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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149720 Views

69 replies

10 likes

Premium for Family
  • 149720 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95402 Views

89 replies

4 likes

  • 95402 Views
  • 89 replies
  • 4 likes

Superuser Contribution Not eligible for OnePlus 6 month free trial

PlanFreeCountryIndiaDeviceOnePlus 10 Pro INDIAOperating SystemAndroid 13 My Question or IssueSo, I got a fresh OnePlus 10 Pro, and I was offered the 6-month Spotify trial. I was excited to finally be able to use premium. I was even sure that I passed...

Newbie

Plan Free Country India Device OnePlus 10 Pro INDIA Operating System Android 13   My Question or Issue So, I got a fresh OnePlus 10 Pro, and I was offered the 6-month Spotify trial. I ...

Susan_GP

Moderator

4659 Views

7 replies

0 likes

Premium
  • 4659 Views
  • 7 replies
  • 0 likes

Superuser Contribution En mi resumen de tarjeta me aparece que me estan cobrando en dolares

En el resumen de mi tarjeta de crédito me dice que el cobro se hizo en dolares y mi moneda local(argentina) es en pesos

Visitor

En el resumen de mi tarjeta de crédito me dice que el cobro se hizo en dolares y mi moneda local(argentina) es en pesos

Susan_GP

Moderator

988 Views

1 replies

1 likes

  • 988 Views
  • 1 replies
  • 1 likes

Superuser Contribution Como puedo cancelar el cambio de plan dúo a individual?

quería cambiar a un plan individual pero luego de haber hecho los pasos me arrepentí pero no me sale alguna opción para cancelar la acción. Que puedo hacer?

Casual Listener

quería cambiar a un plan individual pero luego de haber hecho los pasos me arrepentí pero no me sale alguna opción para cancelar la acción. Que puedo hacer?

Susan_GP

Moderator

3525 Views

5 replies

0 likes

  • 3525 Views
  • 5 replies
  • 0 likes

Switch from Premium Individual to Premium Duo

Today Spotify did automatical monthly payment to buy Premium Individual, as usual, but I was wondering if I can switch to Duo without losing money?

Newbie

Today Spotify did automatical monthly payment to buy Premium Individual, as usual, but I was wondering if I can switch to Duo without losing money?  

Maxim

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Solved!! Premium features not working for premium individual account

Plan: Premium IndividualCountry: USADevice: motorola gplay 2021OS: Android 11 My Question or IssueI am unable to use premium features on my premium individual account. Specifically, when I try to shuffle I get the message 'you have discovered a premi...

Casual Listener

Plan: Premium Individual Country: USA Device: motorola gplay 2021 OS: Android 11   My Question or Issue I am unable to use premium features on my premium individual account. Specifically, ...

Maxim

Spotify Star

587 Views

5 replies

0 likes

  • 587 Views
  • 5 replies
  • 0 likes

Superuser Contribution Tengo pago el abono y cuando entro tengo el plan gratis

Tengo abono y entro a la app y es el free, me sugiere q me pase a premium y ya tengo debitado los 5 dólares en mi tarjeta

Visitor

Tengo abono y entro a la app y es el free, me sugiere q me pase a premium y ya tengo debitado los 5 dólares en mi tarjeta

Joan

Moderator

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan problem

Hiwe have a duo plan - I am the account holder/manager and my wife is plan member. whenever either of us plays music on our device(eg iPhone) it plays the music on the other person’s device. We can’t both listen to separate music at the same time. He...

Visitor

Hi we have a duo plan - I am the account holder/manager and my wife is plan member.  whenever either of us plays music on our device (eg iPhone) it plays the music on the other person’s devic...

Alex

Spotify Legend

635 Views

3 replies

0 likes

  • 635 Views
  • 3 replies
  • 0 likes

my partner can't access our duo plan

I have subscribed to a duo plan in June, but despite giving the same address, my partner was never able to access that plan. This means that since June I'm paying for a duo plan but only one person (me) has access to it. Grateful for any help. Thanks...

Visitor

I have subscribed to a duo plan in June, but despite giving the same address, my partner was never able to access that plan. This means that since June I'm paying for a duo plan but only one person (...

Maxim

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Solved!! can't join duo plan

my boyfriend invited me to join a duo plan, I added our address, where we currently live, he has the same address in his account as well. The only difference is that my account's country is Serbia, where we live, and his account's country is Kazakhst...

Visitor

my boyfriend invited me to join a duo plan, I added our address, where we currently live, he has the same address in his account as well. The only difference is that my account's country is Serbia, w...

Maxim

Spotify Star

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

premium subscription not working

I activated Premium last week but according to the App (on iPhone 12 and in the Desktop App) I am still on a free plan. - Paid through PayPal - My account says I have the Premium subscription- I have a Spotify invoice stating I paid on August 16th.- ...

Casual Listener

I activated Premium last week but according to the App (on iPhone 12 and in the Desktop App) I am still on a free plan. - Paid through PayPal - My account says I have the Premium subscription ...

Maxim

Spotify Star

1099 Views

6 replies

0 likes

  • 1099 Views
  • 6 replies
  • 0 likes

Solved!! Dates don't match when changing plans

Hello friends.I hope you will be able to help me out.I'm having a funny problem with the subscription dates. My current premium subscription ends on Sep 16th and I want to change to Duo, but the new billing period would start on Sep 7th...Does that m...

Regular

Hello friends. I hope you will be able to help me out. I'm having a funny problem with the subscription dates. My current premium subscription ends on Sep 16th and I want to change to Duo, but the ...

Maxim

Spotify Star

764 Views

5 replies

0 likes

  • 764 Views
  • 5 replies
  • 0 likes

Re: Gift Card Won't Redeem

I also have a gift acrd that does not work. I have checked the Countries, the 0/O...Its' so frustrating the support is useless!...

Visitor

 I also have a gift acrd that does not work.  I have checked the Countries, the 0/O...Its' so frustrating the support is useless!...  

Lyubka

Moderator

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Premium Duo plan and still have ads

I’ve had premium duo for nearly a year and my husbands account still has ads. He verified his info, etc but it’s got the exact same ads as Spotify free. Can someone explain why we are unable to fix this? An actual person to talk to or email would be ...

Visitor

I’ve had premium duo for nearly a year and my husbands account still has ads. He verified his info, etc but it’s got the exact same ads as Spotify free. Can someone explain why we are unable to fix t...

Maxim

Spotify Star

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

Update Payment Method

I can't update my payment info, I've tried literally every possible route and the website glitches out and just gives me a blank black screen with a "back" arrow and I can't message anyone for help because that screen win't load either, has this happ...

Visitor

I can't update my payment info, I've tried literally every possible route and the website glitches out and just gives me a blank black screen with a "back" arrow and I can't message anyone for help b...

Maxim

Spotify Star

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountryKazakhstanDevicePCOperating SystemWindows 11My Question or IssueThe question is too simple, but I did not find the answer to it.1. If I forgot about the spotify subscription and the money was withdrawn, is it impossible to return th...

Newbie

Plan Premium Country Kazakhstan Device PC Operating System Windows 11 My Question or Issue The question is too simple, but I did not find the answer to it. 1. If I forgot about the spotify ...

Maxim

Spotify Star

435 Views

1 replies

0 likes

Other
  • 435 Views
  • 1 replies
  • 0 likes

Generic error message when trying to join Duo plan

PlanPremiumCountryAustriaDeviceGoogle Pixel 6AOperating System My Question or IssueMy partner still has an active Premium subscription and wants to join my Duo subscription. When doing so she is presented the "An error occurred" page. How can she joi...

Newbie

Plan Premium Country Austria Device Google Pixel 6A Operating System     My Question or Issue My partner still has an active Premium subscription and wants to join my Duo subscrip...

Maxim

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Will be there any other subscription plans in Armenia?

PlanPremiumCountryArmenia DevicePC, Mi 9TOperating SystemAndroid 11, Windows 10 I noticed there are other subscription plans in other countries. Will there be Spotify Duo and Family plans for my country?

Visitor

Plan Premium Country Armenia   Device PC, Mi 9T Operating System Android 11, Windows 10   I noticed there are other subscription plans in other countries. Will there be ...

Billy-J

Spotify Star

3841 Views

3 replies

3 likes

Duo
Premium
  • 3841 Views
  • 3 replies
  • 3 likes