Can't subscribe to premium

[xtatanx]

Hello guys, I used ot have a premium account. I changed my credit card and now I am trying to update my credit card information but everytime is rejecting the payment. I first thought it was my bank rejecting it however, I called the bank and they say the payment is going through but spotify is rejecting it.

Is there anone here able to help me with some asistance?

[Luke]

Hey @xtatanx,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!