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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60484 Views
  • 25 replies
  • 5 likes
  • 60484 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36292 Views
  • 19 replies
  • 2 likes
  • 36292 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27704 Views
  • 16 replies
  • 3 likes
  • 27704 Views
  • 16 replies
  • 3 likes

Superuser Contribution Can US gift cards be redeemed by someone from EU ?

PlanFreeCountryRomaniaDeviceSamsung S7Operating SystemAndroid, Windows 10 My Question or IssueHi, I'd like to know if I buy an US gift card would I be able to redeem it since I'm in EU ? I've tried finding Europe giftcards but I didn't find any unfor...

  • Casual Listener
  • Plan Free Country Romania Device Samsung S7 Operating System Android, Windows 10   My Question or Issue Hi, I'd like to know if I buy an US gift card would I be able to redeem it since...
  • Girko2
  • Casual Listener
  • 1513 Views
  • 3 replies
  • 0 likes
  • 1513 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium account cancellation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently on a premium account paying £9.99 per month with add free music. I am trying t...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am cu...
  • Mario
  • Spotify Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

There was two payments taken from my account this month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • odonnellcal
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Solved!! Paid for Premium, money is processed but not in receipts

PlanFree/PremiumCountry India DevicePixelOperating SystemAndroid Oreo My Question or IssueHi,I just paid for my yearly subscription for Premium through Google Pay using QR Code and the money got deducted but the account still shows as free. The trans...

  • Casual Listener
  • Plan Free/Premium Country India   Device Pixel Operating System Android Oreo   My Question or Issue Hi, I just paid for my yearly subscription for Premium through Google P...
  • rasras1
  • Casual Listener
  • 533 Views
  • 6 replies
  • 0 likes
  • 533 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution when do I get charged for the3 month premium trial for $9.99

PlanFree/PremiumCountry Device(iPhone 8, S I have an LG Stylo 5amsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, S I have an LG Stylo 5amsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Quest...
  • Mario
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Cannot Subscribe using virtual debit card.

Hi, I have been trying to restart my subscription. I am trying to get the Rs. 119 for 3 months which has been showing on my profile since many days. A week ago I tried to subscribe the plan but it showed me that my card doesn't support monthly billin...

  • Visitor
  • Hi, I have been trying to restart my subscription. I am trying to get the Rs. 119 for 3 months which has been showing on my profile since many days. A week ago I tried to subscribe the plan but it sh...
  • Billy-J
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Spotify won't let me pay

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe same as last month, Spotify is not letting me pay for my suscription. I did what you g...

  • Casual Listener
  • Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The same ...
  • Billy-J
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Keeping playlist vodafone subsciption

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, I enjoy Spotify premium as part of my vodafone ireland plan, I am due to upgrade my...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi the...
  • OviiiOne
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Premium with Hulu

I recently updated my payment information for my subscription, which is the grandfathered plan of spotify premium with hulu. After updating the info, it said that I was updated for spotify premium. Just premium. No hulu. This is a grandfathered plan ...

  • Newbie
  • I recently updated my payment information for my subscription, which is the grandfathered plan of spotify premium with hulu.   After updating the info, it said that I was updated for spotify p...
  • Billy-J
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Does 1-year subscription lose when I change country in payment?

I have a 1-year premium subscription. I'm about to move to another country so I have to update my payment to that country. But will I lose my 1-year subscription and be charged for a new one or will it be charged when my current subscription end?

  • Visitor
  • I have a 1-year premium subscription. I'm about to move to another country so I have to update my payment to that country. But will I lose my 1-year subscription and be charged for a new one or will ...
  • Billy-J
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • country change
    Premium
    Subscription
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium and still doesn't work!

Plan Paid for Premium Country India Device MacBook Air My Question or Issue Paid for Premium on 3 rd May and it still doesn't work. Money has been debited from my Paytm Account the same day.

  • Casual Listener
  •   Plan Paid for Premium  Country India Device MacBook Air   My Question or Issue Paid for Premium on 3 rd May and it still doesn't work. Money has been debited from m...
  • chkhosla
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

More music

PlanPremiumCountryPHDeviceiPhone 8 plus 2017 Macbook Air 11 inch Operating SystemiOS 13.4.1Mac OS CatalinaI'm wondering if Spotify can provide more Japanese music .One of my favorite genre is Japanese . Usually, my favorite artists provide Spotify us...

  • Regular
  •   Plan Premium Country PH Device iPhone 8 plus  2017 Macbook Air 11 inch  Operating System iOS 13.4.1 Mac OS Catalina I'm wondering if Spotify can provide more Japanese mu...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Unable to pay for subscribtion

Plan3 mth PremiumCountry CanadaDevicePCOperating System Windows 10 My Question or IssueI am not able to chose a payment mothod. Both cr card and PayPal selection is showing the following error msg: Payment failed. Try again, or use a different paymen...

  • Newbie
  •   Plan 3 mth Premium Country  Canada Device PC Operating System  Windows 10  My Question or Issue I am not able to chose a payment mothod. Both cr card and PayPal select...
  • mannyfdz
  • Casual Listener
  • 605 Views
  • 8 replies
  • 2 likes
  • 605 Views
  • 8 replies
  • 2 likes

i need help for payment with picpay

hi, i would like to know how do i pay for Spotify with the payment code i made on Picpay! (I'm in Brazil)

  • Visitor
  • hi, i would like to know how do i pay for Spotify with the payment code i made on Picpay! (I'm in Brazil)  
  • Luan
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Cannot sign up for student premium

PlanFreeCountryCanadaDeviceOnePlus 7Operating SystemAndroid Oreo My Question or IssueI got verified by sheerID and on the last step of signing up for Premium Student where I have to put in my credit card information I get an error message that says T...

  • Visitor
  • Plan Free Country Canada Device OnePlus 7 Operating System Android Oreo   My Question or Issue I got verified by sheerID and on the last step of signing up for Premium Student whe...
  • Luan
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Payment Problems
    Premium Student
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! cant buy premium !

I cant buy the premium offer! every time I tried the page keep loading and nothing happens > tried different browsers ( chrome-opera-firefox)even tried to make another account and the issue still there.

Screenshot_3.jpg
  • Casual Listener
  • I cant buy the premium offer! every time I tried the page keep loading and nothing happens > tried different browsers ( chrome-opera-firefox) even tried to make another account and the issue stil...
  • Billy-J
  • Spotify Star
  • 1013 Views
  • 3 replies
  • 0 likes
  • 1013 Views
  • 3 replies
  • 0 likes

Payment Failed for a valid card

PlanPremiumCountryPhilippinesDeviceOppo Reno 10x ZoomOperating SystemAndroid My Question or IssueHi Spotify Team, Hope that you will read this concern of mine. For the past months, the app automatically deducts the 129 php from my debit card but now,...

  • Visitor
  • Plan Premium Country Philippines Device Oppo Reno 10x Zoom Operating System Android   My Question or Issue Hi Spotify Team,   Hope that you will read this concern of mine. ...
  • Billy-J
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscriptions
  • 404 Views
  • 1 replies
  • 0 likes

No puedo pagar Premium

PlanFreeArgentina DeviceSamsung Galaxy A20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrate de pagar premium pero no me deja, intente del telefono, la computadora y me dice que hubo problemas, tambien probe como incogn...

  • Visitor
  • Plan Free Argentina   Device Samsung Galaxy A20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Trate de pagar premium pero no me deja, intent...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help with accessing video content

Plan: PremiumCountry: USA Device(Samsung Galaxy Fold & Windows Desktop Computer)Operating System(Android 10, Windows 10) I do not have access to videos on Spotify. I've followed all of the "guides" but they just are not available to me. I am paying f...

  • Newbie
  •   Plan: Premium Country: USA   Device (Samsung Galaxy Fold & Windows Desktop Computer) Operating System (Android 10, Windows 10)   I do not have access to videos on Spotif...
  • Elena
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free account but getting charged

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Ivan
  • Spotify Legend
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes