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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147208 Views

69 replies

10 likes

Premium for Family
  • 147208 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92912 Views

89 replies

4 likes

  • 92912 Views
  • 89 replies
  • 4 likes

Superuser Contribution No puedo escuchar canciones ya siendo premium

Soy premium y cuando descargo las canciones no las puedo escuchar, las tengo ahí descargadas pero si no tengo datos o internet, no reproducen, ya he desinstalado y reinstalado la app muchas veces, he reiniciado mi celular, he formateado la memoria SD...

Newbie

Soy premium y cuando descargo las canciones no las puedo escuchar, las tengo ahí descargadas pero si no tengo datos o internet, no reproducen, ya he desinstalado y reinstalado la app muchas veces, he...

dome_1414

Visitor

20027 Views

7 replies

2 likes

  • 20027 Views
  • 7 replies
  • 2 likes

problems with change of region on spotify premium

Planpremium individualCountryaus , jpDeviceiphone 13 or 14 (i dont know which .) , and a macbook air or light or pro ? (im not rly sure T__T)Operating System???? My Question or Issuegood evening all . i have recently purchased spotify premium, as i f...

Newbie

Plan premium individual Country aus , jp Device iphone 13 or 14 (i dont know which .) , and a macbook air or light or pro ? (im not rly sure T__T) Operating System ????   My Question or...

Maxim

Spotify Star

4026 Views

1 replies

1 likes

  • 4026 Views
  • 1 replies
  • 1 likes

Switching to a Duo account

My kids both currently have a premium account. My son is on the monthly $10.99 account and my daughter has a temporary account set up with a gift card she received for her birthday. Her subscription will expire in 16 days. I would like to transition ...

Visitor

My kids both currently have a premium account.  My son is on the monthly $10.99 account and my daughter has a temporary account set up with a gift card she received for her birthday. Her subscri...

Maxim

Spotify Star

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Billing

Why am i being billed now and my premium subscription has not even reached 1 month?PlanPremiumCountryKenyaDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueWhy am i being billed now and my premium subscription has not even reached 1 m...

Visitor

Why am i being billed now and my premium subscription has not even reached 1 month? Plan Premium Country Kenya Device Samsung Galaxy 7 Operating System Android   My Question or Issue ...

Maxim

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for my premium account but it still says I haven't paid.

I paid for my Spotify Premium on the 3rd of May and I'm still getting the message that I need to pay for it. How do I know the payment has gone through? On my PayPal statement, it says "Pre-approved payment" so that means I definitely paid.

Visitor

I paid for my Spotify Premium on the 3rd of May and I'm still getting the message that I need to pay for it. How do I know the payment has gone through? On my PayPal statement, it says "Pre-approved ...

galacney

Visitor

4248 Views

13 replies

0 likes

  • 4248 Views
  • 13 replies
  • 0 likes

Superuser Contribution Duplicate subscription payment problem

PlanPremium(Basic)CountrySouth Korea DeviceSamsung Galaxy Note20 UltraOperating SystemAndriod 13 My Question or IssueSpotify confirmed that the payment was made to the wrong card on the day of payment. So, I changed the payment method to another paym...

Casual Listener

Plan Premium(Basic) Country South Korea   Device Samsung Galaxy Note20 Ultra Operating System Andriod 13   My Question or Issue Spotify confirmed that the payment was made to the...

Lyubka

Moderator

478 Views

3 replies

0 likes

  • 478 Views
  • 3 replies
  • 0 likes

I can't get my premium because that said we are in a different country

I used to live in Costa Rica and have Spotify premium, but now I'm living in Ireland, I'm not longer premium but now with my couple, we are doing premium again, he invites me but when I tried that said that I was in a different country so it's not po...

Visitor

I used to live in Costa Rica and have Spotify premium, but now I'm living in Ireland, I'm not longer premium but now with my couple, we are doing premium again, he invites me but when I tried that sa...

Maxim

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not eligible for OnePlus 6 month free trial

PlanFreeCountryIndiaDeviceOnePlus 10 Pro INDIAOperating SystemAndroid 13 My Question or IssueSo, I got a fresh OnePlus 10 Pro, and I was offered the 6-month Spotify trial. I was excited to finally be able to use premium. I was even sure that I passed...

Newbie

Plan Free Country India Device OnePlus 10 Pro INDIA Operating System Android 13   My Question or Issue So, I got a fresh OnePlus 10 Pro, and I was offered the 6-month Spotify trial. I ...

Susan_GP

Moderator

4569 Views

7 replies

0 likes

Premium
  • 4569 Views
  • 7 replies
  • 0 likes

Superuser Contribution En mi resumen de tarjeta me aparece que me estan cobrando en dolares

En el resumen de mi tarjeta de crédito me dice que el cobro se hizo en dolares y mi moneda local(argentina) es en pesos

Visitor

En el resumen de mi tarjeta de crédito me dice que el cobro se hizo en dolares y mi moneda local(argentina) es en pesos

Susan_GP

Moderator

976 Views

1 replies

1 likes

  • 976 Views
  • 1 replies
  • 1 likes

Superuser Contribution Como puedo cancelar el cambio de plan dúo a individual?

quería cambiar a un plan individual pero luego de haber hecho los pasos me arrepentí pero no me sale alguna opción para cancelar la acción. Que puedo hacer?

Casual Listener

quería cambiar a un plan individual pero luego de haber hecho los pasos me arrepentí pero no me sale alguna opción para cancelar la acción. Que puedo hacer?

Susan_GP

Moderator

3425 Views

5 replies

0 likes

  • 3425 Views
  • 5 replies
  • 0 likes

Switch from Premium Individual to Premium Duo

Today Spotify did automatical monthly payment to buy Premium Individual, as usual, but I was wondering if I can switch to Duo without losing money?

Newbie

Today Spotify did automatical monthly payment to buy Premium Individual, as usual, but I was wondering if I can switch to Duo without losing money?  

Maxim

Spotify Star

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Premium features not working for premium individual account

Plan: Premium IndividualCountry: USADevice: motorola gplay 2021OS: Android 11 My Question or IssueI am unable to use premium features on my premium individual account. Specifically, when I try to shuffle I get the message 'you have discovered a premi...

Casual Listener

Plan: Premium Individual Country: USA Device: motorola gplay 2021 OS: Android 11   My Question or Issue I am unable to use premium features on my premium individual account. Specifically, ...

Maxim

Spotify Star

565 Views

5 replies

0 likes

  • 565 Views
  • 5 replies
  • 0 likes

Superuser Contribution Tengo pago el abono y cuando entro tengo el plan gratis

Tengo abono y entro a la app y es el free, me sugiere q me pase a premium y ya tengo debitado los 5 dólares en mi tarjeta

Visitor

Tengo abono y entro a la app y es el free, me sugiere q me pase a premium y ya tengo debitado los 5 dólares en mi tarjeta

Joan

Moderator

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan problem

Hiwe have a duo plan - I am the account holder/manager and my wife is plan member. whenever either of us plays music on our device(eg iPhone) it plays the music on the other person’s device. We can’t both listen to separate music at the same time. He...

Visitor

Hi we have a duo plan - I am the account holder/manager and my wife is plan member.  whenever either of us plays music on our device (eg iPhone) it plays the music on the other person’s devic...

Alex

Spotify Legend

611 Views

3 replies

0 likes

  • 611 Views
  • 3 replies
  • 0 likes

my partner can't access our duo plan

I have subscribed to a duo plan in June, but despite giving the same address, my partner was never able to access that plan. This means that since June I'm paying for a duo plan but only one person (me) has access to it. Grateful for any help. Thanks...

Visitor

I have subscribed to a duo plan in June, but despite giving the same address, my partner was never able to access that plan. This means that since June I'm paying for a duo plan but only one person (...

Maxim

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Solved!! can't join duo plan

my boyfriend invited me to join a duo plan, I added our address, where we currently live, he has the same address in his account as well. The only difference is that my account's country is Serbia, where we live, and his account's country is Kazakhst...

Visitor

my boyfriend invited me to join a duo plan, I added our address, where we currently live, he has the same address in his account as well. The only difference is that my account's country is Serbia, w...

Maxim

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

premium subscription not working

I activated Premium last week but according to the App (on iPhone 12 and in the Desktop App) I am still on a free plan. - Paid through PayPal - My account says I have the Premium subscription- I have a Spotify invoice stating I paid on August 16th.- ...

Casual Listener

I activated Premium last week but according to the App (on iPhone 12 and in the Desktop App) I am still on a free plan. - Paid through PayPal - My account says I have the Premium subscription ...

Maxim

Spotify Star

1069 Views

6 replies

0 likes

  • 1069 Views
  • 6 replies
  • 0 likes