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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5190 Views
  • 23 replies
  • 2 likes
  • 5190 Views
  • 23 replies
  • 2 likes

Superuser Contribution Pq me cobraram 7,00 qdo tentei fazer o teste de 3 meses gratis?

Recebi um e-mail dizendo que se voltasse a ser Premium teria 3 meses gratos , qdo tentei ativar a promoção foi cobrado 7,00 e não ativou o prêmium

  • Visitor
  • Recebi um e-mail dizendo que se voltasse a ser Premium teria 3 meses gratos , qdo tentei ativar a promoção foi cobrado 7,00 e não ativou o prêmium
  • Alex
  • Spotify Legend
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

HELP// Payment issue

Hello I recently saw in my bank account that I have paid twice my monthly subscription - i do not understand the issue and called my bank but they cannot provide the help - What is the solution you can give me and how can I stop paying twice, please....

  • Visitor
  • Hello   I recently saw in my bank account that I have paid twice my monthly subscription - i do not understand the issue  and called my bank but they cannot provide the help - What is the...
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Subscription not renewed after payment has been made

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Plans

So every month Spotify has been charging me an individual plan and a duo plan and I have to pay for both and it's been getting quite annoying, any help, also this is on the same account

  • Casual Listener
  • So every month Spotify has been charging me an individual plan and a duo plan and I have to pay for both and it's been getting quite annoying, any help, also this is on the same account  
  • Billy-J
  • Spotify Star
  • 13974 Views
  • 1 replies
  • 0 likes
  • 13974 Views
  • 1 replies
  • 0 likes

Superuser Contribution username not seeing the premium option activated

i have the premium option DUO active and operating in APP, 8I have just updated my payment details) but I am unable to access on the web app cause the email seems to be associated to a different username with no options activated.

  • Visitor
  • i have the premium option DUO active and operating in APP, 8I have just updated my payment details) but I am unable to access on the web app cause the email seems to be associated to a different use...
  • Julian
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I not eligible for three mo free premium while I received an offer?

I have receive a free 3 month premium offer. I try to upgrade but I received a message that I am not eligible.

  • Visitor
  • I have receive a free 3 month premium offer. I try to upgrade but I received a message that I am not eligible.
  • Elena
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have had premium service, I've been billed twice this month a week apart

This has happened before, I've gotten nowhere, so how do I get the 10.00 back beings this company is a ghost company??

  • Visitor
  • This has happened before, I've gotten nowhere, so how do I get the 10.00 back beings this company is a ghost company??
  • Jeremy
  • Spotify Legend
  • 157 Views
  • 3 replies
  • 0 likes
  • 157 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why does premium duo have ads during podcasts, when regular premium didn't?

I recently added my husband and upgraded to duo. Now when we listen to podcasts, there are a ton of ads. We have logged out and back in multiple time to try and resync the app, but that only worked with music.

  • Visitor
  • I recently added my husband and upgraded to duo. Now when we listen to podcasts, there are a ton of ads. We have logged out and back in multiple time to try and resync the app, but that only worked w...
  • Yordan
  • Moderator
  • 207 Views
  • 1 replies
  • 1 likes
  • 207 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Each month, my subscription Premuim DUO gets changed to Individual !

My subscription stops and when I go to pay (Because yes, it doesn't do it automatically for some reason) They suggest I pay for Individual, like I don't already have DUO ! So I have to do it all again and invite the person again each month ! It's get...

  • Casual Listener
  • My subscription stops and when I go to pay (Because yes, it doesn't do it automatically for some reason) They suggest I pay for Individual, like I don't already have DUO ! So I have to do it all agai...
  • Elena
  • Moderator
  • 859 Views
  • 3 replies
  • 1 likes
  • 859 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hola, me gustaría probar el plan Duo, mi hija estudia fuera, qué hago? grac

Me gustaría que mi hija y yo pudiéramos usar el mismo plan pero ella estudia fuera, ¿qué podríamos hacer para compartirlo? Muchas gracias. Ana.

  • Visitor
  • Me gustaría que mi hija y yo pudiéramos usar el mismo plan pero ella estudia fuera, ¿qué podríamos hacer para compartirlo? Muchas gracias. Ana.
  • Alex
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm trying to find out that I only have 1 Spotify account paying £9.99 pm.

When I signed up gor Spotify, I gad a bit of a problem doing so, months after checking my bank account, I noticed I had been paying £9.99 twice a month, so I hopefully stopped one account. But I would like to know thst this has definitely happened.

  • Visitor
  • When I signed up gor Spotify, I gad a bit of a problem doing so, months after checking my bank account, I noticed I had been paying £9.99 twice a month, so I hopefully stopped one account. But I woul...
  • Alex
  • Spotify Legend
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Paid for a year for Premium Duo and a few days later was unsuccessful upgrading to Family

PlanPremium Duo CountryIndia Hey folks! I signed up for a Spotify Duo plan a few days ago and paid for the year. Would like to upgrade to Family but it says I'm not eligible to do that. It's also letting me sign up for a 1, 3 or 6 month Family subscr...

  • Casual Listener
  • Plan Premium Duo   Country India   Hey folks!    I signed up for a Spotify Duo plan a few days ago and paid for the year. Would like to upgrade to Family but it says I'm n...
  • kfettuccini
  • Casual Listener
  • 1182 Views
  • 5 replies
  • 0 likes
  • Annual subscription
    upgrade to Family
  • 1182 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problème sur le prélèvement

Je suis vérifié comme étudiant pourtant j'ai été débité de 9e99 en avril

  • Visitor
  • Je suis vérifié comme étudiant pourtant j'ai été débité de 9e99 en avril
  • Jeremy
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei mas não está liberado meu Spotify Premium

paguei meu spotify premium familia pre-pago a uma semana e continuo com o spotify free. e não recebi o email de confirmação... O que devo fazer?

  • Visitor
  • paguei meu spotify premium familia pre-pago a uma semana e continuo com o spotify free. e não recebi o email de confirmação... O que devo fazer?
  • Elena
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

i can't subscribe the individual premium plan

After reaching the limit of my credit card, I had to change my payment method on Spotify, and my plan has been change in the process without me noticing from "Individual" to "Duo". When I try to switch back to individual I'm asked to add my billing a...

  • Visitor
  • After reaching the limit of my credit card, I had to change my payment method on Spotify, and my plan has been change in the process without me noticing from "Individual" to "Duo". When I try to swit...
  • Maxim
  • Spotify Star
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song won’t play. Even if I download the list, certain songs just won’t play

I have tried removing songs. Updating phone and Spotify. This has been going on for months. The song shows up but it will not play.

  • Visitor
  • I have tried removing songs. Updating phone and Spotify. This has been going on for months. The song shows up but it will not play.
  • Elena
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify premium won't link to my hulu

when i try to log back into my hulu it says "resubscribe" even though I paid for the spotify/ hulu bundle. I tried to link them but it is still showing "resubscribe"

  • Visitor
  • when i try to log back into my hulu it says "resubscribe" even though I paid for the spotify/ hulu bundle. I tried to link them but it is still showing "resubscribe"
  • Yordan
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes