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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61695 Views
  • 25 replies
  • 5 likes
  • 61695 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36757 Views
  • 19 replies
  • 2 likes
  • 36757 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28045 Views
  • 16 replies
  • 3 likes
  • 28045 Views
  • 16 replies
  • 3 likes

Superuser Contribution Being charged for free trial

I signed up for the free account via Facebook on my desktop. No app was downloaded but it was in the Facebook page until I just removed the Facebook app. I also downloaded the Spotify app on my Android phone. I signed up for the 3 free months of prem...

  • Visitor
  • I signed up for the free account via Facebook on my desktop. No app was downloaded but it was in the Facebook page until I just removed the Facebook app.    I also downloaded the Spotify ...
  • Peter
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution currency change

PlanFreeCountrygreece, with debit card in INRDevicexiaomi redmi note 6 proOperating Systemwindows 10 My Question or Issuehello there. i live in greece and my debit card has INR in it as currency. so i want to pay through INR. i saw in payment page th...

  • Visitor
  • Plan Free Country greece, with debit card in INR Device xiaomi redmi note 6 pro Operating System windows 10     My Question or Issue hello there. i live in greece and my debit ca...
  • Mario
  • Spotify Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot subscribe to premium using mobile

i cannot subscribe to premium P149/month using mobile payment. i have subscribed a few months ago but now i could not. i am a smart user in the Philippines. my last subsrciption of premium was i think November 2019. i tried fortumo customer support b...

  • Casual Listener
  • i cannot subscribe to premium P149/month using mobile payment. i have subscribed a few months ago but now i could not. i am a smart user in the Philippines. my last subsrciption of premium was i thin...
  • Point5
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trial Xbox Game Pass

PlanFree/Trial Xbox GamepassCountryBrazilDevicePCOperating SystemWindows 10 Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my boyfriend but my account still free, I don't know what will happen, it will...

  • Visitor
  • Plan Free/Trial Xbox Gamepass Country Brazil Device PC Operating System Windows 10   Hello, I tried use my trial from Xbox Game Pass however it was discounted from credit card from my b...
  • Xenia
  • Moderator
  • 764 Views
  • 1 replies
  • 0 likes
  • 764 Views
  • 1 replies
  • 0 likes

Superuser Contribution I unsubscribed premium I got charged before I unsubbed but no extra month

Planpremium -> freeCountryUTC +1 My Question or IssueI got charged a day early and on the same day but a bit later I unsubbed from premium, my premium is gone tomorrow but Storify charged me.PayPal linkhttps://www.paypal.com/myaccount/transaction/det...

  • Visitor
  • Plan premium -> free Country UTC +1   My Question or Issue I got charged a day early and on the same day but a bit later I unsubbed from premium, my premium is gone tomorrow but Storify...
  • Xenia
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify annual subscription 30 day limit

PlanFree/PremiumCountry Device(Samsung note 10+)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I pay for the annual subscription can I be offline for more than 30 days?

  • Casual Listener
  • Plan Free/Premium Country   Device (Samsung note 10+) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I pay for the annual subscription can...
  • Peter
  • Spotify Legend
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify premium with Hulu

Hi, In my services it shows that I have Spotify premium (Individual not student) with Hulu, and the Hulu is also activated (I did this a while ago but never used it). When I click "start watching" I am not able to successfully login to Hulu. Looking ...

  • Visitor
  • Hi,    In my services it shows that I have Spotify premium (Individual not student) with Hulu, and the Hulu is also activated (I did this a while ago but never used it). When I click "sta...
  • Xenia
  • Moderator
  • 378 Views
  • 1 replies
  • 2 likes
  • 378 Views
  • 1 replies
  • 2 likes

Solved!! I cant pay through mobile or phone bill

PlanFree/PremiumCountryPhilippinesDeviceVIVO V9Operating SystemAndroid My Question or IssueIve been trying for several days to subscribe to premium via phone bill but it only gave errors or something is wrong.

  • Casual Listener
  • Plan Free/Premium Country Philippines Device VIVO V9 Operating System Android   My Question or Issue Ive been trying for several days to subscribe to premium via phone bill but it only...
  • Sean131
  • Casual Listener
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Solved!! Unable to activate/redeem Spotify Premium Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 489 Views
  • 1 replies
  • 0 likes

Solved!! Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

  • Casual Listener
  • Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our addres...
  • Luan
  • Spotify Star
  • 2542 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 2542 Views
  • 3 replies
  • 1 likes

Superuser Contribution Family Subscription

Hi. Wanna ask tho, If I invited few people to join family subscription. Then one of them start paying for individual subscription. Their subscription is actually under where? Family or personal? Cause he is also using the same email that is being inv...

  • Visitor
  • Hi. Wanna ask tho, If I invited few people to join family subscription. Then one of them start paying for individual subscription. Their subscription is actually under where? Family or personal? Caus...
  • Elena
  • Moderator
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Account, Hulu not working

Plan: Student Premium Account I have a student premium account, and I have actively used the Hulu that is connected to my account in the past. After recently updating my payment information, my Hulu subscription is no longer working. I have gone Acco...

Screen Shot 2020-06-01 at 10.12.58 PM.png
  • Casual Listener
  •   Plan: Student Premium Account   I have a student premium account, and I have actively used the Hulu that is connected to my account in the past.   After recently updating my pay...
  • Xenia
  • Moderator
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution CARGO DOBLE A MI TARJETA

Inicialmente registre una tarjeta para los pagos de mi spotyfy premium pero luego la cancele e ingrese la otra tarjeta sin embargo ya van dos meses que me hacen un cargo a la tarjeta anterior y a la nueva tarjeta

  • Visitor
  • Inicialmente registre una tarjeta para los pagos de mi spotyfy premium pero luego la cancele e ingrese la otra tarjeta sin embargo ya van dos meses que me hacen un cargo a la tarjeta anterior y a la ...
  • Xenia
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment Options Not Loading + No "Change Plans" Option

PlanPremiumCountryIndia DeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueI've been trying to renew my Spotify subcription for a week now. My subscription ends tomorrow, and if I cannot resubscribe in time, I will have to download all...

neelshenoy_1-1591018346417.png neelshenoy_2-1591018364696.png
  • Casual Listener
  • Plan Premium Country India   Device Lenovo Laptop Operating System Windows 10   My Question or Issue I've been trying to renew my Spotify subcription for a week now. My subscript...
  • neelshenoy
  • Casual Listener
  • 1161 Views
  • 4 replies
  • 0 likes
  • 1161 Views
  • 4 replies
  • 0 likes

Abonelikk

My Question or IssueAboneliğimi iptal ettiğim halde ücretlendirme kartın ekstrelerinde görüyorum. Ocak ayına yaptığım iptal bir türlü sonuca ulaşmadı, bu iş can sıkıcı olmaya başladı bir an önce bu iptalini yerine getirilip para kesintisinin durmasın...

  • Newbie
  •     My Question or Issue Aboneliğimi iptal ettiğim halde ücretlendirme kartın ekstrelerinde görüyorum. Ocak ayına yaptığım iptal bir türlü sonuca ulaşmadı, bu iş can sıkıcı olmaya başlad...
  • Billy-J
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Help
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong. Try again, or get help

PlanStudentCountry BrazilDeviceGalaxy Note 8Operating System My Question or Issue Hello everyone, I've been trying to renew my student plan for weeks now, without success. At one point, for no reason, I received the notification that spotify couldn't...

  • Casual Listener
  • Plan Student Country  Brazil Device Galaxy Note 8 Operating System     My Question or Issue  Hello everyone, I've been trying to renew my student plan for weeks now, wit...
  • samo297
  • Casual Listener
  • 6898 Views
  • 17 replies
  • 4 likes
  • subscription problems
  • 6898 Views
  • 17 replies
  • 4 likes

I don't have money

My Question or Issue I don't have money right now. Please let me use Premium.I'll pay double next month.

  • Visitor
  • My Question or Issue   I don't have money right now. Please let me use Premium. I'll pay double next month.
  • Billy-J
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Relocation to another country -> Cannot change CC, cannot change country

TL/DR: Spotify doesn't accept my CC because it's issued from a different country and then doesn't let me update my country: I cannot pay money to Spotify. So.. I'm a bit unhappy at this point, because the UX is complete **bleep** (seriously? the word...

  • Casual Listener
  • TL/DR: Spotify doesn't accept my CC because it's issued from a different country and then doesn't let me update my country: I cannot pay money to Spotify.   So.. I'm a bit unhappy at this poin...
  • zeromusic
  • Visitor
  • 1781 Views
  • 10 replies
  • 7 likes
  • 1781 Views
  • 10 replies
  • 7 likes

Solved!!Superuser Contribution I can't cancel premuim

PlanPremiumCountryIsraelDeviceGalaxy A50Operating SystemAndroid My Question or Issuei subscribed to three months of Premium for free, it ended on February, i tried canceling it but it didn't work, cause it shows that i'm not on Premium, i though beca...

  • Visitor
  • Plan Premium Country Israel Device Galaxy A50 Operating System Android    My Question or Issue i subscribed to three months of Premium for free, it ended on February, i tried ca...
  • Xenia
  • Moderator
  • 340 Views
  • 2 replies
  • 1 likes
  • 340 Views
  • 2 replies
  • 1 likes

Superuser Contribution How do i disable my 2. Account's Premium

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10, Windows 10Operating SystemAndroid 9, Windows 10 My Question or IssueHi,After I purchased Premium for my Account I noticed, that I activated Premium on the wrong Account. So I tried to deactivate the ...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy S10, Windows 10 Operating System Android 9, Windows 10   My Question or Issue Hi, After I purchased Premium for my Account I noticed...
  • Elena
  • Moderator
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes