
  • 2 replies
  • 1 likes
  • 904 Views
  • 2 replies
  • 1 likes

Unable to make payment via debit card

Plan-FreeCountry-IndiaDevice-Tried allOperating System-Tried all I have been trying to subscribe Spotify student for the past 2 weeks but every time I try to make the payment, I receive this message ‘Something went wrong. Try again, or get help’ afte...

  • Newbie
  • Plan- Free Country- India Device-Tried all Operating System- Tried all   I have been trying to subscribe Spotify student for the past 2 weeks but every time I try to make the paymen...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 3 likes
  • 366 Views
  • 1 replies
  • 3 likes

Google Home Mini

PlanPremium (student)CountryUSADeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI clicked the link for the free Google home mini offer MONTHS ago and it said I'd get an email when it was ready. I have yet to receive an email, and I kno...

  • Casual Listener
  • Plan Premium (student) Country USA Device Samsung Galaxy Operating System Android   My Question or Issue I clicked the link for the free Google home mini offer MONTHS ago and it said I...
  • Billy-J
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Premium Subscription

Hello, i can't use my credit card to appy premium. i tried 4-5 times and called somewhere about the credit card but they said that the card should be working,there's no problem with it. the last time i used spotify premium was in august 2019, after t...

  • Visitor
  • Hello, i can't use my credit card to appy premium. i tried 4-5 times and called somewhere about the credit card but they said that the card should be working,there's no problem with it. the last time...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Premium
    problem with subscription
  • 328 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google Home Mini Offer Charged Me

So....I tried getting the 'free' Google Home Mini. Was charged. Full price. Any help her support team? I'm guessing it's because my order took too long- I was waiting on a text back from my wife. But I need assistance because I totally qualify and I ...

  • Regular
  • So....I tried getting the 'free' Google Home Mini. Was charged. Full price. Any help her support team? I'm guessing it's because my order took too long- I was waiting on a text back from my wife. But...
  • Peter
  • Spotify Legend
  • 7366 Views
  • 34 replies
  • 7 likes
  • 7366 Views
  • 34 replies
  • 7 likes

Superuser Contribution Google mini speaker offer

Can I get a free google mini speaker offer without entering my card details in to google store. As it’s supposedly free I don’t see why I need to supply details?

  • Visitor
  • Can I get a free google mini speaker offer without entering my card details in to google store. As it’s supposedly free I don’t see why I need to supply details?   
  • Peter
  • Spotify Legend
  • 837 Views
  • 5 replies
  • 1 likes
  • 837 Views
  • 5 replies
  • 1 likes

Cobro en Pesos Argentinos

PlanPremiumCountryArgentina Como se puede hacer para que la facturacion se realice en la moneda local? Gracias

  • Newbie
  • Plan Premium Country Argentina    Como se puede hacer para que la facturacion se realice en la moneda local?    Gracias  
  • Bittencourt
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes