Announcements
Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. Also, check out our Wrapped FAQ for answers to common questions.

Can't log in...

Solved!
Reply

Can't log in...

Regular

An Payment went wrong and I think my account is blocked. I'm trying to get in my account but I get this message:


Deze pagina werkt niet

www.spotify.com heeft je te vaak omgeleid.

ERR_TOO_MANY_REDIRECTS

Translation: 
Page doesnt work 
www.spotify.com diverted you to often 
Try erasing coockies
 
I've deleted all coockies. I've tried to contact Spotify many times through their contactform but till now i didnt receive a reply. I would like to do an payment for spotify premium and keep my account. My account doesnt work on my macbook or my iphone or any other device. My account still excists. 
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Can't log in...

Rock Star 16
Rock Star 16

Hey @Talithairis!

Hmm, that's definitely odd. Could you reach out using Facebook or Twitter at @SpotifyCares? Let me know how it goes! 🙂

 

Have an awesome day!

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

10 Replies

Re: Can't log in...

Roadie

Hey @Talithairis, welcome to the Spotify Community!

 

Can you try to log in from a different device or using a friend's account?

 

Let us know how it goes 🙂

Re: Can't log in...

Regular

Hello.

Thank you for the reply!

I've tried to login on my playstation, pc, macbook, iphone with my own account and nothing works. I've also tried to loggin in on my iphone with a friends account and that does work. 

Re: Can't log in...

Regular

Hey @aimee_T

Can you still help me out?

Re: Can't log in...

Rock Star 16
Rock Star 16

Hey @Talithairis!

That's not cool! Could you try to subscribe with a device on a different network? Also, if you could send over a screenshot of what you're seeing, that would be great! 🙂

 

Take care!

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't log in...

Regular

Hey @Huib

 

I can't login on a diffrent netwerk with my excisting account. It gives the same message at home. It gives the same message what I said in my first message. Too often directed/Cookies.. Error etc. 
I can describe to a new account though, but i would like to keep my excisting account. 
I think its blocked because of the payment. 

Thanks!

Re: Can't log in...

Rock Star 16
Rock Star 16

Hey @Talithairis!

 

Alright, thanks for trying! Spotify might be able to take a closer look at your account. You can pop them a message here. If there's anything else, just give me a shout! 🙂

 

Have a great day!

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't log in...

Regular

Hey @Huib

Thank you for replying!

I've tried to contact spotify through the contact form, but I never get any answer back. Thats why i've tried through here. 

Ugh, the struggle is real!

 

Re: Can't log in...

Rock Star 16
Rock Star 16

Hey @Talithairis!

 

Hmm, that's odd. Have you received a confirmation email about going to the Community? If so, could you reply to the e-mail? Let me know how it goes! 🙂

Have a nice day!

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't log in...

Regular
Hello,


I do receive these emails! but i dont get email from the contact form.


Have a nice day!


Cheers talitha
SUGGESTED POSTS