Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 105580 Views
- 70 replies
- 8 likes
- 105580 Views
- 70 replies
- 8 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13089 Views
- 24 replies
- 2 likes
- 13089 Views
- 24 replies
- 2 likes
Como fazer para cancelar uma mudança de plano?
A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o plano para estudante.
- A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o ...
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- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
I can't subscribe to student plan
I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work PlanPremium/student CountryNigeria Device(Redmi 9T)Operating System( Android) My Question ...
- I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work Plan Premium/student ...
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- Spotify Star
- 221 Views
- 1 replies
- 0 likes
- 221 Views
- 1 replies
- 0 likes
Renewal of Spotify account
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Debit is opened for a session and is closed by the bank. I would like to renew the premium...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Debi...
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Can I get my money back?
My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way I can get my money back? I am a college student an...
- My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way...
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Can I get a yearly subscription?
I prefer to pay annually rather than monthly.
- I prefer to pay annually rather than monthly.
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- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Can't connect my friend to Duo account from another country
Hello!My account registered in Mexico, and his - in Colombia.But we are living together in Colombia now.How we can use premium Duo?Now we can't, because he can't connect to me.
- Hello! My account registered in Mexico, and his - in Colombia. But we are living together in Colombia now. How we can use premium Duo? Now we can't, because he can't connect to me.
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- Spotify Star
- 259 Views
- 3 replies
- 0 likes
- 259 Views
- 3 replies
- 0 likes
Superuser Contribution Premium DUO pour deux frère-soeur possible ?
Bonjour,Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci
- Bonjour, Je voudrais offrir un abonnement Spotify Premium à mes deux enfants de 13 et 15 ans, est ce possible ? Ou dans l'abonnement Duo, je dois forcément être parmi les deux ? Merci
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- Spotify Legend
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Superuser Contribution I payed for a premium account but it is not showing in the app
I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online it says that i have a free account. The 3 month fre...
- I wanted a premium account so i choose the 3 month for free. I payed the one cent which i got refunded. I got an email that stated that from now on i have a premium account but in the app and online ...
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- Spotify Legend
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Superuser Contribution my country (georgia) doesnt have premium duo
PlanFree/PremiumCountrygeorgiaDevicepc/huawei elateOperating Systemwindows 10, android 7 My Question or Issuesince spotify launched in georgia i wanted to purchase premium duo but the only option that we have is just premium for one account. how can ...
- Plan Free/Premium Country georgia Device pc/huawei elate Operating System windows 10, android 7 My Question or Issue since spotify launched in georgia i wanted to purchase premium du...
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- Newbie
- 1583 Views
- 3 replies
- 6 likes
- 1583 Views
- 3 replies
- 6 likes
Superuser Contribution How can I recover the validity of a code from a Spotify card?
Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything
- Hello, I recently bought a Spotify card but apparently it was redeemed in another account that I don't use and I would like to know if I can recover it. I have the purchase ticket and everything
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- Moderator
- 339 Views
- 1 replies
- 0 likes
- 339 Views
- 1 replies
- 0 likes
Superuser Contribution Payment card detail cannot be changed
@AskSpotifyStarsI have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the website, but the app still asks me whether I want to pay w...
- @AskSpotifyStars I have changed the payment method on the website. But the app still prompts the old one. To be more specific, I changed the card that I want to pay for the subscription on the websi...
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- Moderator
- 433 Views
- 3 replies
- 0 likes
- 433 Views
- 3 replies
- 0 likes
i was charged $10 when i have student membership for $5
i would like to be refunded because i didn’t know i was being charged this much
- i would like to be refunded because i didn’t know i was being charged this much
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- Roadie
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Eu já fiz o pagamento, mas minha conta não está premium quando acesso.
Fiz o pagamento hoje de família premium, mas quando entro na minha conta, não sou reconhecido como um, e não consigo enviar link para que minha família entre, já tenteie entrar e sair da conta e não funciona!
- Fiz o pagamento hoje de família premium, mas quando entro na minha conta, não sou reconhecido como um, e não consigo enviar link para que minha família entre, já tenteie entrar e sair da conta e não...
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- Spotify Star
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Premium duo
Hello I have changed to premium duo but when I listen music and my wife start Spotify I can’t listen . Then in must switch in the app and then mij wife can’t listen music how I can solve this
- Hello I have changed to premium duo but when I listen music and my wife start Spotify I can’t listen . Then in must switch in the app and then mij wife can’t listen music how I can solve this
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- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
¿Cómo cambiar mi método de pago?
Al momento de pagar mi suscripción Premium no me dejaba colocar otra tarjeta ni siquiera hacer pago por Pay Pal diciendo que había un error, lo intente varios días y después nada más me aceptó cierto tipo de una tarjeta por lo que quiero cambiar mi m...
- Al momento de pagar mi suscripción Premium no me dejaba colocar otra tarjeta ni siquiera hacer pago por Pay Pal diciendo que había un error, lo intente varios días y después nada más me aceptó cierto...
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- Casual Listener
- 632 Views
- 2 replies
- 0 likes
- 632 Views
- 2 replies
- 0 likes
How can i change paying method to invoice instead of automaticly payng?
Want to pay the 25th as I do with all my invoices. Can I get an invoice so I can print out and put info my papers?
- Want to pay the 25th as I do with all my invoices. Can I get an invoice so I can print out and put info my papers?
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- Spotify Star
- 224 Views
- 1 replies
- 0 likes
- 224 Views
- 1 replies
- 0 likes
Carte cadeau Q8
Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pasPlanFree/PremiumCountryBelgiqueDeviceiPhoneOperating System(iOS 10, Android...
- Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pas Plan Free/Premium Co...
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- Spotify Star
- 461 Views
- 1 replies
- 0 likes
- 461 Views
- 1 replies
- 0 likes
L'abonnement duo saute sur l'un des appareils, pourquoi ?
Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!
- Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!
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- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
je veux avoir spotify duo
je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres façons d’obtenir Premium .Mais il me dise pas les autre...
- je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres faço...
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Premium Plan NOT Working for All Users
PlanPremiumCountryUSADeviceiPhone 13Operating SystemMy Question or IssueI have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't call anyone for help and am ready to ditch this serve. We pay $15....
- Plan Premium Country USA Device iPhone 13 Operating System My Question or Issue I have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't...
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes