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Generic error message when trying to join Duo plan

Generic error message when trying to join Duo plan

Plan

Premium

Country

Austria

Device

Google Pixel 6A

Operating System

 

 

My Question or Issue

My partner still has an active Premium subscription and wants to join my Duo subscription. When doing so she is presented the "An error occurred" page. How can she join the subscription?

IMG_20230820_112844_280.jpg
Reply
1 Reply

Hey @freecraver,

 

Thanks for reaching out.

 

She first needs to cancel her current subscription and wait for it to end. Once it has ended, she'll be able to accept the Premium Duo invite. 🙂

 

Hope this helps!

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