Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

redeem gift card not working

redeem gift card not working

can't redeem gift card
Reply
3 Replies

Hey! Reach out to the Support Team and they'll assist you with it. You can reach out to them by clicking on this link - https://support.spotify.com/article/contact-us/

Hey @lauraaok,

 

Thank you for reaching out here in the Community.

 

We'd recommend to check the codeโ€™s characters and try different combinations after 24 hours again. Sometimes a zero looks like an O, or a capital โ€˜iโ€™ looks like a lowercase L. It's best if you use an incognito window or a different device.

 

In case you're still experiencing issues, as @Rohdot suggested - contact our Customer Support folks, as they can take a closer look into the matter and do their best to help you redeem the gift card. 

 

More info about gift cards can be found in this article as well.

 

Hope this helps ๐Ÿ™‚ 

LyubkaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.


Suggested posts