South African debit card not working

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South African debit card not working

guitarshredda15
Regular

 

Plan

Premium

Country

South Africa

Device

Galaxy S9+, Windows PC

Operating System

Android, Windows 10

 

My Question or Issue

Good day,

 

My old debit card expired that I was using for premium subscriptiont. I am trying to update with my new debit card but I keep getting an error message. I contacted my bank (First National Bank, South Africa) and they told me it is set up for online purchases and recurring online billing, so it's an issue from Spotify side. My partner also has the same card and cannot join Spotify at all.

I know this card works for online recurring payments as I have a subscription with Google.

 

 

 

Trying to update my subscription

Screenshot_20190406-100403_Chrome.jpg
10 Replies

Re: South African debit card not working

Rock Star 24
Rock Star 24

Hey @guitarshredda15 ,

 

Thanks for reaching out.

 

I'd recommend making sure that you're entering the right payment details.

 

You can also check out this support article for some more steps that you can try.

 

Let me know how it goes. :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: South African debit card not working

guitarshredda15
Regular

Thanks for the response. I have tried everything, Spotify does not accept this card. My partner also cannot join Spotify either. I am very confused as my old debit card from the same bank worked flawlessly for many months. 
Is there no one from South Africa who can advise on this? Surely other people must be having the same issues with these debit cards and Spotify subscriptions?

Re: South African debit card not working

Rock Star 24
Rock Star 24

Hey @guitarshredda15 ,


Thanks for letting me know.

 

Can you please try the following steps:

  • Try again in an incognito/private window in your browser
  • Try updating your payment method from a different network
  • Try with a different device

If you're still having troubles after that, please try the following steps:

  1. Cancel your subscription.
  2. Wait for your account to revert to Free. You can check this on your subscription page.
    Tip: You won’t lose any music or account settings by reverting to Free, but you will need to redownload anything you’ve made available for offline listening once you’re back on Premium.
  3. Resubscribe to Premium.

Let me know how it goes :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: South African debit card not working

guitarshredda15
Regular

Hey! I have now tried all that you have suggested. Even cancelled my subscription and tried to resubscribe. Still does not work. 

Re: South African debit card not working

Rock Star 24
Rock Star 24

Hey @guitarshredda15 ,

 

Thanks for letting me know.

 

After cancelling, did you wait for your account to revert back to Free before re-subscribing?

 

Let me know :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: South African debit card not working

guitarshredda15
Regular

Yes I did wait for it to revert to free. I got fed up and used a different card to subscribe as it still did not work with the original card. My partner who has the same card as I have is still unable to use the card for her own subscription.

I also called my bank again and they are 100% certain the issue is with Spotify. Surely there must be someone handling subscriptions in South Africa who will know why FNB cards do not work on Spotify? 

Re: South African debit card not working

Rock Star 24
Rock Star 24

Thanks for letting me know.

 

If you've followed all the steps listed in the support article, then it's best to wait a few days and then try it again. :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: South African debit card not working

guitarshredda15
Regular

I already waited many days as did my partner, she hasn't been able to subscribe to Spotify for months now. I have exhaustively followed every step, this chat hasn't really helped us at all to he honest. It would really help if I could speak to someone from the South African dicision of Spotify.

Re: South African debit card not working

Rock Star 24
Rock Star 24

Hey again, @guitarshredda15 ,

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

 

Thanks :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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