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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5087 Views
  • 23 replies
  • 2 likes
  • 5087 Views
  • 23 replies
  • 2 likes

i can't subscribe the individual premium plan

After reaching the limit of my credit card, I had to change my payment method on Spotify, and my plan has been change in the process without me noticing from "Individual" to "Duo". When I try to switch back to individual I'm asked to add my billing a...

  • Visitor
  • After reaching the limit of my credit card, I had to change my payment method on Spotify, and my plan has been change in the process without me noticing from "Individual" to "Duo". When I try to swit...
  • Maxim
  • Spotify Star
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song won’t play. Even if I download the list, certain songs just won’t play

I have tried removing songs. Updating phone and Spotify. This has been going on for months. The song shows up but it will not play.

  • Visitor
  • I have tried removing songs. Updating phone and Spotify. This has been going on for months. The song shows up but it will not play.
  • Elena
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify premium won't link to my hulu

when i try to log back into my hulu it says "resubscribe" even though I paid for the spotify/ hulu bundle. I tried to link them but it is still showing "resubscribe"

  • Visitor
  • when i try to log back into my hulu it says "resubscribe" even though I paid for the spotify/ hulu bundle. I tried to link them but it is still showing "resubscribe"
  • Yordan
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hej,prenumenerar hos er sen något år men i mars så blev det prob

min egen spellista och biblotek försvann,dessutom blev jag erbjuden gratismånader, men under tiden så har jag betalt den vanliga avgiften Jag hoppas att ni löser detta utan att jag kommer in i någon 3 månaders premiumstid. [Moderator Edit]

  • Visitor
  • min egen spellista och biblotek försvann,dessutom blev jag erbjuden gratismånader, men under tiden så har jag betalt den vanliga avgiften  Jag hoppas att ni löser detta utan att jag kommer in i...
  • Jeremy
  • Spotify Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to listen to seperate music on the duo plan

my partner and i recently joined the duo plan but now when i play a song it kicks him out and visa versa. how do i stop this happening?

  • Visitor
  • my partner and i recently joined the duo plan but now when i play a song it kicks him out and visa versa. how do i stop this happening?
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

I was charged for the wrong service can I get a refund of the difference?

I had renewed my student membership status last month, however, this month I got a charge $9.99 for a premium membership once again and it made me redo my student activation, I wanna request s refund of the extra difference that I paid. Covid times a...

  • Visitor
  • I had renewed my student membership status last month, however, this month I got a charge $9.99 for a premium membership once again and it made me redo my student activation, I wanna request s refund...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

I have had transactions on my card for the last year i hve been reaching

I have a spotify account no premium i get charged every month i need someone call me back im not good with electronics

  • Visitor
  • I have a spotify account <snip-moderator edit> no premium i get charged every month  i need someone call me back im not good with electronics
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Says my account is free but it is charging me for premium

I canceled premium but it is still trying to charge me even though my account says free

  • Visitor
  • I canceled premium but it is still trying to charge me even though my account says free
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

I was on standard premium and was randomly upgraded to family premium

WAS CHARGED 18.99 FOR FAMILY PREMIUM WHEN I NEVER EVEN SWITCHED FROM STANDARD AND HAD TO LOGIN AND CHANGE IT BACK TO STANDARD AND THE MONEY THAT WAS TAKEN WASN'T REFUNDED

  • Visitor
  • WAS CHARGED 18.99 FOR FAMILY PREMIUM WHEN I NEVER EVEN SWITCHED FROM STANDARD AND HAD TO LOGIN AND CHANGE IT BACK TO STANDARD AND THE MONEY THAT WAS TAKEN WASN'T REFUNDED
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Remove myself from Spotify Duo

Divorced from plan manager, they haven't lived at my residence for nearly 7 months yet are still receiving the benefit. I want to create my own Duo account subscription

  • Visitor
  • Divorced from plan manager, they haven't lived at my residence for nearly 7 months yet are still receiving the benefit. I want to create my own Duo account subscription
  • Maxim
  • Spotify Star
  • 2493 Views
  • 1 replies
  • 0 likes
  • 2493 Views
  • 1 replies
  • 0 likes

Why does Spotify keep taking money out

I signed up for Spotify premium a couple of months ago had the 1 month free then had near to £20 taken out of my bank however no longer had premium about a month later it’s now taken £13.99 out of my account yet I still have no premium

  • Visitor
  • I signed up for Spotify premium a couple of months ago had the 1 month free then had near to £20 taken out of my bank however no longer had premium about a month later it’s now taken £13.99 out of my...
  • Taylith
  • Community Legend
  • 276 Views
  • 1 replies
  • 1 likes
  • 276 Views
  • 1 replies
  • 1 likes

Superuser Contribution ¿Cómo me puedo saltar el mes gratis y directamente pagar spotify premium?

Al momento de realizar el pago de spotify premium me sale la oferta del mes gratis, continuo con el método de pago pero me dice que ya utilice la oferta. Pero ahora quiero pagar directamente spotify premium pero no puedo por lo anterior ¿Cómo le hago...

  • Visitor
  • Al momento de realizar el pago de spotify premium me sale la oferta del mes gratis, continuo con el método de pago pero me dice que ya utilice la oferta. Pero ahora quiero pagar directamente spotify ...
  • CarlosE
  • Moderator
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution подписка переключилась с бесплатной на премиум и сняла деньги.

23.04.22 я отменил подписку spotify, она должна была сняться 24.04.22. но переключилась на премиум и снялось 26.04.22 деньги.

  • Newbie
  • 23.04.22 я отменил подписку spotify, она должна была сняться 24.04.22. но переключилась на премиум и снялось 26.04.22 деньги.
  • Alex
  • Spotify Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution deux abonnement une carte de credit

Bonjourj'ai pris l'abonnement premium avec l'offre d'essaie de 3 mois offert.je voulais aussi inscrire mon père pour son anniversaire et lui offrir 6 mois sans les 3 mois offert. Mais impossible vu que je profite moi même avec ma carte de crédit d'un...

  • Visitor
  • Bonjour j'ai pris l'abonnement premium avec l'offre d'essaie de 3 mois offert. je voulais aussi inscrire mon père pour son anniversaire et lui offrir 6 mois sans les 3 mois offert. Mais impossible ...
  • Alex
  • Spotify Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want a podcast-free Spotify option

I am really tired of the podcast content and recommendations I get from Spotify. I am here for the MUSIC and NOT for the podcast. I hate when suggested playlists include both music and podcasts. It is extremely annoying. I am a premium loyal member f...

  • Casual Listener
  • I am really tired of the podcast content and recommendations I get from Spotify. I am here for the MUSIC and NOT for the podcast. I hate when suggested playlists include both music and podcasts. It i...
  • Alex
  • Spotify Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium wont work

I got a confirmation saying I had purchased it and it wont work. I did what your website said and still nothing

  • Visitor
  • I got a confirmation saying I had purchased it and it wont work. I did what your website said and still nothing
  • Elena
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Not getting the service that I'm paying for

My account shows up like it's for free and it's not cuz I am paying $9.99 for months I've been paying into this account please look into it

  • Visitor
  • My account shows up like it's for free and it's not cuz I am paying $9.99 for months I've been paying into this account please look into it
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Can I block duo member, but still let them log in?

I currently have duo plan and wish to keep it. I no longer speak to the other person. Can I block them and can they still log in?

  • Visitor
  • I currently have duo plan and wish to keep it. I no longer speak to the other person. Can I block them and can they still log in?
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Why was my credit card was charged $15.99. My subscription is for $9.99.

Please help me with this issue. My subscription is for $9.99 a month. And my credit card was charged & $15.99 for this month. This never happened to me before.

  • Visitor
  • Please help me with this issue. My subscription is for $9.99 a month. And my credit card was charged & $15.99 for this month. This never happened to me before.
  • Maxim
  • Spotify Star
  • 886 Views
  • 1 replies
  • 0 likes
  • 886 Views
  • 1 replies
  • 0 likes