Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9991 Views
  • 23 replies
  • 2 likes
  • 9991 Views
  • 23 replies
  • 2 likes

Referente ao plano

Eu tinha o plano universitário e foi expirado, com isso foi cobrado 19,90, eu comprovei que ainda estou na universidade, esse 19,90 será reembolsado ou eu perdi esse valor para o mês e novembro?só será cobrado 9,90 no mês que vem?

  • Visitor
  • Eu tinha o plano universitário e foi expirado, com isso foi cobrado 19,90, eu comprovei que ainda estou na universidade, esse 19,90 será reembolsado ou eu perdi esse valor para o mês e novembro? só ...
  • Bittencourt
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Hey! I am getting double charges for my Spotify account. Even though I have only one account.

  • Newbie
  • Hey! I am getting double charges for my Spotify account. Even though I have only one account.
  • Dian
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambie de plan de indv a fam y no me permite invitar miembros o el cambio

Hice el cambio de plan y no me aparece que ya es familiar o me permite seguir configurando para invitar por medio del enlace, tengo 2 cobros el de mi individual y el del familiar que no aparece

  • Visitor
  • Hice el cambio de plan y no me aparece que ya es familiar o me permite seguir configurando para invitar por medio del enlace, tengo 2 cobros el de mi individual y el del familiar que no aparece
  • Dian
  • Spotify Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution My plan changes to due when I try to update payment method

I moved countries and I need to update payment method to a new card in local bank. When I try to change the country from Poland to Portugal, my plan automatically changes to duo while I want to stay with individual and I can;t change that.

  • Casual Listener
  • I moved countries and I need to update payment method to a new card in local bank. When I try to change the country from Poland to Portugal, my plan automatically changes to duo while I want to stay ...
  • Maxim
  • Spotify Star
  • 271 Views
  • 5 replies
  • 0 likes
  • 271 Views
  • 5 replies
  • 0 likes

I can’t make payment

hello, I have Spotify in my Samsung tablet and iPhone 11.so the issue is whenever I try to make payment on my Spotify to upgrade to Spotify premium it wouldn’t go through. I get stuck at payment details and I never get the opportunity to input the ca...

  • Regular
  • hello, I have Spotify in my Samsung tablet and iPhone 11. so the issue is whenever I try to make payment on my Spotify to upgrade to Spotify premium it wouldn’t go through. I get stuck at payment de...
  • Maxim
  • Spotify Star
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Superuser Contribution I am still being billed the same amount after the price change

I have received an email stating the prices for my country Morocco were being changed from 4.99 USD to 35 MAD starting October. I have just checked and found that I'm still being charged 4.99USD which is around 55 MAD.

  • Newbie
  • I have received an email stating the prices for my country Morocco were being changed from 4.99 USD to 35 MAD starting October. I have just checked and found that I'm still being charged 4.99USD whic...
  • Lyubka
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Do i need different E-mail addresses for each Spotify Family user?

I`m planing to upgrade my Spotify Premium to a Family Account. (Dad, Step Mom, brother, sister and me). Their using a shared E-Mail address. So I wonder if it is possible to invite them all with this shared mail address.

  • Newbie
  • I`m planing to upgrade my Spotify Premium to a Family Account. (Dad, Step Mom, brother, sister and me). Their using a shared E-Mail address. So I wonder if it is possible to invite them all with this...
  • Luke
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

PayPal 3 months free trial won’t work

While trying to sign up with PayPal 3 months free trial, I am getting this message:Oops! It looks like this funding instrument is being used in another account with PayPal.Follow these steps to get this offer:1. Go to your account settings > payment ...

  • Visitor
  • While trying to sign up with PayPal 3 months free trial, I am getting this message: Oops! It looks like this funding instrument is being used in another account with PayPal. Follow these steps to g...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Re: Paying with credit card - Info box doesnt load

hiwhen trying to upgrade to the duo premium it will not give me the option to pay by credit card. The box just loads the mobile payment option. Very frustrating kind regards,

  • Newbie
  • hi when trying to upgrade to the duo premium it will not give me the option to pay by credit card. The box just loads the mobile payment option. Very frustrating   kind regards,
  • Lyubka
  • Moderator
  • 2111 Views
  • 5 replies
  • 0 likes
  • 2111 Views
  • 5 replies
  • 0 likes

Superuser Contribution I am billed 9.99 euros instead of despite having my student account active

I was recently verified as a student and it says on my spotify account that my student status is active, however I am still being billed 9.99 instead of 4.99 euros. How to rectify this and how to be reimbursed reimbursed please?

  • Visitor
  • I was recently verified as a student and it says on my spotify account that my student status is active, however I am still being billed 9.99 instead of 4.99 euros. How to rectify this and how to be ...
  • Vasil
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como puede mi pareja recuperar sus listas y se ha pasado a premium duo?

He añadido a mi pareja a premium duo y al iniciar sesión en la aplicación a perdido todo. Alguna forma de acceder a todo su contenido?

  • Visitor
  • He añadido a mi pareja a premium duo y al iniciar sesión en la aplicación a perdido todo. Alguna forma de acceder a todo su contenido?
  • MihailY
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Premium

i am a student of class 10th.Will I get the student subscription.

  • Visitor
  • i am a student of class 10th. Will I get the student subscription.
  • Bittencourt
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

How much does Spotify cost in the Philippines and why can't I pay by card?

Spotify used to cost PHP129/month and it still says so on the Premium page, but it's been charging me PHP149 for the past months. The option to pay by credit card also doesn't seem available anymore so I've had to pay via GCash. Can someone please ex...

  • Visitor
  • Spotify used to cost PHP129/month and it still says so on the Premium page, but it's been charging me PHP149 for the past months. The option to pay by credit card also doesn't seem available anymore ...
  • Maxim
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

My visacard is from another country from where I live

Plan Premium FamilyCountry Denmark My Question or Issue I live in Denmark and got a debit Visacard from another country I would pay with. But I get the message that the country where I live and my Visacard is not in the same country. What can I do ?

  • Music Fan
  • Plan Premium Family Country Denmark   My Question or Issue   I live in Denmark and got a debit Visacard from another country I would pay with. But I get the message that the countr...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

My premium subscription has dissapeared after an e-mail reset

Hi there,This morning i could not sign in into Spotify. Appereantly someone changed my e-mailadress. So i contacted you to reverse this action, and now i am able to sign in again. However, my Spotify Premium Duo subscription has disappeared. Can you ...

  • Visitor
  • Hi there, This morning i could not sign in into Spotify. Appereantly someone changed my e-mailadress. So i contacted you to reverse this action, and now i am able to sign in again. However, my Spoti...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes