Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can`t update expired card.

Solved!

Can`t update expired card.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Can`t update expired card. After submitting payment with a new one, i`m forwarded back to Spotify with "Something went wrong" message. Spotify still trying to get money from my old card.

How to fix it?

Reply

Accepted Solutions
Marked as solution

Yes, tried to do it from my phone - did not help.
But, from MS Edge worked.

Thank you!

View solution in original post

3 Replies

Hey @l5wy8vdjfeownab, thanks for reaching out to the Community!

Could you try updating your payment method following these steps using a different browser or private window? 

 

Let me know how this goes! 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Marked as solution

Yes, tried to do it from my phone - did not help.
But, from MS Edge worked.

Thank you!

Hey @l5wy8vdjfeownab,

 

I'm happy to hear that this worked on MS Edge! If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts