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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10129 Views
  • 23 replies
  • 2 likes
  • 10129 Views
  • 23 replies
  • 2 likes

3 month free premium trial won't show up

Hey there, I'm new to Spotify. I received a code for a 3 month free premium trial from Microsoft rewards. I created a Spotify account (used the "use google account" option) and then activated the trial. The payment method I used was SOFORT. Everythin...

  • Newbie
  • Hey there,   I'm new to Spotify. I received a code for a 3 month free premium trial from Microsoft rewards. I created a Spotify account (used the "use google account" option) and then activate...
  • Maxim
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Forgot to cancel my premium before joining to my family account

Country: Israel My Question or Issue:I had a student premium account, and I moved to my family account as a user(i am not the paying member)I didn't cancel my premium account before I joined the family account, and now I can't cancel itWill I still b...

  • Visitor
  •   Country: Israel   My Question or Issue: I had a student premium account, and I moved to my family account as a user(i am not the paying member) I didn't cancel my premium account bef...
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged after the 3 month free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBro,i was charged for the individual plan after the 3 month free trial that started back in a...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Bro,i w...
  • OscarDC
  • Moderator
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a Spotify student plan and i bought family plan but now but still i have student plan...

PlanStudent PremiumCountryIndia Operating SystemWindows 10 My Question or IssueI have a Spotify student plan and student id verified account (till September 2023) and i bought family plan but still when i view my account its showing student plan acti...

Screenshot 2022-11-18 173816.png
  • Casual Listener
  • Plan Student Premium Country India   Operating System Windows 10   My Question or Issue I have a Spotify student plan and student id verified account (till September 2023) and i bo...
  • js6065
  • Casual Listener
  • 461 Views
  • 4 replies
  • 0 likes
  • Family Plan Issue
    Student Plan cancel
  • 461 Views
  • 4 replies
  • 0 likes

From Premium via partner to Family

PlanPremiumCountryThe NetherlandsDeviceiPhone 12Operating SystemiOS 16My Question or IssueI canceled my Premium account that I had through one of your telecom partners (KPN) because I want to join Premium Family. It looks like KPN canceled my subscri...

  • Visitor
  • Plan Premium Country The Netherlands Device iPhone 12 Operating System iOS 16 My Question or Issue I canceled my Premium account that I had through one of your telecom partners (KPN) because...
  • Luan
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

On Yearly Plan but wanted to Changed to Duo

Hi All, I am currently on a yearly plan but wanted to change to Duo plan.May I know wat will happen to my advance payment? Will it be forfeited or pro rated in the next billing?

  • Visitor
  • Hi All,   I am currently on a yearly plan but wanted to change to Duo plan. May I know wat will happen to my advance payment? Will it be forfeited or pro rated in the next billing?
  • AdamDam
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Hoe kan ik mijn abonnement wijzigen

Ik heb een familie abonnement en wil dit wijzigen naar een persoonlijk abonnement. Ik maak alleen gebruik van het familie abonnement.

  • Visitor
  • Ik heb een familie abonnement en wil dit wijzigen naar een persoonlijk abonnement. Ik maak alleen gebruik van het familie abonnement.
  • AdamDam
  • Spotify Star
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

How to cancel Premium Duo ?

Plan Premium Duo Country UKDevice All of them Operating System N\AMy Question or IssueHow do I cancel Premium Duo keeping Premium, seemingly you're giving me the option to only go back to Free which I don't want to do, I just want to drop the Duo par...

  • Music Fan
  • Plan Premium Duo  Country UK Device All of them  Operating System N\A My Question or Issue How do I cancel Premium Duo keeping Premium, seemingly you're giving me the op...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just reactivated my Spotify on my desktop computer. It has an old email

I tried to put in my email address and it says it is already taken. I have my music library on my phone and not sure why the desk top haas an old email.

  • Visitor
  • I tried to put in my email address and it says it is already taken. I have my music library on my phone and not sure why the desk top haas an ol d email.
  • AlejaR
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution cuando me pidió cambiar la ubicación de la cuenta me dejo sin premium

Cuando intente acceder a spotify con mi cuenta me pedía que cambie la ubicación desde spotify.com , cuando lo hice y accedí la cuenta ya no teni premium el cual pague por 3 meses

  • Visitor
  • Cuando intente acceder a spotify con mi cuenta me pedía que cambie la ubicación desde spotify.com , cuando lo hice y accedí la cuenta ya no teni premium el cual pague por 3 meses
  • AlejaR
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanPremiumCountry: Bangladesh My Question or IssueCan I buy the Spotify premium with BDT Currency Card?

  • Visitor
  • Plan Premium Country: Bangladesh   My Question or Issue Can I buy the Spotify premium with BDT Currency Card?
  • AlejaR
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get Spotify Birthday Premium

HelloI live in South Korea.While reading on the Spotify community today, I noticed that someone had received a Spotify birthday premium.The questions are as follows.1. Can I also get a birthday premium if I live in South Korea?2. Will Spotify contact...

  • Regular
  • Hello I live in South Korea. While reading on the Spotify community today, I noticed that someone had received a Spotify birthday premium. The questions are as follows. 1. Can I also get a birthd...
  • Isgaverno
  • Casual Listener
  • 2016 Views
  • 3 replies
  • 0 likes
  • 2016 Views
  • 3 replies
  • 0 likes

After renewing Premium how can I move it to the next billing date?

I recently renewed my Spotify Premium to Duo Premium a few days before the next billing date. Since I already purchase the plan I don't want to have to pay for it again.

  • Visitor
  • I recently renewed my Spotify Premium to Duo Premium a few days before the next billing date. Since I already purchase the plan I don't want to have to pay for it again.
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've bought the Premium Duo but it doesn't change it says individual

I've bought the Premium Duo but it doesn't change it says individual, i wanted to invite a friend but it still says that i have individual subscription, what should i do now?

  • Visitor
  • I've bought the Premium Duo but it doesn't change it says individual, i wanted to invite a friend but it still says that i have individual subscription, what should i do now?
  • AlejaR
  • Moderator
  • 339 Views
  • 5 replies
  • 0 likes
  • 339 Views
  • 5 replies
  • 0 likes

Superuser Contribution Subscription

Plan: Spotify premium Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I canceled my spotify premium but I just got a notification from my bank ...

  • Visitor
  • Plan: Spotify premium  Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Que...
  • Not applicable
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

I have a question about duo plan

My Question or IssueMe and my sister share the dúo plan, but we missed the payment due and she had to re-send me the invitación but when I opened it, it didn’t let me asóciate my account to the premium plan, stating I’m only able to join another pers...

  • Visitor
  •   My Question or Issue Me and my sister share the dúo plan, but we missed the payment due and she had to re-send me the invitación but when I opened it, it didn’t let me asóciate my account to...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Solved!! Complicated Plans

Recently, I got kicked out of the Premium Family Plan.So my boyfriend, who's a Premium Individual User asked me to join him in a Duo Plan.I just knew later on that I can't join him coz apparently you only join a Premium plan once every 12 months (UGH...

  • Regular
  • Recently, I got kicked out of the Premium Family Plan. So my boyfriend, who's a Premium Individual User asked me to join him in a Duo Plan. I just knew later on that I can't join him coz apparently...
  • Maxim
  • Spotify Star
  • 462 Views
  • 10 replies
  • 0 likes
  • 462 Views
  • 10 replies
  • 0 likes

I just got charged for premium and won’t be using it anymore. Is it possible to get a refund?

PlanPremium to freeCountryUnited StatesDeviceiPhone SE 2020Operating SystemiOS My Question or IssueI just got charged for Spotify premium, but I only wanted to try out the Free Trial, and yesterday I got charged for premium because the trial ended. I...

  • Newbie
  • Plan Premium to free Country United States Device iPhone SE 2020 Operating System iOS   My Question or Issue I just got charged for Spotify premium, but I only wanted to try out the Fr...
  • Bittencourt
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes