Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62446 Views
43 replies
3 likes

62446 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

How many devices can I have Spotify Premium on?

I have Spotify Premium on my iPhone. Can I listen to Premium on my iMac? How about my iPad? Thanks!

tmalleman
Newbie
I have Spotify Premium on my iPhone. Can I listen to Premium on my iMac? How about my iPad? Thanks!
2022-09-24 9:01:28 PM
2022-09-26 4:20:21 AM
AdamDam
Spotify Star
1937 Views
1 replies
0 likes

1937 Views
1 replies
0 likes

Adds

So idk why but i havent had any adds during summer 2022 and didnt have any like a couple of months before it as well as a couple of weeks after it. And then today (September 21st) i open Spotify and after almost every song they play more than 2 adds!...

KeErEsss
Newbie
So idk why but i havent had any adds during summer 2022 and didnt have any like a couple of months before it as well as a couple of weeks after it. And then today (September 21st) i open Spotify and ...
2022-09-21 8:59:13 PM
2022-09-25 12:25:43 AM
ANKERVAVIVIA
Casual Listener
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia.

Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia. I don't know how you guys managed to set up this pricing strategy, but it seems wrong. Purchasing power in Russia is much greater than in Uzbekistan, just compare avera...

Akhror
Newbie
Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia. I don't know how you guys managed to set up this pricing strategy, but it seems wrong. Purchasing power in Russ...
2021-03-06 11:22:55 AM
2022-09-25 10:29:21 AM
SwissGhoul
Newbie
1738 Views
4 replies
17 likes

1738 Views
4 replies
17 likes

Superuser Contribution Promo 3 meses x 18.90

Hola volvi a premiun porque accedí a la promocion de 3 meses por 18.90 y me han vuelto a cobrar este mes sin respetar la promoción que me dieron…..favor de reembolsqr lo cobrado Gracias. None of the below information is required. However, the more yo...

Mercedesns
Newbie
Hola volvi a premiun porque accedí a la promocion de 3 meses por 18.90 y me han vuelto a cobrar este mes sin respetar la promoción que me dieron…..favor de reembolsqr lo cobrado Gracias. &nbsp...
2022-09-24 9:40:58 AM
2022-09-25 8:53:41 AM
Yordan
Moderator
374 Views
1 replies
0 likes

374 Views
1 replies
0 likes

Superuser Contribution Estoy conectada a internet y la aplicación me dice que algo salió mal que no estoy conectada

Buenas tardes, tengo un problema con la aplicación móvil, estaba limpiando mi celular y eliminé datos de la aplicación accidentalmente de spotify y ahora me aparece que no tengo listas de reproducción, y no me deja escuchar ninguna otra canción aunqu...

AlmaSolano_2022
Newbie
Buenas tardes, tengo un problema con la aplicación móvil, estaba limpiando mi celular y eliminé datos de la aplicación accidentalmente de spotify y ahora me aparece que no tengo listas de reproducció...
2022-09-24 9:19:40 PM
2022-09-24 11:30:20 PM
OscarDC
Moderator
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

Superuser Contribution Prepaid visa Payment failed but still getting charged for it

PlanPremiumCountryCanadaDevicepcOperating SystemWindows 10 My Question or Issueso I've been trying to get premium for myself with a prepaid but it every time I try it says "payment failed" but I'm still getting charged for it. If anyone has a solutio...

mono_home7
Visitor
Plan Premium Country Canada Device pc Operating System Windows 10 My Question or Issue so I've been trying to get premium for myself with a prepaid but it every time I try it ...
2022-09-24 8:37:18 AM
2022-09-24 9:26:46 PM
Eni
Moderator
355 Views
1 replies
0 likes

355 Views
1 replies
0 likes

Does the Microsoft 3-month free premium code have an expiry date?

So, I Recently redeemed the 3-month free premium from Microsoft, BUT I can't input any card details yet. I was wondering if it has a date when the code deactivated and can no longer be used. If not and it is active until use, I can keep the code unti...

Phantom001
Visitor
So, I Recently redeemed the 3-month free premium from Microsoft, BUT I can't input any card details yet. I was wondering if it has a date when the code deactivated and can no longer be used. If not a...
2022-09-22 12:37:08 PM
2022-09-24 7:00:16 AM
Maxim
Spotify Star
593 Views
1 replies
0 likes

593 Views
1 replies
0 likes

Superuser Contribution Hulu won’t link to my Spotify student account

PlanPremium Student CountryUnited States DeviceiPhone 12 Pro, PS4, HP laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI read other replies on the help site and I have tried to deactivate any emails that might be link...

Sammihammi
Visitor
Plan Premium Student Country United States Device iPhone 12 Pro, PS4, HP laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I read ...
2022-09-23 3:36:14 AM
2022-09-23 5:28:24 PM
OscarDC
Moderator
138 Views
1 replies
0 likes

138 Views
1 replies
0 likes

Superuser Contribution Problem with my duo plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook b late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a duo account together with my dad, and since it was the first time he had it, it was sup...

Alexandra311
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook b late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had a d...
2022-09-22 8:25:54 PM
2022-09-23 9:32:08 AM
Jeremy
Spotify Legend
160 Views
1 replies
0 likes

160 Views
1 replies
0 likes

Superuser Contribution PREMIUM DOESNT WORK

PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating SystemANDROID? My Question or IssueI am so beyond annoyed, premium all of a sudden has stopped working, here are some of my issues; I can only play a new some with data/wifi if I'm not using them t...

Mia4mosaa
Visitor
Plan Premium Country Uk Device Samsung Galaxy S8 Operating System ANDROID? My Question or Issue I am so beyond annoyed, premium all of a sudden has stopped working, here are ...
2022-09-22 7:27:33 PM
2022-09-23 8:26:23 AM
Jeremy
Spotify Legend
185 Views
1 replies
0 likes

185 Views
1 replies
0 likes

Solved!! Yearly Subscriptions

Plan: PremiumCountry: USA Device: Apple Products & TVMy Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscription available and if yes how to find out the price of the yearly subscription and how...

LookingForAnswers
Newbie
Plan: Premium Country: USA Device: Apple Products & TV My Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscriptio...
2022-09-22 2:17:26 PM
2022-09-23 8:24:03 AM
Maxim
Spotify Star
306 Views
1 replies
0 likes

306 Views
1 replies
0 likes

Superuser Contribution I am being charged twice every month

I only have one account so I don't understand why this is happening. I use spotify on my phone and laptop.

user-removed
Visitor
I only have one account so I don't understand why this is happening. I use spotify on my phone and laptop.
2017-11-18 6:41:27 PM
2022-09-22 10:30:46 AM
Dian
Spotify Legend
315 Views
3 replies
1 likes

315 Views
3 replies
1 likes

Superuser Contribution Premium not activated

I accidentally closed the Spotify app during payment of a one time payment plan. The amount has been deducted from my bank account but I haven't received any receipt in my email and my account is showing free plan.

Anshima
Visitor
I accidentally closed the Spotify app during payment of a one time payment plan. The amount has been deducted from my bank account but I haven't received any receipt in my email and my account is sho...
2022-09-21 11:52:46 AM
2022-09-22 10:09:20 AM
Vasil
Moderator
242 Views
1 replies
0 likes

242 Views
1 replies
0 likes

Subscription plan not cancelled

I cancelled my plan 1 month ago and still the plan is going on. My plan ends in 2 days. I was thinking the plan will be cancelled in 2 3 days. I still had hope it will go. But it's almost near the ending period

Tennysunny
Visitor
I cancelled my plan 1 month ago and still the plan is going on. My plan ends in 2 days. I was thinking the plan will be cancelled in 2 3 days. I still had hope it will go. But it's almost near the en...
2022-09-20 3:59:25 AM
2022-09-21 12:37:04 PM
Maxim
Spotify Star
233 Views
2 replies
0 likes

233 Views
2 replies
0 likes

Wie lange dauert es bis Premium aktiviert ist?

Ich habe mir heute um 13:30 Uhr Spotify Premium zugelegt und habe auch direkt eine Bestätigungsmail bekommen.Bis jetzt 17:00 Uhr ist immer noch nichts passiert. Ich habe mich in dieser Zeit auch mehrmals Ab- und Angemeldet und es auf verschiedenen Ge...

SK_LALA
Visitor
Ich habe mir heute um 13:30 Uhr Spotify Premium zugelegt und habe auch direkt eine Bestätigungsmail bekommen. Bis jetzt 17:00 Uhr ist immer noch nichts passiert. Ich habe mich in dieser Zeit auch me...
2022-09-17 4:44:56 PM
2022-09-21 9:26:36 AM
Maxim
Spotify Star
957 Views
1 replies
0 likes

957 Views
1 replies
0 likes

Problem

I was subscribe a family premium but when I change my phone I was access to anything and I’m asked to subscribe again !how can I get help ???sorry for my English I’m frenchkind regards

ElzaG41
Visitor
I was subscribe a family premium but when I change my phone I was access to anything and I’m asked to subscribe again ! how can I get help ??? sorry for my English I’m french kind regards
2022-09-19 7:59:43 PM
2022-09-21 9:20:40 AM
Maxim
Spotify Star
205 Views
1 replies
0 likes

205 Views
1 replies
0 likes

Superuser Contribution List of current Spotify carrier parnerships?

Is there an updated list of current mobile carriers or internet providers that provide spotify subscriptions at cheaper prices or that is included in the subscription? This one is currently outdated: https://docs.google.com/spreadsheets/d/1MbEcHQStlP...

Huwaweilike
Newbie
Is there an updated list of current mobile carriers or internet providers that provide spotify subscriptions at cheaper prices or that is included in the subscription? This one is currently ...
2022-09-20 7:52:05 PM
2022-09-21 8:50:27 AM
Jeremy
Spotify Legend
256 Views
1 replies
0 likes

256 Views
1 replies
0 likes

Superuser Contribution Unable to switch from Premium Individual Annual Subscription to Premium Duo Annual Subscription

PlanPremiumCountryIndiaDeviceWindows appOperating SystemWindows 10 My Question or IssueI am unable to switch from Premium Individual Annual Subscription to Premium Duo Annual Subscription. Getting this error message: Sorry, you're not eligible for th...

jdutta2002
Casual Listener
Plan Premium Country India Device Windows app Operating System Windows 10 My Question or Issue I am unable to switch from Premium Individual Annual Subscription to Premium Duo Annual...
2022-07-08 9:55:15 AM
2022-09-20 8:09:08 AM
Dian
Spotify Legend
265 Views
3 replies
0 likes

265 Views
3 replies
0 likes

Solved!! I live in israel but the address is something else

I just bought my 1st month of premium individual and looked at the recipet and saw the address was Sweden and smting and idk what to doPlanPremium IndividualCountry DeviceGalaxy S8 (With a Note9 ROMOperating SystemAndroid 10 OneUI 2.5 My Question or ...

Tomer5
Casual Listener
I just bought my 1st month of premium individual and looked at the recipet and saw the address was Sweden and smting and idk what to do😣 Plan Premium Individual Country Device Galaxy S8...
2022-09-19 11:05:44 PM
2022-09-20 7:11:35 AM
Tomer5
Casual Listener
215 Views
2 replies
0 likes

215 Views
2 replies
0 likes

Superuser Contribution Forced to upgrade to duo?

Hi,For some reason my payment keeps failing even though it was ok for years. When I try to renew it, I am forced to select duo - trying to select solo shows I am not eligible for that plan. Why? PlanPremiumCountryIsrael DeviceGalaxy Z Flip 3 / Window...

Creepypie
Visitor
Hi, For some reason my payment keeps failing even though it was ok for years. When I try to renew it, I am forced to select duo - trying to select solo shows I am not eligible for that plan. Why? &...
2022-09-19 6:43:53 AM
2022-09-19 8:14:07 PM
Eni
Moderator
162 Views
1 replies
0 likes

162 Views
1 replies
0 likes

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