Can`t update expired card.

[l5wy8vdjfeownab]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Can`t update expired card. After submitting payment with a new one, i`m forwarded back to Spotify with "Something went wrong" message. Spotify still trying to get money from my old card.

How to fix it?

[Billy-J]

Hey @l5wy8vdjfeownab, thanks for reaching out to the Community!

Could you try updating your payment method following these steps using a different browser or private window? 

Let me know how this goes! 

[l5wy8vdjfeownab · Accepted solution]

Yes, tried to do it from my phone - did not help.
But, from MS Edge worked.

Thank you!

[Billy-J]

Hey @l5wy8vdjfeownab,

I'm happy to hear that this worked on MS Edge! If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!